- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location, the room, and the staff was awesome. I would have liked for the bar to be open a little later.
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We stayed one night since we were flying out of LAX early in the morning at 5am. We arrived around 9pm at the hotel the night before and spoke with the front seat person that we will need the free airport shuttle scheduled to take us to the airport, she wrote our information down and told us to be done at 2:20am to take the shuttle, we woke up early and rushed downstairs to take the shuttle, we passed by the front desk and they told us the shuttle will be there shortly. After waiting and waiting, I went back inside and she said the shuttle will be there at 2:50am, and I told her we had scheduled one for 2:20am...she had no idea what we were talking about... and then call the subcontracted shuttle to pick us up... thankfully we had given ourselves enough time that we didn’t miss our flight. But it was really frustrating that after scheduling things the night before and trying to make the proper arrangements, the hotel failed to make sure the shuttle was there at the time needed, and if I didn’t insist, they would have not come at the time we needed them to.