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Reviews of Extended Stay America Suites Los Angeles Torrance Del Amo Ci

2.5 out of 5

Reviews

6.6
Rating 10 - Excellent. 259 out of 1006 reviews" "
Rating 8 - Good. 235 out of 1006 reviews" "
Rating 6 - Okay. 178 out of 1006 reviews" "
Rating 4 - Poor. 143 out of 1006 reviews" "
Rating 2 - Terrible. 191 out of 1006 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Aldo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

heather

Liked: Staff & service
Disliked: Amenities
No amenities. No shampoo, lotion, coffee maker, dishes, microwave .. the room had a little kitchen but no plates, utensils or anything
Stayed 1 night in Mar 2024
Response from Hotel Management on 7 Mar 2024
Dear Heather, Thank you for being our guest. We hope you will accept our apologies for not providing the exceptional service you should have received, which is tarnishing your stay with us. Your remarks are vital and shared with the team for improvement. Our front desk team is always available to help you handle such issues and make your time with us comfortable. Please give us another opportunity to accommodate you, and we are confident we can replace this experience with a more positive memory!Sincerely,Hotel Management

8/10 Good

Ernestine, Los Angeles

Business traveller
Liked: Cleanliness, staff & service, amenities
I do like the location. Janet always greets with a smile. The facility though perfectly located and staff are friendly, it does need new or cleaner carpets and the rooms need touch up.
Stayed 6 nights in Feb 2024

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

2/10 Terrible

Hector

Disliked: Cleanliness, amenities, property conditions & facilities
Hotel room looks nothing like in the pictures
Stayed 2 nights in Mar 2024
Response from Hotel Management on 4 Mar 2024
Dear Hector, Thank you for choosing our hotel and sharing your experience. We are sorry we did not meet your expectations, and we apologize for any inconvenience you may have experienced while here with us. We hope you will give us another opportunity, as we would like you to experience our hotel as you should have on this visit.Sincerely,Hotel Management

8/10 Good

philip

Liked: Cleanliness, staff & service, property conditions & facilities
Just what i was going for some how
Stayed 2 nights in Mar 2024
Response from Hotel Management on 4 Mar 2024
Dear Philip, Thank you for taking the time to rate your experience at Extended Stay America. We are delighted to hear that you enjoyed your stay and that our team was able to provide you with clean and comfortable accommodations along with outstanding service. Your positive feedback means a lot to us, and we appreciate you recognizing our efforts. We hope to have the pleasure of welcoming you back soon and that we will continue to be your hotel of choice whenever you return to the area.Sincerely,Hotel Management

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Jesus and Danielle especially.
Stayed 2 nights in Feb 2024

2/10 Terrible

Romeo, San Diego

Travelled with group
No hairdryer, shampoo etc. understaffed
Stayed 1 night in Feb 2024
Response from Hotel Management on 19 Feb 2024
Dear Romeo, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Please know we welcome you to contact our front desk anytime for items you need to make your stay more comfortable; we are always here to help. We hope this was not inconvenient and you will stay with us again soon.Sincerely,Hotel Management

8/10 Good

Dion

Liked: Property conditions & facilities
It was nice
Stayed 1 night in Feb 2024
Response from Hotel Management on 19 Feb 2024
Dear Dion, Thank you so much for your kind words about Extended Stay America! Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely,Hotel Management

10/10 Excellent

Edgar

Stayed 2 nights in Feb 2024

6/10 Okay

Diane

Travelled with family
Liked: Staff & service
It was reasonable price
Stayed 1 night in Jan 2024
Response from Hotel Management on 9 Feb 2024
Dear Diane, Thank you for connecting with us about your time at our hotel. It is nice to learn how much you enjoyed the many aspects of your visit and that you found our hotel to be of great value. However, we are sorry for the issues which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us to improve your impression of us the next time your travels bring you to the area.Sincerely,Hotel Management

