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Reviews of ibis budget Luzern City

1 out of 5
ibis budget Luzern City
Kellerstrasse 6, Lucerne

Reviews

7.8

Good

Rating 10 - Excellent. 292 out of 1003 reviews" "
Rating 8 - Good. 449 out of 1003 reviews" "
Rating 6 - Okay. 165 out of 1003 reviews" "
Rating 4 - Poor. 54 out of 1003 reviews" "
Rating 2 - Terrible. 43 out of 1003 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Shubham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to reach to the lucern station with in 5 mint from the hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

PRASAD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024

10/10 Excellent

Anees, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basically,Good location property nice and clean hotel. Breakfast staff & service was excellent.
Stayed 5 nights in Apr 2024

8/10 Good

Mauricio

Travelled with family
Liked: Cleanliness, staff & service
Very close to train station
Stayed 1 night in Apr 2024

10/10 Excellent

Nilesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and other arrangements like microwave and refrigerator in common area
Stayed 2 nights in Mar 2024

10/10 Excellent

lara

Liked: Amenities
Number one staff
Stayed 2 nights in Mar 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Lissa

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

SHENG

Stayed 2 nights in Mar 2024

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great but at check-in they forgot to give us the Guest Card, which has the free transportation in the city. Luckily, we remembered it from last time, requested it & we’re were happy to see it was still available.
Stayed 1 night in Feb 2024

10/10 Excellent

Simona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Linh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities
Solid can’t go wrong for a short trip and close to bus stop which goes to central station
Stayed 2 nights in Feb 2024
Response from Hotel ibis budget Luzern Team on 21 Feb 2024
Dear Client,We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Julie

Stayed 1 night in Jan 2024
Response from Hotel ibis budget Luzern Team on 21 Feb 2024
Dear Client,We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Juliet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was big enough for family of 4. Convenient paid parking and walking distance to everything we wanted.
Stayed 1 night in Jan 2024
Response from Hotel ibis budget Luzern Team on 25 Jan 2024
Dear Client,We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Wylla

Travelled with family
Liked: Amenities, property conditions & facilities
Great hotel and location.
Stayed 4 nights in Jan 2024
Response from Ibis Budget Luzern Team on 18 Jan 2024
Dear Client,We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ibis budget Luzern Team

10/10 Excellent

Pengyu

Stayed 3 nights in Jan 2024
Response from Hotel ibis budget Luzern Team on 18 Jan 2024
Dear Client,We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ibis budget Luzern Team

4/10 Poor

Allison

Travelled with group
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Mold in the shower. Room smelled like cigarettes and sewage. Did have convenient location near bus station and bus/activity vouchers.
Stayed 3 nights in Jan 2024
Response from Hotel ibis budget Luzern Team on 25 Jan 2024
Dear Client, Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Hassan

Stayed 3 nights in Dec 2023
Response from Hotel ibis budget Luzern Team on 18 Jan 2024
Dear Client,We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ibis budget Luzern Team

10/10 Excellent

Jae G

Stayed 2 nights in Dec 2023
Response from Ibis Budget Luzern Team on 18 Jan 2024
Dear Client,We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ibis budget Luzern Team

4/10 Poor

Carolina

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Not worth it.
We stayed in a family room. The shower door (see through) is directly across from the beds, so you can see EVERYTHING while some one is showery. No privacy at all. Very basic bedroom for $215 USD and we booked 7 months in advance. I don’t want to know what other people paid.
Stayed 1 night in Dec 2023
Response from Hotel ibis budget Luzern Team on 25 Jan 2024
Dear Client, Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

4/10 Poor

Gaily

Stayed 4 nights in Dec 2023
Response from Hotel ibis budget Luzern Team on 25 Jan 2024
Dear Client, Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Good

Jun Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel ibis budget Luzern Team on 18 Jan 2024
Dear Client,We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ibis budget Luzern Team

4/10 Poor

Marion

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was no soap. No hairdryer. Toilet not closing well. Room was cold.
Stayed 1 night in Dec 2023
Response from Hotel ibis budget Luzern Team on 25 Jan 2024
Dear Client, Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

tsz chiu

Stayed 2 nights in Dec 2023
Response from Ibis Budget Luzern Team on 18 Jan 2024
Dear Client,We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ibis budget Luzern Team

8/10 Good

Luis

Stayed 1 night in Dec 2023
Response from Hotel ibis budget Luzern Team on 18 Jan 2024
Dear Client,We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ibis budget Luzern Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Hotel ibis budget Luzern Team on 18 Jan 2024
Dear Client,We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ibis budget Luzern Team

8/10 Good

Philipp

Stayed 2 nights in Dec 2023
Response from Hotel ibis budget Luzern Team on 18 Jan 2024
Dear Client,We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ibis budget Luzern Team

8/10 Good

Pascal, Barcelona

Stayed 1 night in Dec 2023
Response from Hotel ibis budget Luzern Team on 18 Jan 2024
Dear Client,We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ibis budget Luzern Team

10/10 Excellent

Pablo

Response from Hotel ibis budget Luzern Team on 21 Feb 2024
Dear Client,We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Wynee

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
okay
Response from Hotel ibis budget Luzern Team on 18 Jan 2024
Dear Client,We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ibis budget Luzern Team

