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Reviews of Sofitel Winter Palace Luxor

5 out of 5
Sofitel Winter Palace Luxor
Cornish El Nile St, Luxor

Reviews

9.2

Wonderful

Rating 10 - Excellent. 245 out of 344 reviews" "
Rating 8 - Good. 63 out of 344 reviews" "
Rating 6 - Okay. 24 out of 344 reviews" "
Rating 4 - Poor. 7 out of 344 reviews" "
Rating 2 - Terrible. 5 out of 344 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jess

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sumptuous elegance and calm against the back drop of a chaotic city My mum and I spent a week here for her 80th b’day present. This is an oasis of calm compared to the chaos and hassle of Luxor. From the fact our room was upgraded by the lovely reception staff to have more space for the week we were there, to the soft and unbelievably comfy bed linen to the absolutely amazing staff who helped us, this is a wonderful Hotel. I can’t name them all as I’d be here all day, but stand outs were Ashraf, Khaled and Rashidy. And then the lovely receptionist, the brilliant door man who helped change my dollars on last day, to the lovely female cleaner. Mum had the best time and we ended up eating there every day as we liked the service so much.
Stayed 7 nights in Mar 2024
Response from wessam on 8 Apr 2024
Dear Valued Guest, We are delighted to read your review and thank you for taking the time to write such excellent feedback regarding your stay at The Sofitel Winter Palace Luxor. We, at The Sofitel Winter Palace Luxor ensure that all valued Guests received uninterrupted and impeccable service and attention throughout their stay. We likewise anticipate Guest's needs and create exceptional Luxury experience that gives lasting memories to our discerning Guests. Furthermore, it gives us great pride and joy that our guests leave the hotel with nothing but all praises about our hotel, overall facilities, comfortable and clean room, historical palace charm and an incomparable service and hospitality. Once again, thank you for your exceptional feedback and we look forward to welcoming you back in shortly. Warmest regards,Wessam Farah Guest Experience Manager

6/10 Okay

Margoth

Stayed 2 nights in Nov 2023
Response from Wessam on 23 Jan 2024
Dear Valued Guest,Thank you very much for your feedback, and we look forward to welcoming you back very soon. Warmest regards,Wessam Farah Guest Experience Manager

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old time ambiance and service. Relaxing garden with swimming pool. Great location overlooking the river.
Stayed 2 nights in Oct 2023
Response from Wessam on 18 Oct 2023
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wessam Farah Guest Experience Manager

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a phenomenal property with the elegance of an Italian villa. It was five star stay for sure. It was more of an experience to eat out and use local taxis rather than stay in.
Stayed 3 nights in Sep 2023
Response from Wessam on 14 Sept 2023
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wessam Farah Guest Experience Manager

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Beautiful hotel. Everything was excellent. Highly recommend.
Stayed 2 nights in Sep 2023
Response from Wessam on 7 Sept 2023
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wessam Farah Guest Experience Manger

10/10 Excellent

Philip

Stayed 2 nights in Aug 2023
Response from Wessam on 27 Sept 2023
Dear Valued Guest,Thank you very much for your feedback, and we look forward to welcoming you back in not so distant future. Warmest regards,Wessam Farah Guest Experience Manager

10/10 Excellent

Rosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service! Everyone was willing to help. We will go back
Stayed 2 nights in Aug 2023
Response from Wessam on 7 Sept 2023
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wessam Farah Guest Experience Manger

10/10 Excellent

Fay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Wessam on 16 Aug 2023
Dear Guest, Thank you for your feedback, and we look forward to welcoming you back. Best regards, Wessam Farah Guest Experience Manager

4/10 Poor

mark

Stayed 2 nights in Jul 2023
Response from Wessam on 29 Jul 2023
Dear Guest, Thank you for your feedback, and we look forward to welcoming you back. Best regards, Wessam Farah Guest Experience Manager

4/10 Poor

mark

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Very
Stayed 8 nights in Jul 2023
Response from Wessam on 29 Jul 2023
Dear Guest, Thank you for your feedback , and we look forward to welcoming you back . Wessam Farah Guest Experience Manager

