Ratings based on 1,554 Verified Reviews

4.0 out of 5
84% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller from Chicago

Posted 16-Sep-2017
Pros: close to airport in the middle of business park
Cons: bathroom by the restaurant...smells terrible of mold and something else. hotel is old and outdated and need a refresh
expensive and value not even close for the amount they charge per night breakfast buffet simple and every day the same food: eggs potatoes and pancakes.expensive for what they offer (22 usd) food is basic and over expensive as well. overall staff is ok...but the hotel definitely needs improvements. i will not stay there next time when in town for business.
4 out of 5
Recommended
for Everyone
by A verified traveller from ST. PAUL, MN

Nice hotel for the location and price

Posted 12-Sep-2017
This hotel was close to the airport, was able and willing to accommodate early check-in and has delicious cookies. The pool is clean, towels were kept stocked. Rooms are decent, nothing fancy and my TV did not work. Very comfortable bed. Overall not a bad decision.
1 out of 5
by A verified traveller from boston

Not as we expected

Posted 08-Sep-2017
We waiting for the airport shuttle for over an hour and called the hotel half a dozen times. Turns out the hotel shuttle was out of service. The front desk host, Melanie stated the reason why they didn't pick up the phone was "because we were too busy with actual guests in the hotel". Once we over paid for a taxi driver to actually take us there we were told that although we had reservations they're overbooked and all other hotels around the area are booked, but we are free to leave their hotel. Finally after 45 min the manager found us a room. Just appalling.
3 out of 5
by A verified traveller

Posted 27-Aug-2017
before the noon around 10am , a staff knocked the door, and ask will i check out yet.
5 out of 5
Recommended
for Everyone
by A verified traveller from Barrie . Ontario , Canada

Posted 23-Aug-2017
Excellent experience, clean and comfortable with quality furnishings. Highly recommend!
3 out of 5
Recommended
for Everyone
by A verified traveller from oakland

Room

Posted 23-Aug-2017
Bed not made corrects it look like the only went to fix the bed and did not change the cloth
2 out of 5
by A verified traveller

Nice staff but low competency

Posted 11-Jul-2017
Pros: Location, cleanliness, safety
Cons: Staff's competency to handle customer requests.
Location: Ralph grocery store. Airport.
Staff were very nice. But we were disappointed by their competency on how to satisfy customers. - We requested for a room change in the morning, but the request wasn't satisfied due to different staff in the morning and the night shift. - We requested for extra towels by phone but it took hours to receive them. Without letting us know any progress update or reasons, we had to see the staff in person until we got the detailed update. Should they've told us earlier, we wouldn't be as disappointed.
5 out of 5
Recommended
for Everyone
by A verified traveller from o

Posted 10-Jul-2017
It was clean and close to the airport, I got no extra charge for parking if you don't mind walking .
5 out of 5
Recommended
for Everyone
by A verified traveller from SLO CA

Great airport hotel with nice pool

Posted 08-Jul-2017
Nice place to stay Does not feel like an airport hotel
4 out of 5
Recommended
for Everyone
by A verified traveller from Washington

One night stand

Posted 05-Jul-2017
Pros: Proximity to food and groceries. Quiet and dark.
I just needed a place to stay for a night as I had a mtg. in Redondo the next day. I used a Groupon and the service was every bit as good as full price. They even included an upgrade to my room.