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Reviews of Embassy Suites by Hilton Los Angeles Downey

3.5 out of 5
Embassy Suites by Hilton Los Angeles Downey
8425 Firestone Blvd, Downey, CA

Reviews

7.6

Good

Rating 10 - Excellent. 467 out of 1004 reviews" "
Rating 8 - Good. 189 out of 1004 reviews" "
Rating 6 - Okay. 127 out of 1004 reviews" "
Rating 4 - Poor. 88 out of 1004 reviews" "
Rating 2 - Terrible. 133 out of 1004 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second stay. I really like the convenience of this place. Rooms are clean and roomy and the breakfast is decent.
Stayed 1 night in Apr 2024

8/10 Good

Mayra, clayton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big and clean , food
Stayed 1 night in Jan 2024
Response from Frances Archilla, General Manager on 14 Apr 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

6/10 Okay

Jose J

Business traveller
Liked: Cleanliness
They need not charge for parking. I thought I was in Vegas
Stayed 1 night in Apr 2024
Response from Frances Archilla, General Manager on 11 Apr 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our hotel for a five-star experience.

6/10 Okay

Rosie, moreno valley

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Frances Archilla, General Manager on 11 Apr 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our hotel for a five-star experience.

6/10 Okay

DIANE

Travelled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
my only complaint was that the rooms were smelly. we rented 2 units. one room was very distinct of smoke smell. my family renting that room was relocated to a different room and it still smelled of smoke (or very musty) but not as much. and our room had a faint smell of smoke - or musty/old/mildew type smell. it made it difficult to sleep. and this hotel is supposed to be completely "smoke - free" but the rooms really smelled.
Stayed 2 nights in Apr 2024
Response from Frances Archilla, General Manager on 9 Apr 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our hotel for a five-star experience.

6/10 Okay

Waqar

I didn’t like token system for breakfast. Breakfast chef was very rude.
Stayed 5 nights in Apr 2024
Response from Frances Archilla, General Manager on 8 Apr 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our hotel for a five-star experience.

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Frances Archilla, General Manager on 8 Apr 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

10/10 Excellent

Maria, Santa Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every ring was great except the pool was not heated, it was very cold. Regardless my kids had lots of fun in the indoor pool. It would have been nice to have it at least lukewarm. Room was clean and food was decent. Made to order omelets smelled delicious but the line was way too long to wait so we opted for the ready to serve options. Would recommend for families with kids. Nice central location.
Stayed 1 night in Apr 2024
Response from Frances Archilla, General Manager on 8 Apr 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

10/10 Excellent

Natalie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 1 night in Apr 2024
Response from Frances Archilla, General Manager on 8 Apr 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

4/10 Poor

Kimberly Gem

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Frances Archilla, General Manager on 4 Apr 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our hotel for a five-star experience.

10/10 Excellent

Ricardo

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Frances Archilla, General Manager on 2 Apr 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

2/10 Terrible

Raul

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We will never stay at an Embassy Suites again!! At check-in, the lady at the front desk was on a personal call, and obviously upset that she had to take time off her call to check us in. When we pulled the sofa bed out, there was about 10 dirty sheets in it. I went to the front desk, and the same lady, still on her cell, and annoyed again, I told her about the sheets, and that we needed new bedding and sheets for the sofa bed. She informed me that the security guard will bring them up. He brought some blankets but, no sheets. We asked him for sheets and a fan, the fan is another issue. He told us that he will bring sheets if they had any available, same with the fan. Thank good, they had both. At 2:30 am, water started leaking from the ceiling, on one of the beds and the nightstand. We are on the 3rd floor???? I called the front desk and requested a new room. We got moved to the second floor. The room was better, cleaner, but, the air was stagnant. Since the a/c is controlled by the hotel, and the air was not cycling as stated on the printout by the thermostat, we opened the window, just to find out there was no screen so, so much for that idea. Breakfast, they give you a ticket to get your eggs but, don’t forget to ask for your potatoes and sausage up front, or they will give you a hard time if you walk around and ask for them. Because they want another ticket. As for the a/c, why is there such a control over the use of it? You have to ask for a fan or heater???
Stayed 1 night in Mar 2024
Response from Frances Archilla, General Manager on 1 Apr 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our hotel for a five-star experience.

6/10 Okay

Chantelle

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pool and hot tub had chunks of hair in it. And the day we left there was a baby cockroach in our room. Management comped our parking fees for the cockroach issue. The architecture of the building and layout was unique, but outdated. One elevator made us nervous by all the noises it made when traveling upwards. The best thing about the stay was the made to order omelette bar.
Stayed 4 nights in Mar 2024
Response from Frances Archilla, General Manager on 30 Mar 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our newly renovated hotel for a five-star experience.

