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Reviews of Muangthong Boutique Hotel

3.5 out of 5
Muangthong Boutique Hotel
Oupalathkhamboua Rd., Ban Thatluang, Luang Prabang

Reviews

8.0

Very good

Rating 10 - Excellent. 8 out of 22 reviews" "
Rating 8 - Good. 9 out of 22 reviews" "
Rating 6 - Okay. 3 out of 22 reviews" "
Rating 4 - Poor. 1 out of 22 reviews" "
Rating 2 - Terrible. 1 out of 22 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

10/10

Amenities

8.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family occupied 3 rooms during our stay here and it was such a relaxing and great experience. The rooms were spacious, clean and had a great resort-like vibe throughout. The pool was an incredible touch - our family used it multiple times a day when we weren’t on tours/activities. Staff were extremely hospitable, friendly and polite. Nothing negative to say about this hotel - met and exceeded expectations. Location was great - we walked every night into the city to the night markets (approx 10min walk). As with most countries in Asia - make sure you pack insect repellent. Otherwise you’ll spend half your time scratching those bites across your body! Will definitely return should we find ourselves in this city again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel very clean .. lovely staff .. .. great pool great breakfast
Stayed 4 nights in Feb 2019
Response from Mr. Oun on 12 Feb 2019
Dear Sir/Madam, Thank you very much for sharing your experience about our service on Expedia. hope to see you again next time. Best regards. Oun

4/10 Poor

Verified traveller

Liked: Staff & service
At check-in, I was told the hotel was overbooked, and they said they had booked me into another hotel. I didn’t like the hotel offered, and insisted on getting a room as I had booked a long time back. They then gave me a room that did not meet the specs of that booked. On our strong protest, they finally got us a room we booked. While the service staff was helpful and efficient, this check in experience spoilt our stay.
Stayed 3 nights in Jan 2019
Response from Mr. Oun on 23 Jan 2019
Warmest greeting from Muangthong Boutique Hotel, First of all, I would like to apologized for our mistake and made you unhappy when your checking in and thank you for sharing your experience about our service in Expedia. I cannot apologize enough for the dissatisfaction you have encountered for your first check in at Muangthong Boutique hotel. We have well noted all your comments and it help us to constantly improve our service and We hope you would have the opportunity to return to Luang Prabang and give us the chance to welcome you and host you a stay in better condition, we are sure that we will do better services to your entire satisfaction. We will be pleased to serve you again for a next stay in Luang Prabang. I wish you a pleasant day, Sincerely yours, Mr. Oun Front Office Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpected gem
Amazing hotel in a great location. Pictures do not do the room justice, much more spacious in real life. The staff are also very attentive
Stayed 2 nights in Nov 2018
Response from Mr. Oun on 5 Dec 2018
Dear James, on be half of management team of Muangthong boutique hotel I would like to say thank you very much for your staying with us and sharing experience about service on Expedia. and hope to see you again next time. Best regards. Oun Front Office manager

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was in a great location on a quiet street. The walk to the night market took around ten minutes. It was perfect. The breakfast was a little boring but well cooked and enjoyable. I'd highly recommend this hotel.

8/10 Good

David, Arklow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average
Location: the hotel is 10min walk from old city, which is where all the restaurants, bars and tourist offices are located. The road that run parallel to the old city road also has a good choice of rests etc. Service: staff are average, check in took 17mins due to one very slow receptionist, wasnt inexperience more just she couldnt be bothered to go at a normal pace. The staff lacked any authority for example some chinese kids were asked to leave the pool as its closing time. They were still there 20mins later. They literally only left cause the pool boy started dumping in the cleaning chemicals. Room: very comfortable and spacious. The pool view was nice with a beautiful balcony. Chairs not the most comfortable but at least they were there. Bed very comfy and soft. Breakfast: not a great selection in fact pretty poor, had to wait 10mins for more fruit to be put out and its only a choice of three types. Hotel is okay for a few days but there are better closer to town i feel.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Disappointing service.
Disappointed with no airport pick up as requested (evening arrival). No apology......welcome - drink or smile. Shown to our hot box 37° room. Big gap in door for mozzies to get in. Hotel staff put a piece of the curtain in gap and said would fix next day. Air conditioner did not work efficiently finally cooling the room to 25°at 5am. No top sheet or quilt cover to use as a light cover only existing quilt which had no cover at all. Ended up sleeping on top of mattress with bottom sheet as cover. Not a good start Next day we were offered another room with air con that worked.I was grateful for that. Staff need to be more attentive to the paying customer. A smile goes a long way even if there are language barriers. Breakfast was reasonable. No other meals available at this restaurant so be prepared to walk or take a tuk tuk into town. Wifi was poor. Pool was nice (reason for booking) even after reading negative comments. Sadly my experiece indicates to me that previous negative comments had been largely been ignored.

