Suite, 2 Queen Beds ( Vu ) | Premium bedding, individually decorated, individually furnished

Reviews of Vu Guesthouse

3 out of 5
Vu Guesthouse
822 S Floyd Street, Louisville, KY

Reviews

8.6

Excellent

Rating 10 - Excellent. 161 out of 278 reviews" "
Rating 8 - Good. 71 out of 278 reviews" "
Rating 6 - Okay. 25 out of 278 reviews" "
Rating 4 - Poor. 9 out of 278 reviews" "
Rating 2 - Terrible. 12 out of 278 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

7.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good hotel
Liked this place. The staff was great and very nice. Has a nice lobby/bar area. Free parking onsite. The only thing was the bed was uncomfortable. At least the room we had needed a new mattress. You could feel the springs and both of us would sink to the middle laying on it. Needless to say we did not sleep good.
Stayed 1 night in Oct 2022
Response from The Vu Guesthouse Front Desk Team on 25 Oct 2022
Thank you for taking a moment to leave a review of the Vu Guesthouse and your positive experience at our property. We apologize if the bed was uncomfortable. We will certainly take a look at that and take the appropriate steps. Safe travels home and we look forward to welcoming you again in the near future.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 3 rd stay at Vu We love the friendly staff, the decor and the affordable pricing for such a beautiful hotel.
Stayed 1 night in Oct 2022
Response from The Front Desk Team on 24 Oct 2022
Thank you Jennifer for your wonderful review of the Vu Guesthouse. On behalf of the staff and management, we are so happy that we met and exceeded your expectations. Thank you for allowing us to be of service and we look forward to welcoming you again in the near future!!

10/10 Excellent

Jennifer

Stayed 1 night in Oct 2022
Response from The Front Desk Team on 17 Oct 2022
Thank you for your wonderful review of the Vu Guesthouse. We are happy that you were satisfied with your stay. Safe travels home.

8/10 Good

Katherine

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2022
Response from The Front Desk Team on 11 Oct 2022
Thank you for your review of the Vu Guesthouse. We are happy that you were pleased with your stay. Thank you for allowing us to be of service. Safe travels home.

6/10 Okay

Joanna

Business traveller
Liked: Cleanliness, staff & service, room comfort
We were the only people in the hotel, a lot of drug addicts walking around, parking is far and sucks when you have alot of carry on stuff. Seeing pictures to actually being there in person is different; paint is peeling, a very moldy smell in the hall way and very dark, and also our lock for the room didn’t work so didn’t feel comfortable
Stayed 2 nights in Oct 2022
Response from The Vu Guesthouse Front Desk Team on 11 Oct 2022
Thank you for your review of the Vu Guesthouse. With the Dawson Elementary School across the street from us and Norton's Children's Hospital two blocks away, we believe that your characterization of the area is not accurate. We have parking directly in front of the building which will allow you easy access to the front of the hotel. If you wish to park in our private parking lot, our private alley leads you to parking that is directly on the side of our Event and Convention space. We have a large campus with two buildings for our hotel, a 15,000 square foot convention and event space, gym, and other operational support buildings - so we understand that we are spread out over a large area. But we do strive to providing parking as close to your entrance as possible. We apologize if there were unwanted smells in the hallway - we will investigate and get that corrected. And all of our locks are electronically controlled, and we were unaware of any issues. We always remind our guests (no matter where you stay) to alert the front desk staff of any issues. They will respond quickly to address your needs. Thank you for taking the time to leave us a review as we are always working hard to provide a better experience for our guests.

8/10 Good

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although one of its near neighbors is a Salvation Army homeless shelter, it was a comfortable place to stay. It is easily accessible, and it is not far from such attractions as the Speed and downtown. It is also 5 minutes from the friends we were in Louisville to see.
Stayed 4 nights in May 2022
Response from The Front Desk Team on 28 Sept 2022
Thank you for your review of the Vu Guesthouse. We are happy that you were satisfied with your stay and we wish you safe travel home.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff!
All around an awesome stay!
Stayed 5 nights in Sep 2022
Response from The Front Desk Team on 28 Sept 2022
Thank you for a wonderful review. On behalf of the staff and management, we are happy that we exceeded your expectations. Safe travels home..

