Interior detail

Reviews of Days Inn by Wyndham Lubbock South

2 out of 5
Days Inn by Wyndham Lubbock South
6025 Avenue A Slayton Hwy Ave, Lubbock, TX

Reviews

6.2
Rating 10 - Excellent. 217 out of 1006 reviews" "
Rating 8 - Good. 245 out of 1006 reviews" "
Rating 6 - Okay. 153 out of 1006 reviews" "
Rating 4 - Poor. 170 out of 1006 reviews" "
Rating 2 - Terrible. 221 out of 1006 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Miriam, Houston

Travelled with family, Business traveller
Liked: Staff & service
The place is outdated but the staff was really nice and helpful.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 25 Mar 2024
Hi Miriam,Thank you for your feedback. We're glad to hear that you found our staff to be nice and helpful. We apologize if the decor seems outdated, and we appreciate your understanding. Your comments are valuable to us, and we'll consider them as we strive to improve our facilities.We hope to have the opportunity to welcome you back in the future!

10/10 Excellent

Pablo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was great..
Stayed 1 night in Mar 2024
Response from Sophia CSR on 17 Mar 2024
Hi Pablo,We're glad to hear that you had a great experience! If there's anything specific that stood out to you or any suggestions you have for us to make your next stay even better, please let us know. We appreciate your feedback and look forward to welcoming you back again soon!

2/10 Terrible

Beth

Stayed 6 nights in Feb 2024
Response from Sophia CSR on 27 Mar 2024
Hi Beth,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

2/10 Terrible

Brenda, Amarillo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
HORRIBLE HAD TO CANCEL. Bloody towels in the public bathroom.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 3 Mar 2024
Hi Brenda,We apologize for the unacceptable experience you encountered during your visit. Hygiene and cleanliness are paramount to us, and we are deeply troubled to hear about the state of the public bathroom towels. Immediate action has been taken to investigate and rectify this matter to ensure it does not happen again. We value your feedback and hope you will consider giving us another chance to provide you with the high standard of service you deserve.

8/10 Good

Mariano

Stayed 1 night in Mar 2024
Response from Sophia CSR on 25 Mar 2024
Hi Mariano,Appreciate your positive 4-star review! We're pleased to know you had a good experience with us. If there's anything specific you'd like us to improve upon or if you have any suggestions, please feel free to share. Your feedback helps us enhance our services further. Thank you for choosing us!

6/10 Okay

destiny

Stayed 3 nights in Feb 2024
Response from Sophia CSR on 25 Mar 2024
Hi Destiny,We are glad you had a nice stay with us, and we appreciate your rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

4/10 Poor

Oscar

Travelled with family
Cable tv in my room did not work. I was moved to a second and a third and finally a fourth room before I got a room with working cable tv. Later that night the toilet clogged up and I had to ask for a plugger and unclogged the toilet myself. I will never stay there again. In a few months I will be booking at a different hotel. There was a big gap under the front door letting the very cold outside air in.
Stayed 3 nights in Feb 2024
Response from Sophia CSR on 27 Feb 2024
Hi Oscar,We apologize for the multiple issues you encountered during your stay, including the cable TV, toilet clogging, and cold air draft. Your experience falls short of our standards, and we deeply regret the inconvenience caused. Rest assured, we are addressing these issues with our team to prevent similar occurrences in the future. Hope to have the opportunity to regain your trust in the future. Thank you for bringing these concerns to our attention, and we wish you better experiences in your future travels.

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No time
Stayed 1 night in Feb 2024
Response from Sophia CSR on 23 Feb 2024
Hi Jerry,Thank you so much for giving us the privilege of hosting your stay. We would love to know more about your ongoing experience. So, our team can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Hope to earn your business on future travels.

