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Response from Monika Gordziejewska - Front Office Manager on 20 Jan 2024
Drogi Panie Marcinie, serdecznie dziękujemy za ocenę hotelu Radisson Blu we Wrocławiu i zapraszamy do ponownych odwiedzin. Z pozdrowieniami, Monika Gordziejewska - Front Office Manager
Great hotel and staff, clean and excellent condition. Conveniently licated for short walk to town squares and river walk
Nicholas
Stayed 3 nights in Nov 2023
Response from Monika Gordziejewska - Front Office Manager on 20 Jan 2024
Dear Nicholas, thank you so much for taking the time to rate Radisson Blu Hotel in Wroclaw on Hotels.com. We strive to provide exceptional service, and your positive rating is a testament to our efforts. We look forward to welcoming you back for another excellent stay in the future. Warm regards, Monika Gordziejewska - Front Office Manager
Great hotel 10 min walk from a wonderful square.
Great city with plenty of choice for eating and fun times.
Loved the fact that families were out in the evenings in the city centre.
For being rated 5 stars I found it to be jus 'OK'. Did not over impress but was adequate and not shabby by any means. But 5 star? No.
Good location near old town market. Very walkable with great food and drink nearby.
What a beautiful hotel in a prime location !
Beimg a Raddisson loyalty member gave us wonderful perks.
Shalom
Stayed 1 night in Sep 2023
8/10 Good
Anthony, Laval
1 Sept 2023
Anthony
Stayed 3 nights in Aug 2023
8/10 Good
Jeroen
19 Aug 2023
Jeroen
Stayed 2 nights in Aug 2023
Response from Monika Gordziejewska - Front Office Manager on 22 Aug 2023
Dear Mr. Jeroen, thank you for the high rating of your stay in Radisson Blu Hotel in Wroclaw. Best regards, Monika Gordziejewska - Front Office Manager
Response from Monika Gordziejewska - Front Office Manager on 22 Aug 2023
Dear Christopher, thank you for the high rating of your stay in Radisson Blu Hotel in Wroclaw. Best regards, Monika Gordziejewska - Front Office Manager
Helpful staff and comfortable hotel in a great location.
Noorin
Stayed 1 night in Aug 2023
Response from Monika Gordziejewska - Front Office Manager on 22 Aug 2023
Dear Christopher, thank you for leaving positive feedback and high rating of your stay in Radisson Blu Hotel in Wroclaw. We are looking forward to host you again. Best regards, Monika Gordziejewska - Front Office Manager
We stopped in for a last minute one night stay. The staff was super personable and we loved the facility. Super close to downtown. Amazing views within walking distance.
Alex
Stayed 1 night in Jul 2023
Response from Monika Gordziejewska - Front Office Manager on 5 Aug 2023
Dear Alex, thank you for sharing your review of your last-minute one-night stay at Radisson Blu Hotel in Wroclaw. We greatly appreciate your kind words and positive feedback. We are thrilled to hear that our staff provided you with a super personable experience, and we are delighted that you loved our hotel facility. Our convenient location close to downtown allows our Guests to explore the city's amazing views within walking distance, and we are glad to know that you enjoyed it. Thank you for choosing Radisson Blu Hotel in Wroclaw, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Best regards, Monika Gordziejewska - Front Office Manager
Amazing receptionists,clean but old-fashioned rooms.
Wojciech
Stayed 1 night in Jun 2023
Response from Monika Gordziejewska - Front Office Manager on 15 Jul 2023
Dear Wojciech, thank you for sharing your feedback on your stay at the Radisson Blu Hotel in Wroclaw. I'm pleased to hear that you had a positive experience with the receptionists, finding them amazing. Friendly and efficient staff can certainly enhance the overall Guest experience. I understand that you found the rooms to be clean, but you also mentioned that they were old-fashioned. Hotel room décor can vary, and it's important for hotels to strike a balance between maintaining a clean environment and updating the design to meet modern preferences. Your comment provides valuable insight for the hotel management to consider in their ongoing efforts to improve the Guest experience. We hope to have the pleasure of welcoming you back in the future and providing you with an even better experience. Best regards, Monika Gordziejewska - Front Office Manager
Response from Monika Gordziejewska - Front Office Manager on 15 Jul 2023
Dear Christine, thank you for your comment about your stay at the Radisson Blu Hotel in Wroclaw. I'm glad to hear that you had a comfortable experience and found the staff to be helpful. It's always great when a hotel provides both comfort and excellent service. We hope to see you again in the future. Best regards, Monika Gordziejewska - Front Office Manager
Response from Monika Gordziejewska - Front Office Deputy Manager on 25 Mar 2023
Dear Marcin, thank you so much for your review. We truly appreciate it and we hope to see you next time in beautiful Wroclaw city. Best regards, Monika Gordziejewska - Front Office Deputy Manager
Top service with personal touch. The crew makes the hotel amazing
Aleksander
Stayed 1 night in Feb 2023
Response from Monika Gordziejewska - Front Office Deputy Manager on 19 Feb 2023
Dear Aleksander, thank you so much for rating our hotel. We really appreciate it and will be happy to host you again in beautiful Wroclaw. Best regards, Monika Gordziejewska - Front Office Deputy Manager
We really like the Radisson Blu in Wroclaw It is well placed for the tourist wanting to visit the many sites of interest. It is a well-run and clean hotel. Pillows were a bit 'continental' but then that is such a personal preference item.
