Rooftop terrace

Reviews of Sina Astor

4 out of 5
Sina Astor
Viale Giosue' Carducci, 54, Viareggio, LU

Reviews

8.4

Very good

Rating 10 - Excellent. 175 out of 406 reviews" "
Rating 8 - Good. 157 out of 406 reviews" "
Rating 6 - Okay. 49 out of 406 reviews" "
Rating 4 - Poor. 18 out of 406 reviews" "
Rating 2 - Terrible. 7 out of 406 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was excellent, with friendly welcome. Breakfast options and service was first class. Overall thoroughly enjoyed our stay
Stayed 5 nights in Feb 2024
Response from foffo on 26 Feb 2024
Dear Guest we thank you very much for your review. Kindest regards

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property and super comfortable bed. Really close to train station.
Stayed 2 nights in Feb 2024
Response from foffo on 12 Feb 2024
Dear Guest we thank you very much for your positive review. Kindest regards

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023
Response from foffo on 14 Sept 2023
Gentile Ospite La ringraziamo della Sua recensione e cogliamo l'occasione per inviarLe cordiali saluti

10/10 Excellent

Krzysztof

Liked: Cleanliness, staff & service, property conditions & facilities
It is definitely place for people who miss crowded places sea-view room is great we loved sitting there and enjoing the sunsets and quite mornings
Stayed 7 nights in Aug 2023
Response from foffo on 16 Aug 2023
Dear Guest we thank you for your review. Kindest regards

10/10 Excellent

Frances Anne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff at Sina Astor were excellent we will definitely return and highly recommend
Stayed 7 nights in Jul 2023
Response from foffo on 22 Jul 2023
Dear Guest we thank you very much for your review. Awaiting to welcome you back soon kindest regards

10/10 Excellent

Irene

Stayed 1 night in Jul 2023
Response from foffo on 20 Jul 2023
Gentile Ospite La ringraziamo della Sua positiva recensione e cogliamo l'occasione per inviarLe nostri piu' cordiali saluti

10/10 Excellent

Natalia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay😀
Great hotel with perfect location. Staff were very friendly. Breakfast was lovely!
Stayed 7 nights in Jun 2023
Response from foffo on 9 Jul 2023
Dear Guest we thank you very much for the positive review. Kindest regards

10/10 Excellent

Anatolijs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2023
Response from foffo on 30 Jun 2023
Gentile Ospite La ringraziamo della Sua recensione e Le porgiamo cordiali saluti

10/10 Excellent

April

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Sina Astor Carnevale
Omg! Amazing! Went for Carnevale and it was amazing! The hotel in the parade zone so we didn’t have to buy tickets! It was so fun to be on the parade route and right across the street from the beach. Hotel staff was crazy friendly and my room was amazing!
Stayed 2 nights in Feb 2023
Response from foffo on 8 Feb 2023
Dear Guest we are very pleased that you enjoyed your Carnival Stay in our Sina Astor. Awaiting to welcoming you back we send to you our best regards

8/10 Good

Abdullatif

Stayed 3 nights in Aug 2022
Response from foffo on 23 Aug 2022
Gentile Ospite La ringraziamo della Sua recensione e con l'occasione Le porgiamo cordiali saluti

8/10 Good

Guido

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2022

8/10 Good

Osman

Stayed 4 nights in Jul 2022

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
So helpful, very professional..The property has everything you need and so centrally located. We loved our stay.
Stayed 2 nights in Jul 2022
Response from foffo on 19 Jul 2022
Dear Ms Lori we thank you for your positive review and we are glad that you enjoyed your stay in our Sina Astor. Kindest regards

10/10 Excellent

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent but with pkg plan the buffet if u don’t get there upon opening for dinner nothing is left and they don’t refill. We had a smoker in room next to ours which made our room full of smoke smell. Told staff they did nothing about it plus the smoker had the shower run I g day and night which I also told them. Did nothing but otherwise hotel is great
Stayed 3 nights in Jul 2022
Response from foffo on 8 Jul 2022
Dear Ms Evelyn we thank you for the review. Kindest regards

10/10 Excellent

Aren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, great customer service. All around great choice
Stayed 1 night in Jun 2022
Response from foffo on 27 Jun 2022
Dear Guest we thank you very much for your postive review. Kindest regards

8/10 Good

danilo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Revamp
Very clean and friendly staff,the hotel could do with a revamp as it looks exactly the same ad 30 years ago
Stayed 4 nights in Jan 2022
Response from foffo on 10 Jan 2022
Dear Mr Danilo we thank you for your review and we send to you our best regards

