Front of property – evening/night

Reviews of Hotel America Centro

3 out of 5
Hotel America Centro
Miguel Hidalgo 281 Poniente, Los Mochis, SIN

Reviews

7.8

Good

Rating 10 - Excellent. 36 out of 124 reviews" "
Rating 8 - Good. 49 out of 124 reviews" "
Rating 6 - Okay. 26 out of 124 reviews" "
Rating 4 - Poor. 6 out of 124 reviews" "
Rating 2 - Terrible. 7 out of 124 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Sophia

Stayed 1 night in Feb 2024

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from H.A on 2 Mar 2024
GACIAS POR CALIFICARNOS

2/10 Terrible

Hector

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel
Stayed 2 nights in Jan 2023

8/10 Good

Bernardo

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Mariangel, Tijuana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ubicación céntrica. El espacio es amplio y tranquilo, el staff muy atento.
Stayed 1 night in Dec 2021

8/10 Good

Zobeida

Liked: Cleanliness, staff & service, room comfort
Great value for the price.
Stayed 1 night in Dec 2021

6/10 Okay

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located close to everything within walking distance
Stayed 6 nights in Dec 2021
Response from HOTELES AMERICA on 12 Dec 2021
GRACIAS POR SUS COMENTARIOS

10/10 Excellent

Jesús

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exelentr
Muy buen hotel
Stayed 3 nights in Nov 2021
Response from HOTELES AMERICA on 4 Dec 2021
gracias por sus comentarios

8/10 Good

Ivan

Business traveller
Liked: Property conditions & facilities, room comfort
Good for the price
Good
Stayed 1 night in Sep 2021
Response from HOTELES AMERICA on 25 Oct 2021
le agradecemos su comentario y su calificación

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Had to go around the block down the alley to park. No place to offload luggage.
Stayed 1 night in Apr 2021
Response from HOTELES AMERICA on 12 May 2021
GRACIAS POR SU COMENTARIO

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, central, and professional service. Very good option for Los Mochis.
Stayed 1 night in Apr 2021
Response from HOTELES AMERICA on 12 May 2021
GRACIAS POR SU COMENTARIO ESTAMOS PARA SERVILE QUE TENGA UN EXLENTE DIA

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Mar 2021
Response from HOTELES AMERICA on 12 May 2021
GRACIAS POR CALIFICARNOS

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021
Response from H.A. on 11 Mar 2021
GRACIAS POR CALIFICARNOS

10/10 Excellent

Verified traveller

Stayed 4 nights in Oct 2020

8/10 Good

Evan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2020
Response from HOTELES AMERICA on 23 Oct 2020
GRACIAS POR EVALUARNOS, ESPERAMOS ATENDERLE NUEVAMENTE

4/10 Poor

Jacquie

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing
We booked a king bed for a higher cost. The front desk staff told us there were no rooms left with king beds and nothing they could do. The room was very plain, double bed, odd bathroom layout, bright lights on the outside of our window and the curtains did nor block these bright lights.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2020
Response from HOTELES AMERICA on 12 May 2021
GRACIAS POR CALIFICARNOS

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
I found the people to be very nice. They went out of their way to help me with an issue I had. (The issue was not with them) It is not an elegant hotel by any means, but however, I enjoyed my stay. I have no bad words to say & I would return & stay there again.
Stayed 2 nights in Aug 2019

4/10 Poor

Nicholas

Disliked: Staff & service, property conditions & facilities, room comfort
Not good
Don't stay at this hotel
Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019

