Outdoor pool

Reviews of Ramada Plaza by Wyndham West Hollywood Hotel & Suites

3 out of 5
Ramada Plaza by Wyndham West Hollywood Hotel & Suites
8585 Santa Monica Blvd, West Hollywood, CA

Reviews

7.0

Good

Rating 10 - Excellent. 307 out of 1058 reviews" "
Rating 8 - Good. 271 out of 1058 reviews" "
Rating 6 - Okay. 211 out of 1058 reviews" "
Rating 4 - Poor. 127 out of 1058 reviews" "
Rating 2 - Terrible. 142 out of 1058 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Olga

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would NEVER stay here again nor would I recommend this hotel. At arriving at our room, my husband needed to plug in his oxygen machine and the outlet was loose, the fridge freezer section was not working properly, I tried calling the front desk and the phone was not working. I could hear the clerk but he was not able to hear me. Maintenance guy came and said the freezer is working, He changed the phone cord and said the phone is working, and after arguing with my husband about the safety of the loose outlet he said it was loose because it was placed on a soft wall. I asked for another room and they said that they were full and that we could move the next day. We decided to stay due to all the medical stuff we had to move and assumed that it wouldn't be better in another room. That night I noticed that there were handprints on the mirror. Gross... Second day, we were getting ready to go explore Cedar Sinai for my husband's appts the next day the air Conditioner cover fell, dust all over and over an inch accumulation of dust on the filter. I guess because it is covered no need to change. Also the window had mildew around the frame. Third day after coming back from a full day of doctor appts and dinner, I had stepped out and returned to my husband standing that we had a bad leak on the bathroom ceiling. Maintenance came and put towels on the floor. No communication and when asked for an update they send the same person and he replaced the floor towels. Worst experience ever.
Stayed 3 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Thank you for your review

8/10 Good

Alex

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Thank you for your reply

8/10 Good

Jeff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that my room was easy to get to for a handicapped person
Stayed 1 night in Mar 2024
Response from Customer Service on 22 Mar 2024
Thank you for your reply

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was near restaurants and other sites. Very nice hotel.
Stayed 6 nights in Mar 2024
Response from Customer Service on 16 Mar 2024
Thank you for your reply

2/10 Terrible

KALVIN

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The floors were so sticky it felt like I was stepping on glue. The staff was never in the front. They were always in the back office area.
Stayed 2 nights in Mar 2024
Response from Customer Service on 16 Mar 2024
Thank you for your reply

6/10 Okay

michael r

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 10 Mar 2024
Thank you for your reply

10/10 Excellent

Lilibeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the bars/restaurants nearby, staff is friendly, and rooms are clean.
Stayed 1 night in Jan 2024
Response from Customer Service on 7 Mar 2024
Thank you for your reply

6/10 Okay

EDWARD

Disliked: Staff & service, amenities
Floor dirty. My socks were black no housekeeping on Sat. Way to pricy fire this property.
Stayed 3 nights in Feb 2024
Response from Customer Service on 7 Mar 2024
Thank you for your reply

6/10 Okay

ryan

Very dated property.
Stayed 4 nights in Feb 2024
Response from Customer Service on 3 Mar 2024
Thank you for your reply

10/10 Excellent

Paul

Liked: Cleanliness, staff & service
Conveniently located in heart of West Hollywood
Stayed 1 night in Feb 2024
Response from Customer Service on 3 Mar 2024
Thank you for your reply

10/10 Excellent

Fernando

Stayed 1 night in Feb 2024
Response from Customer Service on 22 Mar 2024
Thank you for your reply

2/10 Terrible

Stylianos

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Response from Customer Service on 25 Feb 2024
Thank you for your reply

2/10 Terrible

Owen

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
If you ignore the mysterious red stains on the curtains, the dodgy wallpaper, the bad smell on the 4th floor and the fact the shower takes 10 minutes to get hot water... its a fine place to stay
Stayed 19 nights in Jan 2024
Response from Customer Service on 21 Feb 2024
Thank you for your review