10/10 Excellent

Jasmine

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience! Friendly staff and very clean rooms
Stayed 1 night in Jun 2023
Response from Wessam on 27 Jun 2023
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Wessam Farah Guest Experience Manager

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities
A historic hotel in a prime location with wonderful staff and lots of charm. The staff takes great pride in their jobs and work really hard to accommodate your every need and request. Rooms are nice and offer very comfortable beds. The bar/lounge by the lobby was excellent. Great staff, service and live piano during happy hour. The grounds are spacious and beautiful. The pool is large, but requires significantly more chlorine as it has algae throughout the grout, walls and filters. The food was ok. Absolutly nothing to reflect or rival a 5 star hotel. The breakfast was ok. The food at the pool was subpar. Dinner was ok. The stores connected to the hotel are a circus. Nobels Art Gallery and Nobels Jewelers are all owned by the same family and are a complete rip off. I purchased an 18k cartouche from Shady. I picked up my cartouche and went back to the hotel and realized the letters on my name were FAKE GOLD. I took it back to the store and informed him I knew it wasn’t real gold. He admitted it and refunded me. So disturbing. I made the hotel aware given the stores products are displayed throughout the hotel endorsing the stores. Overall, the hotel was ok. It is a historic hotel but absolutly not a five star hotel.
Stayed 3 nights in Jun 2023
Response from Wessam on 27 Jun 2023
Dear Valued Guest, Thank you for choosing Sofitel Winter Palace Luxor for your recent visit to Luxor. we would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit. Thank you for appreciating the historical charm of the great old palace and the unique premises. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We do our utmost to ensure that our guests can enjoy an enriching dining experience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. With Best Regards, Wessam Farah Guest Experience Manager

10/10 Excellent

Darlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of my best experiences at a hotel. The Victorian ambience is charming. The service is absolutely phenomenal - the staff really take care of you and are super-friendly. The rosemary chicken at the restaurant was the best I have ever had.
Stayed 2 nights in May 2023
Response from Wessam on 21 Jun 2023
Dear Valued Guest, Thank you very much for your wonderful feedback, and we look forward to welcoming you back in not so distant future. Warmest regards, Wessam Farah Guest Experience Manager

8/10 Good

Riaz

Stayed 3 nights in May 2023
Response from Wessam on 21 Jun 2023
Dear Valued Guest,Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future. Warmest regards, Wessam FarahGuest Experience Manager

10/10 Excellent

Gloria, San Jose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Grand old hotel. Beautiful gardens and wonderful breakfast.
Response from Wessam on 29 May 2023
Dear Valued Guest , Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future. Warmest regards, Wessam Farah Guest Experience Manager

10/10 Excellent

Helene

Stayed 2 nights in May 2023
Response from wessam on 22 May 2023
Dear Valued Guest ,Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future.Warmest regards,Wessam Farah Guest Experience Manager

10/10 Excellent

Hrishikesh

Stayed 2 nights in Mar 2023
Response from Wessam on 29 May 2023
Dear Valued Guest , Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future. Warmest regards, Wessam Farah Guest Experience Manager

8/10 Good

Ricky, Mid Levels

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Wessam on 26 Apr 2023
Dear Valued Guest,Thank you very much for your feedback, and we look forward to welcoming you back in not so distant future. Warmest regards,Wessam Farah Guest Experience Manager

6/10 Okay

Adrian

Stayed 1 night in Apr 2023
Response from wessam on 22 May 2023
Dear Valued Guest,Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future.Warmest regards,Wessam Farah Guest Experience Manager

10/10 Excellent

Dorothy

Stayed 1 night in Mar 2023
Response from Wessam on 19 Apr 2023
Dear Valued Guest ,Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future.Warmest regards,Wessam Farah Guest Experience Manager

10/10 Excellent

Louie, Berwyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No upgrade, but great nevertheless.
Stayed 2 nights in Mar 2023
Response from wessam on 1 Apr 2023
Dear Valued Guest, Thank you very much for your feedback, and we look forward to welcoming you back in not so distant future. Warmest regards, Wessam Farah Guest Experience Manager