2/10 Terrible

Kathleen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no heat in the room, the carpets were dirty, no extra toilet paper in bathroom. Shower curtains had holes in them so couldn't take a shower. The Shampoo and body wash was so little wasn't able to use them. Pool was closed and the area the pool was in was super cold anyway. No coffee in the rooms.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 21 Feb 2024
Hi Kathleen,I am sorry that we fell short of meeting your expectations and providing you with exceptional service. It is our goal to provide each of our guests with a positive experience. We apologize for the inconvenience faced you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 Terrible

Christina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sophia CSR on 21 Feb 2024
Hi Christina,Thank you for your stay. I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.

2/10 Terrible

Alissa

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst motel experience of my LIFE!!! ROOMS AND PROPERTY WERE FILTHY, KEY DID NOT WORK AND WOULD NOT CHANGE ROOMS , STAFF WERE INCREDIBLY RUDE AND NOT HELPFUL AT ALL!!! WOULD NEVER STAY THERE OR RECOMMEND TO ANYONE!!
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 21 Feb 2024
Hi Alissa,your feedback is concerning, and we're addressing these issues urgently to ensure a higher standard of cleanliness and service. We apologize for the inconvenience with the key and the staff's behavior. Rest assured, we're taking steps to rectify these shortcomings. We value your feedback and hope for the opportunity to make it right in the future.

4/10 Poor

Victoria

Travelled with partner
Disliked: Cleanliness, amenities
This place is not in a great neighborhood for starters! The pictures online look way better than what the place actually does. They also did not have the king suite we had booked so they placed us in a queen size room and the toilet seat was broken looked like they just placed clear tape on it to hold it together. We requested to be moved to another room and then the next room they placed us in the toilet did not flush! We requested a refund and said they couldn't refund us but would move us into another room. We changed rooms 3 times in this place! We also weren't the only people who had complaints about their rooms. I definitely do not recommend this place and will NEVER book with them again!!
Response from Sophia CSR on 21 Feb 2024
Hi Victoria,We apologize for the inconvenience and disappointment you experienced during your stay. Your feedback is important to us, and we're addressing these issues to ensure a better experience for our guests. We understand your frustration and regret that we couldn't meet your expectations. Rest assured, we're taking steps to improve our service and facilities. We hope to have the opportunity to regain your trust in the future.

6/10 Okay

Jerry

Liked: Cleanliness
Disliked: Property conditions & facilities
The pool was closed (indoor pool) Hot tub not available. No clear parking spaces automatic entry doors nt working. The room was nice, comfortable and spacious. Wi Fi worked good.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 21 Feb 2024
Hi Jerry,We're glad you enjoyed the room and Wi-Fi. Apologies for the pool and hot tub closures, parking, and entry door issues. Your feedback is valuable, and we'll work to improve. Thank you for choosing us, and we hope to welcome you back soon for a better experience.

10/10 Excellent

timothy

Liked: Staff & service, property conditions & facilities
Houf
Stayed 1 night in Feb 2024
Response from Sophia CSR on 21 Feb 2024
Hi Timothy,Thank you so much for giving us the privilege of hosting your stay. We would love to know more about your ongoing experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business on future travels.

8/10 Good

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sophia CSR on 12 Mar 2024
Hi Debra,Appreciate your positive 4-star review! We're pleased to know you had a good experience with us. If there's anything specific you'd like us to improve upon or if you have any suggestions, please feel free to share. Your feedback helps us enhance our services further. Thank you for choosing us!

6/10 Okay

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

2/10 Terrible

Sammy

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Was in room restroom out of order and water in half of room was not going to be moved was told room be fixed hours later nothing Got moved to other room vrry dirty i have pictures and microwave literaly broken i had my own blanket n pillow slept on chair was tired from trip left tired bad smell in room . Will not dtay or recomend this place
Stayed 1 night in Dec 2023

4/10 Poor

Yarenee

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside and exits dirty. toilet didn’t work the first night. Had to ask for toilet paper as none was provided.
Stayed 2 nights in Dec 2023

