Nice decor, Hollywood style.
I am a handicap person with a service dog, which is not a pet. The reception desk questioned my need for the dog; I found this very discriminating and abusive, and shows total disregard for the law. My service dog has been trained to calm me during an anxiety attack, but according to the desk reception person, "that is not a service dog". Then he asked me "for medical documentation or ID card, which is a clear violation of the Department of Justice's Civil Rights Division's ADA requirements, which state: "Staff cannot ask about the person’s disability, require medical documentation, require a special identification card or training documentation for the dog, or ask that the dog demonstrate its ability to perform the work or task".
Comment from Hotel Management
17-Jul-2017 by Gisel Miller , Hotel Management
We truly appreciate the candid feedback, and are disappointed to hear about the issues. Your comments will be shared internally and will help us only to improve. Thank you.
Front Office Manager