Ratings based on 1,321 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from Cupertino

hotel in renovation

Posted 26-Jan-2016
Pros: Nice rooms
Cons: The elevator system as described above
Location: Downtown LA, Convention center and Staples Center are a few blocks away
The hotel was in the midst of being renovated. Most was done but the outside front was in scaffolding. The room has good. However I cannot imagine a worst elevator system. It was obviously brand new. Instead of buttons with floor numbers inside the elevators you had to pick your floor on an LCD when summoning the elevator. When there was a crowd of people during checkin half the people didn't notice this and boarded the elevator and couldn't get to their floors. Only about 40% of the floor numbers show up on the display at once so you might need to press a lower or higher numbers button. Inexplicably, when on your typical guest room floor, you always need to request two pages of lower numbers to find the lobby floor...how silly of a design...the most common place to go from a guest floor is down to the lobby or the floor below which is the restaurant. I suggested to the front desk clerk when I checked out how poor the system was and all she said was, Oh did you have a problem I'm sorry about, no one else has. Nonsense, I saw one woman loose her luggage when she hopped out to enter a floor number and the system assigned her floor to another elevator. Note that I understand the theoretical improvement in efficiency by scheduling fewer stops in each car, etc. But the implementation and signage could be better.
3 out of 5
by A verified traveller from new york

Overrated

Posted 15-Jan-2016
Pros: The restaurant was good and the staff very nice.
Cons: Lots. It looks nice but the staff really doesn't care about its customers needs
Location: Not as close as they said it was to the staples center.
Our first greeting was $37 a night to park our car. Then we went to check in. My daughter had her own reservation. She was told about the free wifi and was upgraded to a larger room for her and her companion. We had 4 ppl & weren't upgraded & told we'd have to pay for wifi. Our room was ok. The bathroom had hair on the bathroom counter and floor. 4 people 2 towels. Attitude was given when asked for 2 more towels. A football team & marching band were staying there too. It took an hour to get to our room at least 4 times. We weren't allowed to use the stairs. we asked the snarky rude manager if maybe they could use 3 elevators for them & 1 for the other guests They said no. Btw this large hotel only has 4 very slow elevators. We spoke to the front desk, manager, security etc. nothing but sorry no. When I went on Facebook it had a header that said "see what others say about the Sheraton" I clicked on it. Saw similar issues. The site expressed concern of my then current issues. They acted upon them. All of a sudden the hotel staff was apologizing & then and only then we had 4 towels, we were able to use the elevator. They gave us access to their private club and free parking. That was our last 2 days, last night there. the other 5 were stressful. Outside is under construction & a strong urine oder. Most likely from all the homeless people in the area
5 out of 5
Recommended
for Everyone
by A verified traveller from 東京

普通に良いホテルです

Posted 09-Jan-2016
Pros: 駅近で立地がいいですね。 隣の声が聞こえるとか全く無く高級ホテルと感じました。 治安的にも問題無いと思います。
Cons: 特にありません
Location: 歩いて5分以内にセブンイレブンがあり便利。 800°というピザ屋が近くにありますが、美味しかったです
NBA観戦に行った時に家族で利用しました。 ステーブルセンターまで歩いて10分位です。 ユニバーサルスタジオもホテルの目の前の駅から電車1本で便利です。 クラブルームの朝食は毎日同じメニューですが暖かいメニューで美味しかったです。 26階の朝食会場からは非常に良い景色も見れました。
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 22-Dec-2015
Pros: The room was excellent and very well taken care of.
Excellent for a quick business trip. Take a cab from LAX to avoid parking expenses.
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, local to bars but beware of parking!

Posted 22-Dec-2015
Great hotel despite the fact that I was issued the wrong key card that did not allow me access to my included continental breakfast, drinks with free appetizers, or access back into my room the morning of checkout. Only negative thing I can think of aside from the above facts, was the parking. According to the Sheraton hotel it is listed on their website that big cars (in my case a truck) will not fit in their valet parking structure due to height restrictions. Expedia (my booking source) did not do a good job in clearly presenting this concern, so I was left looking for parking and walking for blocks finding parking in downtown L.A. to accommodate my vehicle. Utterly frustrating!
2 out of 5
by A verified traveller

그다지... 좋지는 않아요

Posted 04-Dec-2015
현재 공사중이라 엘리베이터는 한쪽만 사용됨 컨시어지 불친절함 전반적으로 노후된 시설 주변에 홈리스가 매우 많음
5 out of 5
Recommended
for Couples
by Ricardo Alonso

Muy buen Hotel

Posted 30-Oct-2015 on Hotels
Muy buen Hotel y cerca del Metro y paradas de buses. Las habitaciones muy cómodas, el servicio excelente y el restaurante muy rico
3 out of 5
Recommended
for Business Travellers
by Daphne

Posted 29-Oct-2015 on Hotels
There was a lot of construction on the building, the entrance, the parking, and the surrounding areas that we were not informed of when making our reservation.
5 out of 5
Recommended
for Business Travellers
by Gerie

Posted 21-Oct-2015 on Hotels
Business
4 out of 5
Recommended
for Getaway With Friends
by A verified traveller

This traveller left a rating score only Posted 20-Oct-2015 on Hotels