This property was quite nice. Staff were all VERY nice. I especially would like to recognize Lwamba, head concierge, for addressing our concerns. I paid for extra day to ensure immediate access to rooms upon arrival, but there was still a delay even though I had several email communications with the hotel staff. Room with separate twin beds was not ready. Requested rooms on same floor, side by side, or very close to each other, and that was not done upon my arrival. Eventually got all issues resolved and enjoyed my stay. Laundry service fees are very high - charge by piece, not by weight, but was offered discount as conciliation for other issues. The staff were all so nice that I would stay there again.