Aerial view

Reviews of ibis Lourdes

3 out of 5
ibis Lourdes
5, Chaussee Maransin, Lourdes, Hautes-Pyrenees

Reviews

8.2

Very good

Rating 10 - Excellent. 119 out of 336 reviews" "
Rating 8 - Good. 147 out of 336 reviews" "
Rating 6 - Okay. 47 out of 336 reviews" "
Rating 4 - Poor. 18 out of 336 reviews" "
Rating 2 - Terrible. 5 out of 336 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Roy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to the Basilica, restaurant and shops, the city center and train station. Great staff, and good breakfast.
Stayed 2 nights in Feb 2024

6/10 Okay

Pedro Del

Travelled with family and small children
Disliked: Amenities
Overall It was ok, the rooms were very small and the floor carpet did not seems clean, location was good
Stayed 2 nights in Nov 2023

8/10 Good

NICK

Liked: Cleanliness, staff & service, property conditions & facilities
There should be slippers
Stayed 2 nights in Oct 2023
Response from cc on 12 Nov 2023
Thanks

8/10 Good

Kenneth

Stayed 1 night in Oct 2023
Response from cc on 12 Nov 2023
thanks

8/10 Good

Ignatius C.

Liked: Staff & service
Average. But most importantly convenience and easy access to the property from railway station and shuttle bus from the airport was helpful. Also only about a 10 minute walk to the shrine.
Stayed 2 nights in Oct 2023
Response from cc on 12 Nov 2023
Thanks

8/10 Good

nilda

Stayed 1 night in Sep 2023
Response from cc on 12 Nov 2023
thanks

8/10 Good

Jessica

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception are nice. There was issue with my booking being cancelled by their other staff but was resolved by the manager and instead gave us a bigger room
Stayed 1 night in Aug 2023

10/10 Excellent

Rafic

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access. Good for a short stay!
Stayed 1 night in Jul 2023

10/10 Excellent

Jayanthimala

Stayed 3 nights in Jun 2023
Response from chris on 2 Jul 2023
Merci

6/10 Okay

Robert

Disliked: Staff & service
Stayed 2 nights in May 2023
Response from chris on 2 Jul 2023
Merci

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This Ibis property was a bit tired but perfectly acceptable overall. About 10-15 min walk from the grotto area. Restaurants were on very limited schedules during our May visit, so finding a spot about 7pm took some time. But, that is certainly not under the Ibis's control. The desk manager spoke a number of languages, which made him a very useful source of information. Engaging fellow as well! All in all, it was a good value for the price.
Stayed 1 night in May 2023
Response from chris on 2 Jul 2023
Thanks

10/10 Excellent

Juliany

Stayed 1 night in May 2023
Response from chris on 2 Jul 2023
Merci à bientôt

6/10 Okay

Barbara

Travelled with family
Disliked: Property conditions & facilities
Unhelpful staff, dated place
Good location but very small dated rooms and restaurant(which was closed for dinner and lunch). Breakfast was poor but what served was good. The staff is terribly unhelpful when asked about transportation or local info. I would not recommend unless need to be near the station or emergency stay.
Stayed 2 nights in Apr 2023
Response from chris on 14 May 2023
Thanks What happened with the staff ?we don’t understand; the staff being usually the highlight of our hotelIbis Lourdes Team

6/10 Okay

VyLynh

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2023
Response from chris on 14 May 2023
A bientôtL''équipe Ibis Lourdes

8/10 Good

Kokulan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from chris on 14 May 2023
Merci et à bientôtL'équipe Ibis Lourdes

10/10 Excellent

Tony

Liked: Cleanliness, staff & service
The city was very quiet at the time of our visit and the hotel was not serving evening meals but plenty of places in town open later in evening. Staff were friendly.
Stayed 1 night in Mar 2023
Response from christophe on 26 Mar 2023
Thanks and hope to see you soonIbis Lourdes Team

2/10 Terrible

Evangeline

Travelled with family
Disliked: Amenities, property conditions & facilities
The room is very tight and the bed is hard terrible place
Stayed 2 nights in Mar 2023
Response from christophe on 12 Mar 2023
What more can be said ; not much constructive in there unfortunately

