Ratings based on 176 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
88% of guests recommend
4.1 Room cleanliness
3.7 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from trinidad

nice hotel

Posted 12-Aug-2015
nice hotel very clean, relaxing and relatively close to the beach.unfortunately we couldn't go because of the recent abundance of seaweed
1 out of 5
by A verified traveller

Only thing four-star was price.

Posted 08-Aug-2015
Disappointing from start to finish. On arrival room had empty alcohol bottles laying around, facilities had major maintenance issues, service varied but generally very poor. Compared to hotel experience in Trinidad - like very dark night and day.
3 out of 5
Recommended
for Everyone
by A verified traveller from New York, NJ

Okay Hotel overall....

Posted 01-Aug-2015
Pros: Location, Well Kept
Cons: Staff Urgency, Room Service, Friendly staff
Check in was easy staff was very welcoming, complimentary drink, bell boy was courteous. The room was clean the bed could have been a little more comfortable and the hotel grounds were well kept. The pool is nice the beach however was taken over by Sargasso seaweed, which always had a smell emanating from it due to decomposition. Room service tremendous fail since calls go unanswered, front desk staff are remarkably slow on guest requests. None of the ice machines worked where our room was located. The bar staff at the Lil Nylon pool were extremely slow and often forgot our orders since they were consumed by chit chat from other hotel guests. Breakfast was usually good. Okay hotel overall....
3 out of 5
Recommended
for Families
by A verified traveller from Caribbean

Nice hotel but staff needs training

Posted 24-Jul-2015
Pros: View of the sea. The pool. The ambience.
Cons: Staff requires training.
Location: Beach and food outlets.
Room located too far away from lobby. No towels. AC needed repair. Lamps needed repair. Housekeeping never answers phone. Room service food was late and I had difficulty contacting them via telephone. Late check out fees imposed. Staff was generally unfriendly. Housekeeper threw away my kids snacks. Beds were too small.
2 out of 5
by A verified traveller from tt

Lots of seaweed! Mossy glass by patio restaurant

Posted 07-Jul-2015
I paid too much for a room there. The cleanliness of the hotel is poor on the outside. Food generally too pricy
2 out of 5
by A verified traveller from orlando, florida

Stinky beach old hotel

Posted 20-Jun-2015
It was horrible. The sea was full sea weed which understand it's not there fault but there was trash all over the beach. Staff did not return my phone call after trying to get assistant with wifi. In order to get the help I had to walk to the front desk. The place was molded need new paint. Trees and grass needed lawn maintained. Breakfast staff was not friendly. I will never go back to that hotel again. It was not worth the money I spend. I felt they should refund me half my money since I did not have a good vacation with my family. It's bad when you're kids say daddy this hotel is nasty.
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Spent three days, it was an enjoyable experience.

Posted 27-May-2015
Pros: The pool! The building is beautiful, very easy on the eyes.
Cons: The grass should be maintained better. It should be green a lush, but it was brown. Keep the grounds clear of leaves.
Location: Great location!
Spent three days, had a great time! Breakfast was excellent. Loved the pool area. The whole experience was relaxing.
2 out of 5
by A verified traveller from new jersey

Nice hotel close to beach

Posted 27-May-2015
Pros: The clean rooms
Cons: The prices of food
Location: The location is so remote and there's nothing you can do nearby. Maybe if you rent a car or call a taxi
Nice hotel close to beach but the seaweeds were horrible and the smell from the seaweeds were horrible, made it impossible for us to sit in the balcony area outside our room. Also food price was unbelievable, hotel very boring on evenings no entertainment. For the money we paid we expected much better. Very disappointing
3 out of 5
Recommended
for Everyone
by A verified traveller from New York, NY

Nice Hotel but couldn't access beach

Posted 26-May-2015
Pros: The cleanliness
Cons: Customer Service
Location: Location is great, not to far from the Airport, everything is nearby since the island isn't really that big.
Upon Arrival to the Magdalena, we saw that the beach was inhabited by Sea Weed! Therefore, the beach was NOT accessible at any time during our stay. We were quite disappointed because of this and also because of the fact that NO ONE contacted us to let us know about this. Some of the staff members were nice while others were quite hasty. They didn't even try to accommodate us in any other way since we couldn't access the beach (maybe give us an all-inclusive). The rooms were okay, they need to do a face lift since there was mold on the balcony. Pools were clean and well-maintained, and the breakfast was GREAT...lunch / dinner, wasn't bad either. It was a few day stay with a little aggravation but all in all it was OKAY
3 out of 5
Recommended
for Everyone
by A verified traveller

Hotel Resources

Posted 18-May-2015
Pros: We liked the basic setting and ambiance plus the food
Cons: Housekeeping should be more responsive and the bellboys should be trained to treat all guests equally.
Location: The location was ideal
Our experience at the Magdelena was okay. The food (breakfast, lunch and dinner) was very good however housekeeping was not very responsive to our requests. The bellboy was also rude to us by not offering to take our luggage to our room at checkin.