4/10 Poor

irma

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Frances Archilla, General Manager on 31 Mar 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our hotel for a five-star experience.

10/10 Excellent

Ashley

Stayed 1 night in Mar 2024
Response from Frances Archilla, General Manager on 16 Apr 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

10/10 Excellent

Mario Antonio Rios

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay
Stayed 3 nights in Mar 2024
Response from Frances Archilla, General Manager on 27 Mar 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

6/10 Okay

Felipe

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Amenities
Disliked: Cleanliness
In comparison to most other Embassy Suites around the area, this is the one that looks the most updated, but the bathroom definitely needed work (had mold, needs new caulking, shower faucet showed a hole,etc.) The carpet and furniture looked dirty and had bad stain spots, so did one of the duvet covers. Some of the staff were nice and helpful, others didn’t have the most welcoming or helpful attitude (bar tender at manager’s reception, night receptionist). Also, there should be some leniency with the early check in fee, especially for loyal customers. We arrived less than 1 hour before check in time, had 2 young children and an older person with us and there was no effort to try to be accommodating with the check in and were charged the $25 fee.
Stayed 1 night in Mar 2024
Response from Frances Archilla, General Manager on 25 Mar 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our newly renovated hotel for a five-star experience.

8/10 Good

Haydee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Frances Archilla, General Manager on 25 Mar 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

6/10 Okay

Susan

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Frances Archilla, General Manager on 21 Mar 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

10/10 Excellent

Evelin

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing. Property was wonderful. All was perfect
Stayed 1 night in Mar 2024
Response from Frances Archilla, General Manager on 19 Mar 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

6/10 Okay

Dennis

Travelled with family
Disliked: Property conditions & facilities
Liking on the ceiling
Stayed 4 nights in Feb 2024
Response from Frances Archilla, General Manager on 11 Mar 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our newly renovated hotel for a five-star experience.

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Frances Archilla, General Manager on 12 Mar 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

4/10 Poor

mai, Temecula

Stayed 2 nights in Mar 2024
Response from Frances Archilla, General Manager on 31 Mar 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our hotel for a five-star experience.

10/10 Excellent

Priscilla, Lynwood

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay
Stayed 2 nights in Mar 2024
Response from Frances Archilla, General Manager on 8 Mar 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

2/10 Terrible

Marcus

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
There were kids running up and down the hall till 1130 while also knocking on doors. Called the desk and it still continued. Next morning as there was a large group for breakfast the did not have any of the bakery choices available besides muffins. For the hot selection they did not have the omelettes available and when I asked about them I was told they would be available at 7:00 a.m. while the current time was 6:59. As my family was standing there I asked if we would be able to just get an omelette when they start since we were not aware of there being a special time we were told no as we had already gave our breakfast ticket. So with no choice we took our plates to a table to try to make the best of it. I went to get the family juice and came back to the table we all tried our juice that was completely watered down with a little color added. The eggs for complete slop and gooey while the potatoes and sausage were both frozen. We left to get breakfast somewhere else after that. I am beyond ashamed of this property as I was telling my wife this is my favorite hotel chair and it was a complete embarrassment. I honestly can say I will choose embassy suites again. I paid good money to stay at a comfortable hotel well rest with a good meal in the morning and was I got was a let down with a complete waste of money that I might as well have thrown away.
Stayed 1 night in Mar 2024
Response from Frances Archilla, General Manager on 4 Mar 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back and make it right.

10/10 Excellent

Cruz

Stayed 1 night in Mar 2024
Response from Frances Archilla, General Manager on 23 Mar 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

6/10 Okay

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was expecting more for what the cost regularly is,AC unit not working,loud squeaky showerhead,stained couch,stained linens,big gap under entrance door,high school kids going up and down side stairs,small bathroom size...on the positive side,big room,best feature is the balcony,free breakfast an extra point...in my opinion only worth with a low price.
Stayed 1 night in Feb 2024
Response from Frances Archilla, General Manager on 27 Feb 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our newly renovated hotel for a five-star experience.

4/10 Poor

Christina

Travelled with family
Liked: Cleanliness, staff & service
The hotel was way too loud everything echoed. Thin walls could hear people talking in lobby area from 8 th floor with everything closed!!! Bar inside is a cool touch but that was not probably why everyone was so loud. If you want a quiet place this is not it. Dance theatre next door so lots of kids at this hotel. Small pool don’t bother with it and 100 kids inside. Walking distance to lots of restaurants was a plus. Check in line took 45 min but girl was super nice and pleasant to talk with.
Stayed 1 night in Feb 2024
Response from Frances Archilla, General Manager on 26 Feb 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back and make it right.

