Ratings based on 105 Verified Reviews

4.0 out of 5
90% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Ottawa, Canada

Posted 09-Jul-2017
We had a good experience. The hotel was in a great location, walking distance to the train station and sanctuary and shopping. Food was good in the restaurant.
5 out of 5
by Saad

Posted 03-Apr-2017 on Hotels
It was very close to train station.. very local.. staff was excellent... every thing was great about this hotel for the price we paid
5 out of 5
by Philip

Overnight stay.

Posted 01-Apr-2017 on Hotels
Clean compact room near to train station with very welcoming and friendly staff. If back in Lourdes would stay again.
4 out of 5
Recommended
for Everyone
by A verified traveller

nice hotel close to the church& in the center

Posted 11-Mar-2017
Pros:
Cons:
Location: right in downtown & close to everything
I'm satisfied with this hotel
1 out of 5
by A verified traveller

Bad

Posted 30-Jan-2017 on Hotels
With no room service, no dustbin, no water it was a very difficult experience.
Comment from Hotel Management
03-Mar-2017 by General Manager, Hotel Management
Dear Madam Thank you for taking the time to tell us about your experience at the ibis Lourdes Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. But for information in Ibis Hotels there is no room service, and not bar in room... We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, D.CLOLUS and Ibis Lourdes's Team
2 out of 5
by A verified traveller

Horrible customer service with small, dirty rooms

Posted 01-Dec-2016 on Hotels
It was not a good experience. The service was horrible. When we asked to upgrade the room we were told that all the rooms of the same size. There was not room service. We checked in the hotel again as we had missed our train. We were given our old room again which was not cleaned.
4 out of 5
by Wincent

Posted 05-Feb-2016 on Hotels
Comment from Hotel Management
22-Feb-2016 by cc, Hotel Management
Thanks and hope to see you soon D.CLOLUS and his Team
4 out of 5
Recommended
for Everyone
by A verified traveller

Close to Train station and Lourdes Sanctuary .

Posted 04-Jan-2016
Convenient walking distance to Train station and Lourdes Sanctuary.
Comment from Hotel Management
14-Jan-2016 by cc, Hotel Management
Thanks and hope to see you soon D.CLOLUS and his Team
4 out of 5
by A verified traveller

A draw for train travellers

Posted 30-Nov-2015 on Hotels
Five minutes walk downhill from the train station made the hotel a great draw for travelers arriving by train. The room was typical of Ibis hotels -- clean, well-lit and adequately equippped. The only snag was we were initially assigned a room which wasn't made up after the previous guest's departure and we had to wait for a while before the reception found us another room!
3 out of 5
by Jane from Ireland

Posted 17-Nov-2015 on Hotels
I was put in a room to the front where I could hear the traffic throughout the night. Would only stay here again if my train was getting in very late or leaving very early