Los Gatos Hotel Guide - Luxury Hotels in Los Gatos, United States of America

Was here for a week of work, it was delightful and quite. This was the perfect place to rest at the end of a long day. The staff was extremely helpful and attentive. One night I ordered take out and they delivery folks forgot the utensils. The hotel staff had a set of real utensils hand delivered to my room in no time.

Great views of the mountains surrounding Los Gatos. The bed was very comfortable. You can walk all the way into town very easily. The post office is right across the street, so if you need to mail something it is super convenient. The outdoor patio is beautiful and has heaters if it gets on the cooler side in the evening. The only downside with the room is that there was no full length mirror. We were in town for a wedding and getting ready for a wedding without a full length mirror is difficult. We had a bad experience in the bar the night of the wedding. The wedding ended around 9 and everyone came back to the hotel to catch up at the bar. The bartender would not serve my husband claiming he stumbled in the parking lot. She did not see this occur, nor did the manager. He did no such thing; and in fact when he tried to order a drink for myself and the mother of the groom she said no. I had to complain to the manager. Once I did this, the bartender served him; but was talking about the situation and laughing about it with other patrons. I was very disappointed with the service. I cannot believe that they would cause my husband such defamation. The next morning people we didn't know were talking about it on our ride down the elevator. I was so ashamed and shouldn't have been because it was a situation that was completely untrue. Besides that situation everything else was great.

Great location, good for a quick stay. But mattresses need to be replace ASAP.

Arrived at the hotel, took over an hour to check in as Expedia had failed to transmit our revised intinerary - not the hotel's fault. Expedia's telephone person could not fix the issue and would not get a supervisor. We had a 2-bed room and the beds were twins, not the usual queen size - very cramped. Great location, nice staff, other than the Expedia checkin snafu, a good experience.