6 outdoor pools, pool cabanas (surcharge), pool umbrellas

Reviews of Grand Fiesta Americana Los Cabos All Inclusive Golf & Spa

4.5 out of 5
Grand Fiesta Americana Los Cabos All Inclusive Golf & Spa
Carretera Transpeninsular Km 10.3, CSL-SJC, Lote A-1 Cabo del sol, Cabo San Lucas, BCS

Reviews

8.6

Excellent

Rating 10 - Excellent. 595 out of 1001 reviews" "
Rating 8 - Good. 232 out of 1001 reviews" "
Rating 6 - Okay. 93 out of 1001 reviews" "
Rating 4 - Poor. 37 out of 1001 reviews" "
Rating 2 - Terrible. 44 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sharme

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful all the staff were very friendly
Stayed 3 nights in Mar 2024
Response from FP on 16 Apr 2024
Sharme. Thank you for sharing your words with our Expedia community. It would be an honor to host your next visit.

10/10 Excellent

David, Indiana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities were excellent. Very clean and updated. Staff was wonderful. Byan's service at the pool each day was outstanding. Food and drinks were great under the all-inclusive package. Views of the beach, waves, and sunrises were perfect. Also was not crowded (did not need to wait on anything).
Stayed 4 nights in Apr 2024
Response from Andrea on 15 Apr 2024
Hello David!We are happy that you enjoyed your stay with us! :) also, we appreciate your feedback!

10/10 Excellent

Connor

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was well thought out & made for a great experience.
Stayed 5 nights in Mar 2024
Response from VV on 9 Apr 2024
Hi, Connor, thank you for sharing your experience with us. We are very happy to know the best moments that you lived with us during your stay. We hope to see you very soon to have more moments. Have a nice day!

8/10 Good

Patricia Ann

Liked: Cleanliness, staff & service, property conditions & facilities
We didn’t know some things were not all inclusive. Also The beach was horrible
Stayed 4 nights in Mar 2024
Response from VV on 2 Apr 2024
Thank you for sharing your experience with us! We hope to see you soon to make the best experiences for you in your next stay with us!

6/10 Okay

Kalateerth Devesh

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from VV on 27 Mar 2024
Thank you for sharing your experience with us! We would like to know more about your stay at the hotel to better serve you during your next stay with us. Have a great day

10/10 Excellent

ZONG J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from VV on 26 Mar 2024
Thank you for sharing your experience with us!

8/10 Good

Connie Sue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They tried to get us to do an hour timeshare. We declined but they kept insisting. They tried to make us feel bad because we said no. Otherwise the rest of the stay was very good. The room was next to new construction so during the day it was very noisy.
Stayed 5 nights in Mar 2024
Response from VV on 25 Mar 2024
Thank you very much for sharing your experience with us, it is very important to improve our service every day. We are sorry for the perception that the offer of our memberships left you with. We know that the next time you give us the opportunity we can change that perception and improve your experience with us even more. Thank you very much and have a great day

10/10 Excellent

sarkis

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property looks excellent when we first checked in. Carlos helped us to check in. He spoke English very well. He was very helpful. He made me feel comfortable and I look forward to coming back to the same property in the future.
Stayed 3 nights in Mar 2024
Response from VV on 25 Mar 2024
Thank you for sharing your experience with us! We hope to see you very soon!

8/10 Good

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are all friendly and helpful. But somehow the communication between departments is a bit broken. We were told the wine gift for a VIP would be delivered upon arrival, but it was delivered on day #4 and after 4-5 times contacts from us at front desk and housing keeping call. But once it was delivered, the presentations was beautiful. We stayed at the hotel for most of meals. Food quality is good at a rating of 3.8/5 but hope it could be better at 4.5/5.
Stayed 5 nights in Mar 2024
Response from VV on 21 Mar 2024
Hello, Sylvia,Thank you very much for sharing your comments with us, they are very important to continuously improve our service. I appreciate the detail of your review and we hope to provide you with an optimal experience during your next stay with us.Best regards.

8/10 Good

Fabian

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It was very nice an clean , almost everything was great except for some of the management , stay away from time shares , they promise everything and it’s all a lie , manager is useless, the staff is amazing
Stayed 5 nights in Mar 2024
Response from VV on 21 Mar 2024
Hello, Fabian,Thank you for sharing your experience with us! We would love to know your complete experience and provide you with a new one to improve the vision you have.We hope to see you back with us very soon for new adventures.Best regards.

