Breakfast, lunch and dinner served

Reviews of Hyatt Regency Louisville

4 out of 5
Hyatt Regency Louisville
320 West Jefferson Street, Louisville, KY

Reviews

8.6

Excellent

Rating 10 - Excellent. 581 out of 1001 reviews" "
Rating 8 - Good. 225 out of 1001 reviews" "
Rating 6 - Okay. 115 out of 1001 reviews" "
Rating 4 - Poor. 39 out of 1001 reviews" "
Rating 2 - Terrible. 41 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Timothy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Kind of lame parking doesn't come with the stay.
Stayed 1 night in Apr 2024
Response from Customer Service on 22 Apr 2024
Timothy, it's unfortunate to hear that you weren't completely satisfied with the parking arrangement. It is our aim to provide a seamless experience for our guests. Your feedback is valuable and will be taken on board for future improvements. We hope you were otherwise able to enjoy your stay at Hyatt Regency Louisville.

10/10 Excellent

Jessica

The rooms were clean and the people that work there was helpful and polite we will be back next year for thunder
Stayed 2 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Jessica, it's great to see you enjoyed your stay at the Hyatt Regency Louisville. We're delighted to hear our courteous team members made your experience pleasant and you found our rooms to meet your expectations for cleanliness. We're thrilled to know we will be seeing you next year for the Thunder event. Your continued patronage is our greatest compliment. Safe travels until then.

8/10 Good

Cher

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I went for thunder over Louisville I did pick a city view but my room was on the 6th floor we did get to watch the fireworks from the window but next time I will look for a option to get a room higher up. It was fine I just need to spend more time making sure I get the room I want
Stayed 1 night in Apr 2024
Response from Customer Service on 22 Apr 2024
Cher, thank you for choosing Hyatt Regency Louisville for your stay during the 'Thunder Over Louisville' event. We appreciate your feedback about your room's location. We understand your desire for a higher floor room and our reservations team can certainly assist you with that for any future visits. We await the opportunity to host you again.

10/10 Excellent

dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 1 night in Apr 2024
Response from Customer Service on 22 Apr 2024
Dawn, thank you for acknowledging the beauty of Hyatt Regency Louisville. Your kind words mean a lot to us. We hope to welcome you back for another exceptional stay soon.

8/10 Good

kenneth

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 22 Apr 2024
Kenneth, it's fantastic to hear that you had a good experience at Hyatt Regency Louisville. We appreciate ratings like yours as they inspire us to always go above and beyond for our esteemed guests. We look forward to the opportunity to serve you again.

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only bad thing is that they don’t validate parking for their garage. You have to pay the parking on top of paying for your stay. Seems ridiculous when you’re spending that amount for a room
Stayed 1 night in Apr 2024
Response from Customer Service on 19 Apr 2024
Helen, it's wonderful to hear that you had a remarkable experience at Hyatt Regency Louisville. We understand your concerns about additional costs such as parking. Do know these charges are common in city-center hotels for maintaining secure and accessible parking facilities. We deeply value your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Kathy

Travelled with family
Liked: Amenities, property conditions & facilities
The people at the desk were always friendly & helpful. The property was comfortable and very clean. Great place to stay while in Louisville.
Stayed 2 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Kathy, thank you for choosing the Hyatt Regency Louisville for your recent stay. We're thrilled to know that you found our team members at the desk welcoming and attentive. It's great that you appreciated the cleanliness and comfort of our property. We hope to welcome you again whenever you visit Louisville. Safe travels!

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for those who have an event at the KICC
Stayed 2 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Jill, it brings us immense joy to know that you found Hyatt Regency Louisville perfectly situated for your KICC event needs. We take pride in our strategic location. We hope to welcome you back for your future events.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 14 Apr 2024
Andrea, it's wonderful to see your perfect rating for Hyatt Regency Louisville. We are thrilled you had an excellent stay and hope you choose us again for your future visits in the area. Your satisfaction is our team's greatest motivation. Thank you so much for your support.

10/10 Excellent

Kristen

Stayed 1 night in Mar 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to downtown
Stayed 1 night in Mar 2024
Response from Customer Service on 27 Mar 2024
Lee, it's wonderful to hear that you found the location of the Hyatt Regency Louisville to be ideal for exploring the city. We hope to have you back during your next visit to downtown Louisville.

6/10 Okay

Monique

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff were amazing and super nice. The only complaint I have is the breakfast. There were no options for people who do not eat pork and the food options were very limited. It was not worth the money at all.
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Monique, we appreciate your feedback. It's wonderful to learn that you found our front desk team members to be amazing and kind. For the breakfast, we understand that you were seeking more variety, inclusive of non-pork options. Feedback like yours helps us improve the dining experiences for all future guests. We trust that any future visits will exceed your expectations.

