Ratings based on 1,231 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
86% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveller from Mexico

En el corazón del downtown

Posted 06-Oct-2015
Pros: Todo
Cons: La velocidad de respuesta de los elevaodores.
Location: Restaurantes, el Distrito de Teatros, de Galerías y el Museo del Grammy.
El hotel está muy bien localizado, cerca de buenos restaurantes. Estaban remodelándolo cuando nos quedamos y lo que más afectó el servicio fue la espera por los elevadores que tardaron mucho. Por lo demás, lo recomiendo altamente.
4 out of 5
for Everyone
by A verified traveller from 東京


Posted 30-Sep-2015
★立地 ハリウッドへ繋がってるレッドラインの駅から1ブロックです。周辺にはバスも通っていて、交通の便もいいです。 ホテルから1-2分のところにスーパーとwelgreensがあり食べ物も飲み物も買うことには困らないでしょう。 ★ホテル・部屋 2ベットの部屋を大人3人で使いました。荷物も3人分充分に広げることのできるスペースがありました。トイレと洗面台、お風呂と同じ部屋だったのでそこが難点でしたが、ミニバーやコーヒーメーカーもついていましたし、それ以外は満足です。部屋の掃除も行き渡ってました。 ★ホテルマン エアコンが変な音をたてて調子がおかしかったときも、電話したらすぐにエンジニアさんを送ってくれました。その他もさすがシェラトンというような対応が散見されました。 ★その他 ロビーにお冷がおいてあるのですが、夏の暑さしのぎのためにフルーツときゅうりが入れてあり、かなり独特な味になってました。
5 out of 5
for Everyone
by A verified traveller from Kansas City, KS

Newly Renovated!

Posted 21-Sep-2015
The hotel is in the heart of downtown! Walk to the Staples Center, LA Live, Seven Grand and Library Bar. There's a Rite Aid and Walgreens on the corner for any necessities as well. The fitness center is on the 26th floor, overlooking the Los Angeles skyline. The hotel is still under renovation (as of Sept '15), but the parts that have been renovated are beautiful! I'd highly recommend.
4 out of 5
for Everyone
by A verified traveller

Very Nice Hotel. Dining was limited in the hotel.

Posted 19-Sep-2015
Pros: Staff and room.
Cons: Complete the construction.
Location: Good area for finding good restaurants.
Working a trade show at the Convention Center. Wish the hotel was closer.
4 out of 5
for Everyone
by A verified traveller from CT

Fantastic Hotel

Posted 16-Sep-2015
Close to so much in Downtown LA! Conveniently close to the Metro as well. The only downside is that the hotel was under construction so the wait for the elevator could sometimes take a bit. However they'd take us up to our floor with the staff elevator so all in all the wait was never too long. I'd definitely stay here again. Hopefully, after the construction is complete.
2 out of 5
by A verified traveller from Los Angelea

Bedbug warning!

Posted 02-Sep-2015
Yes. I came home with un-invited friends. I loved staying in the very well renovated room until i found out bedbug bites on my leg. I brought my own pillow to the hotel because i can't sleep without memory foam pillow. After came back home, i threw it onto my bed, fell asleep with my leg on it, and found bedbug bites on my leg. My home had never had any insect problem before and last time I slept other than my home was 2 yeara ago. I threw away the pillow and running washer and drier for any suspicious clothes and linens, and i hope this works.
5 out of 5
for Everyone
by A verified traveller from sao paulo/Br

hotel agradavel, proximo ao Metro , bem no centro

Posted 28-Aug-2015
Pros: o atendimento dos funcionarios
Cons: os elevadores estivessem todos em funcionamento, para evitar as esperas
Location: central, com o conforto de um metro a porta e com muitas atrações proximas, tais como Staple Center, Museu do Grammy e ESPN, Centro Civico
Hotel proximo a atrações e ao comercio, facilidade de locomoçãoo e com o metro na porta, alem de ser um hotel moderno
5 out of 5
for Everyone
by A verified traveller from Irvine

Great location...but still under construction.

Posted 25-Aug-2015
Pros: Location, room cleanliness, comfortable beds, courteous staff.
Cons: The bedsheets were incredibly stiff. They actually made noise every time we turned over or moved. Maybe because they were new?
Location: L.A. Live a few blocks away. Peking Tavern Asian food, drinks. Louise Brassier breakfast. Barrel Down beer, people watching. Dancing nearby.
The renovations to the hotel lobby are beautiful. The location is excellent to the surrounding downtown area. Check-in was a breeze. Our room was fully remodeled and immaculate. I am a stickler for hotel cleanliness and our room was a 10. Elevators were a problem with the ongoing construction, oftentimes causing us to wait in a line for use, but not as bad as we anticipated (5 minute waits). Parking at the hotel was an issue since there is only valet available and the driveway for drop off does not accommodate many cars. We had to circle the block so we were not blocking traffic with our vehicle while waiting. Other than the parking and slight waits for the elevator, our stay was great. Would love to return when construction is complete and explore more of downtown. Lots of great eateries like the Peking Tavern for dinner & drinks, and Louis Brasserie for breakfast. Would stay here again for sure.
5 out of 5
for Everyone
by A verified traveller from San Antonio, TX

Great hotel, just had to deal with construction.

Posted 04-Aug-2015
Hotel was great except they are renovating, so half of their elevators weren't working. Should be fine after construction.
4 out of 5
for Everyone
by A verified traveller from San Francisco, CA

Beautifully renovated

Posted 28-Jul-2015
I arrived 3 days after the lobby renovations finished - the new lobby is gorgeous. The rooms also look recently renovated and the whole package is great! Only two elevators running but the front lobby made sure to inform me of possible times of high traffic, which was really appreciated!