2/10 Terrible

DAYLIN

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The staff is very unprofessional , they are rude and have zero skill of customers satisfaction specially the Restaurants staff Also the supervisor Paul has no experience at all to deal with customers satisfaction
Response from VV on 19 Mar 2024
Dear Daylin,Thank you for taking the time to share your feedback. We deeply regret to learn of your recent experience with our staff. Your satisfaction is of utmost importance to us, and we sincerely apologize for any instance where our service fell short of your expectations.We understand the importance of professionalism and customer satisfaction, and we are committed to ensuring that all members of our staff are properly trained and equipped to deliver the highest level of service to our guests. Rest assured, steps will be taken to address the concerns you have raised regarding the behavior and skills of our restaurant staff and supervisor.We would like to extend our sincerest apologies for any inconvenience or frustration this may have caused during your stay. Your feedback is invaluable to us as it helps us identify areas for improvement and enhance the overall experience for our guests.We would be honored to have the opportunity to welcome you back in the future and demonstrate the true level of service and hospitality that we strive to provide. Please do not hesitate to reach out to us directly if there is anything we can do to further address your concerns or assist with future arrangements.Warm regards.

2/10 Terrible

Elayne

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Yo y mi familia fuimos celebrando unos 15 años y la experiencia fue horrible. El servicio del hotel pésimo , Éramos un grupo de nueve personas y tuvimos que esperar 45 minutos para cenar en un restaurante japonés el cual luego de la espera nos dijero que podían sentarnos juntos. Imagínese venir a compartir solo una semana en familia y tener que estar comiendo por separado, le explicamos la situación y nos dijeron muy groceramente que no se podía . Tratamos en el restaurante italiano a ver cómo nos iba y pues todo fue peor, la comida súper mala y el mesero perdido nos dio unos precios por las botellas de vino y luego nos dio otro por la misma bebida. Según ellos este hotel es muy familiar pero les digo yo que de familiar no tienen nada realmente no se los recomiendo. Me siento muy decepcionada al viajar 8 horas hazta acá .
Response from VV on 19 Mar 2024
Querido huésped,Muchas gracias por compartirnos su vivencia con nosotros. Le comentamos que sólo uno de nuestros restaurantes tiene reservaciones (Rosato), por lo que hubo una confusión al realizar la reservación para su comida familiar dentro de Sushi Sky Bar. Lamentamos profundamente esta confusión y las molestias que causó. Nos enfocaremos en pulir estos detalles para mejorar el servicio.Debido a la disposición del espacio, en el lugar no fue posible unir dos mesas, por lo que nuestros gerentes de AyB, así como de Recepción nos comentaron que se acercaron a ustedes y hasta se reunieron con ustedes para darle seguimiento cercano y óptimo al caso y mejorar su experiencia durante su siguiente visita.Esperamos que nos den la oportunidad de mejorar su visión y experiencia con nosotros. Estamos seguros de que podemos modificar esa percepción que tienen.Mientras ese día llega, estaremos trabajando muy duro para conseguir un día espectacular.Esperamos tengan un buen día.Caluroso saludo.

10/10 Excellent

Mary

Stayed 4 nights in Mar 2024
Response from VV on 8 Apr 2024
Thank you for sharing your experience with us!

2/10 Terrible

Kiannah-Nicole

Disliked: Staff & service
Stayed 4 nights in Mar 2024
Response from VV on 19 Mar 2024
Thank you for sharing your opinion with us. We would love to know what your full feedback is so we can work on it, as we do every day, and improve it in the next opportunity you give us with your accommodation. We hope to see you very soon so you can live an improved experience.

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with amazing food and service. Would definitely come back!!
Stayed 4 nights in Mar 2024
Response from VV on 19 Mar 2024
Thank you for sharing your comments with us! We are hoping to see you very soon!Warm Regards.

10/10 Excellent

Kimberly

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Service was excellent!
Stayed 5 nights in Mar 2024
Response from VV on 13 Mar 2024
Thank you for sharing your comments with us! We hope to see you soon!

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful one of the best resorts I have stayed on.
Response from VV on 11 Mar 2024
Thank you very much! We are here to make your dreams a reality! Have a nice day!

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from VV on 8 Mar 2024
Thank you for taking the time to rate us, Gregory. We look forward to seeing you again. Have a great day.

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is one of the best I have visited in Cabo, me and wife have been to Cabo every year. The staff and cleanliness is top notch and snorkeling is amazing.
Stayed 3 nights in Feb 2024
Response from VV on 4 Mar 2024
Hello, George.We appreciate your comments. We are very happy to have provided you with the best experiences in the destination. We look forward to seeing you next year.Have a nice day.

10/10 Excellent

McKenna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the hotel and staff. Every second of our stay was magical. Can’t wait to come back.
Stayed 6 nights in Feb 2024
Response from VV on 4 Mar 2024
Hello, thank you very much for your comment. We are happy to have offered you an extraordinary stay. We look forward to seeing you soon. Have a nice day.