8/10 Good

Kirstie

Disliked: Cleanliness
There were obvious stains of the unsavory sort on and around the bed. Limited information given to assist first time visitor.
Stayed 2 nights in Sep 2022
Response from The Front Desk Team on 28 Sept 2022
Thank you for taking a moment to leave a review of our hotel. We're always striving to make your experience better and we will take note of your suggestions and make sure we make improvements on future visits. Save travels home..

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quirky place! Loved the lobby bar but the real star was the staff. We only met two people while we were there but the pride they showed in their work was amazing. I was tired and didn’t catch names but the front desk young lady is a real gem. Keep doing what you are doing.
Stayed 2 nights in Sep 2022
Response from Vu Guesthouse Front Desk Team on 22 Sept 2022
Thank you so much for your awesome review of the Vu Guesthouse. On behalf of the entire team, thank you for allowing us to be of service. We are excited that we met and exceeded your expectations. Safe travels home and we look forward to welcoming you again in the near future.

6/10 Okay

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was okay but the area is not so nice
The hotel itself was really nice on the inside but it is located in a not so great area of town. We had to walk down an alley to get to parking and each morning when we went to leave to go out for the day we were greeted by a rather large population of homeless directly across from the parking lot. There was no mini fridge or coffee pot in the room which was less than convenient. The rooms were very nice, comfy beds, nice bathroom and very clean. Overall we didn't really have any specific issues but the surrounding area did not make me feel very safe, especially coming back to the hotel late at night and walking the alley from the parking lot. We had easy access to I65 to get to the convention center which is where we were going and that was definitely a plus.
Stayed 2 nights in Sep 2022
Response from The Vu Guesthouse Front Desk Team on 19 Sept 2022
Thank you, Danielle for leaving a review for the Vu Guesthouse. The Smoketown area of Louisville is a constantly evolving neighborhood and our presence as a boutique hotel along with our 15,000 square foot event space, gym and surrounding school and hospital is designed to revitalize our area. And while every city in America seems to experience a homeless situation, we are extremely glad that the neighboring business all work together to keep the area safe and clean. We will continue to do all that we can to make all our guests feel safe and comfortable.As a boutique hotel, we have chosen not to provide a mini fridge and coffee pot in our hotel rooms. However, we do have coffee & tea available in both building's foyer and we are more than happy to bring a cup too you upon request. Thank you for your kind words on our hotel, staff, and design. We are always striving to provide a clean, inviting, and relaxing stay for our guests.Thank you for taking the time to leave feedback about the Vu Guesthouse and we are happy that we were able to meet your expectations. Thank you for allowing us to be of service and we wish you safe travels home.

6/10 Okay

paula

Liked: Cleanliness, staff & service, room comfort
Chose for location, just an ok space
I selected this hotel for the location close to my daughter's house. I am glad to see them repurposing old buildings but this one is rather difficult to navigate. The main building smells like an old structure. We were in the annex which was ok but not as nice as the price should indicate. For the money, they should do better on amenities, like an ice machine in the annex, etc.
Stayed 1 night in Sep 2022
Response from The Front Desk Team on 19 Sept 2022
Thank you for your review of the Vu Guesthouse. Our annex building contains our larger rooms which are our 1 bedroom suites and King/Queen corner suites. While our campus is large, we do have a private alley that leads straight to the annex with parking right in front of the building. We apologize for no ice machine in that building, but we are happy to bring it to you upon request. Safe travels home and thank you for your feedback.

8/10 Good

Dan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from The Front Desk Team on 7 Aug 2022
Thank you for taking a moment to leave a review of the Vu Guesthouse & Luxury Boutique Hotel. On behalf of the staff and management, thank you for allowing us the opportunity to be of service. We hope you enjoyed your stay. Safe travels home and we look forward to welcoming you again in the near future.

10/10 Excellent

Heidi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible and different
Stayed 1 night in Jul 2022
Response from The Front Desk Team on 6 Jul 2022
Thank you for your wonderful review of the Vu Guesthouse. Thank you for staying with us. Safe travels home!

