Dear Sir, Thank you so much for your positive feedback following your stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back for another memorable experience.Best wishes,Your Crowne Plaza Team

Dear Gareth,Thank you for your feedback and we are very sorry to hear that your stay with us did not meet your expectations. We would like to assure you that we have taken your concerns very seriously and will do everything in our power to prevent such incidents in the future.The safety of our guests is very important to us and we would like to emphasise that we took immediate action by reporting the incident to the insurance company and obtaining their decision. Unfortunately, due to the specific circumstances, the insurance company has made a decision that is beyond our control.It is our responsibility to insure against such unfortunate events and we deeply regret that the insurance company's decision was obviously not in your favour. It is unfortunate that we were unable to meet your expectations and we sincerely apologise for any inconvenience this may have caused you.We would also like to apologise for the issues with the fridge and other amenities in your room. We will ensure that our technical teams review and improve these issues to avoid such problems in the future.We are particularly concerned about the safety of our guests and have taken all necessary steps to ensure that such incidents do not occur again. We would be delighted to have the opportunity to welcome you as a guest again in the future to show you that we take your concerns seriously and are constantly working to improve our service.Yours sincerely.

Liebe Nicole,vielen lieben Dank für Ihre tolle Bewertung!Mit Wohlgefallen haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten.Hoffentlich besuchen Sie uns auch in der Zukunft wieder.Freundliche Grüße,Your Crowne Plaza Team

Sehr geehrter Jens,wir bedanken uns vielmals für Ihre Bewertung!Wir freuen uns sehr, dass Sie unseren Poolbereich und die Saunen im Fitnessbereich als großzügig empfunden haben. Es ist schön zu hören, dass unser reichhaltiges Frühstücksangebot Ihren Morgen bereichert hat. Unsere Zimmer wurden tatsächlich vor einigen Jahren renoviert, um den Komfort für unsere Gäste zu erhöhen.Es tut uns leid zu hören, dass es zu Lärmbelästigungen im Barbereich kam, insbesondere während Veranstaltungen in unserem Kongresszentrum. Wir verstehen, dass Ruhe und Entspannung wichtige Aspekte eines Hotelaufenthalts sind und nehmen Ihr Feedback ernst, um die Erfahrung unserer Gäste zu verbessern.Wir hoffen, Sie besuchen uns wieder einmal.Merci und freundliche Grüße,Your Crowne Plaza Team

Liebe Elsa J,vielen Dank für die freundliche Bewertung unseres Hotels.Mit Wohlgefallen haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten.Hoffentlich können wir Sie auch in der Zukunft wieder bei uns begrüßen.Freundliche Grüße,Your Crowne Plaza Team

Liebe Elsa J,vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung über unser Hotel zu schreiben.Wir sind begeistert, dass Sie sich bei uns rundum wohlgefühlt haben und das Hotel als sehr sauber empfunden haben.Wir freuen uns schon darauf, Sie auch in Zukunft wieder bei uns zu begrüßen.Your Crowne Plaza Team

Dear Sir,We appreciate that you took the time to review your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back for another memorable experience.Best wishes,Your Crowne Plaza Team

Dear Tarik,Thank you for taking the time to share your opinion with us.We are thrilled to hear that you found our hotel's cleanliness and condition to be impeccable, and that our service exceeded your expectations. Our team works diligently to maintain a high standard of cleanliness and to provide exceptional service to all our guests.We hope to see you again soon for another enjoyable experience.Best wishes,Your Crowne Plaza Team

Dear Abhishek,Thanks for taking the time to review your visit to our hotel.We are delighted to hear that you found our staff to be great and attentive during your stay. Our team is dedicated to providing exceptional service to all our guests, and we appreciate your kind words.We apologize for the inconvenience you experienced with the air conditioning in your room. We understand how important it is to have a comfortable room temperature, and we assure you that our technical team is continuously working on maintaining and improving our air conditioning system. We wish you had informed our reception team during your stay, as they would have been more than happy to assist you in finding a solution. We appreciate your understanding and will use your feedback to further improve our services.We hope to hear from you soon.Best regards,Your Crowne Plaza Team