10/10 Excellent

Ryan

Stayed 4 nights in Feb 2024
Response from VV on 20 Mar 2024
Thank you for sharing your experience with us!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from VV on 20 Mar 2024
Thank you for sharing your experience with us! Se you very soon!Warm Regards.

6/10 Okay

chad

Stayed 7 nights in Feb 2024
Response from VV on 20 Mar 2024
Thank you for sharing your review with us!

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from FP on 26 Feb 2024
Hola, Bianca.Tu opinión es muy importante para nosotros.

6/10 Okay

Elena

The stay was ok, the problem was the noise at night, and the noise came from the staff running carts of laundry and dishes all night long down the hall, it sounded like a train station.
Stayed 5 nights in Feb 2024
Response from FP on 23 Feb 2024
Dear, Elena. Thank you for sharing your review with us. We have addressed your words to the whole team.

6/10 Okay

Swathi, Bellflower

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
I was really excited to go here and we had selected one of the most priciest room choice they had, expecting a really fun vacation. The hotel has very good reviews and seemed highly rated. But here below are some of the pros and unfortunately more cons: Pros: Clean facility Helpful staff Lots of restaurants choices Cons: - As soon as we checked in, even though it was 3pm, check in, we didn't get a room till 4-4.30pm. - Our room was almost a 10 min golf cart ride away!! So, all the entertainment, pool access, restaurants were far away from our room, and every time we had to step out, we needed to call for the golf cart. Which just seemed very inconvenient, but definitely a way for the resort to make extra money! Who carries that much small change $$ for tips! It was just not something we were prepared for. - Even though there were so many restaurants to eat at, we only ate at 3 restaurants, because all others had 1.5-2hrs wait time each time we tried! They don't take reservations, so cant really skip the wait. - Entertainment, I might add what entertainment?! The customer service was really poor. We didn't really see any entertainment because there wasn't enough information about it! - We tried to book an excursion via the concierge at the hotel, and they tried to rip us off by charging an additional $150. We booked the same excursion directly from the website! - Been a VIP Silver Elite member at Expedia gives me some benefits - which I did not end up getting!
Stayed 3 nights in Feb 2024
Response from FP on 22 Feb 2024
Dear Swathi,Thank you for taking the time to share your recent experience at Grand Fiesta Americana Los Cabos. We truly value the feedback from our guests, and we’re deeply sorry to hear that your stay did not meet the high standards we strive for.We’re pleased to know that you found our facility clean our staff helpful and that you appreciated the variety of restaurant choices available. Your positive remarks about these aspects are genuinely appreciated.Warm regards,

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families
Stayed 3 nights in Feb 2024
Response from FP on 22 Feb 2024
Thank you for sharing, Laura!

10/10 Excellent

Julie Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Excellent food. Great snorkeling right on the beach. Nice pools. Great selection of restaurants. Bring good binoculars to see the many whales from hotel balcony/beach. It was an incredible site. Highlight of my trip. Room was beautiful. Great staff.
Stayed 5 nights in Feb 2024
Response from FP on 15 Feb 2024
Hello, Julie Ann!Thank you for sharing your review with our Expedia community. It would be an honor to host your next visit!

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food! Very clean! Friendly staff!
Stayed 5 nights in Feb 2024
Response from FP on 15 Feb 2024
Thank you, Lori!We hope to see you again soon.

10/10 Excellent

Adriana

Travelled with family
Liked: Property conditions & facilities
I love the staff everyone was friendly and helpful. If you look lost they ask you if you need something or are looking for something. They do care about their guest.
Stayed 3 nights in Feb 2024
Response from FP on 15 Feb 2024
Thank you, Adriana!It would be an honor to host your next visit!

6/10 Okay

Sheritta Baldwin, Raeford

Travelled with partner
beautiful location
Stayed 4 nights in Jan 2024
Response from FP on 15 Feb 2024
Thank you, Sheritta!It would be an honor to host your next visit.

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service was fantastic. The dining options and pools were second to none.
Stayed 9 nights in Jan 2024
Response from FP on 15 Feb 2024
Hello, Jeffrey!Thank you for sharing with us, it would be an honor to host your next visit.

10/10 Excellent

Daniel, Noblesville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great. Nothing bad to say.
Stayed 4 nights in Jan 2024
Response from FP on 30 Jan 2024
Thank you, Daniel!It is a pleasure to have hosted your visit. We hope to see you very soon again.

10/10 Excellent

Brooke

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was absolutely beautiful. The food and drinks were great, as well as all of the staff.
Stayed 1 night in Jan 2024
Response from FP on 30 Jan 2024
Dear, Brooke.Thank you for sharing your review. It would be an honor to host your next visit.