8/10 Good

Michell

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2022
Response from The Front Desk Team on 19 Jun 2022
Thank you for your review of the Vu Guesthouse. On behalf of the staff and management, we are happy that you were pleased with your stay. Safe travels home and we look forward to welcoming you again in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would have liked to be closer downtown. Was very clean, boutique hotel. Taylor was very hospital! Loved decor!
Stayed 1 night in Jun 2022
Response from The Vu Guesthouse Front Desk Team on 13 Jun 2022
Thank you for your wonderful review of the Vu Guesthouse. On behalf of the entire staff, thank you for allowing us the opportunity to be of service. Safe travels home and we look forward to hosting you again in the near future.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem
Great spot. Different that what you’ll find at most places. Everyone was exceptionally friendly and welcoming.
Stayed 1 night in May 2022
Response from The Vu Guesthouse Front Desk Team on 13 Jun 2022
Thank you for your wonderful review of the Vu Guesthouse. On behalf of the entire staff, thank you for allowing us the opportunity to be of service. Safe travels home and we look forward to hosting you again in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again!
Enjoyed my stay here, comfy, fun, and the check in process with Taylor was a delight!
Stayed 2 nights in May 2022
Response from The Vu Guesthouse Front Desk Team on 13 Jun 2022
Thank you for your wonderful review of the Vu Guesthouse. On behalf of the entire staff, thank you for allowing us the opportunity to be of service. Safe travels home and we look forward to hosting you again in the near future.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from The Front Desk Team on 22 May 2022
Thank you Eric for your wonderful review of the Vu Guesthouse. On behalf of all of us, thank you for allowing us to be of service. We wish you safe travels home and we look forward to welcoming you again in the near future.

10/10 Excellent

Natonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a really swanky and posh hotel really exclusively laid out I only wish the spa was for men and women not just men that was kinda cheap
Stayed 1 night in May 2022
Response from The Vu Guesthouse Front Desk Team on 13 Jun 2022
Thank you for your review of the Vu Guesthouse Hotel. The spa is a separate business that is not associated with the hotel but we thank you for recognizing our swanky and posh style. Safe travels home and we look forward to serving you again in the near future.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
People great. Location bad.
Not clise to many attractions. For example, it is a 20 minute walk to Whiskey Row. People are nice and caring. My room was dark, weak lights combined with dark colors. It looked like something out of the movie Beetlejuice.
Stayed 2 nights in Apr 2022
Response from The Front Desk Team on 25 Apr 2022
Thank you John for your review of the Vu Guesthouse. We pride ourselves on our attentive and caring guest service agents and we are pleased that we met your expectations. We definitely understand that we are a good walking distance from downtown Louisville attractions but for those who do not like to walk, Louisville is a Uber and Lyft friendly city just 6 minutes away from downtown. We are glad that you got to experience Whiskey Row - it is definitely a highlight of the city. Thank you for allowing us to be of service and we wish you safe journeys home.

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2022
Response from The Front Desk Team on 12 Apr 2022
Thank you for your review. We are working hard to always improve our guest experience. If any part of your experience was less than satisfactory, please contact our front desk and we will work to make it right. Safe travels home.

10/10 Excellent

James

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022
Response from The Front Desk Team on 11 Apr 2022
Thank you James for an awesome 10 out of 10 review for the Vu Guesthouse. We are so happy that you were pleased with your stay. Thank you for allowing us to be of service. Safe travels home and we look forward to hosting you again in the future.

