Nice staff but low competency
Staff were very nice. But we were disappointed by their competency on how to satisfy customers.
- We requested for a room change in the morning, but the request wasn't satisfied due to different staff in the morning and the night shift.
- We requested for extra towels by phone but it took hours to receive them. Without letting us know any progress update or reasons, we had to see the staff in person until we got the detailed update. Should they've told us earlier, we wouldn't be as disappointed.