6/10 Okay

Megan

Stayed 1 night in Feb 2023
Response from Wessam on 8 Mar 2023
Dear Valued Guest , Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future. Warmest regards,Wessam Farah Guest Experience Manager

4/10 Poor

ILARIA B., Scottsdale

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It's a beautiful hotel, in a beautiful location, in desperate need of a total renovation. Everything is either dirty, or outdated. From peeling paint to toilets not flushing properly, everything need a gut job. Our room had a stunning view, but heating, bidet and windows did not work properly. We were freezing because of the draft from the old windows that don't close properly. The entire hotel is falling apart, certainly not the luxury experience we were expecting. We could not wait to get out of there.
Stayed 4 nights in Jan 2023
Response from Wessam on 20 Feb 2023
Dear Valued Guest, Thank you for the time you took out of your day to share your comments regarding your recent stay in our Sofitel Winter Palace hotel. Kindly note that the hotel is planning to have a renovation to be in line with our Guest's expectations. Thank you again for your visit and constructive critics, our primary goal is to assure our guests feel comfortable and fully enjoy their visits, and we are eager to regain your confidence during another occasion if you gave us that chance.Best regards, Wessam Farah Guest Experience Manager

8/10 Good

Irene

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was chosen because it is "historical" or nearly so. It is a little run down. But still the best in the area, apparently
Stayed 2 nights in Dec 2022
Response from Wessam on 3 Feb 2023
Dear Valued Guest, Thank you for choosing Sofitel Winter Palace Luxor for your recent visit to Luxor. I would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit.Kindly note that the hotel is planned to have a renovation to be in line with our Guest's expectations. Once more we thank you for sharing your experience with us and look forward to serving you again soon.Best regards, Wessam Farah Guest Experience Manager

10/10 Excellent

Ahmed

Travelled with group
Liked: Staff & service
Disliked: Amenities
This is a palace that was built in 1886. the space is truly palatial and unique. An upgrade or restoration of furniture, and bathroom amenities need to be done.
Stayed 4 nights in Jan 2023
Response from Wessam on 3 Feb 2023
Dear Valued Guest, Thank you for choosing Sofitel Winter Palace Luxor for your recent visit to Luxor. I would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit. Kindly note the hotel is planned to have a renovation to be in line with our Guest's expectations. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Warm regards, Wessam Farah Guest Experience Manager

10/10 Excellent

Olivier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience in a mythical hotel
Response from Wessam on 3 Feb 2023
Dear Valued Guest ,Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future.Warmest regards,Wessam Farah Guest Experience Manager

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Wessam on 3 Feb 2023
Dear Valued Guest ,Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future.Warmest regards,Wessam Farah Guest Experience Manager

10/10 Excellent

Bence

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An old hotel with lots of character. Spacious. Beautiful garden. Good breakfast. High ceilings. We greatly enjoyed our stay.
Response from Wessam on 3 Feb 2023
Dear Valued Guest, Thank you for choosing Sofitel Winter Palace Luxor for your recent visit to Luxor. I would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit. To receive such praise from our guests is very gratifying and knowing that you enjoyed so much the facilities and services is a reward in itself. Your positive feedback has been shared with the team, which will encourage them to continue their efforts in this direction. I do hope that we will have the opportunity once again to serve you in the very near future. Best regards,Wessam Farah Guest Experience Manager

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Absolutely brilliant experience! Staff were so wonderful. Food amazing and the rooms just perfect! It is a wonderful hotel experience steeped in history and old world charm!
Stayed 3 nights in Nov 2022
Response from Wessam on 22 Nov 2022
Dear Valued Guest ,Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future.Warmest regards,Wessam Farah Guest Experience Manager

10/10 Excellent

Shahan Ara

Stayed 1 night in Nov 2022
Response from Wessam on 24 Feb 2023
Dear Valued Guest, Thank you very much for your feedback, and we look forward to welcoming you back in not so distant future. Warmest regards,Wessam Farah Guest Experience Manager

