Hello John,We appreciate your review. Your words let us know that we are working as a team to provide our customers with the best experience possible.

Hello David,Thank you for your review. We can make note that you prefer a room on a higher floor. We may have had several families staying with us, but if noise is ever a concern, please let us know right away.

Hi Jackson,We appreciate your feedback. I am glad we are able to rectify the HVAC issue. I am sorry that you did not receive the tablet and we will further investigate as there should have been a tablet in the room already. Our apologies for the oversite.

Hello Hilde,Thank you for your review. We will are thrilled to hear that you enjoyed your stay with us.

Hello Suzanne,Such a kind review. We are happy to hear that you enjoyed your stay with us.

Hi Ali,Our staff will love to see the kind words you had to say about them. We hope to see you soon!

Hi Cathrine,Thank you for review. We look forward to seeing you again.

Hola Edgar,Gracias por la reseña. Sus comentarios nos ayudarán a mejorar nuestro servicio. Esperamos darle la bienvenida pronto.

Hi David,We appreciate your review. What can we improve upon to gain that 5th star?

Hi Reilly,We thank you for your review. Is there anything we can do to next time to earn that 5th star?

Hi Allison,We appreciate your 5-star review. We look forward to seeing you again.

Hello Stephanie,We thank you for the nice review. We look forward to hosting you again.

Hi Anne,Thank you for the kind words about our staff. We will pass along your comments to them and our culinary team.

Hello Jana,We are glad you enjoyed your stay with us, the balconies are pretty nice!

Hi Jennifer,Thank you for your 5-star review. We appreciate your feedback.

Hi Lisa,We are glad you had such a wonderful stay. We look forward to seeing you again.

Hello Macie,Thank you for the 5-star review.

Hi George,You feedback is much appreciated. I am happy our team was able to meet all your needs.

Hi Tiffany,Thank you for your review. We hope to see you again soon.

Hello Rosanna,We are sorry to hear your stay was not up to your expectations. We sincerely apologize for any inconvenience this may have caused. We will update your profile to reflect your preference for a room away from our Bungalow.

Hello Jorge,We are sorry to hear your concern about the prices. Is there anything in particular that you thought was expensive? We are always open to ways we can improve our guest experience.

Hello Harley,We appreciate your kind review.

Hello Tom,We love that you enjoyed your stay so much. We look forward to seeing you again.

Hello Vance,Thank you for the review. It is wonderful to hear you enjoyed your stay.

Hi Chris,Thank you for the review. What prevented us from earning that 5th star? We always love extra feedback.

Hello Charles,Thank you for your feedback. I am sorry to hear that the HVAC unit in your room was not able to provide satisfactory service in keeping your room warm. We understand that your comfort is of utmost importance and will work to ensure this does not happen again.We are excited to hear that you really enjoyed your food and beverage options! We will pass along your kind words to the team.

Hi Admir,Thank you for the nice review.

Hello Scot,Thank you for your kind review.

Hello Lisanne,Thank you for the kind review. We appreciate you were able to enjoy many of our amenities. We look forward to seeing you again.

Hello Nikita,We would like to extend our sincerest apologies for the inconvenience caused to you due to the elevator issue. We understand that it is frustrating and inconvenient when unexpected situations arise, and we appreciate your understanding while we worked to resolve the issue.If there is anything we can do to make amends or further assist, please reach out to the hotel directly.

Hello Haiguang,We are sorry to hear that you did not enjoy your stay. If you would like to provide further feedback, please contact the hotel directly to further discuss your experience.

Hello Steven,We are so happy to hear about how much you enjoyed your stay. Our Fig at 5 is a popular option that a lot of our guests enjoy! We will make sure to pass along this wonderful feedback to our teams.

Hello Craig,Thank you for the kind words. We are glad you enjoyed your stay with us. We look forward to seeing you again.

Hi Paul,We are sorry to hear that you did not fully enjoy your stay with us. We would like to hear more about your experience, and if you would like to share, please contact the hotel directly to further discuss.

Hello Amal,Thank you for your kind words. We are glad you enjoyed your stay with us and hope to see you again soon.

Hi Kristina,Thank you for the nice review. We hope to see you again soon!

Hello Khidir,Thank you for the review. We will passed along your feedback to our team. We hope to host you again on your next visit to Santa Monica.

Hi Amal,Thank you for the kind words. Our Fig tree is quite stunning and we are glad you enjoyed it as much as we do.

Hello Richard,We are happy to hear that you enjoyed your stay with us. We hope to have you back again, soon!

Hello Thomas,We are sorry to hear that you did not have an exceptional experience with us. If you would like to further discuss your experience with us, please contact the hotel directly.