Balcony

Reviews of Albergo San Martino

3 out of 5
Albergo San Martino
Via Della Dogana 9, Lucca, LU

Reviews

9.2

Wonderful

Rating 10 - Excellent. 210 out of 332 reviews" "
Rating 8 - Good. 101 out of 332 reviews" "
Rating 6 - Okay. 16 out of 332 reviews" "
Rating 4 - Poor. 3 out of 332 reviews" "
Rating 2 - Terrible. 2 out of 332 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Melonie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tucked in side road, QUIET! Repairs on street immediately outside, not in control of hotel. Loved the hand-drawn map, but needed more clear landmarks such as street names in immediate area. Coffee during week was cold and bad-not expected in Italy, however, we were in dining room the last hour of breakfast. Very helpful staff. Easy access from train station.
Stayed 2 nights in Mar 2024

10/10 Excellent

Carlo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Ed or Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lucca is a gem.
Stayed here to start my hike on the Via Francigena. Very quiet and comfortable room in the Annex. Nice Italian breakfast. Helpful, friendly staff.
Stayed 1 night in Oct 2023

10/10 Excellent

maureen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful. Room was large and quiet! Great location!
Stayed 1 night in Oct 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Comfortable room. Friendly staff. Lucca is charming and surprising. I hope to visit again and would definitely stay here.
Stayed 1 night in Sep 2023

10/10 Excellent

Gary, Sunninghill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice locations within easy walking distance and close to the wall
Stayed 1 night in Sep 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Convenient location, short walk from train station. Very clean, comfortable room and friendly staff. Continental breakfast had plenty to choose from.
Stayed 2 nights in Sep 2023

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. Host Claudia was exceptional. Friendly and so helpful. Breakfast was just right. Highly recommend.
Stayed 2 nights in Aug 2023

10/10 Excellent

Regina, Sugar Land

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

anne

Disliked: Cleanliness, staff & service, property conditions & facilities
Everything was very bad.
Stayed 1 night in Jul 2023
Response from Fabrizio on 23 Jul 2023
Ciao AnneThanks for your review. We really appreciate if you can tell us what was wrong with you during your stay. These few words don't let us understand enough for doing something to be better next time. Please email us.

10/10 Excellent

Lynne

Stayed 3 nights in Jun 2023
Response from Fabrizio on 23 Jul 2023
Ciao Lynne, Thanks a lot for your good mark!We really hope to see you again and get better in what we are doing, anyway

8/10 Good

Yesica

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location, walkable to the train station and many restaurants and shops. Big bathroom and spacious room. A little to noisy and A/C didn't feel to much.
Stayed 3 nights in Jun 2023
Response from Fabrizio on 23 Jul 2023
Ciao Yesica, Thanks for your review. We are sorry for the air cnditioning, there was a little problem on the general system that we solved. We really hope you will be again our guest again to try itThanks a lot

10/10 Excellent

Katherine, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff!! Fabrizio is a delight!
Stayed 1 night in Jun 2023

10/10 Excellent

rex

Stayed 1 night in May 2023

10/10 Excellent

joan

Liked: Cleanliness
Stayed 2 nights in Apr 2023
Response from The staff on 17 May 2023
Ciao JoanThanks a lot for 5/5 review!We hope to see you again.

10/10 Excellent

Sonesinh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and the front desk was really helpful in answering my questions about Barcelona .
Stayed 1 night in Apr 2023
Response from The Staff on 7 May 2023
Ciao Sonesinh!Thanks a lot for the wonderful review.Come visit us again!

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Lucca
Lovely, quiet hotel about 10 minutes walk from the train station , and round the corner from Duomo San Martino. Had a very friendly welcome on check in. I stayed in the annex, which was lovely and quiet. Nice size room, spacious bathroom.
Stayed 1 night in Mar 2023
Response from The Staff on 7 May 2023
Thanks a lot for the wonderful review.Come visit us again when you pass by Lucca!