10/10 Excellent

Karen

Stayed 1 night in Nov 2022
Response from Wessam on 22 Nov 2022
Dear Valued Guest ,Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future.Warmest regards,Wessam FarahGuest Experience Manager

2/10 Terrible

Duwayne

Stayed 1 night in Nov 2022
Response from Wessam on 26 Nov 2022
Dear Guest, We were very disappointed to read your experience during your stay in our Sofitel Winter Palace hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Best regards, Wessam Farah Guest Experience Manager

10/10 Excellent

George

Stayed 1 night in Oct 2022
Response from Wessam on 24 Feb 2023
Dear Valued Guest, Thank you very much for your feedback, and we look forward to welcoming you back in not-so-distant future. Warmest regards,Wessam Farah Guest Experience Manager

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old property. Probably would save money and stay at adjacent building for less than half the price next time. Was nice to have balcony looking out over Nile.
Stayed 3 nights in Oct 2022
Response from Wessam on 2 Nov 2022
Dear Valued Guest, Thank you for choosing Sofitel Winter Palace Luxor for your recent visit to Luxor. I would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit. and we hope your next visit will be as pleasant as the previous one. Sincerely,Wessam FARAH

2/10 Terrible

Keith

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST HOTEL I HAVE NEVER STAYED
WORST Hotel I have ever stay in the 75 international cities I have visited. Really bad stay getting only a few hours sleep. Very noisy street. I ask to have my room changed and they reply hotel was full and couldn't change. The true is the hotel was very empty. I hardly saw anyone there and only a few people a breakfast. Saw only a few people checking in or out. Staff was not helpful at all. I finished my tour of Luxor early and since I was traveling light I had travel bad with me and decided to not to go back to to the hotel. My tour guide suggested another hotel to stay at and have dinner before going to the airport back to Cairo. It was a great hotel and wonderful dinner. If you are going to Luxor DON'T USE THIS HOTEL you will regret it!
Stayed 1 night in Sep 2022
Response from Wessam on 2 Nov 2022
Dear Guest, Thank you for taking the time to tell us about your experience at the Sofitel Winter Palace Luxor. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; Kindly note that we checked our record and found the hotel was busy , therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Wessam Farah Guest Experience Manager

8/10 Good

Maria

Stayed 1 night in Sep 2022
Response from Wessam on 2 Nov 2022
Dear Valued Guest ,Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future.Warmest regards,Wessam Farah Guest Experience Manager

10/10 Excellent

sanam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022
Response from Wessam on 19 Sept 2022
Dear Valued Guest ,Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future.Warmest regards,Wessam Farah Guest Experience Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pefect stay
staff was friendly and everything was ready as expected.
Stayed 2 nights in Sep 2022
Response from Wessam on 19 Sept 2022
Dear Valued Guest ,Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future.Warmest regards,Wessam FarahGuest Experience Manager

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff make you feel welcome in the hotel. Prestige suite is very spacious and elegant.
Stayed 2 nights in Aug 2022
Response from Wessam on 1 Sept 2022
Dear Valued Guest ,Thank you very much for your wonderful feedback , and we look forward to welcoming you back in not so distant future.Warmest regards,Wessam Farah Guest Experience Manager

10/10 Excellent

karina, Waltham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a lavish unique hotel w a fantastic staff making you feel right at home , if you want you to be spoiled pampered and welcomed this is your place to go .
Stayed 3 nights in Aug 2022
Response from Wessam on 26 Aug 2022
Dear Valued Guest, Thank you for your interest in Sofitel Winter Palace Luxor and we are delighted hosting you with us. We are indeed very pleased on the way you describe your luxury experience at the Hotel and such commendable remarks makes us extremely proud of the kind of service we cater to our discerning Guests. Thank you so much for your valuable recommendation and we hope your next visit will be as pleasant as previous one. With best regards, Wessam Farah Guest Experience Manager