George
Stayed 4 nights in Aug 2022
10/10 Excellent
Oren
16 Jul 2022
Oren
Stayed 2 nights in Jul 2022
6/10 Okay
Verified traveller
Business traveller
1 May 2022
Liked: Cleanliness
Sub-optimal for business travelers
Not the first time here. Sub-optimal for a business trip - a way too noisy. You can hear people from other rooms via the AC system. During this stay also lots of people with dogs barking the whole day. Pet-friendly property is a nice thing, but only while the management can ensure comfort of all the guests (separation of guests with and without pets, e.g. within different floors; better sound-proofing of rooms; working with troublesome pet owners, to ensure pets are not left along in a room for the whole day etc. etc.).
short and sweet stay made welcome as soon as we walked in the door reception staff very helpful great sleep ( bed spot on ) good breakfast plenty of choice nice bar
close enough to bars and restaurants
yhomas
Stayed 1 night in Mar 2022
Response from Front Office Manager on 16 Mar 2022
Dear Guest,
Thank you for taking your time to write a comment about your stay in our hotel.
We are glad to hear that you spent a pleasant time with us.
We appreciate your comment, because comfort and satisfaction of our guests it the highest
priority in our doings.
We would be happy to host you in our hotel again.
Best Regards,
Olga Marzec
Front Office Manager
Nice hotel, but not to expected Radisson standard.
Upon checking in we aweeee
Deborah Reid
Stayed 3 nights in Nov 2021
Response from Monika Gordziejewska - Front Office Deputy Manager on 30 Nov 2021
Dear Mrs. Reid, thank you for taking the time to express your opinion after your stay. If you decide to choose our hotel again in the future, I guarantee that we will do everything to make your stay as comfortable as possible. Best regards, Monika Gordziejewska - Front Office Deputy Manager
Response from Monika Gordziejewska - Front Office Deputy Manager on 30 Oct 2021
Dear Mr. Yehuda, thank you for sharing you review with us. I hope you will visit us again so we can provide the best service possible. Best regards, Monika Gordziejewska - Front Office Deputy Manager
Response from Monika Gordziejewska - Front Office Deputy Manager on 9 Apr 2021
Dear Guest,
thank you for rating your stay in Radisson Blu, Hotel in Wroclaw.
We hope to be able to make you feel fully satisfied during next visit with us.
Best regards, Monika Gordziejewska - Front Office Deputy Manager
Good location, great customer service, a bit outdated design but really clean
Verified traveller
Stayed 1 night in Jan 2021
Response from Monika Gordziejewska -Front Office Deputy Manager on 17 Jan 2021
Dear Guest,
thank you for reviewing your stay at Radisson Blu Hotel in Wroclaw.
We believe you will visit us again in near future and we will make sure the next one will be fully comfortable.
Best regards,
Monika Gordziejewska
Front Office Deputy Manager
Response from Monika Gordziejewska -Front Office Deputy Manager on 3 Nov 2020
Dear Guest,
thank you for taking time to write a short, positive opinion regarding your recent stay in Radisson Blu Hotel in Wroclaw.
We are glad that it was a successful one.
We hope that you will visit us again and we will do our best to make your next visit to Wroclaw fully comfortable.
Best regards,
Monika Gordziejewska
Front Office Deputy Manager
6/10 Okay
Dave
Travelled with partner
19 Oct 2020
Liked: Cleanliness, amenities
We stayed for 3 nights in a double room on the 6th floor with a bathtub. The room was spacious for 2 people but it was cold in there. We complained about it to the reception but to no avail. Some lamps in the room didn’t work on the 1st day but they fixed them. Whenever taking a shower, water started dripping on the floor in the bathroom. They should fix this. It got very slippery every time. There were some TV news channels in English but no movie channels. There’s a small sauna in the underground which we had to book in advance. The sauna was fine but then when taking a shower, the water didn’t drain and there was a huge pool of water entering even the changing rooms. There’s also a small gym with some machines and dumbbells. It was ok but nothing special. Another issue was noise. We could very easily hear other guests in there rooms. That was super annoying especially early in the morning when they were having “fun”. We didn’t eat breakfast as they charge 16 euro per person. That’s crazy. Overall, we cannot rate this hotel as 5 star. It’s a 4 star hotel and nothing more.
Dave
Stayed 3 nights in Oct 2020
Response from Monika Gordziejewska -Front Office Deputy Manager on 3 Nov 2020
Dear Mr. Dave,
on behalf of our entire Radisson Blu team I would like to apologise that we did not manage to meet your expectations during visit in Wroclaw.
Please know that your feedback is very important to us. We forwarded all your complaints to persons responsible to make sure that nothing like this will happen in the future.
I can assure you, that if you give us a chance, I will make sure your next stay will be fully satisfying, as I mentioned during our small talk on the departure day.