Dear Eliscia,it is lovely of you to leave us such feedback about your last visit.We are thrilled to hear that our staff made a positive impression on you with their friendliness and helpfulness. It's great to know that you enjoyed the complimentary upgrade to a room with a beautiful river view. We take pride in providing our guests with comfortable and well-appointed accommodations.It's also fantastic to learn that you found our food to be incredible. Our PRIME Restaurant is committed to offering high-quality cuisine with a variety of options to cater to different tastes. We appreciate your recommendation and are glad that you would consider staying with us again.We all hope that we'll be able to welcome you back.Warmest wishes,Your Crowne Plaza Team

Dear Olivier,We appreciate the time you have taken to share your feedback.We are glad to hear that you found our rooms clean and comfortable. However, we regret to learn that you faced issues with the air conditioning and noise from the road. Our air conditioning system is designed to provide a comfortable environment for our guests, and we apologize if it did not meet your expectations. As for the noise, our hotel is equipped with double-glazed windows to minimize external sounds. We understand that some guests may still be sensitive to noise, and we recommend contacting our reception team for assistance in finding a quieter room during your stay.We hope to see you again in the future.Kind regards,Your Crowne Plaza Team

Dear Azra,Thank you for your wonderful review about your recent stay at our hotel. We couldn't be happier to receive such positive feedback and to know that you had a great experience with us.We are so pleased to know that you enjoyed our fantastic amenities, including our comfortable rooms, breathtaking views . Our team works hard to make every guest feel comfortable and welcome, and we are proud to have exceeded your expectations.Thank you for your visit and we will continue to strive to provide our guests with the highest level of service and quality. We look forward to welcoming you back soon for another memorable stay.Sincerely,Your Crowne Plaza Team

Dear Aram,Thank you for taking the time to share your feedback.We are sorry that your recent stay at our hotel didn't meet all your expectations. We would love to know what we could have done to make your experience at our hotel more enjoyable.We hope to have the pleasure of welcoming you back for an improved experience next time.Kind regards,Your Crowne Plaza Team

Dear Guest, Thank you very much for the time taken to review your stay with us.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.The entire team really hope we can welcome you back on a future occasion.Your Crowne Plaza Team

Sehr geehrter Siegfried,danke für den positiven Erfahrungsbericht zu unserem Hotel.Mit Wohlgefallen haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten.Hoffentlich hatten Sie noch eine gute Heimreise und besuchen uns auch in der Zukunft wieder.Freundliche Grüße und alles Gute,Your Crowne Plaza Team

Dear Adrian,Thank you for this positive review of your stay with us.We are pleased that we were able to meet your expectations.We look forward to seeing you again on another occasion.Best wishes,Your Crowne Plaza Team

Dear Sir,Please accept our sincere thanks for this kind review.We are pleased that we were able to meet your expectations.We hope to see you again soon for another enjoyable experience.Best wishes,Your Crowne Plaza Team

Dear Pavol,Thank you for this positive feedback.We work very hard to provide a memorable experience for our guests, and we are delighted you enjoyed your experience with us.We look forward to welcoming you back on a future occasion. Best wishes,Your Crowne Plaza Team

Dear Madam,Thank you very much for your kind review.We are pleased that we were able to meet your expectations.It would be our pleasure to have you return on another occasion. Very best wishes,Your Crowne Plaza Team

Dear Geoffrey, Thank you for this kind review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back in the future. Kind regards,Your Crowne Plaza Team

Dear Mister Muhammad,Thank you for taking the time to share your feedback.We regret that we could not meet your expectations.What did you not like about our services?We hope that you will allow us the opportunity of providing you with an improved stay in the future. Best regards,Your Crowne Plaza Team

