Interior

Reviews of Vanllee Hotel and Suites

3 out of 5
Vanllee Hotel and Suites
1211 E Garvey St, Covina, CA

Reviews

7.0

Good

Rating 10 - Excellent. 566 out of 1406 reviews" "
Rating 8 - Good. 209 out of 1406 reviews" "
Rating 6 - Okay. 202 out of 1406 reviews" "
Rating 4 - Poor. 160 out of 1406 reviews" "
Rating 2 - Terrible. 269 out of 1406 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

serena

Liked: Cleanliness, staff & service
Location is just off the freeway but in a quiet neighborhood. Breakfast provided in breakfast hall is nice to have especially traveling with kids. Large room with sitting area.
Stayed 1 night in Mar 2024

8/10 Good

Dorian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was nice! The property is clearly getting upgraded but our room was just what we needed.
Stayed 2 nights in Mar 2024

2/10 Terrible

Larry

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It looks nice from the outside, but once you leave the lobby and enter to where the rooms are located everything changes! Our first room had such a terrible smell and clearly showed signs of poor housekeeping that we had to request another room. Rooms are very dated and in both rooms we stayed in had a bad odor. When walking around the hotel property it just looked so run down and shady!! They offer a free breakfast, which is a terrible experience. Dirty tables when you walk in. It’s not even a restaurant.Its an old banquet room with a few tables and chairs. Limited food. When we arrived they ran out of food. It took so long for them to replenish that we had to leave to get to our appointment and never did get to eat. Although we were actually quite happy to leave this establishment anyway. Now after reading the reviews on this property and seeing it for ourselves, we would never recommend this place to anyone.
Stayed 1 night in Mar 2024

2/10 Terrible

Marc, Truckee

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Freaking dirty and gross. Dirty towels. Hairs on the sheets. Gross. Property needs a major overhaul!
Stayed 1 night in Mar 2024

10/10 Excellent

serena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff, leafy landscape with pool and jacuzzi, very relaxing.
Stayed 1 night in Mar 2024

2/10 Terrible

Patricia

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The units had a bad Smell the coach bed was broken and my husband hurt himself and it seem like the management didn’t care.
Stayed 2 nights in Mar 2024

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Mariela

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms is what I liked I did not like the fact that they were so outdated and the rooms were very dirty. Homeless living in the property or a shelter not sure what was going on but balcony you could tell people were living there by the boxes on the balcony bicycles and old cars that had broken windows
Stayed 2 nights in Mar 2024

6/10 Okay

Alassandra

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
Our room had roaches, creaky floors and our pillows and blankets were not that great !
Stayed 3 nights in Mar 2024
Response from dt on 19 Mar 2024
Thanks for staying at Vanllee hotel and suites and looking forward to see you again

2/10 Terrible

Robert

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here! This is a very outdated property. It was beat up and ugly everywhere. They allow long term rentals so people are living here. There were clothes hung up on the balconies. There were sketchy people all over the place. The pictures posted are not what you should expect. The restaurant and bar were not open on a Friday night, a FRIDAY night! There were only 2 towels in our room and they were tiny. You couldn't even wrap yourself with them. Please look for something else and spend a little more money for your safety and peace of mind.

4/10 Poor

Christina

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from dt on 19 Mar 2024
Thanks for staying at Vanllee hotel and suites

10/10 Excellent

Alvin

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from dt on 19 Mar 2024
Thanks for staying at Vanllee hotel and suites and looking forward to see you again

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from dt on 19 Mar 2024
Thanks for staying at Vanllee hotel and suites and looking forward to see you again

2/10 Terrible

Marcus

Disliked: Staff & service, property conditions & facilities
Terrible! Needs to be torn down and rebuilt!
Stayed 1 night in Mar 2024
Response from dt on 16 Mar 2024
Sorry for the inconvenience during your stay

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from dt on 16 Mar 2024
Thanks for staying at Vanllee hotel and suites

6/10 Okay

Duste

Stayed 1 night in Mar 2024
Response from dt on 19 Mar 2024
Thanks for staying at Vanllee hotel and suites and looking forward to see you again

10/10 Excellent

Gina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great. They are all very friendly and they have gone above and beyond to make sure we are accomidated.
Stayed 1 night in Mar 2024
Response from dt on 12 Mar 2024
Thanks for staying at Vanllee hotel and suites and looking forward to seeing you again

10/10 Excellent

Gina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoy the ambience. The courtyard has a really pretty water fountain and I love the greenery.
Stayed 1 night in Mar 2024
Response from dt on 16 Mar 2024
Thanks for staying at Vanllee hotel and suites