I really look forward to host you again.
Best regards,
Monika Gordziejewska
Front Office Deputy Manager
8/10 Good
Elzbieta
Travelled with family
18 Oct 2020
Liked: Cleanliness, staff & service, room comfort
Elzbieta
Stayed 1 night in Oct 2020
Response from Monika Gordziejewska -Zastępca Kierownika Recepcji on 3 Nov 2020
Droga Pani Elżbieto,
serdecznie dziękujemy za pozostawienie oceny po wyjeździe.
Zapraszamy ponownie.
Z pozdrowienia,
Monika Gordziejewska
Zastępca Kierownika Recepcji
8/10 Good
Andrien
Travelled with family
17 Oct 2020
Liked: Cleanliness, staff & service, room comfort
After a hiccup at check in where they did not have the particular room that I reserved online available, they in the end upgraded us to a very nice suite for what the cost of an additional two cots was. We still ended up paying more than what I was anticipating based on the online reservation but they did offer us a nicer room. The staff was extremely nice! Location to downtown sites was about a 10 minute walk. Parking onsite.
Andrien
Stayed 2 nights in Oct 2020
Response from Monika Gordziejewska -Front Office Deputy Manager on 3 Nov 2020
Dear Guest,
thank you for taking time to share your opinion about the stay in Radisson Blu Hotel in Wroclaw.
On behalf of our entire team I would like to apologise for any inconveniences that you have experienced, but I am happy that our service affected leaving a high rating after departure.
I can assure that if you ever decide to visit us again, I will make sure, the stay will be only pleasant and fully satisfying.
Best regards,
Monika Gordziejewska
Front Office Deputy Manager
Great location, about a 15 minute walk to old town center. Staff was great helped us and answered all questions. Good parking under the hotel and was pet-friendly to our dogs. Breakfast was great, good variety.
Jay
Stayed 2 nights in Sep 2020
Response from Monika Gordziejewska -Front Office Deputy Manager on 2 Oct 2020
Dear Mr. Jay,
Thank you very much for the positive assessment of our work and for leaving a beautiful comment on the Hotels.com portal.
I am very pleased to know that we have managed to make your stay satisfactory.
We cordially invite you in the future, to make your next visit unforgettable again.
Best regards,
Monika Gordziejewska
Front Office Deputy Manager
Response from Monika Gordziejewska -Front Office Deputy Manager on 12 Sept 2020
Dear Guest,
thank you for your rating. We hope to be able to host you in near future.
Best regards,
Monika Gordziejewska
Front Office Deputy Manager
8/10 Good
Verified traveller
Travelled with partner
17 Aug 2020
Liked: Cleanliness, staff & service
Comfortable rooms in a quiet location. Friendly, helpful staff. Good breakfast despite the Covid-19 restrictions. Rooms could use some refurbishing, in terms of the condition and the ambience. Anna at reception made us feel welcome.
Verified traveller
Stayed 1 night in Aug 2020
Response from Monika Gordziejewska - Front Office Deputy Manager on 23 Aug 2020
Dear Guest,
thank you for taking time and writing a comment regarding your recent stay in Radisson Blu Hotel in Wroclaw.
We appreciate your feedback, because satisfaction of each Guest is our first priority.
We really look forward to your next visit and we promise to do our best to make your next stay fully comfortable.
Best regards,
Monika Gordziejewska
Front Office Deputy Manager
Excellent attitude from the staff. Hotel was very clean and breakfast was awesome.
Alberto
Stayed 3 nights in Aug 2020
Response from Monika Gordziejewska - Front Office Deputy Manager on 15 Aug 2020
Dear Mr. Alberto,
We appreciate taking the time to write a review regarding your recent stay with us.
We are glad to hear that you spent a pleasant time in Radisson Blu Hotel in Wrocław.
We appreciate your comment, because comfort and satisfaction of our guests it the highest priority in our doings.
I would be happy to host you in our hotel again to make it memorable.
Best regards,
Monika Gordziejewska
Front Office Deputy Manager
Great location - in the centre but on a quiet road. There is underground parking but also street parking available. The garden is very nice to have breakfast in
Ottilie
Stayed 1 night in Aug 2020
Response from Monika Gordziejewska - Front Office Deputy Manager on 11 Aug 2020
Dear Mr. Ottilie,
thank you very much for leaving such a positive review regarding your recent stay.
We hope that you will decide to visit us again and we will do our best to make your next stay satisfying as well.
Best regards from Wroclaw,
Monika Gordziejewska
Front Office Deputy Manager
Response from Monika Gordziejewska - Front Office Deputy Manager on 29 Jun 2020
Dear Guest,
thank you for your feedback.
I look forward to your next stay with us to make it even more satisfying.
Best regards,
Monika Gordziejewska
Front Office Deputy Manager
Dear Guest,
thank you for choosing Radisson Blu Hotel.
We appreciate time which you spend to share your opinion about our hotel with us.
Hopefully we will be able to hosting you again in our hotel in Wrocław as soon as possible.
Kind regards,
Dagmara Swancar
Senior receptionist