2/10 Terrible

Juan, Phoenix, Arizona

Liked: Cleanliness
Disliked: Room comfort
I will not stay here again nor do I reccomend it.
The hotel looks very nice from the outside and lobby and it is in a great location. The staff (cleaning crew, kitchen and luggage attendants) were friendly but at times the reception staff was a little unfriendly and unhelpful. The parking for the hotel is across the street accessible through an alley. I had asked the reception person where parking was and he just pointed across the street but gave no instructions or further information, I actually found the parking on accident when the public parking I had left the car in earlier was closed. The air conditioning in the room has no temperature control only off and on so the room was freezing if the air was on or hot if you turned it off. Tile floors but no towel to put down on the floor after you shower. I rented a room for 3 people but we kept getting only 2 towels. There was a huge gap between the door and the floor so I could hear the kids on my floor running up and down the halls and slamming doors all night. The closet was tiny and had drawers built in it so you couldn't actually hang up your clothes without it folding at the bottom. The elevator is super tiny, big enough for 3 people. There was no fridge in the room as shown in the picture. I asked if I could upgrade to a room with a king size bed and the receptionist said I had to do it through the site I had made the reservation on and if I had reserved directly through the hotel she could do it. I would not stay here again or recommend it.
Stayed 3 nights in Oct 2018
Response from hotel América centro on 31 Oct 2018
Buenas tardes de antemano una disculpa por lo sucedido se tomaran cartas en el asunto se revisara todos los puntos antes señalados para una mejora continua, nos seria muy grato que nos permitiera darle de nuevo servicio, muchas gracias por sus valiosos comentarios eso nos permite corregir nuestras fallas

10/10 Excellent

Armando, Tucson, Arizona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great experience staying in Hotel America Centro. Very close to Parque Sinaloa and restaurants. Great staff and good breakfast.
Stayed 1 night in Jun 2018
Response from hotel América centro on 25 Jul 2018
buenas tardes, muchas gracias por su comentarios fue un placer atenderles

10/10 Excellent

Salvador

Liked: Cleanliness, property conditions & facilities, room comfort
mtasal626
The lady at the counter looked tired and mad she messed up our rooms and i ended up paying more than i should becouse she gave me the wrong room. All an all even though this happend our stay was awsome. The food breakfast shoukd have a change on it i mean i know is free bur the same breakfast over and over. Ill always stay here though o like the hotel verry much.....
Response from hotel América centro on 9 Apr 2018
MUCHAS GRACIAS POR SU COMENTARIO Y LE ASEGURAMOS TRABAJAR EN LOS DETALLES QUE NOS REALIZA GARANTIZANDO QUE EN SU PROXIMA VISITA SE LE OTORGUE MEJOR SERVICIO CON EL GUSTO DE VOLVER ATENDERLES

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOS mochis
We enjoyed our stay, the breakfast was good, the tours were accesible and walk into the center of town were accesible also.
Stayed 1 night in Nov 2017
Response from hotel América centro on 11 Apr 2018
MUCHAS GRACIAS POR SU COMENTARIO

6/10 Okay

Karen

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly awsome hotel
I just loved everything about this hotell also it is verry wondeffully situated and the staff is awsome always rready to help in all your needs. I will defenatly stay here in all my trips .......
Stayed 4 nights in Jul 2017
THANK YOU VERY MUCH FOR YOUR COMMENTS, WE LOOK FORWARD TO YOUR NEXT VISIT.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
It looks nice outside but inside it is not as nice, they had construction right after 7am, not clean and not comfortable

10/10 Excellent

Eva, Minnesota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & Clean
Not expensive place. It's clean and safe environment.

8/10 Good

Kevin, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best stops of the entire trip
This is hotel is very well-managed. They have an obvious dedication to hospitality more than I would expect in a facility in this price range. It is centrally located, safe, and it is easy to access the bus lines and other modes of transportation. "Francisco" on the front desk was amazingly helpful. And the complimentary breakfast was over the top! It will always be my choice in Los Mochis.

