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Reviews of Courtyard by Marriott Santa Clarita Valencia

3 out of 5
Courtyard by Marriott Santa Clarita Valencia
28523 Westinghouse Place, Valencia, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 660 out of 1001 reviews" "
Rating 8 - Good. 199 out of 1001 reviews" "
Rating 6 - Okay. 86 out of 1001 reviews" "
Rating 4 - Poor. 29 out of 1001 reviews" "
Rating 2 - Terrible. 27 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

tawana, Lancaster

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from CYD Management on 12 Apr 2024
We appreciate the amazing rating of our hotel Tawana!

10/10 Excellent

Vianeith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the staff friendly. However the air conditioner was loud.
Stayed 3 nights in Apr 2024
Response from CYD Management on 11 Apr 2024
Thank you Vianeith for the amazing five star rating of our hotel. We thank you for providing your feedback regarding the air conditioning unit in your previous room. We will have our team properly inspect the unit to ensure this is not a continuous issue.

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I chose this hotel because it was 10 minutes away from Magic Mountain. It is cozy and clean. Staff is very polite and caring. I would stay there again. Thank you for providing a clean and safe hotel for my family.
Stayed 2 nights in Apr 2024
Response from CYD Management on 9 Apr 2024
We thank you for the amazing feedback and rating of our hotel Tina! We will be pleased to pass these kind words onto our staff members!

10/10 Excellent

Aubrey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was EXTREMELY friendly and helpful! Such a great stay, room was clean and as described. We had a view of six flags which was neat as the sun went down and we were so close to the park!
Stayed 2 nights in Apr 2024
Response from CYD Management on 9 Apr 2024
Aubrey, we cannot thank you enough for the kind words recognizing the amazing effort of our staff members!

10/10 Excellent

Cesar sanchez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in.
Stayed 2 nights in Apr 2024
Response from CYD Management on 9 Apr 2024
Thank you Cesar for the amazing feedback!

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have a great staff and it is a comfortable place to stay.
Stayed 1 night in Mar 2024
Response from CYD Management on 9 Apr 2024
Woohoo!! We love to see these fabulous comments regarding our staff members.

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely helpful. Disappointed that there wasn’t a continental breakfast included in the stay, however they did have a small coffee shop on property, didn’t try tho.
Stayed 2 nights in Mar 2024
Response from CYD Management on 9 Apr 2024
Thank you Laura for taking the time to leave us feedback on your recent stay with us!

10/10 Excellent

Erica

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
No complimentary breakfast like embassy suites Also staff took to long to take toothpaste and pool had no towels
Stayed 2 nights in Apr 2024
Response from CYD Management on 9 Apr 2024
We thank you Erica for the detailed feedback on your most recent stay with us. We have provided your feedback to our team members to ensure these issues are resolved.

8/10 Good

Rogelio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phone in room didn’t work. Shower curtain was hard and crusty. Everything else was great especially the food.
Stayed 1 night in Apr 2024
Response from CYD Management on 9 Apr 2024
We thank you Rogelio for the feedback. We have provided these comments to our housekeeping department to properly investigate this issue.

8/10 Good

Armon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from CYD Management on 5 Apr 2024
Thank you Armon for the great rating of our hotel!

6/10 Okay

gary

Travelled with family
Liked: Amenities
Beds were horrible!! Food was not good. Water pressure not good. We changed our hotel mid vacation because we couldn’t sleep in that bed one more night.
Stayed 3 nights in Mar 2024
Response from CYD Management on 29 Mar 2024
Gary,We thank you for providing feedback on your most recent stay with us. We extend a sincere apologies that while staying with us, we did not meet your expectations.

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice overall. Bathtub is higher than bathroom floor so dangerous stepping out because not expecting drop. Almost fell. I’m sure elderly would have a problem
Stayed 1 night in Mar 2024
Response from CYD Management on 28 Mar 2024
We thank you Jennifer for taking the time to leave us feedback on your most recent stay with us.