8/10 Good

Martin

Stayed 1 night in Nov 2023
Response from Ibis Budget Luzern Team on 18 Jan 2024
Dear Client,We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ibis budget Luzern Team

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a quick stop!
Great. Quick, clean and easy.
Stayed 1 night in Nov 2023
Response from Hotel ibis budget Luzern Team on 18 Jan 2024
Dear Client,We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ibis budget Luzern Team

6/10 Okay

Lothenbach, Einsiedeln

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
The location and price are good but the beds are too small
Stayed 1 night in Nov 2023
Response from Hotel ibis budget Luzern Team on 18 Jan 2024
Dear Client,We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ibis budget Luzern Team

8/10 Good

Christine

Stayed 1 night in Nov 2023
Response from Hotel ibis budget Luzern Team on 25 Jan 2024
Dear Client,We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

4/10 Poor

Antonio

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
I strongly believe it’s not worth the price of what you get. In a room of 4 they put the sink outside of the bathroom, have a see throw shower and a completely separated toilet with no door lock. The extractor fan also doesn’t work so the shower is all moldy. The only thing I think was worth while was the breakfast. Suggestion: I think that the concept of a see through shower works if you have a room with one couple. Anything more than that just makes things uncomfortable and complicated since we had to use a towel to cover the glass door.
Stayed 1 night in Nov 2023
Response from Hotel ibis budget Luzern Team on 25 Jan 2024
Dear Client, Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

6/10 Okay

Luz

Travelled with family
Liked: Staff & service
We were warmly welcomed and surprised as we received some free transport tickets, wifi around the city and special discounts at museums as guests of this hotel. The beds could be in better conditions as they didn’t feel so comfortable.
Stayed 2 nights in Nov 2023
Response from Hotel ibis budget Luzern Team on 18 Jan 2024
Dear Client,We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ibis budget Luzern Team

10/10 Excellent

Diego

Stayed 1 night in Nov 2023
Response from Ibis Budget Luzern Team on 18 Jan 2024
Dear Client,We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ibis budget Luzern Team

10/10 Excellent

Minerva

Stayed 1 night in Nov 2023
Response from Ibis Budget Luzern Team on 18 Jan 2024
Dear Client,We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ibis budget Luzern Team

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional, Helpful, clean and quiet, excellent breakfast
Stayed 2 nights in Nov 2023

4/10 Poor

Christiane

Travelled with family, Travelled with group
On a negative note.the bathroom door did not have a lock on it, and the shower was in the room with a glass, do privacy for showering. We paid for 4 people yet only 3 people were able to sign in. On a positive note, room was clean, walking distance to the train station or bus stop.The breakfast was very good.
Stayed 1 night in Nov 2023

8/10 Good

J F

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for the money
Great value. Clean hotel close to the old town.
Stayed 1 night in Nov 2023

8/10 Good

Moises

Travelled with family and small children
Liked: Staff & service
PRICE/QUALITY RATIO CONSIDERING SWISS PRICES IS VERY GOOD VERY SIMPLE AND SMALL ROOM BUT ENOUGH TO SLEEP AND SHOWER COMFORTABLY
Stayed 1 night in Nov 2023

10/10 Excellent

Ursula

Stayed 1 night in Nov 2023

10/10 Excellent

Beat

Stayed 1 night in Nov 2023

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good budget hotel, staff very helpful, supermarket & bus stop near by
Stayed 2 nights in Oct 2023
Response from Hotel ibis budget Luzern Team on 1 Nov 2023
Good Day Tracy,Thank you for choosing Ibis Budget Luzern City. We appreciate your feedback; it always helps us to improve.It our pleasure to hear that you had a satisfying stay in our hotel and we hope our colleague provided you a good standard of service, and the most important is you had an unforgettable time in Luzern :) Again, thank you for staying with us. We hope to see you again very soon!

10/10 Excellent

Olivier

Stayed 2 nights in Oct 2023

8/10 Good

Loan

Travelled with group
Staff are friendly, convenient location
Stayed 1 night in Oct 2023
Response from Hotel ibis budget Luzern Team on 1 Nov 2023
Dear Loan,Thank you for choosing Ibis Budget Luzern City. We appreciate your feedback; it always helps us to improve.It our pleasure to hear that you had a satisfying stay in our hotel and we hope our colleague provided you a good standard of service, and the most important is you had an unforgettable time in Luzern :) Again, thank you for staying with us. We hope to see you again very soon!

8/10 Good

CHEUK CHERRY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient. Beds are comfortable. My only concern is the shower door is quite see through and located directly in the room. We had to cover the door with towels to maintain privacy. The shower area is small as well. Quite awkward even with family. But shower water is nice and hot and super strong, which is definitely a plus for me
Stayed 2 nights in Oct 2023
Response from Hotel ibis budget Luzern Team on 31 Oct 2023
Dear Cheuk Cherry,Thank you for choosing Ibis Budget Luzern City. We appreciate your feedback; it always helps us to improve.It our pleasure to hear that you had a satisfying stay in our hotel and we hope our colleague provided you a good standard of service, and the most important is you had an unforgettable time in Luzern :) We understand that our sanitary equipment are unusual than a standard bathroom, however by ibis budget hotel policy, we have a same standard of room design for all the room in Europe, and we could not make changes of it by ourselves. Many apologies if there is any inconvenience. Again, thank you for staying with us. We hope to see you again very soon!