2/10 Terrible

Emily

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
This place is sketchy! Graffiti in the elevators and people that were obviously living in the hotel (one step above homelessness -- hanging their laundry from the balconies, etc.) The room itself was adequate. Definitely dated, but overall reasonably clean. Our family did not feel safe at this hotel and would not recommend staying here.
Response from dt on 16 Mar 2024
Sorry for the inconvenience during your stay, we will improve the hotel service

6/10 Okay

Gina

Travelled with partner
It appears that there are people that live here and most of the rooms are empty. It's kinda creepy but at the same time no one bothers you. The greenery did make me feel like I went on an vacation to an island somewhere which was nice.
Stayed 1 night in Mar 2024
Response from dt on 12 Mar 2024
Thanks for staying at Vanllee hotel and suites and looking forward to seeing you again

8/10 Good

MAHMOOD HASAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a 2 room suite, which was very nice, newly updated, and comfortable. Plenty of closet and storage space, TV, and King bed in bedroom, and a little kitchenette, and a TV and desk in the roomy living room. Some of common areas were a little lacking in maintenance, but the impressive structure and tall palms was reminiscent of British Bengal!
Stayed 5 nights in Feb 2024
Response from dt on 6 Mar 2024
Thanks for staying at Vanllee hotel and suites and looking forward to seeing you again

2/10 Terrible

Christina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is out dated and very dirty. Staff was rude and breakfast staff very rude. When you go for the free breakfast everyone in ur party had to go they will not allow you to get food for your kids and husband .
Stayed 1 night in Mar 2024
Response from dt on 6 Mar 2024
Sorry for the inconvenience during your stay, we will improve the hotel service.

10/10 Excellent

Janet

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We enjoyed our stay . Rooms are economic and spacious. Staff was friendly as well !
Stayed 1 night in Mar 2024
Response from dt on 6 Mar 2024
Thanks for staying at Vanllee hotel and suites and looking forward to seeing you again

8/10 Good

Gerard D

Stayed 2 nights in Feb 2024

8/10 Good

M

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from dt on 6 Mar 2024
Thanks for staying at Vanllee hotel and suites and looking forward to seeing you again

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Live this place
Stayed 1 night in Feb 2024
Response from dt on 6 Mar 2024
Thanks for staying at Vanllee hotel and suites and looking forward to seeing you again

4/10 Poor

John

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The staff was very accommodating unfortunately the hotel does not provide them with a lot of help. If anyone has played the Fallout games it gave of that kind of vibe. 1st room we stayed in the AC did not work. They switched rooms and the AC really didn’t work any better in that room. The temperature dropped 1 deg after running for over 12 hrs. The floors were laminate and were very dirty. The faucet in the bathroom leaked badly and the sing was obviously clogged and there was no stopper in it. When you walked into where the breakfast was served it made you not want to eat. Felt very dirty, unorganized and off putting. This property was at one time very nice and has a lot of potential. I hope whoever own it now will invest in it and make it a great place to stay which if can be.
Stayed 1 night in Feb 2024
Response from dt on 6 Mar 2024
Sorry for the inconvenience during your stay, we will improve the hotel service.

10/10 Excellent

Patricia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and big and clean
Stayed 1 night in Feb 2024
Response from dt on 6 Mar 2024
Thanks for staying at Vanllee hotel and suites and looking forward to seeing you again

4/10 Poor

Catherine

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nothing like the pictures. While the gardens are lush and pretty, there were boarded up windows, the facility is run down with visible cracks and broken things all around, and vehicles with flat tires and cobwebs in the parking lot. We could hear the water pipes bang against the wall every time neighbors used water. The room shook when people walked by outside (3rd floor).
Stayed 2 nights in Feb 2024
Response from dt on 6 Mar 2024
Sorry for the inconvenience during your stay, we will improve the hotel service.

10/10 Excellent

Ismael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and overall relaxing spot
Stayed 1 night in Feb 2024
Response from dt on 6 Mar 2024
Thanks for staying at Vanllee hotel and suites and looking forward to seeing you again

8/10 Good

Dmilla

Stayed 2 nights in Feb 2024

6/10 Okay

Edwina

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from dt on 6 Mar 2024
Thanks for staying at Vanllee hotel and suites and looking forward to seeing you again

10/10 Excellent

Damaris

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I like about the property is the unique sense of style, the lobby looks vintage “ Art Deco” style. And the elevator is clear glass. Also there night staff is outstanding, Frances is very helpful. Remmel was very accommodating, Frank from the gift store very welcoming, the maintenance people as well, Mr. David was very acknowledging of our stay. Thank you Vanllee Hotel your Awesome!
Stayed 1 night in Feb 2024
Response from dt on 6 Mar 2024
Thanks for staying at Vanllee hotel and suites and looking forward to seeing you again

