Ratings based on 146 verified reviews

4.5 out of 5
88% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

Posted 13 Oct 2019
Comment from Hotel Management
15 Oct 2019 by palazzo busdraghi, Hotel Management
thank yuo for the very good rating! Hopefully we will welcome you again! Marta & colleagues
5 out of 5
by a verified traveller

Posted 8 Oct 2019
Staff were lovely and welcoming. Room very comfortable and clean. Central location ideal for short city break in Lucca. Highly recommended.
Comment from Hotel Management
12 Oct 2019 by Ingrid, Marta & colleagues, Hotel Management
Thank you so much for your wonderful review! We are very happy that you fully liked your stay here in the Palazzo, Ingrid, Marta & colleagues
5 out of 5
by a verified traveller

Posted 29 Sep 2019
Staff is very Friendly and rooms are beautiful and clean
Comment from Hotel Management
12 Oct 2019 by Ingrid, Marta & colleagues, Hotel Management
Thank you so much for your high vote and the kind words! Ingrid, Marta & colleagues
5 out of 5
by a verified traveller

Posted 13 Sep 2019
Comment from Hotel Management
28 Sep 2019 by Ingrid, Marta & colleagues, Hotel Management
Thank you so much for your high vote! It makes us feel happy that you enjoyed your stay! Ingrid, Marta & colleagues
5 out of 5
by a verified traveller

Posted 8 Sep 2019
Comment from Hotel Management
28 Sep 2019 by Ingrid, Marta & colleagues, Hotel Management
Thank you so much for your high vote! We are very happy that you had a pleasant stay! Ingrid, Marta & colleagues
3 out of 5
by a verified traveller

Posted 6 Aug 2019
Comment from Hotel Management
28 Sep 2019 by Ingrid, Marta & colleagues, Hotel Management
Thank you for your time for the review! We hope that your stay was quite pleasant! Ingrid, Marta & colleagues
5 out of 5
by a verified traveller

Posted 21 Jul 2019
This is great place in Lucca , very well located and Martha maintained high level service, our vacation was just perfect, Thank you.
Comment from Hotel Management
23 Jul 2019 by palazzo busdraghi, Hotel Management
Thank you so much for the lovely review ! Marta & colleagues
4 out of 5
by a verified traveller

Posted 1 Jul 2019
Comment from Hotel Management
2 Jul 2019 by palazzobusdraghi, Hotel Management
thank you for the good rating!! marta & colleagues
5 out of 5
by a verified traveller from Brighton

Posted 1 Jul 2019
Marta, Ingrid and Victoria made us all feel so welcome, I would stay there again, thank you for making it special.
Comment from Hotel Management
2 Jul 2019 by palazzo busdraghi, Hotel Management
Mervellous!! thank you so much marta & colleagues
4 out of 5
by a verified traveller

Posted 22 Jun 2019
Blended in well with the old medieval town. Good location for shopping and restaurants. Building currently being refurbished. Courtyard in desperate need of tables and chairs and rusty old bicycles removed.
Comment from Hotel Management
24 Jun 2019 by Ingrid, Marta & colleagues, Hotel Management
Thank you for your review and the valid suggestions! We will try but it's difficult because bikes and courtyard are also property of the private families living in the Palazzo.