Overall great experience. Convenient location, excellent service, very aesthetically designed, comfortable bed, home away from home. Very minor issues: small basic room, can use more closet space and an adult-size bathtub.
Traveller from Atlanta, GA
Located at the base of the Santa Cruz Mountains, this two-story hotel is 5 blocks from downtown Los Gatos, 15 miles from San …More
We stayed at this hotel a year ago also. At that time they claimed to be undergoing extensive renovation. It doesn't appear that much renovation has occurred during the last year. Some of the facility is badly in need of renovation. The rooms are small but comfortable. The location is convenient to locations in Los Gatos. The staff is friendly and helpful.
We came really late on a Thursday night (between 12 midnight and 1 am) for I had to work that day and it was an almost 6 hours drive from where we live. We got there really tired with 2 children and were helped by a staff named Emil. He was very professional and very considerate. He did not make us wait nor stand any longer at the reception area. He even walked us to our room and made sure that we were happy with the room that we have reserved online. Seeing how cramp we would possibly be for the 3 nights and 4 days that we would be staying at the hotel, he offered us a much bigger room for the same price. Now that's what I call a person who truly cares about and knows the essence of good customer service! Good customer service is all about making customers happy. Sending them away happy will most likely result w/ positive feedback about the business, which may then have others try it for themselves and in return have all become repeat customers. We definitely will be coming back to this hotel! The rooms looked new and breakfast was filling: cheese omelette, sausages, sausage patty, bacon, waffle, cereals, milk, coffee, tea, yogurt, juices, bagels, breads, etc. The hotel's not too fancy but we were not looking for that. We just wanted a clean, decent place to stay with our children at the end of our daily activities. For the location, price, and service, we definitely will be coming back!
Stayed here while in town for a bridal shower and it was excellent! It is right in the middle of everything so you can walk to do it all. Parking is the only negative as the parking spaces are small and limited, but we managed. Clean comfy rooms and pretty grounds. Compared with the other local hotel prices, it is excellent. Highly recommended.
Traveller from Florida
Garden Inn Hotel is located downtown in the quiet and beauitful surrounding of Los Gatos. Garden Inn offers clean and …More
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