All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Hi Khyati, Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!
4/10 Poor
Frank
Travelled with family
18 Apr 2024
Average condition
Frank
Stayed 1 night in Apr 2024
Response from Andrea on 18 Apr 2024
Hi Frank,Thank you for staying with us and sharing your review. Please reach out directly with specific feedback so that we can respond accordingly. Should future travels bring you back to DTLA, we'd like to leave you with a better impression.
10/10 Excellent
Tabita, Peoria
Travelled with family, Travelled with family and small children, Travelled with group
14 Apr 2024
The rooms were very clean and spacious.
Tabita
Stayed 3 nights in Apr 2024
Response from Andrea on 15 Apr 2024
Hi Tabita,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!
Everything was great in the room service was great my only complaint is upon arrival we checked in at 4pm and I had a reservation for 2 rooms and only 1 room was ready the other room did not become available until 6:30pm almost 7pm and still had to check out at 11am room's were great beds comfortable front desk was very nice and accommodating
Sally
Stayed 1 night in Apr 2024
Response from Andrea on 8 Apr 2024
Hi Sally, Thanks for staying with us and sharing your experience. We look forward to welcoming you back soon!
8/10 Good
Catherine
Travelled with family
6 Apr 2024
Liked: Cleanliness, staff & service, amenities
The room was spacious and great for our family to sleep and get to a basketball game at Crypto arena was super close and convenient. The pool area was so dark at night wish they had some mood lighting and maybe some outdoor heating lamps and music. The breakfast food was pretty bad. Watered down coffee, barely warm hot items and cheapest tasting bread for toast - the oatmeal was good with a variety of toppings. The shower door in our suitte wouldn't stay shut it kept sliding open. Staff were super friendly and helpful with alternative parking options nearby.
Catherine
Stayed 2 nights in Mar 2024
Response from Andrea on 7 Apr 2024
Hi Catherine, Thank you for staying with us and sharing your thoughts. We look forward to welcoming you back soon. Please reach out directly so we can leave you with a better impression.
Very pretty and clean on the inside, knowing it’s in the city the surrounding area while dirty was a cool and surrounding was a good urban experience. My family and I loved LA and will be coming back soon. This hotel gave us a great experience staff and all included. Only thing I have to ask is to have more variety for the breakfast options and make it more known as a valet only facility.
Tesfanesh
Stayed 4 nights in Mar 2024
Response from Andrea on 5 Apr 2024
Hi Tesfanesh,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!
The place is beautiful, nearby downtown area a bit sketchy. One thing that i didn't like was the $60 per day parking that the hotel charges, was not clear to me when i booked that parking wasnt included.
Ronald
Response from Andrea on 2 Apr 2024
Hi Ronald,Thanks for staying with us and sharing your experience. We look forward to welcoming you back soon!
Good and clean Hotel. I didn’t like the valet parking option. The valet parking area very narrow. Breakfast is ok .
Sobha Rani
Stayed 4 nights in Mar 2024
Response from Andrea on 26 Mar 2024
Hi Sobha Rani,Thank you for staying with us and sharing your review.We look forward to welcoming you back soon!
2/10 Terrible
Donald
24 Mar 2024
Stayed here for one night during trip to catch a hockey game and 6am flight out next day. Pre paid through Expedia and 3 weeks later I see a charge on cc statement from the day we checked out. Called and they said there was damage to room. We didn’t even unpack. I am an avid traveler with so many hotel stays and have never had this happen. No call or email even. I asked why they would not have called or emailed prior or even after charging my cc and they said they have the right to charge my card even without my consent. Beware of extra charges from this hotel after the fact!!
Donald
Response from Andrea on 25 Mar 2024
Hi Donald,Thank you for staying with us and sharing your review. Please reach out to the Hotel directly to review the details of the incident report.
Valet parking was amazing. Front desk experience was wonderful, thank you Andrea. Staff was polite and courteous, Ashley and a few names that escape me, working the bar were excellent.
