Ratings based on 159 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
83% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from London

Very close to Grotto and St Joseph's gate

Posted 10-Sep-2016
Pros: Very close to Our Lady's Grotto, about 2 minutes.
Cons: Staff to be more lingual
Location: Good location and plenty of restaurants near by. and a good cafe adjacent to hotel.
Except the reception staff and one other member of staff in the dining area cannot speak or understand English. The bed room for two is narrow. Clean towels daily. Breakfast is simple and plenty but lunch and Dinner is buffet but would not recommend it. it is also expensive. There are many decent restaurant near-by.
Comment from Hotel Management
11-Sep-2016 by directeur hotel sainte rose, Hotel Management
Hello, Thank you for your comments, which help us to improve guest comfort. Our staff is available to help you if you encounter a problem during your stay. Hoping to receive you again at Lourdes. Best regards, Jérôme TREMBLET Manager Hotel Sainte Rose
3out of 5
by Anna

Posted 16-Aug-2016 on Hotels
Comment from Hotel Management
20-Aug-2016 by General Manager, Hotel Management
Hello, Thank you for your comments, which help us to improve guest comfort. Our staff is available to help you if you encounter a problem during your stay. Hoping to receive you again at Lourdes. Sincerely, Jérôme Director TREMBLET Hotel Sainte Rose
4out of 5
by Georgy from Redwood City

Nice hotel

Posted 13-Aug-2016 on Hotels
This is a nice hotel within walking distance to the Grotto. Our family of four was accommodated in two rooms connected with a door (really nice). The front desk was really helpful! We arrived early in the morning, way before the scheduled check-in time and we were graciously accommodated in our rooms for no extra charge! The bathroom was clean but the fittings were a bit old. The elevator was too small for our family and baggage, so we made multiple trips. Nice neighborhood with Cafes right outside the hotel. From the room, we had a nice view of the Pyrnees mountains. Overall, a nice experience in Lourdes.
Comment from Hotel Management
17-Aug-2016 by General Manager, Hotel Management
Good Morning, Thank you for your comments and we will consider your feedback to improve services offered. We hope to receive you in better conditions during another trip to Lourdes. Best regards, Jerome TREMBLET Manager Hotel Sainte Rose
3out of 5
by fellipe from São Paulo

Excelente custo beneficio

Posted 05-Aug-2016 on Hotels
Essa é a minha 3ª vez neste hotel. Sempre muito bom , o café da manhã melhorou muito.
Comment from Hotel Management
12-Aug-2016 by General Manager, Hotel Management
Olá, Obrigado por seus comentários e estamos ansiosos para recebê-lo em uma futura estadia em Lourdes. Atenciosamente, Jerome TREMBLET Director Hotel Sainte Rose
4out of 5
by A verified traveller

Posted 02-Aug-2016 on Hotels
Comment from Hotel Management
20-Aug-2016 by General Manager, Hotel Management
Hello, Thank you for your comments, which help us to improve guest comfort. Our staff is available to help you if you encounter a problem during your stay. Hoping to receive you again at Lourdes. Sincerely, Jérôme Director TREMBLET Hotel Sainte Rose
3out of 5
by patricia from Guadeloupe

A changer les portes des chambres

Posted 18-Jul-2016 on Hotels
le petit déj qui coûte 11€ est lamentable , ni choix ni qualité , pas de produit de terroir , du jambon juste bon pour cuisiner!il vaut mieux ne pas être anglo-saxons et aimer bien manger le matin... Manque de sécurité au niveau des chambres les loquets(serrures) doivent dater des années cinquante! et on y entre trop facilement; magique pour les voleurs!!. Nous allons chaque année en pèlerinage et l'année prochaine nous ne reprendrons pas cet hôtel malgré sa proximité avec le sanctuaire....
Comment from Hotel Management
04-Aug-2016 by General Manager, Hotel Management
Bonjour, Nous vous remercions pour vos commentaires qui doivent nous aider à améliorer la qualité de nos prestations. Notre établissement présente toutes les garanties de sécurité et respecte les normes en vigueur. Nous apportons une attention aux produits servis et la variété de l'offre petit déjeuner qui inclus céréales, jambon, fromage, confitures, miel, viennoiseries, pains, pâtisserie, jus de fruits, salade de fruits, pruneaux au sirop, boissons chaudes. En vous remerciant pour votre séjour. Cordialement, Jérôme TREMBLET Directeur Hotel Sainte Rose
4out of 5
by A verified traveller from Dublin

Great Location

Posted 14-Jun-2016
Pros: Location and Staff very Pleasant
Location: Close to the Grotto, could see the Entrance at the of the Road. The Centro is better for Food.
The hotel is clean, rooms are small but all are in Lourdes(Tarbes). Staff were helpful and very close to the Grotto and the Centre. Great Location
Comment from Hotel Management
20-Jun-2016 by jerome, Hotel Management
Dear Guest, Thank's very much for your nice comments and we enjoy to welcome you again. See you for a next stay. Best regards, Jerome TREMBLET Manager HOTEL SAINTE ROSE
3out of 5
by Myrna from NJ.

Reasonable priced place.

Posted 31-May-2016 on Hotels
Good service, with erratic Wifi reception..
Comment from Hotel Management
by Jerome, Hotel Management
Good Morning, Thank you for your comments and we whish welcome you again to Sainte Rose Hotel. Best regards, Jerome TREMBLET Manager Hotel Sainte Rose
2out of 5
by Maria from Albacete

Posted 30-May-2016 on Hotels
Centrico,hotel antiguo,malos olores,
Comment from Hotel Management
20-Aug-2016 by General Manager, Hotel Management
Hello, Thank you for your comments, which help us to improve guest comfort. Our staff is available to help you if you encounter a problem during your stay. Hoping to receive you again at Lourdes. Sincerely, Jérôme Director TREMBLET Hotel Sainte Rose
3out of 5
by Carla from sintra

Posted 23-May-2016 on Hotels
Confortável mas a precisar de obras de remodelação
Comment from Hotel Management
by Jerome, Hotel Management
Olá, Obrigado por seu comentário e vamos melhorar a qualidade dos serviços. Atenciosamente, Jerome TREMBLET diretor HOTEL SAINTE ROSE