Dear Mister Arun,Thank you for your positive review.We are pleased that you enjoyed your stay with us.We would be pleased to hear any suggestions for us to improve your time at our hotel.We hope to see you again in the future.Kind regards,Your Crowne Plaza Team

Lieber Robert,herzlichen Dank, dass Sie sich die Zeit genommen haben, um uns zu bewerten.Es freut uns, dass Sie sich rundum wohl gefühlt haben.Hoffentlich dürfen wir Sie schon bald wieder begrüßen.Die besten GrüßeIhr Crowne Plaza Team

Liebe Karen,vielen Dank für Ihre Bewertung bezüglich Ihres Aufenthaltes bei uns.Für eventuelle Unannehmlichkeiten möchten wir uns bei Ihnen entschuldigen.Wir haben jeder Zeit ein offenes Ohr für Sie, falls Sie Anmerkungen oder Wünsche haben sollten.Den Aufenthalt aus Ihrer Perspektive vermittelt zu bekommen, ermöglicht es uns, diesen zu verbessern und auf Sie anzupassen.Hoffentlich erhalten wir eine weitere Chance und dürfen Sie bald wieder bei uns willkommen heißen.Herzliche GrüßeIhr Crowne Plaza Team

Dear Givi,thank you for your feedback to us.We are pleasant that you felt so comfortable with us and we hope to welcome you back soon.Best regardsYour Crowne Plaza Team

Dear Charles,thank you very much for your feedback.We are pleasant that you liked your stay with us.We apologize for any inconvenience you may have experienced.We are always ready to listen to you if you have any comments or requests.Getting to know the stay from your perspective allows us to improve it and adapt it to you. Especially when it comes to the fact that something was not right because of our staff. Our colleagues are all very dedicated and we try to make your stay the best possible at all times. Hopefully we will be able to welcome you again soon to convince you otherwise.Best regardsYour Crowne Plaza Team

Lieber Jesper,vielen Dank für Ihre Bewertung.Wir freuen uns, dass Sie so zufrieden mit Ihrem Aufenthalt waren und hoffen, dass wir Sie bald wieder willkommen heißen dürfen.Herzliche GrüßeIhr Crowne Plaza Team

Dear Giovanni,Thank you for your message.We would like to apologize for any inconvenience caused.We have passed on your comments to our team.Hopefully we can welcome you again soon.Best regardsYour Crowne Plaza team

Dear adebola,Thank you for taking the time to tell us about your stay with us.We would like to sincerely apologize for the inconvenience caused and fully understand the discontent that has arisen.We have already passed on your comments to our team in order to discuss this with our colleagues. We agree that you are entitled to the room you booked, as well as a complimentary water bottle. Usually this is with sparkling water, but of course we are happy to exchange it if you prefer still water.This shows us that there is clearly a need for training here, which we will address immediately.A room service fee is very common in hotels, especially where we suffer from staff shortages and this involves a time-consuming service. Therefore we ask for your understanding. Of course we will pass on your comment to our kitchen team to see how we can improve our burger. Hopefully we will still get a second chance from you to show that we can make your stay a pleasant one.Best regardsYour Crowne Plaza Team

Lieber Steinar,vielen Dank für Ihre Bewertung.Wir freuen uns, dass Sie mit Ihrem Aufenthalt zufrieden waren und hoffen sehr, dass wir Sie bald wieder begrüßen dürfen.Die besten GrüßeIhr Crowne Plaza Team

Dear Wing Pan,thank you very much for rating us.We are glad that you have chosen us.We sincerely apologize for any inconvenience.We take comments very seriously, as it gives us the opportunity to improve and make your stay as pleasant as possible.Hopefully we will be able to welcome you back soon.Best regardsYour Crowne Plaza Team

Dear James,thank you very much for your feedback to us.We are glad that you enjoyed your stay with us.We apologize for the inconvenience.As indicated online and on site, the elevators are currently being modernized, so there may be a wait. We ask for your understanding.Hopefully we can welcome you back soon.Best regardsYour Crowne Plaza Team