8/10 Good

Carrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique Stay with Comfy Beds
This was a very neat, unique and Instagram worthy hotel. Check in was good but parking was a little tough. We had to park down around the alley and then walk all the way back around the front of the building (note the back entrance is to a spa and you can't get in there). Felt a little sketchy being so late and wish they would turn on the light for the alley we saw on the side of the hotel. Then once we checked in we were told our room was actually a separate building back down the alley. Little tough when it was raining and we were already tired. The nice decor extended to the extra building and our queen bed room with a sitting area was very nice and the bed was firm but comfy. I would stay here again but maybe check in first so you'll know where it's best to park.
Stayed 1 night in Apr 2022
Response from Adrian Uribazo, General Manager, Sales & Marketing on 10 Apr 2022
Hello Carrie, Thank you for your lovely review of the Vu Guesthouse. We are very happy that you were pleased with your stay. We do have a pretty large campus with two hotel buildings, a event and conference building and a spa building. As such, there is a little walk to get to each area. We will definitely find ways to improve our communication on parking, driving and where your accommodations may be on the campus. This will help manage expectations when headed to the hotel and give you a heads-up on where to go. We are glad that you found the beds comfortable. It is nothing like getting a good night sleep on a comfortable bed and we are glad you liked it. Thank you for staying with us and we look forward to welcoming you again on your next visit.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very unique environment! Great service by staff.
Stayed 1 night in Apr 2022
Response from Adrian Uribazo, General Manager, Sales & Marketing on 8 Apr 2022
Hello Anthony and thank you for your wonderful review of the Vu Guesthouse. On behalf of all of us, we are happy that you were thrilled about your stay. Safe travels home and we look forward to hosting you again the near future.

4/10 Poor

Rodolfo

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is trip club
Stayed 1 night in Mar 2022
Response from Vu Guesthouse Front Desk Team on 29 Mar 2022
Hello Rodolfo, Thank you for your review of our property but we are confused about your comments? We are a hotel not a club so we are not sure what your expectations were upon arriving. Feel free to call the hotel and speak to the General Manager and we will be happy to answer any questions you might have or address any concerns you encountered during your stay. None was brought to our attention but we are more than happy to discuss your stay and make your next visit an excellent one. Thank you.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique place!
Stayed 3 nights in Feb 2022
Response from Adrian Uribazo, General Manager, Sales and Marketi on 25 Feb 2022
Thank you Cynthia for leaving us a great review of the Vu Guesthouse. We are so happy that we met and exceeded your expectations. Thank you for allowing us to be of service. Safe travels home and we look forward to hosting you again in the near future.

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Adrian Uribazo, General Manager, Sales & Marketing on 22 Feb 2022
Thank you Aaron for leaving a positive rating of your stay at the Vu Guesthouse. It was a pleasure to be of service. Safe travels home and we look forward to hosting you again in the future.

6/10 Okay

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Pricey for where it is, very clean and friendly people. The place just seemed weird, gay club in the back that called a vapor spa
Stayed 2 nights in Feb 2022
Response from Adrian Uribazo, General Manager, Sales & Marketing on 20 Feb 2022
Thank you, William, for leaving a review for the Vu Guesthouse & Luxury Boutique Hotel. We pride ourselves on having a well maintained and clean facility backed with a courteous and accommodating staff. I am happy that we met your expectations. I am sorry that you thought the hotel was "weird," as we are not sure what that means. Our hotel is like all other hotels - welcoming guests from all over the country who wish to visit the city of Louisville. And while there is a gym & spa behind us, it has nothing to do with the hotel and its operations. Our goal is to provide a unique and different hotel experience - one that you would not get from the other branded hotels in the area. We will continue to work hard to make sure we provide a positive stay for all our guests. Thank you for taking a moment to leave us feedback about your stay.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful room and lobby/bar! Room was warmed up for us and TV on waiting for us as soon as we checked in. Will be back if we're in the area!
Stayed 1 night in Feb 2022
Response from Adrian Uribazo, General Manager, Sales & Marketing on 14 Feb 2022
Many thanks Sarah for your positive review of the Vu Guesthouse. We are so happy that we met and exceeded your expectations. Thank you for allowing us to be of service and we look forward to welcoming you again in the future.

10/10 Excellent

Dedra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is so unique and beautiful!
Stayed 1 night in Feb 2022
Response from Adrian, General Manager, Sales & Marketing on 6 Feb 2022
On behalf of the staff and management, thank you so much for your wonderful review. It was a pleasure to be of service and thank you for allowing us to host you for the evening. If your travels should bring you back to the Greater Louisville Metro area, we hope to see you again. Safe travels home!!

