Ratings based on 153 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
83% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Dublin

Great Location

Posted 14-Jun-2016
Pros: Location and Staff very Pleasant
Location: Close to the Grotto, could see the Entrance at the of the Road. The Centro is better for Food.
The hotel is clean, rooms are small but all are in Lourdes(Tarbes). Staff were helpful and very close to the Grotto and the Centre. Great Location
Comment from Hotel Management
20-Jun-2016 by jerome, Hotel Management
Dear Guest, Thank's very much for your nice comments and we enjoy to welcome you again. See you for a next stay. Best regards, Jerome TREMBLET Manager HOTEL SAINTE ROSE
3out of 5
by Myrna from NJ.

Reasonable priced place.

Posted 31-May-2016 on Hotels
Good service, with erratic Wifi reception..
Comment from Hotel Management
by Jerome, Hotel Management
Good Morning, Thank you for your comments and we whish welcome you again to Sainte Rose Hotel. Best regards, Jerome TREMBLET Manager Hotel Sainte Rose
2out of 5
by Maria from Albacete

Posted 30-May-2016 on Hotels
Centrico,hotel antiguo,malos olores,
Comment from Hotel Management
20-Aug-2016 by General Manager, Hotel Management
Hello, Thank you for your comments, which help us to improve guest comfort. Our staff is available to help you if you encounter a problem during your stay. Hoping to receive you again at Lourdes. Sincerely, Jérôme Director TREMBLET Hotel Sainte Rose
3out of 5
by Carla from sintra

Posted 23-May-2016 on Hotels
Confortável mas a precisar de obras de remodelação
Comment from Hotel Management
by Jerome, Hotel Management
Olá, Obrigado por seu comentário e vamos melhorar a qualidade dos serviços. Atenciosamente, Jerome TREMBLET diretor HOTEL SAINTE ROSE
4out of 5
by Giuseppe

Posted 27-Apr-2016 on Hotels
Comment from Hotel Management
09-Jul-2016 by Jerome, Hotel Management
Bonjour, Nous vous remercions pour vos commentaires et nous espérons vous recevoir lors d'un prochain séjour. Cordialement, Jérôme TREMBLET Directeur Hôtel Sainte Rose
2out of 5
by A verified traveller from usa

No AC in the rooms

Posted 14-Oct-2015
Pros: Closeness to the shrine
they did not advertise that they did not have air-conditioning in the room. We bake in in for the first night, in spite of leaving the windows open. Then with the windows open, the noise from the street was very loud till after 2:00 am. The whole family did not sleep that night. The next day after I complained, they gave us fans. Internet connection is weak, food at the hotel pricey.
Comment from Hotel Management
09-May-2016 by jerome, Hotel Management
Dear Customer, Thank you for your comments that should help us improve our services. All rooms are not equipped with air conditioning. When you encounter a problem, our reception staff is there to help you to find a quick solution. Sorry for the inconvenience and hope to see you on a future stay in better conditions. Best Regards, Jerome TREMBLET Manager Hotel Sainte Rose
3out of 5
by A verified traveller from Montpellier

PROCHE DU SANCTUAIRE

Posted 12-Oct-2015
Pros: La proximité du sanctuaire
Cons: moderniser la chambre, et séparer les WC des toilettes
Location: Quartier assez calme proche du sanctuaire
Bonne literie. Chambre assez minimaliste pour un 3 étoiles. Si vous avez la chance d'avoir une chambre dans l'ancienne partie de l'hôtel, vous pourrez profiter des conversations de la chambre voisine, sans parler des grincements de l'ascenseur fatigué et des bruits de la rue car pas de double vitrage. WC dans le petit cabinet de toilette, pas digne d'un trois étoiles. Pas de frigo ni de bouilloire dans la chambre.
Comment from Hotel Management
14-May-2016 by jerome, Hotel Management
Bonjour, Nous vous remercions pour vos commentaires afin d'améliorer la qualité des prestations. Cordialement, Jérôme TREMBLET Directeur
4out of 5
by YAO APPIA from Abidjan ( Côte d'Ivoire)

un séjour inoubliable à l’hôtel Sainte Rose

Posted 18-Sep-2015 on Hotels
Mon épouse et moi avons étés agréablement surpris de la beauté intérieure de cette vielle bâtisse! En effet l’extérieur de hôtel donne un aspect de vieux . Nous avons trouvé un personnel charmant , attentif et compréhensif ! D'ailleurs,nous avons fait la promesse d'y revenir à notre prochaine visite à Lourdes
Comment from Hotel Management
09-Jul-2016 by Jerome, Hotel Management
Bonjour, Nous vous remercions pour vos commentaires et nous espérons vous recevoir lors d'un prochain séjour avec d'aussi bonnes conditions. Cordialement, Jérôme TREMBLET Directeur Hôtel Sainte Rose
4out of 5
by A verified traveller

This traveller left a rating score only Posted 16-Sep-2015 on Hotels
4out of 5
by Pierre

Posted 12-Sep-2015 on Hotels
Lourdes. Très gentil accueil, chambre propre, prix correct, proche de la Grotte ; un bémol j'ai voulu écouter la t.v. un peu tard et j'ai gêné ma voisine, donc insonorisation insuffisante
Comment from Hotel Management
09-Jul-2016 by Jerome, Hotel Management
Bonjour Monsieur, Nous vous remercions pour vos commentaires qui doivent nous aider à améliorer nos prestations. Nous espérons vous recevoir lors d'un prochain séjour dans de meilleures conditions. Cordialement, Jérôme TREMBLET Directeur Hôtel Sainte Rose