Ratings based on 91 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
93% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveller from milano

camera piccola bagno freddo

Posted 02-Feb-2016
Pros: il piumino del letto.
Cons: vedete voi
Location: periferico e in salita
appena arrivati non trovava la prenotazione, molto maleducata e aggressiva. camera piccola, bagno senza bidet televisore non funzionante presa del computer non esistente ho dovuto comprarla. porta ingresso camera dura da aprire.armadio non esistente solo 3 grucce appese ad un tubo.Bagno gelido senza riscaldamento.PREMETTO che sono di bocca buona, difficilmente mi lamento ma questa sistemazione era orribile. grazie italo sersale.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel to stay because it's near by the train

Posted 28-Nov-2015
Pros: The location is perfect. It's easy to find the food to eat :)
Location: Walk distance to go everywhere e.g. Bernadette's house, Sanctuary and the supermarket is next to our hotel.
It's easy to find this hotel by walk distance. It's not a big hotel but it's very comfortable to stay at this hotel. The staffs are very helpful and friendly. I recommend everyone to stay at this hotel if you visit LOURDES.
4 out of 5
Recommended
for Families
by jean pierre from chateau renault

Posted 30-Oct-2015 on Hotels
personnel tres accueillant à notre ecoute
4 out of 5
Recommended
for Couples
by A verified traveller

Simple and convenient

Posted 17-Oct-2015 on Hotels
Small and simple hotel close to the train and the grotto. You can bring your food and eat it in the tiny breakfast area. That is a very good idea if your traveling with a budget in mind.
3 out of 5
Recommended
for Getaway With Friends
by Antoine

agréable séjour

Posted 14-Oct-2015 on Hotels
bon rapport qualité / prix, bien placé propre et bon acceuil
4 out of 5
Recommended
for Families
by A verified traveller

This traveller left a rating score only Posted 13-Oct-2015 on Hotels
2 out of 5
Recommended
for Couples
by A verified traveller

Posted 11-Sep-2015 on Hotels
Habitación vieja
3 out of 5
Recommended
for Families
by solange from ERAGNY SUR OISE

Evaluation du sejour

Posted 26-Aug-2015 on Hotels
Mon séjour, en compagnie de ma sœur s'est déroulé sans encombres, nous sortions et revenions à notre guise. Mathilde et Jérôme, les gérants ont été supers, les draps de bains changés tous les jours à notre demande,mais pas la literie. La chambre n'a pas été nettoyée une seule fois en 5 jours. Gouvernante en Hôtellerie, moi-même, je posais des pièges le matin et je les retrouvais tous les soirs. les gérants devraient y veiller.
Comment from Hotel Management
29-Aug-2015 by Mathilde, Hotel Management
Madame, Nous vous remercions d'avoir laissé un avis. Nous essayons d'être à l'écoute de nos clients le plus possible. Si nous avons eu des petits oublis dans votre chambre, nous nous en excusons. Rien de sert de 'poser des pièges', il suffit de nous en parler et nous pouvons agir rapidement. Toutefois, nous précisons que le ménage des chambres est assuré quotidiennement : lits refaits, nettoyage salle de bain et WC, changement des poubelles, rajout papier WC et savon si besoin, aspirateur. Changement des draps de bain sur demande (règles écologiques obliges!) . Literie changée 1 à 2 fois pendant les séjours à partir de 7 jours (Ce service peut-être assuré quotidiennement ou presque, dans des catégories d'hôtels supérieure,s avec des tarifs de chambre en adéquation.) Nous espérons que malgré ces 'petits oublis', nous aurons le plaisir de vous accueillir de nouveau chez nous. Cordialement.
3 out of 5
by A verified traveller from ES.

Close to centre.

Posted 10-Aug-2015
The hotel has no parking, so you need to search for a parking space may not be anywhere near. It was clean but needs to be refurbished as looks tired, breakfast was good but no savoury choice, the reception doubles up as dinning room so a bit cramped.
Comment from Hotel Management
02-Sep-2015 by Mathilde, Hotel Management
We thank you for having left your opinion. As mentionned in hotel description, Free public car parks are available near hotel, even when there are o lot of tourists... we know some places where you always get car park spaces. We keep changing all funitures in rooms, starting by the beds. We still have few things to change but a lot has been done since 5 years. Brekfast, in option, offers more than 20 differents products (as 3 types of Lipton tea, Danone yogurths, Kellog's cereals, fresh fruits, Andros marmelade...). As hotel is a small family etablishment, effectivly, reception is in the same room as breakfast space. Best regards.
2 out of 5
Recommended
for Couples
by A verified traveller

This traveller left a rating score only Posted 30-Jul-2015 on Hotels