10/10 Excellent

Candace

Stayed 1 night in Jan 2022

4/10 Poor

Shane

Stayed 1 night in Jan 2022
Response from Adrian Uribazo, General Manager, Sales & Marketing on 26 Jan 2022
Thank you for your stay with us and I am sorry that you did not have a good experience with us. While I do not know the specifics, we can only assume it was because of the hotel policy that is enforced after midnight and informed to you by the night clerk. This policy has been in placed since the hotel was open and is designed specifically for the safety of our staff and our guests. If you have any questions regarding this policy, please feel free to reach out to us at anytime. Thank you for staying with us.

10/10 Excellent

Keri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Adrian Uribazo, General Manager on 19 Nov 2021
Hi Keri, many thanks for your great review of the Vu Guesthouse. It was a pleasure to be of serviceand we look forward to welcoming you again to Louisville if your travels should be bring you back to our city. Safe travels home.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Overall the hotel was excellent. If I’m going to pick at small details, the bathroom door was difficult to open and close; the room was not well lit. Staff was helpful and friendly and the room was clean
Stayed 1 night in Nov 2021
Response from Adrian Uribazo, General Manager on 19 Nov 2021
Hi David, thank you for leaving us a great review of the Vu Guesthouse. We are happy that you were happy with your stay. Thank you for allowing us to be of service. Safe travels home.

10/10 Excellent

Ricky

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to Stay!!
Excellent staff. Very nice place to stay. Clean, comfortable, welcoming. Gem hidden away but well worth the stay.
Stayed 1 night in Oct 2021
Response from Adrian Uribazo, General Manager on 11 Oct 2021
Hello Ricky, thank you for leaving a positive review of the Vu Guesthouse. On behalf of the staff and management, we are excited that we have exceeded your expectations. Thank you for allowing us to be of service. If your travels should ever bring you back to the greater Louisville Metro area, we look forward to hosting you again soon. Save travels home.

6/10 Okay

Emilee

Liked: Staff & service
Stayed 2 nights in Sep 2021

8/10 Good

John

Liked: Cleanliness, property conditions & facilities, room comfort
Louisville vacation
Very fun decor and concept, location left something to be desired. Very comfortable bed and great shower. Get a new coffee machine, every fist batch they made for the day was cold.
Stayed 2 nights in Aug 2021
Response from Adrian Uribazo, General Manager, Sales & Marketing on 26 Aug 2021
Greetings and thank you for taking a moment to leave us feedback about your stay. We are happy that your stay with us was a pleasant one. Thank you for letting us know about the coffee machine (LOL) - a simple mistake we fixed. We got you covered. We are excited about the potential of the Smoketown area. With our hotel, event and convention space, gym, and other projects on the horizon, we hope to transform the area into a new entertainment and lodging destination for visitors to Louisville. In time, we are excited about the growth of the area. Safe travels home and we look forward to hosting you again soon.

10/10 Excellent

Ramondo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Adrian Uribazo, General Manager on 24 Aug 2021
Thank you for taking a moment to leave feedback about your stay at the Vu Guesthouse. On behalf of the staff and management, we are happy that we met and exceeded your expectations. Thank you for allowing us to be of service. Safe travels home and we look forward to seeing you again soon.

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
It felt like it wasn’t in the safest part of town. There was also some disturbing items found in our room.
Stayed 2 nights in Jun 2021
Response from Adrian Uribazo, General Manager on 8 Aug 2021
Thank you for taking a moment to leave feedback at our property. With a 15,000 square convention center space next door, health spa and gym and soon to open casual bar/diner - our complex is safe for our visitors, guests and travelers from across the United States and abroad. We are only two blocks away from WAVE TV News station and the Norton's Children Hospital and security regularly patrol the grounds for the safety of our guests. All rooms are inspected prior to our guests arrival so we are not sure what was meant by items "found in the room." We encourage all of our guests no matter what property you choose to stay at, to contact the Front Desk Staff who will be happy to address any concerns you may have and make your stay an enjoyable one. Thank you for your feedback as we continue to work hard to make all our guests have an enjoyable stay at the Vu Guesthouse.