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2024

4/10 Poor

Alejandra

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Kazumi

Stayed 1 night in Feb 2024

4/10 Poor

Tyron

Travelled with family
Disliked: Amenities
TV didn’t work, we called for help but no one ever showed up. Called ask for towels and they said I have to come to front desk to get myself. When I get there , they said I needed to bring the old , wet and dirty towel down to exchange myself. Will never ever stay there again
Stayed 2 nights in Jan 2024
Response from Hotel Management on 29 Jan 2024
Dear Tyron, We apologize for the inconvenience you experienced during your stay. Your feedback is essential, and we regret any shortcomings in service. We'll address these concerns with our team to ensure improvement. Thank you for bringing this to our attention, and we appreciate your understanding. We would like to regain your trust and hope you will give us another chance in the future.Sincerely,Hotel Management

2/10 Terrible

Sven, Rancho Palos Verdes

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very noisy and old. Wouldn’t stay here again.
Stayed 2 nights in Jan 2024
Response from Hotel Management on 17 Jan 2024
Dear Sven, We sincerely apologize for the inconvenience you experienced during your stay. We understand that noise and outdated facilities can impact the overall comfort of our guests. Your feedback is invaluable, and we assure you that we take it seriously. Please know that we are continually working to improve our facilities and services. We regret that we fell short of your expectations and hope you reconsider staying with us in the future, allowing us to provide you with a more positive experience. Thank you for sharing your concerns with us.Sincerely,Hotel Management

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Johannes

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Carine

Stayed 1 night in Dec 2023

2/10 Terrible

Kristie

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Needs many updates
old & dirty. tv remote does not work. lights work intermittently, the wall unit for air/heat is old & incredibly loud.
Stayed 4 nights in Dec 2023
Response from Hotel Management on 31 Jan 2024
Dear Guest, We appreciate your feedback and apologize for any inconvenience you faced during your stay. We'll share your concerns with the team to ensure improvements. Our goal is to provide a comfortable environment for our guests, and we regret falling short of your expectations. If your travels bring you back to the area, we'd love the opportunity to make it right. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

2/10 Terrible

samir

Disliked: Cleanliness, staff & service, property conditions & facilities
it very dirty and smells disgusting
Stayed 4 nights in Dec 2023
Response from Hotel Management on 20 Dec 2023
Dear Samir, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Our team strives to maintain a clean and comfortable environment for all guests. Your comments are valuable, and we'll address them to enhance our overall guest experience. If your travels bring you back to the area, we hope to have the opportunity to provide you with a more positive stay.Sincerely,Hotel Management

6/10 Okay

Stella

Business traveller, Travelled with partner
It is old
Stayed 7 nights in Dec 2023
Response from Hotel Management on 13 Dec 2023
Dear Stella, We regret that your recent visit fell short of your expectations in some regards. Please accept our apologies for any disappointment you experienced. We are committed to upholding elevated standards in our service and the overall feel of our hotel. As we look ahead, your feedback will be thoughtfully discussed with the appropriate individuals. It was a pleasure hosting your visit, and we hope to have another opportunity on your next visit.Sincerely,Hotel Management

2/10 Terrible

L

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Book elsewhere! This place is a dump.
Think twice before booking! The smell of the hotel reeks of marijuana. Bring slippers to wear in your room, the carpets are so badly soiled you don’t want to walk barefoot in your room. Want coffee in your suite? You need to ask for a coffee maker AND cups. Need a hair dryer? You need to ask for it. This hotel must experience a LOT of theft!! The dirt around the room window was so bad you could hardly see the window frame. The cabinets in the bathroom and the kitchen area were in high need of replacement they were so badly damaged. Have a pet? Beware because no one picks up after their pets outside. Dog poop everywhere!! Never again will I consider staying at this hotel location.
Stayed 1 night in Dec 2023
Response from Hotel Management on 10 Dec 2023
Dear L, We sincerely apologize for the challenges you encountered during your stay. We understand the importance of a clean and comfortable environment, and we regret that we fell short of your expectations. Your feedback is crucial, and we will address the issues you've raised with our team to ensure improvements are made. Our goal is to provide a positive experience for all our guests, and we appreciate your patience and understanding. If your travels bring you back to the area, we hope you will consider giving us another chance to provide the service and accommodations you deserve.Sincerely,Hotel Management