10/10 Excellent

paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for walking and enjoying the area.
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Paul, it's fantastic to hear you found the Hyatt Regency Louisville's location excellent for exploring and appreciating the surroundings. We appreciate your review and hope you will choose to stay with us again in the future.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Catherine, we're thrilled to hear that your stay at Hyatt Regency Louisville met your expectations in every way. Our mission is to provide an exceptional experience for our guests and we're happy to know we've achieved that during your visit. We look forward to welcoming you back in the near future. Safe travels!

10/10 Excellent

Janine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room. I think the best part was the hospitality of the staff.
Stayed 1 night in Mar 2024
Response from Customer Service on 8 Mar 2024
Janine, it's wonderful to hear you enjoyed your stay at Hyatt Regency Louisville and found the room to be beautiful. We're particularly pleased that our team members' hospitality left an outstanding impression. We hope to have the opportunity to host you again in the future.

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Typical Hyatt quality.
Stayed 1 night in Feb 2024
Response from Customer Service on 29 Feb 2024
Robert, it's wonderful to hear your experience at Hyatt Regency Louisville embodied the trademark quality we work consistently to uphold. We appreciate your succinct and positive feedback and can't wait to welcome you back soon.

8/10 Good

Joshua

Travelled with partner
Liked: Amenities
Property was great, other than not having a microwave in the room and having to go to lobby to warm food!
Stayed 1 night in Dec 2023
Response from Customer Service on 28 Feb 2024
Joshua, it's wonderful to learn that you appreciated the Hyatt Regency Louisville's property. We apologize for any inconvenience caused due to the lack of an in-room microwave. Your feedback is invaluable as it helps us improve our service, adjusting to meet guests' needs better. We hope to have the opportunity to welcome you back for an even more comfortable stay.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed one night for a concert and couldn’t be happier with our room, friendly staff, easy check in/out and valet services. Great location and walkable to nearby food and entertainment options. We will definitely be back!
Stayed 1 night in Feb 2024
Response from Customer Service on 28 Feb 2024
Samantha, it's a pleasure to learn about your enjoyable stay at Hyatt Regency Louisville. We value your kind words about our team members, the convenience of our check-in/out and valet services, as well as our prime location close to dining and entertainment options. It's great to hear you plan on returning; we're certainly looking forward to welcoming you back!

10/10 Excellent

Herve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on 27 Feb 2024
Herve, thank you for choosing Hyatt Regency Louisville and for leaving such a great rating! We're glad to hear you had a positive stay and hope to see you again soon. Your satisfaction is our highest aim.

10/10 Excellent

Lacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hyatt Regency is a lovely hotel, with a convenient location to Fourth Street Live. The self parking could have been better, but I would definitely stay here again.
Stayed 1 night in Feb 2024
Response from Customer Service on 25 Feb 2024
Lacey, thank you for sharing your positive experience. We're thrilled that you found Hyatt Regency Louisville's location convenient and the property pleasing. Your feedback regarding parking has been noted and will be considered as we continuously strive to improve guest experiences. We're excited to welcome you back in the future.

4/10 Poor

Stacie

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 26 Feb 2024
Stacie, it's disheartening to hear that your stay didn't meet your expectations. Since there's no specific feedback, we can't address any particular issues directly. However, we sincerely value your opinion and aim to improve based on it. We hope you'll give us another chance in the future, and we will undoubtedly strive to offer a more satisfactory experience.

10/10 Excellent

Amberlee

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, clean, friendly staff
Stayed 1 night in Feb 2024
Response from Customer Service on 24 Feb 2024
Amberlee, thank you for sharing your lovely experience at the Hyatt Regency Louisville. We're thrilled you complimented our neat environment, aesthetic appeal, and amicable team members. We're looking forward to welcoming you back in the future.

10/10 Excellent

Alyssa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hyatt never disappoints, we only stay Hyatt anywhere we go & it’s exceptional every time.
Stayed 1 night in Feb 2024
Response from Customer Service on 20 Feb 2024
Alyssa, it's wonderful to hear that your stays at Hyatt Regency Louisville have been consistently impeccable. Your loyalty to our hotel is tremendously appreciated. We strive to ensure that every visit is a memorable one, and we're thrilled you continue to choose us for your travels. We look forward to delivering more exceptional experiences on your future visits.

10/10 Excellent

Latina

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
Latina, it's delightful to hear that your stay at Hyatt Regency Louisville was superb. We're thrilled that we lived up to your expectations and hope to see you again soon for another fantastic experience.