8/10 Good

Kristina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great stay. Definitely more of a family and child friendly resort which is great if you have kids but not if you want an adult child free vacation.
Stayed 4 nights in Jan 2024
Response from FP on 30 Jan 2024
Dear, Kristina.Thank you for sharing your review with our Expedia community. It would be an honor to host your next visit to Los Cabos.

8/10 Good

JINYOUNG

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was comfortable and relaxing
Stayed 5 nights in Jan 2024
Response from FP on 2 Feb 2024
Thank you, JinYoung.It would be an honor to host your next visit.

6/10 Okay

Ajay

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
1. They really push you for 3 hours to get the timeshare they say no pressure but its nothing but 2. Food for vegetarians is very very limited 3. Staff overall was excellent
Stayed 4 nights in Jan 2024
Response from FP on 26 Jan 2024
Dear, AjayThank you for sharing your review with us, it is very important as it helps us in our constant improvement.It would be an honor to host your next visit.

8/10 Good

Nandan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff were very unhelpful and asked for money for every request like late checkout etc.
Stayed 2 nights in Jan 2024
Response from FP on 26 Jan 2024
Dear, Nandan.We'll be happy to address your concern to the team. It is important to let you know that an early or late check-in, has an additional cost and its subject to availability. It would be an honor to host your next visit.

10/10 Excellent

Jwaquese

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great
Stayed 2 nights in Jan 2024
Response from FP on 26 Jan 2024
Thank you, Jwaquese.Your opinion is very important.

10/10 Excellent

Ankit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from FP on 15 Feb 2024
Hello, Ankit!Your opinion is very important to us.

10/10 Excellent

Juxhin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stagf giod food
Stayed 6 nights in Jan 2024
Response from FP on 2 Feb 2024
Thank you so much, Juxhin.We hope to see you very soon again.

10/10 Excellent

Deanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Excellent experience. All the of the facilities were clean and well maintained; lots of activities for me and for my son (6 years old); great kids club and massage services; food was delicious; staff was wonderful and accommodating. Good sized pools and a private beach.
Stayed 4 nights in Jan 2024
Response from FP on 17 Jan 2024
Hello, Deanna.Thank you for sharing your review with us. It is wonderful to learn yo had a great experience during your stay. It would me an honor to host your next family vacation.

10/10 Excellent

Shea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from FP on 12 Jan 2024
Dear, Shea.Your opinion is very important to us.

8/10 Good

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful though i thought the rooms were a little outdated. We had been told that our room came with a sofa bed and I even confirmed on email prior to our stay but there was no sofa bed. One of us had to sleep on the couch and another person slept on a roll away bed that they brought in which was then in place in the middle of the living room for the entire stay. They told us on 3 occasions they would bring a sofa bed and they never did and we just gave up asking any further.
Stayed 4 nights in Jan 2024
Response from FP on 12 Jan 2024
Dear, Elizabeth.Thank you for sharing your review with us. It is very important as it helps us in our constant improvement.

6/10 Okay

Zack

Stayed 5 nights in Jan 2024
Response from FP on 30 Jan 2024
Hello, Zack.Your opinion is very important to us.

10/10 Excellent

Trevor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the first trip to Cabo for me and my family. We were a little nervous about Mexico in general with our kids, but we couldn't have been more comfortable. The Grand Fiesta Americana was fantastic. We will definitely go again and we will be staying at this property. The beach is fantastic. My family spent a ton of time snorkeling and hanging out by the beach. It was incredible.
Stayed 5 nights in Jan 2024
Response from FP on 9 Jan 2024
Dear, Trevor.Thank you for sharing your opinion with us. It is very important to us as it helps us in our constant improvement

10/10 Excellent

Viviana De los Angeles Lopez

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from FP on 9 Jan 2024
Hola.Tu opinión es muy importante para nosotros.

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness
The views and scenery from rooms were amazing, the beach and water so clear that you can see coral fish everywhere!
Stayed 6 nights in Jan 2024
Response from FP on 9 Jan 2024
Thank you, Oscar.It would be an honor to host your next visit.

10/10 Excellent

Nimrod, Menlo Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from FP on 9 Jan 2024
Hello, Nimrod.You opinion is very important to us.

6/10 Okay

Arshia

Travelled with family
Check in process took way to long. I felt like it was a business transaction instead of a vacation. I felt harassed and being taken advantage of. He did not allow us to check in until we agreed to do a time share presentation. I got manipulated to pay for 2 massages that I had no intentions of. The spa was under construction and I was never told. The massage took place in one of their rooms. Just disgusting.
Response from FP on 9 Jan 2024
Hello, Arshia.Thank you for sharing your review with us, your opinion is very important as it helps us in our constant improvement. We have addressed your words with the team.