10/10 Excellent

Nilmini

Stayed 2 nights in Sep 2022

2/10 Terrible

Renato

Stayed 3 nights in Sep 2022
Response from chris on 25 Sept 2022
??? Dommage aucune info qui nous permettrait de comprendre ou de nous améliorerInutile donc...L'équipe Ibis Lourdes

10/10 Excellent

David

Stayed 1 night in Aug 2022
Response from chris on 25 Sept 2022
Merci et à bientôtL'équipe Ibis Lourdes

10/10 Excellent

Perumanee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is not only affordable but is also perfectly located to visit all the important sites in Lourdes. This stay was topped up by a daily room service, excellent customer service and exceptional accomodations in terms of check in time and luggage keeping. They definitely reflect what they preach, Ibis hotels are not just accomodations but they make everything to make you feel home.
Stayed 2 nights in Apr 2022
Response from christophe on 4 May 2022
Thanks a lot and hope to see you soon Best regards

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from Christophe on 28 Sept 2021
Merci et à bientôt L'équipe Ibis Lourdes

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice staff and close to everything.
Stayed 2 nights in Sep 2021
Response from Christophe on 18 Sept 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ibis Lourdes's Team

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel. Great location. Nice rooms. Safe area.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean hotel
Very clean place and close to the train station and sites. However, breakfast was limited and got there 1 hour before it ended with about 15 other guests and they were reluctant to re-stock many items like eggs.
Stayed 1 night in Feb 2020
Response from Christophe on 20 Feb 2020
Thanks and hope to see you soon Ibis Lourdes's Team

10/10 Excellent

Rajith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy stay
Excellent
Stayed 1 night in Dec 2019
Response from cazau on 2 Jan 2020
Thanks a lot and hope to see you very soon Ibis Lourdes's Team

10/10 Excellent

Cameron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We had a great stay here. The room was very nice with some thoughtful touches. Restaurant in the hotel was excellent. Location was very close to everything.
Stayed 2 nights in Dec 2019
Response from cazau on 20 Dec 2019
Thanks and hope to see you very soon Ibis Lourdes's Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget hotel
It was great value for the price. Great customer service.
Stayed 1 night in Dec 2019
Response from cazau on 20 Dec 2019
Thanks a lot and hope to see you soon

10/10 Excellent

HANSLEY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from christophe on 21 Nov 2019
Un grand merci Au plaisir de votre retour L'équipe de l'Ibis de Lourdes

6/10 Okay

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very small
The rooms are VERY small. The shower is tiny. It is clean.
Stayed 1 night in Nov 2019
Response from christophe on 17 Nov 2019
Thanks for the comments For the size of the room sorry but Nothing to do... See you soon Ibis Lourdes's Team

8/10 Good

Mark, Above Robinson department store

Liked: Cleanliness, staff & service, property conditions & facilities
Practical and near Lourdes station
It's very near Lourdes station and yet close to the heart of Lourdes. The breakfast is quite nice and the drinks station well equipped. The rooms are tiny and for our stay with an additional person, every cm of space was valuable but since we were going to spend most of our time at the Sanctuary, it was only a minor inconvenience.
Stayed 1 night in Oct 2019
Response from christophe on 13 Oct 2019
Thanks and hope to see you soon Ibis Lourdes's Team

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Location and Helpful Staff
The staff was friendly and most helpful with information and providing an extended checkout time. The location is an easy walk to and from the train station with luggage. The basilica is about a 10 min. walk. Grocery store is just a 5 min. walk down the street.
Stayed 1 night in Aug 2019
Response from christophe on 5 Oct 2019
Thanks See you next time Ibis Lourdes's Team

8/10 Good

Verified traveller

Liked: Cleanliness
I like the location that is close to most of every thing as the church, the ghotto, restaurants, market, and shopping. We like the walking distance. The room is good and the customer service is good and friendly.
Stayed 1 night in Sep 2019
Response from christophe on 26 Sept 2019
Thanks Hope to welcome you soon Ibis Lourdes's Team

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to the places we wanted to visit. Breakfast was great!
Stayed 1 night in Sep 2019
Response from christophe on 26 Sept 2019
Thanks See you soon Ibis Lourdes's Team

