Checked in and Checked right out
I had stated a different Citadine property last year and it was absolutely elegant and beautiful. So I expected the same of this location. Much to my surprise when I arrived, it was a really dated and terrible hotel with no elegance whatsoever. I literally checked in, so my room, hopped on the Internet, and had myself moved to the Le Clef hotel......another Citadine property and sadly had to pay almost double my reserved room rate. The gentleman at the front desk could not have been any nicer given the uncomfortable circumstances. He did tell me that the Le Clef had been elevated to five stars while the Citadine hotel at Les Halle's was only four stars. I would honestly give it no more than two stars . The one bedroom suite was dated, awkward, and had a very bad odor . The couch was so worn I would not even sit on it .
Comment from Hotel Management
26-Aug-2017 by Gemma , Hotel Management
We are sorry if our product did not meet your expectations. Citadines Apart ‘hotel brand is present in 21 country, a very appreciated concept that allow us to develop more and more. We are glad that you are part of the large number of guests that love it. At the same time you may find different category (stars) apart ‘hotel with different configurations and style. Concerning our residence I would like to inform you that we are already studying a redecoration of some apartments and studios. Madame, please be assured that we are always seeking to satisfy the expectations of our residents.