4/10 Poor

Elaine

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Old and outdated. Needs serious remodeling.
Stayed 3 nights in Nov 2023
Response from Customer Service on 20 Feb 2024
Thank you for your reply

4/10 Poor

Billy

Liked: Cleanliness
Disliked: Staff & service
Nice place but parking was expensive and the staff was rude
Stayed 1 night in Feb 2024
Response from Customer Service on 20 Feb 2024
Thank you for your reply

2/10 Terrible

Anthony

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy, dirty, Hotel, and no housekeeping services unless requested
Stayed 4 nights in Feb 2024
Response from Customer Service on 16 Feb 2024
Thank you for your reply

6/10 Okay

Siqi

Travelled with family
Disliked: Property conditions & facilities
smell not good
Stayed 1 night in Feb 2024
Response from Customer Service on 16 Feb 2024
Thank you for your reply

8/10 Good

Tim

Travelled with group
Everything was good, however, the parking cost for the guests is way outrageous. You might get more guests if you lowered the cost of guest parking as the hotel seemed somewhat empty.
Stayed 2 nights in Feb 2024
Response from Customer Service on 16 Feb 2024
Thank you for your reply

10/10 Excellent

Steven

Good location.
Stayed 1 night in Feb 2024
Response from Customer Service on 13 Feb 2024
Thank you for your reply

2/10 Terrible

Travis

Stayed 1 night in Feb 2024
Response from Customer Service on 22 Mar 2024
Thank you for your reply

8/10 Good

Krista

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in the perfect location to get anywhere. Room was quiet and staff was welcoming. Parking is not free - $50/day
Stayed 5 nights in Jan 2024
Response from Customer Service on 7 Feb 2024
Thank you for your teply

10/10 Excellent

Noreen

Stayed 1 night in Jan 2024
Response from Customer Service on 4 Feb 2024
Thank you for your reply

8/10 Good

Lily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Standard hotel in a picturesque setting. Rooms spacious and clean. It’s Quiet. There is a nice, little gym. No breakfast.
Stayed 1 night in Jan 2024
Response from Thank you for your reply on 1 Feb 2024
Customer Service

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Kitchen 24 resturant closed so there isn’t a resturant with the hotel at this time. There are plenty nearby but that was an attractive bonus to my stay
Stayed 4 nights in Jan 2024
Response from Customer Service on 1 Feb 2024
Thank you for your reply

10/10 Excellent

Dania

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service
Stayed 2 nights in Jan 2024
Response from Customer Service on 29 Jan 2024
Thank you for your reply

10/10 Excellent

wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 29 Jan 2024
Thank you for your reply

10/10 Excellent

Vincent

Stayed 1 night in Jan 2024
Response from Customer Service on 22 Mar 2024
Thank you for your reply

2/10 Terrible

Bethany

Stayed 1 night in Jan 2024
Response from Customer Service on 22 Mar 2024
Thank you for your reply

8/10 Good

Tenzin, Madison

Liked: Cleanliness, staff & service
The building itself looks very old and out dated. But the staff are very nice and helpful.
Stayed 3 nights in Jan 2024
Response from Customer Service on 25 Jan 2024
Thank you for your reply

6/10 Okay

Jessica

Business traveller
Liked: Staff & service
Check-in was great, the staff were friendly. The place is a bit old and the rooms as well, but it was clean. The area around can feel unsafe at times but there was always a security agent in the lobby or someone from the staff which felt secure. I was there for work and it did the job.
Stayed 2 nights in Jan 2024
Response from Customer Service on 23 Jan 2024
Thank you for your reply

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Good area.
Stayed 3 nights in Jan 2024
Response from Customer Service on 23 Jan 2024
Thank you for your reply

10/10 Excellent

Donna

Liked: Cleanliness, staff & service
Convenience
Response from Customer Service on 21 Jan 2024
Thank you for your reply

6/10 Okay

Habib

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 21 Jan 2024
Thank you for your reply

10/10 Excellent

Brett

Liked: Cleanliness, amenities
Stayed 2 nights in Jan 2024
Response from Customer Service on 18 Jan 2024
Thank you for your reply