Dear Ian,thank you so much for taking the time to leave us feedback.We apologize for the inconvenience and understand your displeasure.The elevators are currently being modernized, which is why there may be waiting times. We can hardly wait until the work is completed.Please be assured that we will discuss and address your comments as a team, as this is not our standard.We hope to get a second chance and welcome you again.Best regardsYour Crowne Plaza Team

Dear preet,thank you very much for the positive feedback to us.We are glad that you had such a pleasant stay with us and hope that we can welcome you back soon.Best regardsYour Crowne Plaza Team

Dear Dean,thank you very much for the positive review.We are glad that you felt completely comfortable and hope that we can welcome you again soon.Best regardsYour Crowne Plaza Team

Dear Antti,thank you very much for rating us.We would like to apologize for any inconvenience.We are always very happy to receive suggestions for improvement, as it gives us a chance to work on ourselves to make your stay a better one.Hopefully we will be able to welcome you again.Best regardsYour Crowne Plaza Team

Dear Helene,thank you very much for your positive feedback to us.We are glad that you and your family enjoyed it so much and hope that we can welcome you again soon.Best regards,Your Crowne Plaza Team

Dear Chia Young, thank you very much for your review to us. We are glad that you liked it and hope to welcome you back soon. Best regards, Your Crowne Plaza Team

Lieber Mariusz, vielen lieben Dank für Ihre Bewertung an uns. Es freut uns, dass es Ihnen bei uns gefallen hat und hoffen, dass wir Sie demnächst erneut begrüßen dürfen. Herzliche Grüße, Ihr Crowne Plaza Team

Dear hugh, thank you very much for your evaluation to us. We would like to sincerely apologize to you for any inconvenience. We welcome comments and suggestions for improvement and take them very seriously. Hopefully, we may still welcome you back soon. Best regards, Your Crowne Plaza Team

Dear Rajiv Thank you very much for your feedback. We are glad that you enjoyed the breakfast so much. We apologize for the inconvenience. Our owner has already been informed about this. Hopefully we may welcome you back soon. Best regards Your Crowne Plaza Team

Dear Rajiv Thank you very much for your feedback. We apologize for the inconvenience. We do offer an a la carte menu which you are welcome to use. Hopefully we may welcome you back soon. Best regards Your Crowne Plaza Team

Dear Ms. Dionne, thank you very much for taking the time to leave us feedback. We are glad that you felt so comfortable in your room. We sincerely apologize for any inconvenience you may have experienced. Hopefully we can welcome you back soon. Best regards Your Crowne Plaza Team

Liebe Katie, vielen Dank für deine Bewertung. Es ist schade, dass etwas mit Ihrem Aufenthalt nicht gestimmt hat. Für Anmerkungen haben wir jeder Zeit ein offenes Ohr. Hoffentlich dürfen wir Sie dennoch weiterhin bei uns willkommen heißen. Herzliche Grüße Ihr Crowne Plaza Team

Lieber Klaus, vielen Dank für die positive Bewertung. Wir freuen uns, dass Sie sich so wohl gefühlt haben und hoffen, dass wir Sie bald wieder bei uns willkommen heißen dürfen. Die besten Grüße Ihr Crowne Plaza Team

Dear Ahmet, Thank you very much for taking the time to leave us some feedback. On behalf of the Crowne Plaza team, we would like to sincerely apologize for the inconvenience you mentioned and we understand your displeasure. Please be assured that we will take your comments to heart and will review and discuss this with our team. We take every tip and comment very seriously as it gives us a chance to improve. Hopefully, we will still be able to welcome you back. Best regards, Your Crowne Plaza Team

Lieber Stefan, vielen Dank für Ihre Bewertung an uns. Wir freuen uns, dass es Ihnen bei uns gefallen hat und hoffen, dass wir Sie schon bald wieder bei uns begrüßen dürfen. Die besten Grüße Ihr Crowne Plaza Team