Kevin
Stayed 3 nights in Mar 2024
Response from Andrea (GM) on 21 Mar 2024
Hi Kevin,Thanks for staying with us and sharing your review. I forwarded to all hotel and valet associates who #loveourguests. We look forward to welcoming you back soon!
Hi Monica,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!
6/10 Okay
Rahman
12 Mar 2024
Rahman
Stayed 11 nights in Mar 2024
Response from Andrea on 14 Mar 2024
Hi Rahman,Thank you for staying with us and sharing your review. Please reach out directly with specific feedback so we can respond accordingly. We'd like to leave you with a better impression of a future stay.
My daughter and I really enjoyed are stay at Residence Inn Los Angeles. Front desk staff was very nice and helpful. Room was clean and modern. Will stay here again.
Thomas
Stayed 1 night in Mar 2024
Response from Andrea on 11 Mar 2024
Hi Thomas,Thanks for staying with us and sharing your review. We look forward to welcoming you back soon!
Hi Angelo,Thanks for staying with us and sharing your review. We look forward to welcoming you back soon!
10/10 Excellent
craig
Business traveller
7 Mar 2024
Liked: Cleanliness, staff & service, amenities
Room has great space but need some face lifts . However saw pictures in their elevator displaying the new upgrades to the rooms.If they go through with these upgrades , this hotel would be one of the best hotels in downtown L.A
craig
Stayed 2 nights in Feb 2024
Response from Andrea on 8 Mar 2024
Hi craig,Thanks for staying with us and sharing your review. Our room renovation will be completed June 2024. Come back soon and enjoy a brand new room!
Hi Justin,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!
6/10 Okay
Gem
3 Mar 2024
Disliked: Staff & service
Gem
Stayed 1 night in Mar 2024
Response from Andrea on 4 Mar 2024
Hi Gem,Thank you for staying with us and sharing your review. Please reach out with specific feedback so we can respond accordingly. We want to leave you with a better impression.
10/10 Excellent
Octaviano
29 Feb 2024
Octaviano
Stayed 1 night in Feb 2024
Response from Andrea on 21 Mar 2024
Hi Octaviano,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!
2/10 Terrible
Adalila
26 Feb 2024
Adalila
Stayed 1 night in Feb 2024
Response from Andrea on 27 Feb 2024
Hi Adalila, Thank you for staying with us and sharing your review. Please reach out with specific feedback so we can respond accordingly. We hope to leave you with a better impression.
10/10 Excellent
Maria
25 Feb 2024
Liked: Amenities
Great
Maria
Stayed 1 night in Feb 2024
Response from Andrea on 26 Feb 2024
Hi Maria,Thanks for staying with us and sharing your review. We look forward to welcoming you back soon!
Overall it was an okay stay. Unfortunately there wasn’t a full gym available due to remolding. When I went into my room I had found red and white confetti on the couch, room was decently cleaned. Breakfast was okay eggs and potatoes were cold. The staff was friendly and polite. 6/10
Austin
Stayed 1 night in Feb 2024
Response from Andrea on 22 Feb 2024
Hi Austin,Thank you for staying with us and sharing your review. While we are sorry our renovation sidelined your workout, please come back soon and enjoy our newly remodeled fitness center with brand new equipment.
8/10 Good
Riza
20 Feb 2024
Riza
Stayed 3 nights in Dec 2023
Response from Andrea on 21 Feb 2024
Hi Riza,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!
Great location and FRIENDLY STAFF.. Rooms are VERY NICE… only 2 complaints… The safe in our room was not working. There is no alarm clock to tell the time in the middle of the night or day. Other than that we will DEFINITELY stay again!!
john
Stayed 2 nights in Feb 2024
Response from Andrea on 15 Feb 2024
Hi john,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!
This property is in a great location. Close to all the major places in downtown LA. Restaurants and shopping were within walking distance. The room and hotel was very clean. Only drawback was having to valet park, as that was the only option for parking.
Andres
Stayed 1 night in Jan 2024
Response from Andrea on 8 Jan 2024
Hi Andres,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!