4/10 Poor

Luis

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ugly hotel. Pictures are not accurate. My room smelled weird.
Stayed 2 nights in Dec 2023

6/10 Okay

Leonard, San Antonio

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
It was filthy. The property and inside the room. The sheets were stained with what looked like blood. The smoke detector had been ripped out of the ceiling, and the carpet was filthy. And the curtains had burns in them.
Stayed 1 night in Dec 2023

2/10 Terrible

Melissa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not even worth $40-$50 a night…much less $90!
I am the first to brag whenever possible on service. I used to teach school n am now disabled. Found a penny, crumbs, n cheese in bed, beans in sink, tv couldn’t change channel n weed smell, spiderwebs. Breakfast juice was literally rancid n we now have nausea n vomiting.
Stayed 1 night in Dec 2023

2/10 Terrible

Marc

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Brody

Travelled with group
Liked: Staff & service
Stayed 1 night in Oct 2023

2/10 Terrible

Cal

Travelled with family
Disliked: Staff & service, property conditions & facilities
No refrigerator no coffee maker no cups no ash trays would not take my debit card because it doesn't have a name on it my bank doesn't put names on card for security reasons tv wouldn't work until I worked on it called front desk was told wouldn't have any one to fix it until morning it was terrible
Stayed 1 night in Dec 2023

2/10 Terrible

Gerardo

Stayed 2 nights in Dec 2023

4/10 Poor

Cassidy

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was disgusting, there was trash, dirty socks, qtips, cigarettes and ashes , and liquor bottles behind both night stands, there was no microwave, coffee maker, or hair dryer like it said on the description and the neighbors we extremely loud (x rated noises) at 3 pm. But the staff at the front desk however was extremely nice and helpful and definitely made the stay somewhat more pleasant. Or at least tolerable.
Stayed 1 night in Dec 2023

2/10 Terrible

Jennifer

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Me and my wife left after 20 min of seeing the room the pictures do not do the stay justice. There was stains on the couch, a hole in the bathroom wall from the door. Mirrors n pictures obviously missing from what the pictures promise. No complimentary soaps at all barely any towels and room stunk like cigarettes, TV volume barely went up to 10. Never again
Stayed 1 night in Nov 2023

4/10 Poor

Daniel

Travelled with family
Liked: Cleanliness
No coffee in room, no cups, no ice machines, pool was closed, no mini fridge, no room service, no elevator and front sliding doors needed to be open physically.
Stayed 2 nights in Nov 2023

8/10 Good

Jay

Liked: Cleanliness, staff & service, room comfort
Acceptable despite midnight pool repairs
Traveling through - just needed a place to sleep before hitting the road again. Property was tired but not unacceptable. The indoor pool (which was in the central hall visible to every room) was being repaired and updated - - - not sure why they chose to do the work from midnight to 8:00 am. Although noisy, not enough to disturb my sleep. Breakfast was marginal, better option to find a McD somewhere.
Stayed 1 night in Nov 2023

10/10 Excellent

Quentin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Nov 2023

8/10 Good

Enrique

Travelled with family
Liked: Staff & service
Nice setup good upkept rooms BUT looked like pool and spa where under construction so noisy in the morning and very dusty
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
11/3/23-11/4/23 Lubbock review
The facility was represented well according to the pictures on line. The pool was full of cement coating that was being removed. The upstairs door was shattered but still within the frame but in such a way you should be cautious due to looking like it could fall out of the frame at any time. One of my biggest complaints was I requested a 1st floor room and was told by the employee that the 1st floor rooms were not cleaned and non were available for me dispite my request. I asked or two additional towels for myself and the other female in my room and the worked told me that there was two hand towels and two body towels in the room already. I replied that we are ladies and need towels for our hair and that the hand towels would not work. He mumbled something as he walked off and got the towels and offered no other words when he brought them back not even a reply when I stated-thank you. The area outside of the rooms on the 1st floor was littered with cigarettes, a condom, and some other litter. The 2nd floor outside area where my room was located was not as dirty.
Stayed 2 nights in Nov 2023