10/10 Excellent

Valentina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, facility and super friendly staff! Highly recommend it! Abele and Serena at the Front desk were delightful and the main server Moreno was personable and professional. Everyone was very kind!
Stayed 1 night in Dec 2021
Response from foffo on 30 Dec 2021
Dear Sirs, we thank you for the positive review and we are very pleased that you enjoyed your stay. Best regards

10/10 Excellent

Christer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from foffo on 24 Oct 2021
Dear Guest we thank you very much for your review and we are plaesed to know that you enjoyed your stay in our Hotel Sina Astor. Kindest regards

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel uses one stock set of photos to advertise their rooms. Upon arrival the room was NOTHING like the photos. We were then told by the staff that they only had one photo they use on all websites. As we were packing to leave, I found an insect resembling a roach of some kind near our bed. Would NOT recommend for the price of €205 per night.
Stayed 2 nights in Jul 2021
Response from foffo on 3 Aug 2021
Dear Anonymous we thank you for your review Kindest regards

8/10 Good

Christine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ce stay
Nice small hotel- friendly staff
Stayed 2 nights in Mar 2020
Response from foffo on 28 Jul 2020
Dera Guest we are very pleased that you enjoyed your stay in our Sina Astor. . Awaiting to welcoming back we send to you our best regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sina Astor great stay
Comfortable and clean hotel. Very friendly staff, efficient and they have very good restaurant recommendations!!
Stayed 1 night in Jan 2020
Response from foffo on 22 Jan 2020
Dear Guest thank you for sharing your positive experience with us. Guest's feedback is very important for our Hotel and we are very pleased that you enjoyed your stay with us Looking forward to welcoming you again in our Sina Astor, kindest regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from adolfo on 24 Dec 2019
Gentile Ospite La ringraziamo per il massimo punteggioche ci ha assegato e restiamo in attesa di poterLa annoverare nuovamente nei nostri Clienti Cordialmente

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All pleasant, reception, accommodation, service. Good selection for breakfast.
Stayed 1 night in Dec 2019
Response from josemaria on 16 Dec 2019
Dear Guest, we thank you very much for your positive review and we await to welcoming back soon to our Sina Astor . Kindest regards

4/10 Poor

Lee, Glasgow

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The fact it was four star (this hotel shouldn’t be rated 4 star) with a price that exceeded its overall quality Made this a very disappointing booking. The best thing about the hotel was the view from the dining room at breakfast which overlooked Viareggio beach. The initial impression of reception staff was awful, so abrupt and unhelpful. We had to drag our own cases up a small outdoor winding flight of stairs to a room that wasn’t acceptable and then had to take the cases back down, all the while we were looked at with mild disdain by the staff on duty at the time. After that, thankfully, other staff we met were more pleasant. The rooms were older in style but clean enough. However, the fridge was broken the whole trip despite reporting it. The breakfast included in the price was so disappointing it really brought the mood of the trip down for my partner especially. The ‘hot’ selection was abysmal and lukewarm if you were lucky. Anything that was a decent choice was payable. The majority of the fruit was tinned and the bread selection was poor. Hotel President in Viareggio, which was cheaper and 3stars, was exceptional for breakfast compared to Sina Astor. We actually considered moving to Hotel President but since we were only in Viareggio for a week we didn’t want additional hassle. The dining room service wasn’t great but the staff were pleasant enough. Overall we wouldn’t go back to Sina Astor which is a shame because the location is great.
Stayed 7 nights in Sep 2019
Response from LR on 17 Dec 2019
Dear Guest, Thank you for sharing your opinion We were sorry to read that we didn't meet your expectations, however, we believe it would be fair to complete your comments with a couple details about your arrival that you seem to have forgotten: Upon arrival, despite our insistence, you didn't accept our staff to help with luggage, our newly refurbished Versilia Family rooms are large and comfortable however since you didn't like it my colleagues were nice and kind enough to give you a free upgrade. You removed drinks from our fridge to place food, including some items taken from the breakfast buffet, that's not the purpose of a room minibar which is not powerful enough to keep food at low temperature, next time we kindly suggest you to ask our team and we'll be pleased to assist you keeping your supplies in a proper fridge. We understand that sometimes in the morning we may be too sleepy to fully appreciate what we have in front of us, therefore we would like to thank you for giving us the precious opportunity to describe our succulent morning buffet breakfast which includes a large selection of fresh products: 8 different type of croissants - 6 type of home made cakes - 8 different type of bread - 4 type of crisp bread pizza - 6 type of cheese - 4 type of cured meats - smoked salmon - 6 type of cereals - 8 type of yoghurt - 4 type of milk - gluten-free bread and croissants - waffles machine - 6 type of fresh fruit - 6 type of fruit in syrup - 6 type of fruit juice - 8 type of jam and honey - salad bowl - Prosecco wine - espresso coffee - cappuccino - 12 teas and infusions selection - moreover all hot dishes including eggs, omelettes, pancakes, bacon, sausages, beans, are freshly cooked every morning by our chef to ensure the best quality at all times. We believe our mouthwatering breakfast and the breathtaking view from our restaurant is worth a visit but make sure you're awake or you'll miss it all, looking forward to welcoming you soon in Viareggio. Kind regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The main criticism of the hotel is concerning the resaurant. The menu was varied but only changed once per week and then in fact by very little, meaning that eating became repetitive. The other problem may only have effected our room but whenever anyone used the toilet in the adjacent room we could hear everything, including a loud rush of water which was annoying when one was trying to sleep.
Stayed 9 nights in Sep 2019
Response from reception on 13 Oct 2019
we thank you very much for your comments regarding our services and we are pleased to know that you have enjoyed your stay with us. Also we have taken good note about your suggestions in order to improve as best as possible all our services. Best regards.