2/10 Terrible

Ruyi

Disliked: Property conditions & facilities
Really bad condition hotel, would never come back to this anymore
Stayed 2 nights in Feb 2024
Response from dt on 6 Mar 2024
Thanks for staying at Vanllee hotel and suites

6/10 Okay

Wendy

Travelled with family
Disliked: Staff & service, property conditions & facilities
The room we stayed the thermostat is not working and left the front desk know and was told the maintenance guy will be in around 11am to fix . If not, will switch the room for us. It ended up just gave us a portable fan and Will call us in an hour for switch to room . No call at all. The room temperature about 80 f degrees.
Stayed 3 nights in Feb 2024
Response from dt on 6 Mar 2024
Thanks for staying at Vanllee hotel and suites

4/10 Poor

Jesus

Liked: Staff & service
Disliked: Property conditions & facilities
The lights didn’t work from inside the room. Elevator didn’t work from the hall. It basically looks like apartments.
Stayed 1 night in Feb 2024
Response from dt on 6 Mar 2024
Sorry for the inconvenience during your stay, we will improve the hotel service.

4/10 Poor

lisbeth

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
It’s a very old hotel mostly nothing worked
Stayed 2 nights in Feb 2024
Response from dt on 6 Mar 2024
Sorry for the inconvenience during your stay, we will improve the hotel service.

4/10 Poor

Edgar

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from dt on 7 Feb 2024
Sorry for the inconvenience during your staying, we will improve the hotel service, thanks.

8/10 Good

Misty

Travelled with partner
Liked: Cleanliness, staff & service
Beautiful room and nice history in tye building.
Stayed 1 night in Feb 2024
Response from dt on 7 Feb 2024
Thanks for staying at Vanllee hotel and suites and looking forward to seeing you again

8/10 Good

Frank

Liked: Amenities
Beautiful Although it is an old building, the property was built. But is good for the price. Generally I’m happy with my choice.
Stayed 1 night in Feb 2024
Response from dt on 7 Feb 2024
Thanks for staying at Vanllee hotel and suites and looking forward to seeing you again

2/10 Terrible

Elizabeth

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Very scary and dirty
Stayed 2 nights in Feb 2024
Response from dt on 7 Feb 2024
Sorry for the inconvenience with you, we will improve the hotel service

2/10 Terrible

Richard Jerry

Disliked: Cleanliness, property conditions & facilities
Was dirty and would recommend to no one!
Stayed 2 nights in Jan 2024
Response from dt on 7 Feb 2024
Sorry for the inconvenience with you, we will improve the hotel service

4/10 Poor

Melissa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from dt on 7 Feb 2024
Thanks for staying at Vanllee hotel and suites

6/10 Okay

Vicente, San Diego

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The room itself was great and having a separate living room space was great. However, according to the staff, due to it being winter months, the AC was not running but inside the room, the temp was 77 degrees fahrenheit which made the room excessively hot and very hard to sleep at night. We checked out early simply to avoid the heat. They did try and help by providing a box fan but that was not nearly enough to cool down the room. That was my only negative but a pretty big one.
Stayed 1 night in Jan 2024
Response from dt on 7 Feb 2024
Thanks for staying at Vanllee hotel and suites

2/10 Terrible

Darrell

Travelled with partner
Disliked: Cleanliness, staff & service
I never had a chance to even check in. I didn’t see anything about a 200 dollar deposit. I asked him if he could cancel my reservation and he said no because of 3rd party being expiedia. And I can’t get help from them either I need a refund or compensation for a new room
Stayed 1 night in Jan 2024
Response from dt on 25 Jan 2024
When you book the room though expedia, they had showed you the hotel policy, incidental deposit 200 upon check in. And all the hotel need collect deposit from the guest and release it at their check out time. The policy are same for all the guest, thanks.

10/10 Excellent

Angel

Travelled with family and small children
Liked: Amenities
Nice
Stayed 1 night in Jan 2024
Response from dt on 7 Feb 2024
Thanks for staying at Vanllee hotel and suites and looking forward to seeing you again

2/10 Terrible

Cristobal

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from dt on 25 Jan 2024
Thanks for staying at Vanllee hotel and suites

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from dt on 19 Jan 2024
Thanks for staying at Vanllee hotel and suites and looking forward to seeing you again

4/10 Poor

Julian

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from dt on 19 Jan 2024
Sorry for the inconvenience during your stay

10/10 Excellent

Erika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient parking the property was big and very nice view of the hotel
Stayed 1 night in Dec 2023
Response from dt on 19 Jan 2024
Thanks for staying at Vanllee hotel and suites