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Reviews of Grand Hotel Moderne

4 out of 5
Grand Hotel Moderne
21 Avenue Bernadette Soubirous, Soubirous Frères, Lourdes, Hautes-Pyrenees

Reviews

9.2

Wonderful

Rating 10 - Excellent. 92 out of 141 reviews" "
Rating 8 - Good. 42 out of 141 reviews" "
Rating 6 - Okay. 6 out of 141 reviews" "
Rating 4 - Poor. 1 out of 141 reviews" "
Rating 2 - Terrible. 0 out of 141 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Marietta, Union City

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The loccation of the hotel was very near the sanctuary.
Stayed 2 nights in Apr 2024

10/10 Excellent

Conrado

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, friendly staff, clean rooms and very good restaurant.
Stayed 2 nights in Mar 2024

10/10 Excellent

suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the grotto and lovely hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

Clarisse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay while in Lourdes. Will stay here again when we come back!
Stayed 2 nights in Nov 2023

8/10 Good

peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely. I loved the historic architecture. If visiting during the off season,be aware that little to no resturants or cafes are open. Very short walk to the sanctuary of Lourdes. Staff was friendly.
Stayed 2 nights in Nov 2023

8/10 Good

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Desiree Ann

Liked: Cleanliness, property conditions & facilities, room comfort
Wonderful Stay
The location to the Sanctuary is perfect. The entire staff is friendly and very welcoming. I would recommend this location for anyone traveling to Lourdes.
Stayed 2 nights in Oct 2023

6/10 Okay

Evangeline

Travelled with family
Liked: Cleanliness, staff & service, amenities
I did not like the carpet. The room is clean but is smelly. Also I did not like the beddings. I doubled the blanket and still freezing. Temp control does not work properly. They should use comforter instead of those old blankets. Carpet needs to be changed smelly. Location perfect
Stayed 2 nights in Oct 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk people very friendly and accommodating . Food was great!!
Stayed 2 nights in Oct 2023

10/10 Excellent

Jude

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional hotel with character. Great location with excellent restaurant attached. We have stayed here before and would stay here again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Saad, Dixon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property location is unique, it’s close to sanctuary and other shopping and dining attractions. The front desk staff is amazing, kind and very professional. It was truly wonderful experience.
Stayed 2 nights in Aug 2023

10/10 Excellent

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolutely classic Belle Epoque Grande Dame of Lourdes. Right by the places you are visiting. The best place to stay
Stayed 1 night in Aug 2023

10/10 Excellent

Armenui

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely friendly staff, especially Arthur was very helpful with giving driving directions. Loved our stay!!!
Stayed 2 nights in Jun 2023

10/10 Excellent

Jane Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Jane Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All of the staff were exceptional. We enjoyed every minute of our stay and cannot wait to return. We did not plan to eat in the hotel but after our first excellent dinner from the a la carte menu ended up eating there every night.
Stayed 1 night in May 2023

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice large room close to everything. All staff were friendly, helpful and thoughtful, front deskman especially.
Stayed 1 night in May 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

David

Stayed 1 night in Sep 2022

10/10 Excellent

teresa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in great proximity to the Eiffel Tower. The tower was visible to my room. The staff was very helpful. I tried to speak a few French words that I learned which was not necessary as the staff spoke enough English. However, Celine who welcomed us during our daily breakfast was so helpful and offered suggestions. I only wished the hotel had money exchange for our dollar… which we needed on our 3rd day!!!
Stayed 2 nights in Oct 2022

10/10 Excellent

Rose

Stayed 1 night in Sep 2022

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great location in proximity to the sanctuary.
Stayed 2 nights in Sep 2022

8/10 Good

Peter Martin

Travelled with family
The ambaince and the pleasant staff
Stayed 7 nights in Aug 2022

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing--very friendly and made sure that our family was looked after very well.
Stayed 3 nights in Jun 2022

10/10 Excellent

Julie

Stayed 3 nights in Jul 2022

8/10 Good

Clara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are going to Lourdes to see the grotto this is the closest and most convenient hotel. Across the street! Staff was very kind and I appreciate they spoke English. It is an older traditional hotel but we were expecting this so it was not an issue.
Stayed 1 night in Jun 2022

8/10 Good

Selladurai

Stayed 2 nights in Jun 2022

10/10 Excellent

Elvira

Travelled with family
Liked: Staff & service, property conditions & facilities
Sense of elegance old fashion and yet modern beautiful hotel. Joseph was very helpfu and amicable… just a 5 minute walk to the sanctuari0 . Highly recommended….
Stayed 1 night in May 2022

