Breakfast, lunch, dinner served; American cuisine
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Reviews of Sheraton Grand Los Angeles

4 out of 5
Sheraton Grand Los Angeles
711 S Hope St, Los Angeles, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 634 out of 1002 reviews" "
Rating 8 - Good. 184 out of 1002 reviews" "
Rating 6 - Okay. 82 out of 1002 reviews" "
Rating 4 - Poor. 50 out of 1002 reviews" "
Rating 2 - Terrible. 52 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Wigberto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went smoothly. LA is full of bums and people on the street but we didn’t experience anything bad so overall a good experience.
Stayed 4 nights in Apr 2024
Response from Dean Lewis on 16 Apr 2024
We thank you for taking your time to give us your feedback. and thank you for choosing to stay with us.

10/10 Excellent

Tiarmbi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area!
Stayed 2 nights in Mar 2024
Response from Dean Lewis on 16 Apr 2024
We thank you for taking your time to give us your feedback. and thank you for choosing to stay with us.

10/10 Excellent

Sandra Isabelle

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Dean Lewis on 16 Apr 2024
We thank you for taking your time to give us your feedback. and thank you for choosing to stay with us.

10/10 Excellent

Kenneth, Shrewsbury

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Great service, clean comfortable room. Modern amenities. Attached to a shopping and dining area. Plenty of additional food options within a five to ten-minute walk.
Stayed 3 nights in Mar 2024
Response from Dean Lewis on 16 Apr 2024
We thank you for taking your time to give us your feedback. and thank you for choosing to stay with us.

10/10 Excellent

Jeanne

Travelled with partner
Liked: Amenities
Everything was great. Staff was very nice and helpful/friendly. I love that we were able to leave our bags after checkout and come back and pick them up while out sightseeing.
Stayed 2 nights in Mar 2024
Response from Dean Lewis on 23 Mar 2024
We thank you for taking the time to give us your feedback, and thanks for choosing to stay with us.

10/10 Excellent

ximena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dean Lewis on 23 Mar 2024
We thank you for taking the time to give us your feedback, and thanks for choosing to stay with us.

2/10 Terrible

Marcus

Stayed 3 nights in Mar 2024

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Overcharged for food
Stayed 1 night in Mar 2024
Response from Dena Lewis on 22 Mar 2024
We thank you for taking the time to give us your honest feedback, and thanks for choosing to stay with us.

8/10 Good

VENKATESHA

Stayed 3 nights in Mar 2024

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay.
Stayed 1 night in Mar 2024
Response from Dean Lewis on 22 Mar 2024
We thank you for taking the time to give us your feedback, and thanks for choosing to stay with us.

10/10 Excellent

noriko, New York

Stayed 2 nights in Mar 2024
Response from Dean Lewis on 16 Apr 2024
We thank you for taking your time to give us your feedback. and thank you for choosing to stay with us.

6/10 Okay

Gina

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Pros: Great costumer service and beautiful lobby Cons: Room was dusty. Lots of homeless. Didn’t feel safe or comfortable once the sun goes down.
Stayed 1 night in Mar 2024
Response from Dean Lewis on 22 Mar 2024
Wen thank you for your honest feedback, it has been shared with appropriate department leaders. and thanks for choosing to stay with us.

10/10 Excellent

Bachera

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great property.
Stayed 1 night in Mar 2024
Response from Dean Lewis on 22 Mar 2024
We thank you for taking the time to give us your feedback, and thanks for choosing to stay with us.

6/10 Okay

Jose

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from Dean Lewis on 22 Mar 2024
We thank you for your feedback, we do apologize for falling short of your expectations, thanks for choosing to stay with us.

10/10 Excellent

Brindavani

Stayed 1 night in Mar 2024
Response from Dean Lewis on 16 Apr 2024
We thank you for taking your time to give us your feedback. and thank you for choosing to stay with us.

10/10 Excellent

sam

Travelled with family
Liked: Amenities
Great place to stay
Stayed 1 night in Mar 2024
Response from Dean Lewis on 22 Mar 2024
We thank you for taking the time to give us your feedback, and thanks for choosing to stay with us.

10/10 Excellent

Jarrett

Stayed 2 nights in Feb 2024
Response from Dean Lewis on 23 Mar 2024
We thank you for taking the time to give us your feedback, and thanks for choosing to stay with us.

10/10 Excellent

ysmenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a beautiful evening at the Sheraton
Stayed 1 night in Feb 2024
Response from Dean Lewis on 22 Mar 2024
We thank you for taking the time to give us your feedback, and thanks for choosing to stay with us.