6/10 Okay

Bjorn

Business traveller
Disliked: Staff & service
Stayed 1 night in Dec 2023

6/10 Okay

Jessica

Stayed 2 nights in Dec 2023

8/10 Good

Gary

Travelled with group
Liked: Room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Kazumi

Liked: Cleanliness, property conditions & facilities
Off of main streets. New senior condos being built across street and next to fire station but quiet.
Stayed 2 nights in Nov 2023

2/10 Terrible

Yaman

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

2/10 Terrible

Alberto

Disliked: Cleanliness, property conditions & facilities
The property was not accurately displayed online. The hallways smelled like incense and the inside of the room like maple syrup with other smells. The carpet was stained and dirty. The more time we spent in the room, the worst it got. We checked out early and got a different hotel. Definitely not a place worth staying at considering it around del amo fashion district.
Stayed 2 nights in Nov 2023
Response from Hotel Management on 29 Nov 2023
Dear Alberto, Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We appreciate valuable feedback like yours so we can continue to improve our services. Thank you once more, and we do hope to have you stay with us again soon. Sincerely,Hotel Management

4/10 Poor

Chris

Travelled with family
Disliked: Cleanliness, amenities
I get it’s a pet friendly hotel but rip out the carpet and put in cheap flooring so the snell and visual stains do t show
Stayed 1 night in Nov 2023
Response from Hotel Management on 25 Nov 2023
Dear Chris, We extend our gratitude for taking the time to provide us with feedback regarding your stay at our hotel. We are disheartened to learn that we fell short of your expectations and that you encountered issues with your accommodations. Please accept our sincere apologies for any inconvenience caused. We will take the necessary steps to ensure that our housekeeping staff performs flawlessly in preparing each room for our guests. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you. Safe Travels.Sincerely,Hotel Management

10/10 Excellent

Matheus

Liked: Property conditions & facilities
Very good
Stayed 2 nights in Nov 2023
Response from Hotel Management on 26 Nov 2023
Dear Matheus, Please accept our gratitude for posting such wonderful feedback about your stay at Extended Stay America. It is nice that everything worked well for you and made your time with us even more memorable. We hope you are planning another visit our way.Sincerely,Hotel Management

4/10 Poor

Jason

Disliked: Staff & service, property conditions & facilities, room comfort
Poor - even for a budget hotel
TL;DR version: even for a budget hotel, this place fell short of the mark. Details: Kitchenette - but no cookware or plates and utensils in unit. Yes, I can request at the front desk, but why make me go to the trouble when a hold is placed on my card? Housekeeping only comes every 2 weeks. That wasn’t clear upon reservation - only on check in. No coffee in room - just downstairs in the morning. Complimentary grab-n-go breakfast was a joke. Coffee, oatmeal, and granola bars. That was it. No fruit for takeaway. Nothing else. Oh, on the final day they had muffins. Not the first 2 days. Bed was horrible. There were springs broken or something as it sunk when I sat on the edge of the bed, to the point that the bed was basically uneven. Towels were ratty with threads coming off. Soap provided, but no shampoo. Oh, and my floor smelled like fish. Not old rotting fish, but like someone had been cooking fish in their microwave. Every. Day. That’s just what’s fresh in my mind as I write this. I’m sure there were other issues. My advice: steer clear. Pay the extra to stay elsewhere if you’re able to afford it.
Stayed 3 nights in Nov 2023
Response from Hotel Management on 21 Nov 2023
Dear Jason, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely, Hotel Management

10/10 Excellent

Jiaqing, Los Angeles

10/10 Excellent

Beverly

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
I just love how they treat u an there like family everyone is so friendly an the workers also
Stayed 7 nights in Sep 2023

2/10 Terrible

Emmanuel

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check out after 30 minutes of being in the room. Very dirty, filthy and unsafe. There were unknown pills on the floor. Book at a room at the Holiday Inn which was very nice. Don’t stay at this facility.
Stayed 2 nights in Nov 2023
Response from Hotel Management on 14 Nov 2023
Dear Emmanuel, We appreciate you sharing your thoughts on your recent stay with us. We are sorry that your room was not up to our usual standards of cleanliness and comfort. At our hotel, we strive to go above and beyond for our guests, so we're disappointed we fell short in your case. We take cleanliness very seriously, and we will ensure that our team pays more attention to this aspect to provide a more pleasant experience in the future.Sincerely,Hotel Management