10/10 Excellent

Nina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not have to go outdoors to get to the convention center.
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Feb 2024
Nina, it's great to hear that you appreciated Hyatt Regency Louisville's convenient access to the convention center. We strive to create a seamless and comfortable experience for all our guests. Thank you for your positive review and we look forward to your return in the future.

10/10 Excellent

Lauren

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well taken care of property.
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Feb 2024
Lauren, it's delightful to read that you found the Hyatt Regency Louisville to be well-maintained. We pride ourselves on providing pristine surroundings that all our guests can enjoy. We hope to welcome you back in the near future!

10/10 Excellent

Elizabeth

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 20 Feb 2024
Elizabeth, thank you for your exceptional rating of Hyatt Regency Louisville! We're thrilled to learn about your satisfaction with your stay, even though no details are given. We trust every aspect of your visit was just as fantastic and we look forward to the opportunity to host you again in the future.

4/10 Poor

Michelle

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Customer Service on 20 Feb 2024
Michelle, we're sorry to hear your stay didn't meet your expectations. We are committed to providing our guests with the best experience and your feedback is crucial for our improvement. We invite you to allow us another opportunity to serve you better in the future.

8/10 Good

Rodrigo, Park City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Feb 2024
Rodrigo, it's great to see you enjoyed your stay at Hyatt Regency Louisville and gave us a high rating. We're grateful for the validation of our efforts to provide an excellent experience. We hope to see you back soon in Louisville!

10/10 Excellent

Jessica

Stayed 1 night in Feb 2024
Response from Customer Service on 22 Mar 2024
Jessica, it's wonderful to hear that you had a gratifying stay at the Hyatt Regency Louisville. We truly value your feedback and look forward to greeting you again in the future for another excellent stay.

6/10 Okay

Don

Disliked: Property conditions & facilities
Door clasp was broken as was the hook on the back of the bathroom door.
Stayed 2 nights in Feb 2024
Response from Customer Service on 5 Feb 2024
Don, we regret to hear about the issues you encountered with some room fixtures. Be assured, your report is taken seriously, and our maintenance team is looking into these matters for all valued guests. We hope you'll give us another chance to provide a seamless stay.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on 5 Feb 2024
Jim, thank you for choosing the Hyatt Regency Louisville. We are delighted to know you had a wonderful stay with us and we appreciate your high rating. We hope to welcome you back soon for another excellent experience!

8/10 Good

Portia, Santa Cruz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel is a decent one, but nothing fancy. I think that would be the Grand Hyatt. There was no amenity in the bathroom such as q-tips or sewing kit etc. There was a broken hanger in the closet. The second day I was waken up by an alarm from the next room, which was unoccupied, the alarm went on for 10 minutes, this was before 6am, and there was no way to go back to sleep. I called the front desk to let them know, but I did not hear anyone coming to the room to check, the alarm stopped by itself after 10 minutes. There was no room service for food that I could find, which was kind of unexpected. Overall, it is good, but not a great place. The location is very good though.
Stayed 7 nights in Jan 2024
Response from Customer Service on 3 Feb 2024
Portia, thank you for sharing your experience with us. We value your feedback about the amenities within the rooms and any incidental disturbances you encountered during your stay. Our team members at the front desk are usually very responsive to such matters and we're concerned to hear about your experience. Also, we appreciate your note about room service; we're continually looking to enhance our offerings based on guest feedback like yours. We're glad to hear you found the location to be convenient. At the Hyatt Regency Louisville, we strive to provide a memorable experience for our guests and we hope to exceed your expectations during your next visit.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Always good..
Stayed 3 nights in Jan 2024
Response from Customer Service on 1 Feb 2024
Michael, thank you for your continued trust in Hyatt Regency Louisville. Your words of endorsement serve as a fantastic encouragement to our team members. We look forward to welcoming you back the next time you're traveling to Louisville.

10/10 Excellent

Chartan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 3 nights in Jan 2024
Response from Customer Service on 25 Jan 2024
Chartan, we're thrilled to hear that you had an enjoyable stay at Hyatt Regency Louisville. We strive to provide a superior experience and it seems we met that mark with you. It was a pleasure to serve you and we look forward to welcoming you back on your next visit.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great and the room was very clean!
Stayed 2 nights in Jan 2024
Response from Customer Service on 23 Jan 2024
Bryan, it's wonderful to hear of your positive experience at the Hyatt Regency Louisville. It's no surprise our dedicated team members were able to make your stay a delightful one and that the spotless condition of your room added to this. We eagerly anticipate welcoming you back in future.