8/10 Good

Matthew E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Dean Lewis on 22 Mar 2024
We thank you for taking the time to give us your feedback, and thanks for choosing to stay with us.

10/10 Excellent

lesley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.
Stayed 1 night in Feb 2024
Response from Dean Lewis on 26 Feb 2024
We thank you for taking the time to give us your feedback, and thanks for choosing to stay with us.

10/10 Excellent

Gary Lee, Corona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will recommend it to my friends and family
Stayed 1 night in Feb 2024
Response from Dean Lewis on 26 Feb 2024
We thank you for taking the time to give us your feedback and thank for choosing to stay with us.

8/10 Good

Jennifer

Stayed 1 night in Feb 2024
Response from Dean Lewis on 21 Mar 2024
We thank you for your feedback, and thanks for choosing to stay with us.

6/10 Okay

Jay, Seattle

Travelled with group
Disliked: Staff & service, property conditions & facilities
The bed was hard, the TV had no network connection so the guide didn’t work. I asked about this every day and they said they would fix it. They did not. And it took forever for my room to be ready while flight crews kept coming in and getting rooms right away.
Stayed 4 nights in Feb 2024
Response from Dean Lewis on 26 Feb 2024
We thank you for taking the time to give us your feedback, we do apologize for the inconvenience I have shared your concern with appropriate department leaders.

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located adjacent to The Bloc shopping and dining center, this property is convenient for a visit in DTLA. I stayed here as a solo female traveler. I felt very safe at the hotel. The staff is friendly and helpful and the elevator requires your key and floor selection prior to operating. The area around the hotel is very pleasant to walk around at daytime but as a solo traveler here to see a show it was a little sketchy at night. This is probably true of most of DTLA post-covid and beyond the hotel control. I enjoyed my stay at the hotel. The valet parking shares the parking structure below with The Bloc. I was able to get a slight discount via Expedia. I would recommend this hotel for excellent location, service and amenities (but there is no pool only downside).
Stayed 1 night in Feb 2024
Response from Sheraton Grand on 23 Feb 2024
We appreciate your feedback. Thank you for choosing the Sheraton Grand Los Angeles.

8/10 Good

Angie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Street noise can be heard in the room on the 3rd floor. Even the knock on the next door room can be heard.
Stayed 2 nights in Feb 2024
Response from Sheraton Grand on 24 Feb 2024
Thank you for your feedback. I apologize that the noise made your stay uncomfortable. Our leadership team will keep this mind as we look to improve.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sheraton Grand on 23 Feb 2024
Thank you for your feedback. We are glad you enjoyed your experience with us.

2/10 Terrible

breauna

Stayed 1 night in Feb 2024
Response from Dean Lewis on 21 Mar 2024
We thank you for taking the time to share your feedback with us, we do apologize that your stay with us was not to your satisfactory. we do hope that you will give us another chance to serve you when you are back in the area.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything we needed! Awesome stay.
Stayed 1 night in Feb 2024
Response from Sheraton Grand on 23 Feb 2024
Thank you for your feedback. We are glad you enjoyed your experience with us.

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room. Awesome water pressure in the shower. Very comfortable bed.
Stayed 2 nights in Feb 2024
Response from Sheraton Grand on 23 Feb 2024
Thank you for your feedback. We are glad you enjoyed your experience with us. We are glad you loved the comfort of the bed.

8/10 Good

Tania

Travelled with family
Liked: Cleanliness, staff & service
Great location. Unfortunately there were a couple of issues with room. Whilst room was very comfortable and modern, there were a couple of areas not cleaned. We also found room service to be very slow and twice had to follow them up as items were not brought to room.
Stayed 6 nights in Jan 2024
Response from Dean Lewis on 23 Feb 2024
We thank you for taking the time to give us your feedback, we do apologize for the inconvenience, I have share issues with appropriate. department leaders, to better improve for our guest satisfaction.

10/10 Excellent

Danny

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and modernized.
Stayed 1 night in Jan 2024
Response from Dean Lewis on 23 Feb 2024
We thank you and appreciate you taking the time to give us your feedback, and thanks for choosing to stray with us.

10/10 Excellent

Rusman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception in particular Matt was very friendly checking us in past midnight and explained all hotel facilities including the areas worth exploring surrounding the hotel.
Stayed 5 nights in Jan 2024
Response from Dean Lewis on 28 Jan 2024
We thank you for taking the time to give us your honest feedback, and thanks for choosing to stay with us.

10/10 Excellent

Stella, Los Osos

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Dean Lewis on 28 Jan 2024
We thank you for taking the time to give us your feedback and thank for choosing to stay with us.