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from reception on 13 Oct 2019
Dear Guest, thank you for giving us your full score. Warmest regards.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sina Astor is a beautiful hotel in a great area. The views from the restaurant and the atrium were spectacular.
Stayed 1 night in Sep 2019
Response from reception on 17 Oct 2019
Dear Guest, thank you for the excellent feedback. Hope to welcome you back soon.

8/10 Good

Anne

Liked: Cleanliness, property conditions & facilities, room comfort
Compact but comfortable.
Stayed 2 nights in Sep 2019
Response from reception on 29 Sept 2019
Dear Guest, thank you very much for your positive review. Kind regards

10/10 Excellent

jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from reception on 29 Sept 2019
Dear Guest, thank you for giving us your full score. Warmest regards.

10/10 Excellent

greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Across.the street from.the beach. They provide towels.for you take to.the beach.
Stayed 1 night in Aug 2019
Response from reception on 24 Aug 2019
Dear Guest, thank you for giving us your full score. We are very happy that you enjoyed our services. Warmest regards.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Via Reggio
Very nice hotel with pleasant staff.
Stayed 1 night in Jul 2019
Response from reception on 24 Aug 2019
Dear Guest, thank you for giving us your full score. we are happy and proud that you enjoyed our staff. Warmest regards.

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from reception on 24 Aug 2019
Dear Guest, thank you for giving us your full score. Warmest regards.

10/10 Excellent

Dara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great seaside getaway
Great hotel, very clean, great breakfast and perfect location .
Stayed 2 nights in Jun 2019
Response from reception on 25 Jul 2019
Dear Guest, thank you for giving us your full score. Warmest regards.

8/10 Good

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location, friendly staff and well maintained property with everything you need. The breakfast was enjoyable and we ate one night in the restaurant. The menu and cooking style were a little dated, but once again the staff were helpful and the views from the terrace were perfect. We loved Vaireggio itself and enjoyed the beach and promenade. You couldn't find a better location for a hotel.
Stayed 3 nights in Jun 2019
Response from reception on 6 Jul 2019
Dear Guest, thank you so much for your excellent review. We are really glad to see your published positive experience and thank you for sharing it with other guests. Hope to welcoming you again in one of our many SINA Hotels. Kindest regards.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from reception on 6 Jul 2019
Dear Guest, thank you so much for your kind review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from reception on 23 Jun 2019
Dear Guest, thank you for giving us your full score. Warmest regards.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel in the heart of the beach promenade area of Viareggio. There are lots of restaurants and shops up and down the long promenade. The beach is steps away. The room was comfortable and the bed was good. The only complaint I have is the fact that when we checked in we were not told, when we asked about where to park our car, that 1 hour later the street sweeper would come by and we would be ticketed if we were parked there. We ended up with a parking ticket and as foreign travelers had to figure out what this Italian language ticket said and how to pay for it. This wasted time and created unnecessary stress during our vacation! The next day we found out we needed to go to the post office to pay it. We walked there and we struggled with a language barrier but finally paid it and it was taken care of. When we complained to the staff at the hotel they said they have it posted near the elevator. Sorry, that’s just not good enough. We had our bags and we waited for the elevator as we were talking, walked in and didn’t notice any sign. It was posted on an 8 1/2 x 11” paper in small print between the elevators. We went into the closest one. My point here is the staff needs to make this part of your orientation when you first arrive at the hotel. I am sure this happens to too many tourists arriving there and it definitely puts the hotel in a bad light.
Stayed 3 nights in Apr 2019
Response from reception on 11 May 2019
Dear Guest, thank you for having posted your opinion about our hotel. Guests’ reviews are very important and useful for improving our services and for helping other guests to choose the best hotel. Your review, concerning problems that you have found withaparking facilities and expressly reported in hotel, does not hold any useful comment that may be helpful for us our other guests. We are at your full disposal for further information and details about your stay with us. Kindest regards

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from reception on 3 Oct 2018
Gentile Ospite, grazie mille per la recensione a pieni voti. Cordiali saluti.

