Search Hotels Near Louis Engel Waterfront Park, Ossining

"Hotel is just ok. No door help, have to take a slow elevator to the lobby, then another elevator to your room. Lobby was super crowded and chaotic at check-in and check-out. Staff was ok but not super friendly. They had rooms ready but charge $75 for early check-in regardless. Room was small and dark with very little light, terrible bathroom lighting, not a lot of extra towels. No hair dryer had to call for one. Fire drill performed during the day with very little warning. Alarms blared so loud for 15 min and elevators were shut down. Had to take the stairs but it was a maze of hallways to get to the lobby. Night manager was rude when we asked about using our hotels.com credit for room service since one of us was sick and could go not to the restaurant. Was told no we can’t use our credit unless we eat there no exceptions. Location was ok next to Neil Simon theater where we saw MJ which was fantastic and was the bright spot of our stay. Would not recommend."

"Good location"

"Room was clean, staff very friendly and helpful. Will stay again"

"arranged for parking in advance nearby"

"Checkin was extremely busy but not sure how that could change. Increased access to food during the day and maybe room service eould be recommended "

"The receptionist and the cleaning staff were absolutely amazing. They were very kind and helpful if you needed anything. The room had a heavy chemical smell and the ground was sticky. We asked if it can be mopped again and they were very kind to help with that. The manager on the other hand is not great at communicating or I might assume she was racist. We were taking pictures downstairs and she automatically assumed we were not guests and asked us to leave. The first thing she should have asked was “Are you guests here?” Or “Please, can I see your room card?” Before assuming that we were just random people who walked in to take pictures. With a hotel of high standard, they should train their staff better in communicating as to not appear racist because it felt like a racial assumption. "

"Clean room "

"Had to be flashing my hotel card key everywhere I went, so they know I was a guest. Lots of construction going outside. I couldn’t sleep. Noisy area. Breakfast sucks. "

"Very disappointing "