10/10 Excellent

Catherine

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was immaculately beautiful and a lovely area! Easy access to everything. There’s excellent restaurants and shopping centers near by! Only 25 minutes away from LA and Burbank. It’s about an hour from Venice Beach, Santa Monica Beach and Malibu. The staff, the views, the food, everything was wonderful!! Will definitely be staying be staying here, again, in the future! Absolutely love this place! Thank you!!!!
Stayed 6 nights in Mar 2024
Response from CYD Management on 25 Mar 2024
We cannot thank you enough Catherine for the amazing feedback and five star rating! We are the perfect distance from all destinations surrounding the LA area! We will be ecstatic to pass on these amazing feedbacks to our staff.

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from CYD Management on 21 Mar 2024
We thank you Pamela for the amazing five star rating of of our hotel!

10/10 Excellent

Jose A

Travelled with family
We had a great stay.
Stayed 2 nights in Mar 2024
Response from CYD Management on 21 Mar 2024
Thank you Jose A for the amazing five star rating of our hotel!

8/10 Good

Yaneth

Stayed 2 nights in Mar 2024
Response from CYD Management on 9 Apr 2024
Thank you Yaneth for the amazing rating of our hotel!

10/10 Excellent

Lorena

Travelled with family
Liked: Amenities
The room was very clean and the staff was great
Stayed 1 night in Mar 2024
Response from CYD Management on 13 Mar 2024
Thank you Lorena for the amazing feedback!

10/10 Excellent

Robert

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean room. The lobby smelt amazing. We will definitely use this hotel again in the future.
Stayed 1 night in Mar 2024
Response from CYD Management on 7 Mar 2024
Thank you Robert for the amazing review! Our lobby scent is a defiantly a hit for a lot of our guests! We cannot wait to see a familiar face in the near future.

10/10 Excellent

Ofelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Feb 2024
Response from CYD Management on 6 Mar 2024
Thank you Ofelia for the amazing five star rating of our hotel!

10/10 Excellent

Evan

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from CYD Management on 4 Mar 2024
Thank you Evan for the amazing five star rating of our hotel!

10/10 Excellent

Coreli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from CYD Management on 29 Feb 2024
We thank you Coreli for the amazing five star rating of our hotel!

6/10 Okay

sheila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and great amenities however I don’t think they should charge extra to park, it should be included in your stay. Also the beds are too hard and uncomfortable pillows
Stayed 2 nights in Feb 2024
Response from CYD Management on 26 Feb 2024
Thank you Sheila for the feedback on your recent stay with us.

10/10 Excellent

Aimee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sweet and nice staff. Beautiful hotel, would stay at again :)
Stayed 3 nights in Feb 2024
Response from CYD Management on 22 Feb 2024
We cannot thank you enough Aimee for the amazing feedback and rating of our hotel.

10/10 Excellent

Ratibor

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great staff, clean and conveniently located.
Stayed 1 night in Feb 2024
Response from CYD Management on 22 Feb 2024
We thank you Ratibor for the fantastic rating of our hotel.

10/10 Excellent

Stephanie

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from CYD Management on 22 Feb 2024
Woohoo!! Thank you Stephanie for the fabulous rating of our hotel!

6/10 Okay

Wayne

Liked: Staff & service
Disliked: Property conditions & facilities
Won't stay here again
Stayed 7 nights in Feb 2024
Response from CYD Management on 22 Feb 2024
Thank you Wayne for the rating on your most recent stay with us.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Feb 2024
Response from CYD Management on 16 Feb 2024
Thank you for the amazing feedback and rating of our hotel!

10/10 Excellent

Bruce, Sammamish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from CYD Management on 13 Feb 2024
We thank you Bruce for the amazing five out five star rating of our hotel!

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Feb 2024
Response from CYD Management on 18 Mar 2024
Thank you Steve for the amazing feedback!

6/10 Okay

Hector

Travelled with family and small children
Liked: Amenities
Some of the hotel staff are nice, but there’s some others that have bad attitude and poor customer service
Stayed 6 nights in Feb 2024
Response from CYD Management on 13 Feb 2024
We thank you for providing your feedback on your most recent stay with us.

8/10 Good

Michelle P

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cafe that have on site has great food, but I wish they were open more hours.
Stayed 2 nights in Jan 2024
Response from CYD Management on 5 Feb 2024
Thank you Michelle for the kind words for our Bistro staff!