10/10 Excellent

Daniela

Lovely hotel with great staff. My father and I got upgraded which was a lovely surprise. Staff were really helpful and informative.
Stayed 7 nights in Sep 2018
Response from reception on 1 Oct 2018
Dear Guest, thank you very much for your positive review. We look forward to welcoming you again in one of our SINA Hotels in the future.

8/10 Good

Maggie, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location across the road from the beach
The hotel is in a great location for the beach, restaurants and the park behind. There is a bus stop about 2 mins from the hotel to access local places and cities further a field like, Pisa . The railway station is a good 20 -30 min walk and a 10-12 Euro ride away. The rooms were comfortable and clean with good toiletries and powerful shower, but a little tired. We stayed in a one bedroom annex room and had a small lounge with no views. The gym was basic, there is a nice indoor pool but you need to wear a cap and great sun room on the top of the hotel with stunning views. The breakfast buffet was excellent.
Stayed 4 nights in Sep 2018
Response from reception on 9 Sept 2018
Dear Guest, thank you so much for having shared your feedback with us. We are very glad to read that you appreciated our comfortable location in Viareggio. We hope to welcome you again in one of the many SINA destinations around Italy! Kindest regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old school hotel. Great location. Decor is s little dated, but very clean.
Stayed 5 nights in Sep 2018
Response from reception on 8 Sept 2018
Dear Guest, thank you for giving us your full score. Warmest regards.

10/10 Excellent

chris, Viareggio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
all round i was very happy with the hotel and services. very close to beach and shops and polite staff.
Stayed 2 nights in Sep 2018
Response from reception on 8 Sept 2018
Dear Guest, thank you for giving us your full score. Warmest regards.

8/10 Good

Derek, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel well situated
Although were not accomodated in the main hotel, but were in an annex, we were not inconvenienced.The only slight disadavantage was that our apartments were not serviced by a lift.Breakfasts were very good.The only slight problem initially at breakfasts were that coffee and tea were served from a machine, which was of poor quality, but this was soon overcome by asking the waiters for tea and coffee, who quite willingly brought pots of tea and coffee from the kitchen.
Stayed 7 nights in Aug 2018
Response from reception on 13 Aug 2018
Dear Guest, thank you for the positive feedback. Hope to welcome you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel
Nice clean hotel very close to the beach Excellent location
Stayed 2 nights in Jul 2018
Response from reception on 24 Jul 2018
Dear Guest, thank you for giving us your full score. Warmest regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location
Dining staff are first class as was breakfast every morning
Stayed 3 nights in Jun 2018
Response from reception on 4 Jul 2018
Dear Guest, thank you for giving us your full score. Warmest regards.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from reception on 6 Jul 2018
Gentile Ospite, la ringraziamo per il feedback positivo. Speriamo di accoglierla nuovamente nel nostro hotel.

10/10 Excellent

Matteo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a great experience
Overall this was a great experience, the service was great, the view was great, the beds were great. The reason I gave 4 stars to the condition is that two days before I left they started some renovations on the floor I was on so I had to walk through a construction zone to get to my room.
Stayed 3 nights in May 2018
Response from reception on 4 Jul 2018
Dear Guest, thank you for giving us your full score. Warmest regards.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spa with a view
Beautiful hotel on the sea. Room was great. Beach across the street. Wonderful spa.
Stayed 2 nights in Jan 2018

8/10 Good

Alan, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel in a good location
We stayed in a very nice deluxe room with a big balcony giving side views to the sea and also over the pinewoods and mountains. No real gripes although the water was rather Lukewarm. Staff very friendly and helpful , breakfast pretty good too, All in all a really nice stay,
Stayed 7 nights in Sep 2017

6/10 Okay

zachary, USA

Liked: Cleanliness, room comfort
Intersting
This is a nice property that has been recently remodeled. What is intersting is that it tries to be an upscale and distinguished property but, the combination of attempts to be classically high end mixed with the areas that were not remodeled give the entire property a sense of pretension. Once you get passed that, the place is great. Front desk staff obviously does not care for tourists so do not expect a warm welcome. The restaurant and general staff are wonderful.
Stayed 2 nights in Sep 2017