8/10 Good

Ana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
El hotel muy bien, solo que se siente demasiado el ruido tanto dentro del hotel como fuera del hotel, mas por ser fin de semana
Stayed 1 night in Feb 2024
Response from H.A. on 2 Mar 2024
GRACIAS POR SU COMENTARIO LO TOMAREMOS ENCUENTA

6/10 Okay

Blanca Silvia

Disliked: Property conditions & facilities
No descanse bien por el ruido de afuera y el agua caliente tarda mucho tiempo en salir
Stayed 2 nights in Feb 2024
Response from H.A. on 2 Mar 2024
PEDIMOS DISACULPAS POR LOS INCOVENIENTES TOMAREMOS ENCUENTA SU COMENTARIO PARA MEJORAR

8/10 Good

Juan Carlos

Liked: Cleanliness, property conditions & facilities
No habia wifi , ni restaurante , cerraban temprano.
Stayed 1 night in Oct 2023

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar agradable, limpió y tranquilo
Stayed 1 night in Oct 2023

8/10 Good

Darko

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Josue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio y cómodo el recinto
Stayed 1 night in Sep 2023

8/10 Good

Luis Enrique Pérez

Business traveller
Liked: Cleanliness, staff & service, amenities
11111122222222
Stayed 1 night in Apr 2023

2/10 Terrible

Marcó Antonio

Stayed 3 nights in Mar 2023

8/10 Good

Héctor

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Buen lugar para descansar.
Es un lugar en al cual ya me había hospedado anteriormente por ello es que opté por hospedarme de nueva cuenta en el lugar. Desafortunadamente en esta ocasión ya no colocaron botellas de agua en la habitación y la limpieza de la habitación no fue muy buena, pero tampoco mala, estuvo regular a comparación de mi anterior estancia, aún así para descansar es un buen lugar y el costo es bueno.
Stayed 4 nights in Jan 2023
Response from h.a. on 28 Jan 2023
gracias por su comentario

8/10 Good

Victor Hugo

Travelled with partner
Liked: Cleanliness, staff & service
El hotel para dormir solamente esa bien aunque el colchón un poco duro pero lo demás está bien
Response from h.a on 28 Jan 2023
gracias por su comentario

6/10 Okay

Bernardo

Disliked: Amenities, property conditions & facilities
La habitación con vista a la calle con mucho ruido y luz por la noche
Response from h.a on 28 Jan 2023
gracias por su comentario

6/10 Okay

Christian

Stayed 1 night in Nov 2022

6/10 Okay

Jorge Paulo

Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel limpio, bien cuidado, pero no tiene estacionamiento, ni restaurante... Habitaciones muy chiquitas...
Stayed 1 night in Oct 2022

2/10 Terrible

Laura Guadalupe

Disliked: Cleanliness, property conditions & facilities, room comfort
Publicidad engañosa , hotel viejo
El estacionamiento NO existe, son 3 cajones solo sobre la acera, corriendo riesgos el carro ya que el hotel está en el puro centro , las habitaciones muy auseras por el precio, las almohadas estaban empacadas en plástico y sobre el plástico la funda , la ventana del cuarto muy sucia, los aire viejos, en general una pésima experiencia
Stayed 1 night in May 2022
Response from h.a on 26 Jun 2022
buen día lamentamos la mala experiencia que paso ya que para nosotros lo mas importante es la comodidad del nuestros huéspedes en cuanto al estacionamiento efectivamente hay lugares afuera del hotel siempre contando con seguridad a cuanto el estacionamiento cerrado se encuentra a la vuelta del hotel por el callejón juan de la barrera así como lo especifica la pagina donde usted realizo su reservación.

8/10 Good

Héctor

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Buen lugar para descansar
Un lugar bastante cómodo y tranquilo para descansar. Ubicado en el centro de la ciudad y con muy buena tarifa.
Stayed 2 nights in Mar 2022
Response from H.A on 20 May 2022
GRACIAS POR SU COMENTARIO

8/10 Good

ROSARIO RUIZ

Stayed 1 night in Dec 2021

8/10 Good

jasiel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Graciela Anahi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Hoteles america on 13 Dec 2021
Gracias por calificarnos

10/10 Excellent

Gustavo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
Stayed 2 nights in Nov 2021
Response from HOTELES AMERICA on 28 Nov 2021
GRACIAS POR CALIFICARNOS