2/10 Terrible

Roman

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gross
Horrible..False advertisement.. no pool..dirty..stinks. awful!
Stayed 3 nights in Nov 2023

2/10 Terrible

Priscilla

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately this location has just gotten worse. We have stayed at this location about a year ago and we didn't have any problems, but they clearly have not made any changes to the facility at all. We had to be moved from the first room because it smelled like Marijuana, so they just moved us...the room then moved us is was dirty there was Cheetos and Pop tarts under the cushion on the chair. The TV didn't work when I went to tell the employee he said he knew nothing about TVs and he was sorry, then at 4 am I had to pee and the toilet continued to fill and overflowed all the restroom floor, so when we went downstairs he just decided to move us again, now there are no king bed rooms and he put us in a double queen room, with no refrigerator so now all the food we purchased was gonna go bad. Told the employee and said not all room have those amenities. Overall it was quite disappointing and overwhelming, needless to say we will not be staying there again.
Stayed 2 nights in Nov 2023

8/10 Good

Michelle

Stayed 2 nights in Sep 2023

4/10 Poor

Roy

Business traveller
Toilet stayed running, breakfast was always missing something, swimming pool was close with cleaning hose thrown in it and never touched, hade go ask for towels for shower and letting building get run down
Stayed 3 nights in Oct 2023

2/10 Terrible

Jaime

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
FIND ANOTHER PLACE!
This was the worst hotel I’ve stayed in, ever. Incredibly dirty. Stains in the carpet, ripped carpet, no smoke detectors, locks on doors were broken, AC barely functional, no towels, no trash can, broken glass doors in several locations, poor service… this was truly the worst overnight experience.
Stayed 1 night in Oct 2023

2/10 Terrible

Lindsey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible place
Stayed 3 nights in Oct 2023

4/10 Poor

Kaycee

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
At check in there were several people in line to complain of leaks, non working equipment, etc. People also claimed they were charged twice. The man working kept answering the phone making the line of people wait. Room was not clean, smelled, and had ONE towel for a room that sleeps four.
Stayed 1 night in Oct 2023

4/10 Poor

Todd

Disliked: Cleanliness, staff & service, property conditions & facilities
The tv wasn't working we had to wait like 30 minutes to get it to work.. my son is autistic so was not a good experience
Stayed 1 night in Oct 2023

4/10 Poor

George

Disliked: Amenities, property conditions & facilities
Property not well maintained.

4/10 Poor

Jennifer

Travelled with family
Disliked: Staff & service
The guest services were not good. There were no towels. In person and via phone front desk was not helpful or courteous
Stayed 1 night in Sep 2023

2/10 Terrible

Matt

Stayed 2 nights in Sep 2023

2/10 Terrible

Sakkisian

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Andrew

Stayed 1 night in Sep 2023

8/10 Good

Dominic

Liked: Staff & service
Could hav been better there wuz no towels in the room when I asked they gave me 2 towels but no wash cloths
Stayed 2 nights in Sep 2023

2/10 Terrible

MELANIE

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not clean well at all we were given one towel no hand towel or wash cloth one soap half used shampoo. When we checked in we got the key to our room which did not work the staff member gave us a different key and helped open the door the room was being used by another guest. Then we try a second room and the door was locked from the inside the room was being used. Then we get a third that room was empty. We went out for the day came back and could not get in our room had to go back and get a new key. The front desk was rude when I told them I could not get in my room. Overall the worse place ever to stay at!!! We would have gone to a different hotel but everything was booked.

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve machine broken. No cups or wash cloths. Frayed carpet. swimming pool closed. No clock or radio. Clerk wouldn’t change me to a quitter room. Generally a bad experience.
Stayed 1 night in Sep 2023

6/10 Okay

Genevieve

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

2/10 Terrible

Luther Don

Stayed 1 night in Sep 2023