8/10 Good

Carlo, new york

10/10 Excellent

Joseph

Stayed 2 nights in Oct 2022

8/10 Good

ROBERT, Glenview

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Poor Wi-Fi in annex
Stayed 2 nights in Oct 2022

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice property easy to find and close to everything. Staff friendly and helpful. Nice breakfast also. Very walkable area with lots of restaurants. I would stay here again if in the area.
Stayed 1 night in Sep 2022

10/10 Excellent

David

Stayed 1 night in Aug 2022

8/10 Good

Ravindra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, very friendly staff
Very much in the old part of Lucca, near the important sites, however quiet as it is in a narrow alley. The room was small but comfortable, though may not suit those who are claustrophobic. The staff are very nice. You might hear Claudia doing a Whitney Houston impersonation. We were cordially invited to a coffee when we were leaving.
Stayed 1 night in Jul 2022

10/10 Excellent

feras

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to. Very clean. Great staff. Spacious.
Stayed 1 night in Jul 2022

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay in Lucca
Very warm welcome at this lovely little hotel tucked away in a quiet area. Rooms a good size, very clean, nice white towels and toiletries provided. Good choice of meats, cheeses, boiled eggs, cereals, yoghurts and pastries at breakfast, all topped up regularly. Everything felt very safe, covid measures in place, masks etc. Would definitely return to this hotel
Stayed 4 nights in Dec 2021
Response from Sandro on 27 Dec 2021
Ciao Carol :) Thank you very much for your kind words! This is very important to us. We hope to see you again! Best wishes, Sandro

10/10 Excellent

Matthew Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this beautiful hotel in Lucca. It is within easy walking distance of everything: the train station, shops, restaurants, churches, yet still in a quiet street. The staff were always friendly and cared for us very well. Every encounter with them surpassed our expectations. Our room was very large and comfortable, and breakfast was very good. We would definitely return and stay here again.
Stayed 1 night in Oct 2021

10/10 Excellent

Dwight

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
It is a nice quiet area close to the train station but still inside the walled area of town. It is a little hard to find but that is typical in the old towns of Italy. We stayed in the annex building and it was great. Plenty of room and clean.
Stayed 3 nights in Oct 2021
Response from Claudia on 12 Oct 2021
Thank you very much for your review. You will always be welcomed here. A presto!

10/10 Excellent

Fredrick, San Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful hotel, in the center of ancient Lucca, close to bars and restaurants and shopping and sightseeing, but very quiet.
Stayed 3 nights in Sep 2021
Response from Claudia on 2 Oct 2021
Thank you very much for your rate. See you next time in Lucca!

8/10 Good

VIRGINIA, Belle Harbor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was within a 10 minute walk from the train station. The decor was charming. The staff spoke English and was very accommodating. There is no elevator.
Stayed 2 nights in Sep 2021
Response from Sandro on 30 Sept 2021
Thank you very much Virginia! We're sorry for the elevator, in these old buildings is hard to find one... We help with the luggage at least :)

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location which was within easy walking distance of all amenities yet tucked away in a charming authentic area.
Stayed 4 nights in Sep 2021
Response from Sandro on 30 Sept 2021
Thank you very much Julie!!! I hope to see you again!

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hidden gem
Beautifully tasteful, small and chic. Clean and comfortable with welcoming and helpful staff. Lovely bathroom. Great location. Perfect in every way
Stayed 1 night in Aug 2020

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've come to Italy several times now and this hotel and its staff is the best I've encountered. My second stay here and there will be a third. The place to stay in Lucca.
Stayed 2 nights in Mar 2020
Response from Sandro on 14 Mar 2020
Ciao! thank you very much! We are very happy when we can read those kind of things. We really look forward to have you here again :) Ciao ciao, Sandro

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Albergo San Martino always goes out of their way to make your stay wonderful.They put out a wonderful breakfast, and it is convenient to have an aperitif after a day of wandering Lucca. I love to location of this property, too. We were upgraded to a suite, and the main bedroom was large, and the smaller adjoining room comfortable enough for two weary travelers who appreciated the extra privacy. The bathroom was large and well appointed.
Stayed 1 night in Feb 2020
Response from Sandro on 14 Mar 2020
Ciao, We are happy that you enjoyed your stay here and the upgrade! We do all when can to let the guest feel better here :) Ciao ciao, Sandro

