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Reviews of Carrington House Hotel

3 out of 5
Carrington House Hotel
Knyveton Road, Bournemouth, England

Reviews

6.4
Rating 10 - Excellent. 175 out of 1001 reviews" "
Rating 8 - Good. 287 out of 1001 reviews" "
Rating 6 - Okay. 234 out of 1001 reviews" "
Rating 4 - Poor. 148 out of 1001 reviews" "
Rating 2 - Terrible. 157 out of 1001 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

5.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Tristan

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Fire alarm went offat 6.10am Staff weren't very helpful any time. Bar staff very miserable and rude to customers Not even a DID YOU ENJOY YOUR STAY on checkout. Not told that room wasnt going to be cleaned during my 3 night stay. Bathroom dirty and overall the hotel needs to be updated. Downstairs smoking drugs in their room which smelt bad. Dont expect to pay £60 per night for this stay. Wont stay here again
Stayed 3 nights in Mar 2024

10/10 Excellent

Eddie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here many times before because of its location. I was given a very nice room by a wonderful English receptionist who has been there for 5 years and always gives her best. Well done and sorry I forgot your name!
Stayed 1 night in Mar 2024

8/10 Good

Donna

Liked: Property conditions & facilities
Noisy neighbours
Stayed 2 nights in Mar 2024

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very tidy and worm room
Stayed 1 night in Mar 2024

8/10 Good

Robert

Good for the money
Stayed 1 night in Mar 2024

8/10 Good

Jess

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I really enjoyed our families stay until the morning before we was due to check out I got a phone call off the receptionist accusing me of having got tickets for a meal time and didnt pay although I'd never eaten once in the hotel, she then phoned back with a half hearted apology when she must of realised it wasn't me.
Stayed 3 nights in Feb 2024

8/10 Good

Keith

Liked: Amenities
Drinks a bit dear
Stayed 2 nights in Feb 2024

8/10 Good

Terry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good price and facilities will definitely stay again
Stayed 1 night in Feb 2024

4/10 Poor

Barrie

Travelled with partner
Disliked: Amenities, property conditions & facilities
Staff in the restaurant were nice and friendly, bed was uncomfortable, slight mould around window and on the net curtains, toiletries were minimal. Not as good as the first time we stayed.
Stayed 3 nights in Feb 2024

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful.
Stayed 1 night in Feb 2024

8/10 Good

Rob

Travelled with family
Liked: Cleanliness, staff & service, amenities
Really warm and welcoming staff who were nicely spoken and corporate in appearance. Public areas clean as a pin. Stairwells looking tired and threadbare. Outside was unfortunately looking very tatty. However, we used a twin room which was spotless (if well used) and the stay was an absolute bargain at just £37. I mean, what can one really expect? No tegrets from me and Id definitely use it again.
Stayed 1 night in Feb 2024

6/10 Okay

Keith

Disliked: Cleanliness, staff & service
Stayed 8 nights in Feb 2024

8/10 Good

Mat

Liked: Cleanliness, staff & service
Great value
Stayed 1 night in Feb 2024

8/10 Good

Julian

Good sized room. Body wash was empty.
Stayed 2 nights in Feb 2024

10/10 Excellent

Ricardo, Birmingham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

simranjit

Travelled with partner
No wifi , no shower gel, so much noisy, next door keep knocking my door without any reason, i paid 7£ for wifi but wasn’t working, TV wasn’t working, no hot water, we turn on hot water tab, and it sounds very horrible.
Stayed 1 night in Dec 2023

10/10 Excellent

samh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

Melanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Eiri

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Two very uncomfortable nights on a bad mattress. it appeared as if the bed frame was broken.
Stayed 2 nights in Dec 2023

10/10 Excellent

Val

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Val

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

4/10 Poor

Janet

Disliked: Staff & service, property conditions & facilities
Carrington House Hotel not to be recommended!
I was very disappointed. I realise this is a budget hotel but it really was poor and I would not stay in one of your hotels again. The place is extremely shabby and needs urgent refurbishment. My room had an awful constant plumbing noise and no heating. After a couple of hours I reported this and was given another room. This was OK but approached by a terrible stone staircase and again very shabby. The TV did not work and it took nearly 2 hours for someone to come and fix it. I received no apology for any of this. They seemed understaffed and uninterested. I have never had the need to write a complaint like this before, obviously some hotels are better than others but this was very poor. My short break to visit family and friends in my home town was somewhat marred. Lesson learnt, you get what you pay for but come on you should be able to do better than this!carr
Stayed 2 nights in Dec 2023