2/10 Terrible

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in Jun 2021
Response from Adrian Uribazo, General Manager on 7 Aug 2021
Thank you for your feedback about the Vu Guesthouse. Unfortunately, you did not leave any feedback so we are unable to determine what issues you may have encountered and how we may have solved them. Whether you stay at our property or any other property, we always encourage guests to stop by the front desk and let us know how we can assist in making your stay better. The Front Desk staff is always available to meet your needs. - Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole place had unique touches and colors. As senior citizens, lighting is very important. We read in bed but always need more light.
Stayed 1 night in Jun 2021
Response from Adrian Uribazo, Managing Director, Sales and Marke on 15 Jun 2021
Thank you for taking time to leave us a positive review of the Vu Guesthouse. We are very happy that you were pleased with your stay. Thank you for allowing us to be of service. Thank you for the suggestions on improvements as well. This will help us to always do better. Safe travels home and we look forward to welcoming you again.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Be forewarned that the corridors are unairconditioned. Though only 77 outside the hallways were hellish. On that same line when making your reservation SPECIFICALLY REQUEST THAT THEY TURN ON THE AC BEFORE YOUR ARRIVAL. it was 79 in the room. I like it cold but it took until 2 am for it to get to 60. The place is gorgeous. I was the only guest yet they put me on the far end of a corridor. True it was a wednesday of the upcoming Memorial Day weekend but i did not expect to be their sole guest. For the same money i could have gotten a far better room at the Brown or the Seelbach. I might go back but hell ill tru the Galt House first. Vu did have very nice shampoo....oh the sink did not drain and there were spider webs in the corners.
Stayed 1 night in May 2021
Response from Adrian Uribazo, General Manager, Sales & Marketing on 28 May 2021
Thank you for leaving feedback on your stay with us. We are sorry that we did not meet your expectations. The room type you chose only has 1 room in that category which is located at the end of the hallway. We apologize if this was an inconvenience. All of our rooms are set at 72 for comfort, but you are correct - you can call ahead and we can definitely make it colder based on your personal preference. While you were the only guest prior to a busy holiday weekend, I hope we were able to give you personalized attention and attend to all your needs. We hope you will visit us again so we can show you some of the amazing rooms and room types that are available for you to use. Safe travels home.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
What a lovely gem of a boutique hotel. My friend and I visited to attend the Paris town flea market. We also wanted to see and visit the Fleur de Flea antique mall. The location is perfect to visit the Highland area with such charming neighborhoods and friendly people. The hotel manager Thomas and his staff were exceptionally pleasant and we can’t say enough nice things about this establishment. Carol from Columbus, Oh
Stayed 1 night in May 2021
Response from Adrian Uribazo, General Manager, Sales & Marketing on 16 May 2021
Hello Carol. On behalf of all of us, thank you for choosing to stay at the Vu Guesthouse. We are so happy that you were pleased with your stay. Your journey to some of our unique areas of Louisville is what makes this city a charm to visit. We are glad you had an opportunity to experience that. Safe travels home and we look forward to serving you again in the future!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The stay was great.very friendly staff.the place was super clean. Definitely the nicest hotel ive stayed in.only thing i didnt like was no refrigerator in the room and no breakfast in the morning only coffee
Stayed 2 nights in Apr 2021
Response from Adrian Uribazo, General Manager, Sales & Marketing on 15 Apr 2021
Hello and thank you for taking the time to leave feedback on your stay. We are happy that you had a wonderful time at the Vu Guesthouse. Thank you for allowing us to be of service. We apologize tht we do not offer refrigerators in our rooms but we will definitely share your interests with the property owners. And while we do not currently provide breakfast, we do hope to change that in the near future when we open our proposed diner coming soon. Thank you for leaving these wonderful suggestions on how we can improve our service. Safe travels home and we look forward to hosting you again in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed did not sleep right. The mattres was not level, but it was perfect in firmness.What I am saying is the matteress smiims lowwer on the sides and higher in the center
Stayed 4 nights in Mar 2021
Response from Adrian Uribazo, General Manager, Sales/Marketing on 8 Mar 2021
Thank you for staying with us at the Vu Guesthouse Hotel. On behalf of the staff and management, we are happy that you were pleased with your stay. We will definitely take a look at our mattress placement, to make sure that it is leveled on all sides. We apologize for that but we are happy that you were comfortable with your sleep. Thank you for the opportunity to be of service and we look forward to hosting you again in the near future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous boutique hotel with awesome staff! Clean room and great job with COVID precautions.
Stayed 1 night in Mar 2021
Response from Adrian Uribazo, General Manager, Sales/Marketing on 8 Mar 2021
We want to thank you for taking a moment to leave feedback about our property. We are extremely excited that we met and exceeded your expectations. Thank you for allowing us to be of service. Safe travels home and we look forward to hosting you again in the near future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Due to the Ice storm we were unable to use lot they had one across the street that was available but it was iced over as well but you can park on street right in front of hotel. The staff was amazing very friendly and inviting talked and joked the entire time at the bar. Only thing I didn’t like was there was no refrigerator in the room. I loved the uniqueness of the hotel decorations and set up. And the adult only part was the best!! Super quiet and very secure with on site security.
Stayed 2 nights in Feb 2021
Response from Adrian Uribazo, General Manager, Sales & Marketing on 16 Feb 2021
Thank you for taking a moment to leave a five out of five review for our property. On behalf of the staff and management, we are excited that we met and exceeded your expectations. The ice storm created a lot of challenges for everybody. We are happy that we were able to make your stay here a fun and enjoyable one while you weather the storm. While we do not currently have refrigerators in our rooms, I am happy to share your suggestions to the owners of the property for consideration in the future. Safe travels home and thank you for spending sometime at the Vu Guesthouse. If your travels should ever bring you back to the greater Louisville Metro area, we look forward to hosting you again.