10/10 Excellent

James

Stayed 1 night in Oct 2023
Response from CYD Management on 21 Mar 2024
Thank you James for the amazing five star rating of our hotel!

10/10 Excellent

Andreina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from CYD Management on 30 Jan 2024
Thank you Andreina for the amazing five star rating of our hotel!

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here because we needed to do laundry while on our roadtrip.
Stayed 1 night in Dec 2023
Response from CYD Management on 7 Feb 2024
We appreciate the kind words Debra on your recent stay with us.

8/10 Good

Kyle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fan didn't work in the bathroom and it took a while for the shower to heat up. Otherwise it was clean and quiet
Stayed 2 nights in Jan 2024
Response from CYD Management on 29 Jan 2024
We thank you for the feedback Kyle on your recent stay with us. We will have our engineering department take a further look into these matters.

10/10 Excellent

Andreina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zoey is amazing! Check in was a breeze
Stayed 1 night in Jan 2024
Response from CYD Management on 26 Jan 2024
Thank you Andreina for the amazing feedback regarding our Zoe at the front desk! We will be sure to pass on the kind regards.

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities
Response from CYD Management on 24 Jan 2024
Thank you Eva for the feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from CYD Management on 13 Feb 2024
Thank you for the amazing 10 out of 10 star rating of our hotel!

6/10 Okay

Ellen

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stay was so-so
The room was very dark. Lighting was insufficient. Bathroom was out dated but clean. Had to pay for parking even though it want secured parking
Stayed 3 nights in Jan 2024
Response from CYD Management on 13 Feb 2024
We thank you Ellen for the feedback on your recent stay.

10/10 Excellent

Brianna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception was so helpful and nice, checked in late and he gave great instruction and assistance, and even set us up in a room where we could see Six Flags from the window!
Stayed 2 nights in Jan 2024
Response from CYD Management on 17 Jan 2024
Thank you Brianna for the fantastic feedback regarding your most recent stay with us.

10/10 Excellent

Kirsti, Bend

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Free self parking close to the entrance. Felt very safe in the area.
Stayed 3 nights in Jan 2024
Response from CYD Management on 17 Jan 2024
Thank you Kirsti for the amazing five star rating of our hotel!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from CYD Management on 13 Feb 2024
Thank you for the amazing ten out of ten rating of our hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice locatio, great staff!
Stayed 3 nights in Dec 2023
Response from CYD Management on 13 Feb 2024
We thank you for the feedback on your recent stay with us.

8/10 Good

Estella

Stayed 1 night in Dec 2023
Response from CYD Management on 13 Feb 2024
Thank you Estella for the 8 out of 10 star rating of our hotel.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to spend the night outside of LA.
Stayed 1 night in Dec 2023
Response from CYD Management on 3 Jan 2024
Woohoo! We thank you for the amazing rating and appreciate the kind words regarding your recent stay with us.

2/10 Terrible

Najaah, North Las Vegas

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not given the room I originally book and the shower was dirty.
Stayed 1 night in Dec 2023
Response from CYD Management on 3 Jan 2024
Najaah,When reviewing your reservation, it does seem we were able to provide you with the room type you had booked. We apologize if the room was not what you were expecting.

8/10 Good

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from CYD Management on 3 Jan 2024
Thank you Bruce, we appreciate the four star rating of our hotel.

10/10 Excellent

Michelle Louise

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, rate very reasonable for our stay
Stayed 2 nights in Dec 2023
Response from CYD Management on 3 Jan 2024
Thank you Michelle for the amazing five star rating of our hotel. We hope to see you again in the near future.

2/10 Terrible

Michael

Stayed 3 nights in Dec 2023
Response from CYD Management on 13 Feb 2024
We appreciate you taking the time out of your day to leave us a rating Michael.

4/10 Poor

Joshua

Travelled with family and small children
Disliked: Cleanliness, staff & service
There was vermin poop in bathroom on floor in the form of a small round ball. Looked like rabbit poop but possible it came in on our shoe from outside. Beds were small and terribly uncomfortable that my back now hurts. Walls are thin..can hear everything outside of door. Gross black stuff around fridge.
Stayed 1 night in Dec 2023
Response from CYD Management on 3 Jan 2024
We appreciate the feedback on your recent stay with us Joshua.