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Reviews of Golden Sails Hotel

2.5 out of 5
Golden Sails Hotel
6285 E Pacific Coast Highway, Long Beach, CA

Reviews

7.8

Good

Rating 10 - Excellent. 390 out of 1005 reviews" "
Rating 8 - Good. 285 out of 1005 reviews" "
Rating 6 - Okay. 174 out of 1005 reviews" "
Rating 4 - Poor. 73 out of 1005 reviews" "
Rating 2 - Terrible. 83 out of 1005 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Roger

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on PCH .The lobby and the inner courtyard are nice and well maintained . The rest of the property - the exterior, rooms ,and parking lot surface need major improvements .
Stayed 2 nights in Apr 2024

8/10 Good

john

Liked: Cleanliness, staff & service
big rooms, comfy bed, clean bathroom. extremely gracious staff and housekeeping
Stayed 3 nights in Apr 2024

10/10 Excellent

Joshua

Business traveller
Would stay again
Stayed 2 nights in Apr 2024

6/10 Okay

Edward

Liked: Staff & service
Disliked: Property conditions & facilities
Someone was screaming outside at about 3AM
Stayed 3 nights in Apr 2024

2/10 Terrible

CHANGWOO

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Shall, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Aimee

This is a dingy but close to the venue I was going to. It was a bit noisy from street traffic. My room was bit grungy and the hair dryer didn’t work. They also took a $100 deposit and only returned $68 without explanation. It’s within walking distance of a few restaurants but not worth spending another night there. I would not stay here again.
Stayed 2 nights in Feb 2024

6/10 Okay

Samantha

Travelled with family
Liked: Cleanliness, staff & service
Overall, this property was a great stay for the price and location. It is outdated, but clean and provided basic necessities. My main complaint would be that the fire alarm went off around 430AM one night during our stay and was not turned off for about 45 minutes. It was a false alarm thankfully, but it was so loud in our room that we had to wait the entire time in the lobby. I was extremely surprised that nobody reached out to us to reimburse us for the night (we were there 6 days).
Stayed 6 nights in Apr 2024

8/10 Good

Paulette

Liked: Staff & service, property conditions & facilities
Stayed 9 nights in Feb 2024

8/10 Good

adam

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Pamela

Liked: Staff & service
staff was excellent
Stayed 1 night in Mar 2024

10/10 Excellent

Lamont

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its nice close to beach and shopping
Stayed 2 nights in Oct 2023

2/10 Terrible

Mahrya

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is run down. The heater didn’t work. There is a cold draft that comes through the front door because there is a huge gap and I was immediately itching which leads me to believe there were bed bugs. The towels felt damp like they had never fully dried. When I called the front desk I was told it was just the humidity. They didn’t offer to bring new towel. I wanted to leave but couldn’t afford to book another hotel. Also this one was way overpriced and misleading on their ad in Expedia. There is no hot tub and no dining facilities. I was also afraid to park my car in the back.
Stayed 1 night in Mar 2024

6/10 Okay

Vicki

Stayed 2 nights in Mar 2024

6/10 Okay

Annoin

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Cassidy

Stayed 1 night in Mar 2024

8/10 Good

wendi

Stayed 1 night in Mar 2024

8/10 Good

Karen

Stayed 5 nights in Mar 2024

10/10 Excellent

Debbie

Stayed 2 nights in Mar 2024

6/10 Okay

Eliane

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice and friendly staff. Convenient location, close to CSU, Long Beach and beach. Hotel is older, elevator was broken.
Stayed 1 night in Mar 2024

8/10 Good

Michael

Stayed 1 night in Mar 2024

10/10 Excellent

Alden

Liked: Cleanliness, amenities
They're staff was very accomodating and professional.
Stayed 3 nights in Mar 2024

8/10 Good

Pam

Stayed 2 nights in Feb 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for what we needed to do.
Stayed 2 nights in Mar 2024

10/10 Excellent

Vera, Tacoma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, courteous staff, as a senior i felt safe.
Stayed 2 nights in Feb 2024

4/10 Poor

Warren

Liked: Staff & service
Disliked: Property conditions & facilities
The TV is absurdly small and the bed was terrible
Stayed 2 nights in Feb 2024

10/10 Excellent

Alden

Liked: Cleanliness, amenities, property conditions & facilities
The staff were very accommodating.
Stayed 4 nights in Feb 2024

10/10 Excellent

stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 1 night in Feb 2024

8/10 Good

Juan

Stayed 2 nights in Feb 2024

10/10 Excellent

Kristy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just love the whole experience
Stayed 1 night in Feb 2024
Response from Deborah Comouche - General Manager on 24 Feb 2024
thank you for taking the time to do this review. We are so pleased that you experience was a good one and hope to see you again in the future. In the meantime, stay safe and healthy.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