10/10 Excellent

Harvey

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Carlos

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

2/10 Terrible

Amal

Stayed 1 night in Nov 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, room comfort
Stayed 2 nights in Nov 2023

2/10 Terrible

Patricia

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel looks dirty , smelly , the elevators smell very bad the hallways are smelly ,carpet dirty , I could barely stand the smell. There were lots of noise in the rooms , my room was awful , I got an alergy from the sheets , the room smell old and wet ,and humid , the AC was not cold enough and it was noisy , the tub was dirty , and smelly , I throw out because of the smell , I don’t recommend it
Stayed 1 night in Nov 2023
Response from Hotel Management on 8 Nov 2023
Dear Patricia, Thank you for choosing us. We appreciate the feedback about your time with us. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We apologize that our housekeeping staff overlooked some areas in your room. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

4/10 Poor

Ovacho

Disliked: Cleanliness, property conditions & facilities
The location was amazing . However some of the rooms needed more attention cleaning , we had pee smell ,some equipment were not working properly.
Stayed 4 nights in Oct 2023
Response from Hotel Management on 4 Nov 2023
Dear Ovacho, Thank you for sharing your feedback. It is nice that you had a pleasant stay. We always prioritize providing amazing hospitality; therefore, we regret this was not your experience and that you had cleanliness and upkeep issues in the room. Let us discuss this with the housekeeping team and ensure this act is taken seriously. Our front desk team is always there to help you. Considering our location, please give us another opportunity to show you our service.Sincerely,Hotel Management

6/10 Okay

Miho

Sometimes no staff was available. Hair dryer and a chair were broken. Hallway stank a little bit. Carpet was a little bit damp. TV, bed, refrigerator and shower were good.
Stayed 8 nights in Oct 2023
Response from Hotel Management on 26 Oct 2023
Dear Miho, Thank you for choosing us and sharing a review of your visit. We appreciate your feedback, and we're glad you found aspects of your stay enjoyable, such as the TV, bed, refrigerator, and shower. We apologize for any inconvenience you encountered. Our team will work diligently to address and improve the issues you've mentioned, ensuring a more pleasant experience in the future. Thank you for sharing your insights, and we hope to have the opportunity to welcome you back for an even better stay.SincerelyHotel Management

4/10 Poor

Dave, Lenexa

Stayed 5 nights in Oct 2023

10/10 Excellent

Arthur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Oct 2023

2/10 Terrible

Pamela

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property smelled like smoke even though it was supposed to be non-smoking. Property was dark and dingy looking needing a renovation for sure. Room keys didn't work property. So called kitchenette came with no dishes, utensils, etc.so you needed to request at the front desk. Overall this location was in dire need of a renovation.
Stayed 14 nights in Oct 2023
Response from Hotel Management on 23 Oct 2023
Dear Pamela, Thank you for choosing us for your accommodation and sharing your feedback. We appreciate your feedback about your stay. We apologize for the issues you faced with the smell, room keys, and the property's overall condition. Your comments are valuable, and we are committed to addressing these concerns. Renovations are part of our ongoing efforts to enhance the guest experience, and we hope to provide a more comfortable and updated environment on your next visit. Sincerely,Hotel Management

8/10 Good

Donald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Beverly

Liked: Cleanliness
Stayed 7 nights in Oct 2023

10/10 Excellent

Abel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Linda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was much more friendlier than my previous visits.
Stayed 4 nights in Oct 2023
Response from Hotel Management on 9 Oct 2023
Dear Linda, Thank you for making us your home away from home again. Our associates are truly sincere in their level of service and genuine hospitality. We love it when their efforts are recognized and when we get to read how they made our guests feel welcome. Reviews like yours solidify the daily standards we strive to achieve for each guest! It was our honor to host your visit at Extended Stay America; we look forward to seeing you soon.Sincerely,Hotel Management