8/10 Good

Denlorn

Travelled with partner
Liked: Cleanliness, staff & service
Great location if you’re taking the train and easy walk to the Grotto as well
Stayed 1 night in Sep 2019
Response from christophe on 26 Sept 2019
Thanks a lot and hope to see you soon Ibis Lourdes's Team

4/10 Poor

anthony

Disliked: Staff & service
Lourdes stay July 2019
The hotel photos are not what you get ,I have photos of the real deal but you would not want people to see . The breakfast room was full of water leaking on to the food as they had problems with the Air Conditioning but the staff tried there best but there are much better hotels around and cheaper
Stayed 2 nights in Jul 2019
Response from christophe on 25 Aug 2019
Dear Customer We thank you for your remarks even if we do not understand your story of photos !? We had some technical problems but everything has been in order since ... Glad to see you soon The Ibis Lourdes team

10/10 Excellent

Saad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

JOSEPH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from christophe on 24 May 2019
Thanks and hope to see you soon Best regards Ibis Lourdes's Team

6/10 Okay

CHOW

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from christophe on 17 Apr 2019
Thanks and hope to see you soon Ibis Lourdes's Team

6/10 Okay

Verified traveller

Disliked: Room comfort
Stayed 2 nights in Apr 2019
Response from christophe on 14 Apr 2019
Merci pour ces commentaires A bientôt L'équipe Ibis Lourdes

6/10 Okay

Joohee

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Service was good but
Property itself was not so good. Door knob was alreday broken
Stayed 1 night in Mar 2019
Response from christophe on 10 Mar 2019
Thanks for your coments and new time sorry for the disturb Hope to see you next time Ibis Lourdes's Team

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would have liked a bit more variety for breakfast. We waited over one hour to be served at dinner time. We were served a different dish from what we ordered nevertheless, the food was tasty. But we would have liked to be informed of the change. On the whole it is a nice hotel and we would certainly go there again
Stayed 2 nights in Feb 2019
Response from christophe on 28 Feb 2019
Thanks for your coments Best regards Ibis Lourdes's Team

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a good location and friendly staffs. I will recommend to anyone.
Stayed 4 nights in Feb 2019
Response from christophe on 28 Feb 2019
Thanks We hope to see you next time Best regards Ibis Lourdes's Team

10/10 Excellent

Sanjeiv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price
Basic - okay for a few nights
Stayed 1 night in Jan 2019
Response from christophe on 28 Feb 2019
Thanks See you soon Best regards Ibis Lourdes's Team

10/10 Excellent

Joud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Very comfortable, clean, good location near to the city center and the train station, good breakfast
Stayed 1 night in Jan 2019
Response from Christophe on 28 Feb 2019
Thanks a lot See you next time Best regards Ibis Lourdes's Team

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
GREAT LOCATION
I stayed one night last week and they put me in a room on the 5th (top) floor which was very basic. No tea/coffee making facilities or even a smoke alarm in the room. My rate included breakfast which was awesome but dinner was poor. 2 courses but no choice. The starter was a "ham & cheese salad" but when it turned up there was no ham and very little cheese. The kebab shop opposite is very good though!.On the plus side this place is in a great location.
Stayed 1 night in Dec 2018

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to explore Lourdes
There are many hotels around, many much closer to the Sanctuary but we enjoyed the position of this one. Half board is offered, and the food is very good, but there are many restaurants around.
Stayed 1 night in Oct 2018
Response from christophe on 2 Nov 2018
Thanks Hope to see you very soon Ibis Lourdes's Team

8/10 Good

Shirley, London

Liked: Cleanliness, staff & service
Nice hotel close to the train station
Staff are very helpful. Location is handy for the visit to the Grotto in Lourdes, close to the Station and walking distance to the city centre.
Stayed 4 nights in Oct 2018
Response from Christophe on 21 Oct 2018
Thanks and hope to see you very soon Ibis Lourdes's Team

8/10 Good

Adele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Christophe on 30 Sept 2018
Thanks and hope to see you very soon Christophe and Ibis Lourdes's Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from christophe on 15 Sept 2018
Thanks See you next time Ibis Lourdes's Team