8/10 Good

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jan 2024
Response from Customer Service on 17 Jan 2024
Thank you for your reply

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 17 Jan 2024
Thank you for your reply

6/10 Okay

Christine, Coram

Liked: Staff & service
Disliked: Property conditions & facilities
I have stayed here 3 times because the location is great. However the property conditions have definitely gotten worse. Bathrooms can definitely use a remodel.
Stayed 3 nights in Jan 2024
Response from Customer Service on 17 Jan 2024
Thank you for your review

8/10 Good

Nadine

Stayed 6 nights in Jan 2024
Response from Customer Service on 15 Jan 2024
Thank you for your review

2/10 Terrible

sarbelio

Disliked: Amenities
The property is updated. It is a lot attention It is falling apart. The move me to another room because the toilet was clogged. It was no tv remote control I have to ask for one. The second room the gave me the shower was leaking water and was a mess the bathroom floor i called from desk and they just send me more towels to contain the water from running to the carper, The smoke detector on the ceiling was beeping and all they did was pulling the smoke detector from the ceiling to stop the noise.
Stayed 3 nights in Jan 2024
Response from Customer Service on 9 Jan 2024
Thank you for your reply

10/10 Excellent

Sabiha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Customer Service on 9 Jan 2024
Thank you for your reply

6/10 Okay

John

Travelled with partner
Disliked: Amenities
Stayed mant times in the past. A little on the expensive side but great location. However, this time the restaurant next door had closed and the hotel didn't even offer morning coffee. Additionally, the carpet in our room near the bathroom was wet and we suspected mold. Probably willnot stay again.
Stayed 1 night in Jan 2024
Response from Customer Service on 9 Jan 2024
Thank you for your review

10/10 Excellent

Lilibeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 9 Jan 2024
Thank you for your reply

4/10 Poor

Victorhugo

Disliked: Cleanliness, staff & service, property conditions & facilities
$50 for parking is to much especially if you’re staying at the hotel already
Stayed 1 night in Dec 2023
Response from Customer Service on 4 Feb 2024
Thank you for your reply

8/10 Good

Michael, Pompano Beach

Stayed 3 nights in Dec 2023
Response from Customer Service on 23 Jan 2024
Thank you for your reply

2/10 Terrible

Sean

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
During my stay at the hotel, the pervasive smell of smoke invaded not only the designated non-smoking room but also the entire hallway, triggering severe nasal congestion. The cacophony from upstairs added to the discomfort, disrupting any hope of a peaceful night's sleep. Adding to the frustration, the expensive park permit proved utterly useless, leaving me stuck at the exit every time I attempted to leave. It was an overall unpleasant experience, tarnishing the expected tranquility of a hotel stay.
Stayed 1 night in Dec 2023
Response from Customer Service on 3 Jan 2024
Thank you for your reply

2/10 Terrible

Trisha

Travelled with family
First room had bugs in the bed. 2nd room had blood on the floor in the bathroom. I cleaned it myself instead of having to switch rooms again. I asked for a late check out because our flight was delayed and my daughter wasn’t feeling good. They charged me $50. Given that my first room had bugs & the 2nd room had someone else’s blood on the bathroom floor they should have offered some sort of compensation. But they didn’t minwill never stay here again
Stayed 2 nights in Dec 2023
Response from Customer Service on 29 Dec 2023
Thank you for your reply

4/10 Poor

JORGE

Disliked: Cleanliness, staff & service, property conditions & facilities
Está muy viejo. Sucio. Parece motel.
Stayed 1 night in Dec 2023
Response from Customer Service on 28 Dec 2023
Thank you for your reply

10/10 Excellent

Jerick

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Service on 8 Feb 2024
Thank you for your reply

8/10 Good

jesse

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Customer Service on 26 Dec 2023
Thank you for your review

10/10 Excellent

Daniel

Stayed 1 night in Dec 2023
Response from Customer Service on 22 Dec 2023
Thank you for your w