10/10 Excellent

Sachiye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Frances Archilla, General Manager on 23 Feb 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

2/10 Terrible

Elva

Disliked: Cleanliness, staff & service, property conditions & facilities
I stayed for 4 nights and requested the room to be cleaned for 3 consecutive days and it finally fleas cleaned on the 4th night at 10:30 night time.
Stayed 4 nights in Feb 2024
Response from Frances Archilla, General Manager on 17 Feb 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back and make it right.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clear and concise and the help was amazing.
Stayed 1 night in Feb 2024
Response from Frances Archilla, General Manager on 17 Feb 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

10/10 Excellent

Constance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it here will be back with the kids
Stayed 1 night in Feb 2024
Response from Frances Archilla, General Manager on 17 Feb 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

6/10 Okay

Hector, South Gate

Stayed 1 night in Feb 2024
Response from Frances Archilla, General Manager on 17 Feb 2024
Thank you for taking a moment to rate your experience at our hotel. We would love to have the opportunity to learn more about your experience and how to make improvements. Please get in touch with us so we can look into it.

8/10 Good

Jessica, Montebello

Stayed 2 nights in Feb 2024
Response from Frances Archilla, General Manager on 15 Feb 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

8/10 Good

Christine

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Frances Archilla, General Manager on 12 Feb 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

4/10 Poor

Diego

Travelled with partner
Disliked: Staff & service, property conditions & facilities
This place is very old and run down. Manager was rude and had an attitude. Light switches didn’t work, TV didn't work put me in a double room when I asked for a single, water was leaking into the room from the patio because of pouring rain. Overall unpleasant stay
Stayed 4 nights in Feb 2024
Response from Frances Archilla, General Manager on 14 Feb 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back and make it right.

2/10 Terrible

Mario

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Frances Archilla, General Manager on 7 Feb 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back and make it right.

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Property immaculate, and service outstanding.
Stayed 1 night in Nov 2023
Response from Frances Archilla, General Manager on 7 Feb 2024
Thank you for staying with us and for taking a moment to share your experience. We are glad to hear about your stellar stay, and we hope to welcome you back in the near future!

6/10 Okay

Danielle

Stayed 1 night in Feb 2024
Response from Frances Archilla, General Manager on 21 Mar 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

2/10 Terrible

Lala

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible front desk staff.. My parent we’re checking in, and unfortunately a staff named Christopher was being racist and disrespectful to my dad telling him that he should of learn English and he wasn’t going to waste he’s time in speaking in Spanish to my dad. My dad felt humiliated and embarrassed. The guy was Hispanic And he was bilingual. He’s name was “Christopher” !!
Response from Frances Archilla, General Manager on 5 Feb 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back and make it right.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Frances Archilla, General Manager on 5 Feb 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

10/10 Excellent

Erika

Stayed 1 night in Jan 2024
Response from Frances Archilla, General Manager on 22 Mar 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that everything was walking distance and very clean
Stayed 3 nights in Jan 2024
Response from Frances Archilla, General Manager on 1 Feb 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Frances Archilla, General Manager on 30 Jan 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

10/10 Excellent

ismael

Stayed 2 nights in Jan 2024
Response from Frances Archilla, General Manager on 22 Mar 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Frances Archilla, General Manager on 5 Feb 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

8/10 Good

JOYCE

Stayed 3 nights in Jan 2024
Response from Frances Archilla, General Manager on 22 Mar 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

6/10 Okay

Karina

Response from Frances Archilla, General Manager on 24 Jan 2024
Thank you for taking a moment to rate your experience at our hotel. We would love to have the opportunity to learn more about your experience and how to make improvements. Please get in touch with us so we can look into it.

8/10 Good

DeeDee

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Frances Archilla, General Manager on 22 Jan 2024
Thank you for staying with us and for taking a moment to share your experience. We are glad to hear about your stellar stay, and we hope to welcome you back in the near future!

6/10 Okay

Gustavo, Hollister

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Matress unconfortable,
Stayed 2 nights in Jan 2024
Response from Frances Archilla, General Manager on 17 Jan 2024
Thank you for taking a moment to rate your experience at our hotel. We would love to have the opportunity to learn more about your experience and how to make improvements. Please get in touch with us so we can look into it.