8/10 Good

robert, Florida USA

Liked: Cleanliness, room comfort
Lao airline connection
Very nice hotel but needs maintenance care. Pool was cloudy-green. Good quiet location. Can book flights and check in right at hotel. Breakfast was very good.

8/10 Good

robert, Florida USA

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel is located in quite area near CITY centre.
Very nice hotel with large rooms and pool. But pool water is not clear. Staying 6 nights. Booked flight back they have a Lao Airlines office. Some staff friendly some not at all. Overall a very nice place to stay.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Right on average
The hotel did the job but was nothing outstanding.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small hotel with nice pool near historic centre.
Nice sized room with wooden floor.Firm bed,typical of Laos.Bathroom with large bath.Walking distance to the historic centre. Airport transfers. When leaving,can checkin at the hotel,get boarding passes and luggage tagged so dont have to be at the airport as early.Also luggage is dealt with for you when arrive at the airport-you go straight to security. Nice pool-good to cool off on. Tea/coffee making facility in room. Breakfast ok buffet-if hotel is quiet,then have a la carte instead which is better because freshly cooked. Helpful staff.

10/10 Excellent

Russ, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Thai style hotel in good location
Had a nice trip and saw all the sights but as most tourists do, we got taken advantage off from the taxi, tour companies and shopping markets on pricing !!

8/10 Good

Ellie, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a cozy lane
The hotel is 10min walk to the night market. The town is quite small so location isn't a big problem. It lies in a cozy lane. I like all the solid wood made furniture there. The atmosphere in the hotel makes people relax. Highly recommed if you don't mind if it's not too close to Mekong

8/10 Good

KUMSIK

No parking
Stayed 5 nights in Apr 2024

10/10 Excellent

Ulrica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trevligt hotell som rekommenderas!
Mycket trevligt hotell. Hjälpsam personal som hjälper till att boka utflykter och taxi. Går även att beställa från baren upp till hotellrummet. Vi satt flera kvällar på balkongen med drinkar och tilltugg. Hur mysigt som helst! Trevligt bemötande vid ankomst. Ett glas passionsfruktsjuice och en kort genomgång av hotellet och omgivningen. Poolen och solstolarna underhölls bra så det kändes rent och fräscht. Vi tog ett dopp de flesta dagarna. Området är lugnt och känns tryggt men ändå inte så långt in till centrum och matmarknaden (tog under 10 minuter att gå). Det fanns cyklar att låna på hotellet men de nyttjade inte vi. I närområdet fanns flera restauranger. Både lite finare (exv. Mando de Laos som har nästan svenska priser men jättegod mat!) men även enklare billigare (exv Luha där man kan få en måltid inkl stor öl för 25 svenska kronor! God mat i enklare omgivning men ändå charmigt). Vi köpte frukost på hotellet. Det var en varm buffé (kom man sent så hade den ibland hunnit kallna), juicer, bröd, flingor och mjölk, frukt, kaffe/te samt en omelettkock! Precis en sån frukost som vi gillar och som man står sig bra på. Hotellet var ganska dyrt (nästan svenska hotellpriser) men eftersom vi gärna ville ha pool så verkar det vara den prisbild som gäller.
Stayed 7 nights in Jan 2020

10/10 Excellent

YUKOH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

10/10 Excellent

Seo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
거리가 멀지만 아름다운 곳.
메인 로드에서 거리가 있지만 너무나 아름다운 호텔과 친절한 스텝들 덕분에 편안한 시간 보냈습니다. 수영장도 관리가 잘 되어 있었고 무료 자전거 렌탈도 유용했습니다. 감사합니다.
Stayed 2 nights in May 2018
Response from Mr. Oun on 3 Jul 2018
Dear Sir/Madam, Thank you very much for staying with us and sharing your experience bout our service and hope to see you again next time. Best regards. Oun Front Office Manager

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 3 nights in Jan 2018

8/10 Good

BONGYEOUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Stig Petter, Bergen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and quiet
Clean and nice rooms. Poolwater wasnt the best quality. Breakfast could be better, but sufficient. Quiet area.

8/10 Good

kazu, 岐阜県岐阜市

Liked: Cleanliness, staff & service, room comfort
市街地から少し離れたホテル。
静かなところに有り、フロントスッタフは若く明るくフレンドリーです。 付近にはお店はないですがナイトマーケットへ歩いて10分かかりません。 今回宿泊した部屋はシャワーのお湯？？が少ししか出ずバスタブに貯まるまで一時間以上かかりそうでし、シャワーも水状態。 プールは毎朝掃除していて、水も循環してましたがちょっと消毒液ががきついかなと。 朝の僧侶の托鉢も他を見に行くのもいいけどホテルの前も通ります。

2/10 Terrible

Tomikawa, Seoul R.O.KOREA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
따뜻한물이잘안나왔어요....이것저것문제도많았어고...
생각을보다호텔객실관리가잘안됬어요...오랫된것같아요...전기도나가서객실이밖었는데...따뜻한물도잘나오고...주변에있는호텔도그런건지....???