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were so friendly and also helpful in recommending restaurants within the city. The hotel was charming and romantic, especially when the owner revealed its secret.
Stayed 3 nights in Jan 2020
Response from Claudia on 1 Feb 2020
Thank you so much for this great review! Come back any time you want to discover some more secrets of the town! Arrivederci

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Sandro on 4 Nov 2019
Thank you very much! See you next time, Sandro

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love Lucca
Great location near train station and very helpful English speaking young staff. Great breakfast with local items.
Stayed 1 night in Oct 2019
Response from Sandro on 4 Nov 2019
Thank you very much! See you next time, Sandro

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in Lucca
Enjoyed the hotel very much. Coffee and orange juice could have been better. Would stay there again.
Stayed 3 nights in Oct 2019
Response from Sandro on 14 Oct 2019
Thank you! We will try to improve those drinks!

10/10 Excellent

Rowley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small, local and authentic
A delightful small hotel in the town of Luca well located but not in the middle of things add to our experience of Spain
Stayed 1 night in Sep 2019
Response from Sandro on 14 Oct 2019
I don't get why you are talking about Spain but thank you for the compliments!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming and the staff was so welcoming and accommodating!
Stayed 5 nights in Aug 2019
Response from Sandro on 21 Nov 2019
Thank you very much!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quaint. Staff very helpful and rooms were great. 3rd bed is actually a bed and not a pull out couch. Comfortable
Stayed 2 nights in Aug 2019
Response from Sandro on 16 Sept 2019
Thank you very much!

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and welcoming staff, room and hotel as well as outside seating area are kept clean and well maintained. Fabrizio was extremely accommodating in helping my wife and I store our bicycles away safely while not in use as well as making an early morning coffee before they were ready for breakfast before I set out for a morning ride. Highly recommended, would stay again.
Stayed 2 nights in Jul 2019
Response from Sandro on 11 Jul 2019
Thank you very much! We are glad to read this!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great location. Was there during heatwave and could have done with colder air con during night.
Stayed 1 night in Jun 2019
Response from Sandro on 4 Jul 2019
Hello, thank you very much. We're sorry for the air cond, we leave it on all the day then we turn it off during the night to save energy.

10/10 Excellent

Danniella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming character hotel annex.
We stayed in room 34 in the annexe. Beautiful room, comfortable bed, small TV with no English channel. Great shower, fridge in the room and lovely small balcony. In room aircon and safe in the wardrobe. Great breakfast, with honey dripping from a honeycomb! Amazing. Beware check out is 10.30am! Great area, very quiet, down a side street which looks dodgy then suddenly an attractive looking, small fresco dining area. A charming hotel, which we will visit again when in Lucca.
Stayed 1 night in Jun 2019
Response from Sandro on 17 Jun 2019
Ciao! thank you very much, we hope you will come back soon! Sandro

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely to be present at the celebration for the musician Boccherini who had lived there. The staff were all very kind.
Stayed 1 night in May 2019
Response from Sandro on 17 Jun 2019
Thank you! Sandro

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2019
Response from Sandro on 19 May 2019
Thank you very much! We hope to have you here again!

10/10 Excellent

Rosalie Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very pleasant and homey
Stayed 3 nights in Apr 2019
Response from Sandro on 30 Apr 2019
Thank you very much!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the ideal hotel for a few days in beautiful Lucca. It was 10 mins' walk from the train station and reception was open until 10.30pm meaning there was no anxiety following a delayed flight from Stansted. We were warmly, efficiently welcomed. Breakfast was a fantastic self-service buffet-style feast, with so much choice - great freshly baked pastries and coffee in particular. The central location meant we walked out of the hotel into the enchanting streets of the old town, and could pop back in the afternoon if we needed a tea in the little lounge area by reception (served for us with lemon tart and biscotti!). The room was a perfectly good size, recently refurbished, with a sparkling clean bathroom and excellent shower. In all, a friendly, safe and delightful base for a gentle Spring break.
Stayed 4 nights in Apr 2019
Response from Sandro on 30 Apr 2019
Hi, we are really happy to read this! We hope to have you here again and thank you very much! From all the staff