4/10 Poor

JI BUM

Travelled with family
Disliked: Staff & service, property conditions & facilities
Many hidden fees
Stayed 2 nights in Jan 2024
Response from Dean Lewis on 28 Jan 2024
We thank you for taking the time to give us your honest feedback, and thanks for choosing to stay with us.

10/10 Excellent

Johnny

Stayed 1 night in Jan 2024
Response from Dean Lewis on 28 Jan 2024
We thank you for taking the time to give us your feedback, and we thank you for choosing to stay with us.

8/10 Good

Stephen

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Dean Lewis on 28 Jan 2024
We thank you for taking the time to give us your feedback, and thanks for choosing to stay with us.

10/10 Excellent

Hadasha, Oxnard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dean Lewis on 28 Jan 2024
We thank you for taking the time to give us your feedback, and we thank you for choosing to stay with us.

10/10 Excellent

Sergio

Stayed 2 nights in Dec 2023
Response from Dean Lewis on 28 Jan 2024
We thank you for taking the time to us your feedback, and thanks for choosing to stay with us

10/10 Excellent

Walt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location, and beautiful hotel
This is amazing location in downtown LA, tons to love about it. All the things you’d expect from a top end hotel, but even more, it’s location makes it very special. Right in the center of downtown, tons of options for dining and shopping. I went here for New Year’s Eve, to a roaring 20s event at a nearby rooftop lounge, and had a great stay.
Stayed 1 night in Dec 2023
Response from Dean Lewis on 28 Jan 2024
We thank you for taking the time to give us your honest feedback, and we thank you for choosing to stay with us.

10/10 Excellent

Edward, CHANHASSEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 2 nights in Dec 2023
Response from Dean Lewis on 23 Feb 2024
We thank you for taking the time to give us your feedback, and thanks for choosing to stay with us.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sheraton Grand on 23 Feb 2024
Thank you for your feedback. We are glad you enjoyed your experience with us. We hope you stay with us in the future.

8/10 Good

Lesley

Stayed 1 night in Dec 2023
Response from Dean Lewis on 28 Jan 2024
We thank you for taking the time to give us your feedback, and we thank you for choosing to stay with us.

10/10 Excellent

Kian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Sheraton Grand on 23 Feb 2024
Thank you for your feedback. We are glad you enjoyed your experience with us.

10/10 Excellent

Donovan

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay no complaints perfect location too
Stayed 1 night in Dec 2023
Response from Dean Lewis on 24 Dec 2023
We thank you for taking the time to give us your honest feedback, and thanks for choosing to stay with us.

10/10 Excellent

Beverly Amarachi

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Dean Lewis on 23 Feb 2024
We thank you for taking the time to give us your feedback, and thanks for choosing to stay with us.

10/10 Excellent

Vinod

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located, with easy transport and eating options. Room and bed comfortable, good selection of toiletries. We left one of our mobile phones in the taxi thay dropped us off at the hotel and we are so appreciative of the concierge who helped me to track it down and get it back safely within a very stressful three hours. Cannot be thankful.enough, the concierge is a credit to the hotel. We would onsider staying again if we ever revisit Los Angeles.
Stayed 5 nights in Dec 2023
Response from Dean Lewis on 24 Dec 2023
We thank you for taking the time to give us your feedback, and thanks for choosing to stay with us, and we hope to welcome your back in the near future.

10/10 Excellent

Sasha

Stayed 1 night in Dec 2023
Response from Dean Lewis on 28 Jan 2024
We thank you for taking the time to give us your feedback. AND WE THANK YOUR FOR CHOOSDING TO STAY WITH US.

10/10 Excellent

Joseph L.

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were wonderful!
Stayed 1 night in Dec 2023
Response from Dean Lewis on 24 Dec 2023
We thank you for taking the time to give us your feedback, and we thank you for choosing to stay with us.

10/10 Excellent

Beth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel to stay in for a concert at the Orpheum Theater
Stayed 1 night in Oct 2023
Response from Dean Lewis on 24 Dec 2023
We thank you for taking the time to give us your feedback, and we thank for choosing to stay with us.

10/10 Excellent

Jeeho

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, well decorated elegant hotel. Friendly staff, short check in time. Nice views and tons of food and shopping nearby. Its among the safer area of DTLA lately. Best to always be aware of your surroundings still. Very nice room, good price
Stayed 1 night in Dec 2023
Response from Dean Lewis on 12 Dec 2023
We thank you for taking the time to give us your feedback, and thanks for choosing to stay with us.