8/10 Good

Maria Leonor

Travelled with family
Liked: Cleanliness, amenities
- The big problem was that the air conditioning system didn't work during our stay. It was very warm in the room (even though this was spring - May), which made it difficult to sleep. - Service was very slow in the restaurant in the hotel on our second evening. There were a lot of customers dining in the restaurant that night. So we could understand some delay. But the delay was really excessive. - It's absurd in France to serve orange duck without any orange. But the restaurant managed to do that. - The best part of the hotel is its location - very convenient. Staff at reception are friendly.
Stayed 2 nights in May 2022

8/10 Good

Geraldine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful from the moment we arrived until we departed. Paolo made us very welcome and Thierry in the restaurant was extremely welcoming and gracious. The building is exquisite and it felt as if one had landed into a glamorous movie set. It would have been nice to have had larger bottles of shower gels and shampoos as these were very fiddly and not luxurious at all. The hotel is 4 star and it looks luxurious but one can still be eco friendly by using glass bottles in the bathroom that can be refilled rather than plastic bottles attached to the wall that are not always easy to use. Tissues in the bathroom would have been lovely also; the little touches seemed to be missing in the rooms while the front of house was excellent. A complimentary bottle of water by the bedside is expected these days and the bottle should be glass not plastic. The food in the stunning restaurant was far below our expectations for French cuisine but what we did have was delivered with HUGE smiles. I look forward to returning to the Grand Hotel Moderne again soon. It was so convenient and the views from our balcony were very pleasant indeed. Overall my friend and I enjoyed our visit very much and we wish the Proprietor Joseph and his team continued success with all they do at the Hotel. It is a GEM in Lourdes. Merci to Ines for her help and warm departure and the bottles of water for our trip.
Stayed 2 nights in Apr 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay: 9th October 2019 - 10th October 2019 Like: -Hotel is located VERY close to the sanctuary, makes visiting the bath very easy. -The staffs are very kind, friendly and helpful. EXAMPLE 1) Receptionist helped us with our luggages when checking in and have them delivered to our room. EXAMPLE 2) Receptionist upgraded our room to
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the Grotto and the people in the hotel were very friendly and helpful.
Stayed 2 nights in Oct 2019

4/10 Poor

Michael

Travelled with family
Disliked: Room comfort
Run-down.
Hotel rooms were run down and old. We had a Master Suite which was very dated. Hard to get service at the bar as they were under staffed. Paulo at check-in was very good.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
I like the unique motif of the room, spacious too. The amenities in the bathroom is a complete packet for a traveler. Your hotel is recommendable.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Rosalinda, California

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the gate of the sanctuary . Close to shopping centers
Stayed 1 night in Oct 2019

10/10 Excellent

Chantal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

10/10 Excellent

JTeixeira, Gilroy California USA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful historic and well maintained property. Great meal at the restaurant. Attentive staff. Great location adjacent to pilgrimage site for easy access for mass, candlelight procession and other activities.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness
Close to the sanctuary of our Lady of Lourdes. It is kind of noisy because it locates right at the entry of the sanctuary.
Stayed 3 nights in Apr 2019

10/10 Excellent

Oliver, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming and great location
Fantastic old hotel, very clean and updated.
Stayed 1 night in Oct 2018

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really appreciated our stay at Grand Moderne Hotel most especially Paulo who accommodated our request for a balcony room with a view of the Marian procession. Our room was spacious, comfortable & clean and added to our wonderful experience of Lourdes. Thanks!
Stayed 3 nights in Sep 2018

10/10 Excellent

Cipriano, San Leandro , CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is conveniently located — just a few steps away from the sanctuary. Excellent and very heloful staff. Our room was very clean and comfortable. I will stay at this hotel again and recommend to my friends .
Stayed 3 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Dwight

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Bernardina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location unbeatable
Excellent location, excellent customer service, specially Nicholas, he was so helpful.
Stayed 1 night in Aug 2018

10/10 Excellent

Kristin, Los Gatos, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our family of four had a wonderful one-night stay at Grand Hotel Moderne. It is just steps from the cathedral. The staff was incredibly friendly and helpful. We were in town to catch the start of Stage 19 of the Tour de France, and at check-in, we learned that the riders would be going right down our street, literally right under our balcony (we were in room 101). Awesome! There is no onsite parking, and with all the one-way streets around the hotel, it was a little tricky figuring out where to park just to check in. But the parking garage is just a short walk away. And it was fairly roomy by European standards.
Stayed 1 night in Jul 2018

10/10 Excellent

Rosie, Collwyville, Texas USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Close to the grotto.
The Hotel was very nice and so were the Staff at the front desk, Nicholas & Paulo. We had a large beautiful room with a balcony overlooking the esplanade procession. Many shops around hotel for shopping. The food at the restaurant was very good too & our waiter, Jerry, was very nice & accomodating. I would definitely stay at this hotel again & recommend it.
Stayed 2 nights in Jun 2018