Conveniently located hotel
Posted 09-Mar-2017 on Hotels
I was very disappointed this year staying at this Hotel. We had a superlative stay
last year, staff were extremely friendly, helpful and the somellier in the bar was
superb. Room was small but very comfortable, with a spectacular newly renovated
This year I did request we could be given a room with the new renovated bedroom &
bathroom.. Unfortunately there was only one left, but with two twin beds pushed
together so we opted for next alternative - a larger room with a 'King bed', overlooking Rue de la Paix on one side and the courtyard from the bathroom.
The room was indeed very large, comfortable from that aspect, however regardless
of 'King Bed' promise, we again had two beds pushed together. The mattresses were
incredibly hard and uncomfortable (& I normally sleep with a hard mattress at home)
I think the hotel's matresses must have been very old. The pillows were appalling,
very small and with barely any filling so effectively your head was entirely flat. Even
when we tried to put all 4 pillows on top of each other to test them, the result was the
same, it wouldn't have made any difference asking for more. My husband had to put a chair cushion underneath his pillows to achieve any loft. We had a few drinks in the
bar but the atmosphere wasn't nearly the same as last year. Perhaps the barstaff,
not sure. The wine was excellent but it didn't make up for lack of atmosphere.
Too bad, not sure we would stay there again.
Comment from Hotel Management
29-Mar-2017 by General Manager, Hotel Management
Thank you very much for having taken the time to write your precious feed-back.
May I present you my most sincere apologies for the inconvinience encountered during your recent visit to the Hotel Westminster.
It is definitively a not a good experience and certainly not a nice way to initiate your experience at the Hotel. I completely understand that this may have deterred you from enjoying a comfortable start.
Please rest assured that I have raised the different matters with the Department Heads concerned and necessary actions have been taken to avoid such incidents to re-occur for future guests.
I reiterate my most sincere apologies and hope to have the chance to redeem ourselves during your next stay in Paris.
Remaining at your disposal I present you my most distinguished regards.
Carolina Naranjo Hubert