Ratings based on 112 Verified Reviews

4.0 out of 5
90% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Ottawa, Canada

Posted 09-Jul-2017
We had a good experience. The hotel was in a great location, walking distance to the train station and sanctuary and shopping. Food was good in the restaurant.
5 out of 5
by Anne

A quality 3star hotel in Lourdrs

Posted 27-May-2017 on Hotels
From check in to check out, the staff were professional and courteous, making me feel very welcome. I felt a valued customers. Internally and externally the building was in good order and spotlessly clean throughout. The dining staff were delightful and nothing was too much trouble throughout my stay. I have stayed in many 4 star hotels in the area but this hotel for quality of accommodation and staff is on a par. You would not be disappointrd
5 out of 5
Recommended
for Everyone
by A verified traveller from New Zealand

Near the train station

Posted 05-May-2017 on Wotif
This is a budget hotel so I didn't expect the Ritz. I was pleasantly surprised. The room was tiny but well designed. Everything was spotless. The breakfast was plain but good and the dinner was ok. The staff were very polite and efficient and spoke good English.
5 out of 5
by Saad

Posted 03-Apr-2017 on Hotels
It was very close to train station.. very local.. staff was excellent... every thing was great about this hotel for the price we paid
5 out of 5
by Philip

Overnight stay.

Posted 01-Apr-2017 on Hotels
Clean compact room near to train station with very welcoming and friendly staff. If back in Lourdes would stay again.
4 out of 5
Recommended
for Everyone
by A verified traveller

nice hotel close to the church& in the center

Posted 11-Mar-2017
Pros:
Cons:
Location: right in downtown & close to everything
I'm satisfied with this hotel
1 out of 5
by A verified traveller

Bad

Posted 30-Jan-2017 on Hotels
With no room service, no dustbin, no water it was a very difficult experience.
Comment from Hotel Management
03-Mar-2017 by General Manager, Hotel Management
Dear Madam Thank you for taking the time to tell us about your experience at the ibis Lourdes Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. But for information in Ibis Hotels there is no room service, and not bar in room... We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, D.CLOLUS and Ibis Lourdes's Team
2 out of 5
by A verified traveller

Horrible customer service with small, dirty rooms

Posted 01-Dec-2016 on Hotels
It was not a good experience. The service was horrible. When we asked to upgrade the room we were told that all the rooms of the same size. There was not room service. We checked in the hotel again as we had missed our train. We were given our old room again which was not cleaned.
4 out of 5
by Wincent

Posted 05-Feb-2016 on Hotels
Comment from Hotel Management
22-Feb-2016 by cc, Hotel Management
Thanks and hope to see you soon D.CLOLUS and his Team
4 out of 5
Recommended
for Everyone
by A verified traveller

Close to Train station and Lourdes Sanctuary .

Posted 04-Jan-2016
Convenient walking distance to Train station and Lourdes Sanctuary.
Comment from Hotel Management
14-Jan-2016 by cc, Hotel Management
Thanks and hope to see you soon D.CLOLUS and his Team