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 2 nights in Jan 2024
Response from Customer Service on 23 Jan 2024
Kenneth, it's wonderful to hear that you found your stay at Hyatt Regency Louisville to be great. We appreciate your positive feedback. Looking forward to hosting you again in the future.

10/10 Excellent

Josh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smile matters
Everyone was so friendly.
Stayed 1 night in Jan 2024
Response from Customer Service on 22 Jan 2024
Josh, it's uplifting to hear about your positive experience at the Hyatt Regency Louisville. We take pride in the cordiality of our team members. We can't wait to welcome you back for another delightful stay.

10/10 Excellent

Jay

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Jay, it's fantastic to hear you had a great experience at Hyatt Regency Louisville. We're thrilled you enjoyed your stay and look forward to welcoming you back in the future. Thank you for your Expedia review.

10/10 Excellent

Ed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Customer Service on 9 Jan 2024
Ed, thank you for the stellar rating of Hyatt Regency Louisville. It's greatly appreciated. We hope you enjoyed your stay and we look forward to welcoming you back soon.

10/10 Excellent

Misty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Customer Service on 10 Feb 2024
Misty, thank you for choosing Hyatt Regency Louisville for your stay. We're glad to see that you had a great experience and we strive to provide our guests with the best service at all times. We hope to have the opportunity to welcome you back soon.

10/10 Excellent

Julie

Stayed 1 night in Dec 2023
Response from Customer Service on 23 Jan 2024
Julie, thank you for taking the time to rate your stay at Hyatt Regency Louisville. It's delightful to know you had an excellent experience. We hope to welcome you back in the future for another fantastic visit.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Customer Service on 4 Jan 2024
Susan, it's wonderful to see your five-star rating for the Hyatt Regency Louisville. We appreciate your feedback and hope to have the pleasure of welcoming you back.

10/10 Excellent

Robyn

Travelled with family
Liked: Cleanliness, amenities
Very accommodating, clean, easy check-in!
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Robyn, your heartening review about your delightful experience at the Hyatt Regency Louisville is greatly appreciated. It's wonderful to hear that our efficient check-in procedure and commitment to cleanliness met your expectations. Your satisfaction is our highest reward. We can't wait to welcome you back on your next trip to Louisville.

10/10 Excellent

Myron

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on 4 Jan 2024
Myron, thank you for your stellar rating of Hyatt Regency Louisville. Your feedback is certainly appreciated and we hope to have the pleasure of serving you again soon.

2/10 Terrible

Micheal

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a VIP suite while traveling to Louisville for a wedding. We came back in the evening, and there was no bedding for the pull out sofa where our children were going to sleep. The mattress was stained and disgusting. We called for bedding and were told they would bring it up shortly. We were all exhausted from traveling and the wedding, especially our kids. They were so tired they were crying because they didn't have a place to sleep. After waiting an hour, I called the font desk again to check on the status of the bedding. A security guard delivered the bedding about 15 min later. On top of that, our toilet was running and would not fill, which made it inoperable. We let the front desk know, but did not want anyone coming in the middle of the night to fix it. In short, we had a terrible experience at this hotel. UPDATE: I also left this review on another site trip advisor and the hotel manager replied that they would be getting in touch with to resolve the issue. Guess what... they never did.
Stayed 1 night in Sep 2023

10/10 Excellent

Franck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was really clean, love it!
Stayed 2 nights in Dec 2023
Response from Customer Service on 31 Dec 2023
Franck, it's delightful to know that you appreciated the tidiness of your room at the Hyatt Regency Louisville! We aim to provide an enjoyable and spotless environment for our guests. Thank you for sharing your experience with us and we hope to welcome you back again in the future.

2/10 Terrible

Stacy, frankfort

Liked: Property conditions & facilities
So much noise could not sleep.
Stayed 1 night in Dec 2023
Response from Customer Service on 25 Dec 2023
Stacy, it's disappointing to hear about the issue that affected your sleep during your stay. We emphasize a peaceful and relaxing experience for our guests, and it's regrettable when this doesn't occur. We appreciate you bringing this to our attention and rest assured, the issue will be considered for further improvements. We hope you would give us another opportunity to offer a better experience.

10/10 Excellent

Michael

Travelled with partner
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Customer Service on 22 Dec 2023
Michael, thank you for choosing Hyatt Regency Louisville. We're delighted to see your extensive rating and we hope that your stay met your expectations. We eagerly look forward to your next visit.

10/10 Excellent

Brady

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 20 Dec 2023
Brady, thank you for choosing Hyatt Regency Louisville for your recent stay. It's wonderful to see that you had a five-star experience and we can't wait to provide another memorable stay in the future. Safe travels until then.