6/10 Okay

Amanda

Travelled with family
Liked: Cleanliness, staff & service
Just ok
Checking in was difficult and not marked to know where to go. We were esvorted to iur room which wasnt the one we had thought we booked. In the mornibg check out was confusing as well since there was only a sign on the front door of the main building and we had to lace our keys in the mailbox. The bathroom wasnt heated so it was cold taking a shower.
Stayed 1 night in Jan 2021
Response from Adrian Uribazo, General Manager, Sales & Marketing on 17 Jan 2021
Thank you for your review of our property. We are sorry that you were not happy with your stay. Our complex has two hotel buildings, a conference center and gym and covers a lot of ground. I apologize if you were confused on where to go when you arrived. We chose to upgrade your room to allow you a slightly bigger room while also being able to participate in our contactless check-out. This allows you to check out without interaction with the Front Desk Agent and provides you with a small layer of safety. I apologize if this was not clearly communicated at check-in. And while we do not have a heat source/lamp in our bathrooms, we have a robust AC/Heat unit in the rooms to keep you warm. We will take your review and suggestions and use them to improve our service in the future. Thank you for your feedback and safe travels home.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful cute boutique
This place is always amazing. I have stayed in the main hotel and now I’ve stayed in the annex. I would recommend this to anyone who wants to be a little bit away from downtown and have free parking and have a cute little boutique experience.
Stayed 2 nights in Jan 2021
Response from Adrian Uribazo, General Manager, Sales & Marketing on 11 Jan 2021
Hi Tom, on behalf of the staff and management, thank you for your awesome review of the Vu Guesthouse. We are extremely happy that we met and exceeded your expectations. Thank you for the opportunity to be of service and returning to the Vu Guesthouse. Safe travels home and we look forward to hosting you again when your travels bring you back to the Greater Louisville Metro area.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am always impressed by the Vu Guesthouse. I widh i could say the same for all the businesses associated with the maij company. The guest is always top priority and they will go to any length to ensure that. Thanks to an amazing staff.
Stayed 1 night in Dec 2020
Response from Adrian Uribazo, General Manager, Sales & Marketing on 22 Dec 2020
Hi Steven, on behalf of all of us here at the Vu Guesthouse, thank you for your wonderful review of our hotel. We take great pride in giving our guest the best possible experience and we are happy that we have met and exceeded your expectations. Thank you from all of us for the opportunity to be of service and we look forward to hosting you again in the future. Happy Holidays and safe travels home.