8/10 Good

Jackie

Stayed 3 nights in Dec 2023

4/10 Poor

Hasmukh

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
What you pay for is what you get , could be better
Very basic but it reflects the price so not really surprising however it could have been cleaner and the music didn’t stop till very late and than the doors banging started The odd timings for the swimming pool was a joke .
Stayed 1 night in Dec 2023

8/10 Good

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall Only two tissues in the bathroom and light bulb not working
Stayed 1 night in Nov 2023

6/10 Okay

Lyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

June

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and happy the hotel is a bit tried but l love my stay and would definitely go back
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was fine for what you paid, the room was clean and adequate. The facilities were fine for the night. Leisure facilities was an added bonus - we were close to them - which was great. We didn't eat at the hotel, but we got a very good recommendation in Bournemouth town centre, a bit of a walk but that was great to help the food go down. Not sure if there was a lift, but as we were on the ground floor - that wasn't a problem. PS, breakfast was nice in the morning (nothing special, but hot breakfast with a good choice)
Stayed 1 night in Oct 2023

8/10 Good

James

Travelled with family
Liked: Amenities
Very clean and good value for money
Stayed 1 night in Oct 2023

4/10 Poor

Rojgar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

4/10 Poor

Pedro

Travelled with group
Disliked: Amenities, property conditions & facilities
The Hotel it's dated and creaking floors, poor isolation and noise, even you can hear de lifts moving from the rooms... carpets are dirty and rooms small and with broken furniture. 1st room given was on the basement with no window or ventilation... was refused another room by reception or even a refund as I said I'm leaving... after speaking with the duty manager u was given a new room with window but very small and not appropriate for my booking but decided to stay... very poor service and staff not very helpful or friendly.
Stayed 2 nights in Oct 2023

10/10 Excellent

Richard

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth the money
Hotel is very dated in the rooms.Bed was very uncomfortable and stained carpets through out
Stayed 1 night in Oct 2023

6/10 Okay

Ashley

Liked: Room comfort
Disliked: Cleanliness
Dusty light shades and pubic hair in bathroom. Mouldy bathroom
Stayed 3 nights in Sep 2023

6/10 Okay

Jackie

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Martin

Stayed 1 night in Sep 2023

6/10 Okay

Leonard

Liked: Staff & service
Disliked: Property conditions & facilities
Better than expect for the he money. Needs decora.
Stayed 2 nights in Sep 2023

8/10 Good

Jordan

Business traveller
Liked: Staff & service
Stayed 1 night in Sep 2023

8/10 Good

Rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location for my need, and reasonable price,
Stayed 1 night in Sep 2023

6/10 Okay

Enkutatash

Business traveller
Liked: Property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Mair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Dermot

Stayed 3 nights in Sep 2023

4/10 Poor

Barbara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Brian

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Beds were awful, bathroom had cracked and broken glazed tiling,black mould aroud bath and bath was chipped and marked, due to this and food being cold etc. we did not stay the second night, this mini break was to celebrate our Silver Wedding Anniversary which was totallý ruined, We wood definately not reccomend this hotel to anyone, I think some Compensation is more than due.
Stayed 2 nights in Sep 2023

8/10 Good

Zara

Liked: Cleanliness, amenities, property conditions & facilities
Pros - easy walking distance to Bournemouth train station, beach and city centre; lovely room; helpful staff (shout-out to Dulce); in-house dining options; entertainment practically nightly. Cons - rather dated; no room service, so more like B&B.
Stayed 3 nights in Aug 2023

6/10 Okay

Gloria

Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Spiders paradise
Could do with cleaners with glasses as there were cobwebs that had been there for several weeks.
Stayed 1 night in Aug 2023

4/10 Poor

Michael

Travelled with pets, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
107 room was very bad there was all Brown marks at the back of the toilet the toilet roll holder was hanging On by a thread the ceiling in the bathroom was disgusting the carpet was thread bear will never stay there again
Stayed 1 night in Aug 2023

2/10 Terrible

graham

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
If you're a fan of the '70s, then this is the place for you. The staff were very pleasant, the hotel less so.
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Really a lovely stay, a bit outdated, and could do with a clean up with paint and up to date pictures. But over all, it serviced its purpose and was very pleasant.
Stayed 1 night in Aug 2023

6/10 Okay

Tony

It was ok
Stayed 2 nights in Aug 2023