10/10 Excellent

Funlola

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Luxor was a key stop on our ‘bucket list trip to Egypt’, and we are glad we chose the ‘Winter Palace’ for our stay. The property is stepped in history and full of character, and the garden is stunning and amazing (despite the heat at this time of the year, a very relaxing spot to be in). We stayed in the Prestige Suite which was very comfortable with a great view of the Nile. We were initially concerned the noise from the road might disturb us, but our fears proved unfounded. The staff were brilliant and did everything to ensure our stay was comfortable and memorable. We will definitely stay here again in future. Joseph/Funlola/Alfred
Stayed 1 night in Aug 2022
Response from Wessam on 26 Aug 2022
Dear Valued Guest, We are delighted to read your review and thank you for taking the time to write such an excellent feedback regarding your stay at The Sofitel Winter Palace Luxor. We, at The Sofitel Winter Palace Luxor ensure that all valued Guests received uninterrupted and impeccable service and attention throughout their stay. We likewise anticipate Guest's needs and create exceptional Luxury experience that gives lasting memories to our discerning Guests. Furthermore, it gives us great pride and joy that our guests leaves the hotel with nothing but all praises about our hotel, overall facilities, comfortable and clean room, historical palace charm and an incomparable service and hospitality. Once again, thank you for your exceptional feedback and we look forward to welcoming you back in not so distant future. Warmest regards, Wessam Farah Guest Experience Manager

6/10 Okay

Morris

Liked: Cleanliness, staff & service, room comfort
Stould frozen 100 years
Place appears like its stould frozen intime for a hundred years, regal bldg with very old yet very comfy furniture. I had not been aware that the restaurants and bar required long pants so the hotel lost a lot of our business.
Stayed 3 nights in Jul 2022
Response from Wessam on 3 Aug 2022
Dear Valued Guest, It was our pleasure having the chance to host you with us. I would like to thank you most sincerely for sharing your thoughts regarding your recent stay We are glad to know you enjoyed the historical charm of the great old palace where lots of the presidents and celebrities have stayed in which was built in 1886. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Wessam Farah Guest Experience Manager

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly, the hotel grand, and the location was great. Highly recommended.
Stayed 2 nights in Jun 2022
Response from Wessam on 16 Jul 2022
Dear Valued Guest , Thank you very much for your wonderful feedback , and we look forward to welcoming you back in not so distant future. Warmest regards, Wessam Farah Guest Experience Manager

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old Winter Palace
Lovely hotel and staff. Gardens beautiful.
Stayed 1 night in Jun 2022
Response from Wessam on 16 Jul 2022
Dear Valued Guest , Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future. Warmest regards, Wessam Farah Guest Experience Manager

10/10 Excellent

gerald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel is very nice, and staff were very helpful. the rooms could use a little updating, but are generally very nice as is.
Stayed 4 nights in May 2022
Response from wessam on 29 Jun 2022
Dear Valued Guest , Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future. Warmest regards, Wessam Farah Guest Experience Manager

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The classiest hotel I've ever stayed. Highly recommend.
Stayed 2 nights in May 2022
Response from wessam on 29 Jun 2022
Dear Valued Guest , Thank you very much for your feedback and for your valuable recommendation, We look forward to welcoming you back in not so distant future. Warmest regards, Wessam Farah Guest Experience Manager

10/10 Excellent

Joseph

Stayed 1 night in May 2022
Response from Wessam on 30 May 2022
Dear Valued Guest , Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future. Warmest regards, Wessam Farah Guest Experience Manager

6/10 Okay

Todd, Decatur

Stayed 1 night in May 2022
Response from Wessam on 10 Dec 2022
Dear Valued Guest , Thank you very much for your feedback and for your valuable recommendation, We look forward to welcoming you back in not so distant future. Warmest regards, Wessam Farah Guest Experience Manager

10/10 Excellent

Maria

Stayed 2 nights in May 2022
Response from Wessam on 30 May 2022
Dear Valued Guest , Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future. Warmest regards, Wessam Farah Guest Experience Manager

10/10 Excellent

erika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022
Response from Wessam on 4 May 2022
Dear Valued Guest , Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future. Warmest regards, Wessam Farah Guest Experience Manager