6/10 Okay

Timothy

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property was as clean as possible since its glory days during the Ford administration.
Stayed 1 night in Feb 2024

6/10 Okay

Stacy

The property is very old and outdated. Countertops and cabinets are discolored.
Stayed 1 night in Feb 2024

6/10 Okay

Kevin Melton

Maids start knocking on the doors to early why I am still sleeping waking me up, Need to give out do not disturb signs.
Stayed 1 night in Feb 2024

2/10 Terrible

yuen ling

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel is old and outdated, bathroom and the wall seems dirty. But the location is actually good,and all the staff are nice.
Stayed 3 nights in Feb 2024
Response from Deborah on 8 Feb 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the issue you had while staying at our hotel. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact us and it will be our pleasure to assist you.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and great room rate. Your staff are really friendly people. We come to your area this time every year. Looking forward to seeing you in 2025.
Stayed 3 nights in Jan 2024
Response from Deborah on 6 Feb 2024
Thank you for taking the time to do this review. We are happy to hear that your experience was a good one and look forward to seeing you again in the future.In the meantime, stay safe, dry and healthy.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

8/10 Good

Meredith

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Deborah Comouche - General Manager on 7 Feb 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the issues you had while staying at our hotel. Your comments have been shared with the appropriate departments so that they may be addressed. Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

2/10 Terrible

LA SHANA

Stayed 1 night in Feb 2024

10/10 Excellent

Todd

Stayed 1 night in Feb 2024

6/10 Okay

asiah

Water was hot and cold shower head was not running good .
Stayed 4 nights in Jan 2024
Response from Deborah Comouche - General Manager on 7 Feb 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the issue you had while staying at our hotel. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact us and it will be our pleasure to assist you.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

10/10 Excellent

Jennifer

Liked: Cleanliness
Stayed 3 nights in Jan 2024
Response from Deborah on 30 Jan 2024
Thank you for taking the time to do this review. We are happy that your experience was a good one and hope that you will come and visit us again in the future.In the meantime, stay safe and healthy.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Deborah on 27 Jan 2024
Thank you taking the time to do this review. We are happy that your experience was a good one and hope that you will stay with us again in the future.In the meantime, stay safe and healthy.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasing trip to Long Beach Cali
Everything good
Stayed 1 night in Jan 2024
Response from Deborah on 22 Jan 2024
Thank you for taking the time to do this review. We are pleased that your experience was a good one and look forward to you possibly coming back in the future.In the meantime, stay safe, dry and healthy.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Deborah on 22 Jan 2024
Thank you for taking the time to do this review. We are pleased that your experience was a good one and look forward to you possibly coming back in the future.In the meantime, stay safe, dry and healthy.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

10/10 Excellent

Adam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleased professional will be back
Professional, welcoming and very courteous staff. Quiet property, felt safe and very clean and secure accomodations. I'll definitely be back. Thank you
Stayed 1 night in Jan 2024
Response from d on 22 Jan 2024
Thank you for taking the time to do this review. We are pleased that your experience was a good one and look forward to you possibly coming back in the future.In the meantime, stay safe, dry and healthy.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

10/10 Excellent

Tayler

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful at check in, safe property. Very accommodating for myself and my dog, Luna. She's a black lab and yes there was a pet fee for our stay but I felt it was reasonable.
Stayed 2 nights in Jan 2024
Response from Deborah on 18 Jan 2024
Thank you for taking the time to do this review. We are so pleased that you and Luna enjoyed your stay at our hotel and hope to see you again in the future.In the meantime, both of you stay safe and healthy.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

10/10 Excellent

Darshana Sirisena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a long stay
Great location Close to all malls, university Friendly staff always supportive best is the front desk
Stayed 7 nights in Jan 2024
Response from Deborah on 15 Jan 2024
Thank you for taking the time to do this review. We are so pleased that your experience while staying at our hotel is a good one and hope that you will come and visit us again in the future.In the meantime, stay safe and healthy.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

2/10 Terrible

Sheneka

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Deborah on 15 Jan 2024
Thank you for taking the time to do this review. I apologize for any issues you had while staying at our hotel. Your experience is important to us and it seems we let you down. I hope you will give us another chance to in the future.In the meantime, stay safe and healthy.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

2/10 Terrible

Termisha

Disliked: Cleanliness, staff & service, property conditions & facilities
Run down, dirty pillows. Expedia over charged as well.
Stayed 1 night in Jan 2024
Response from Deborah on 11 Jan 2024
Thank you for taking the time to do this review. I apologize that your experience was not what you excepted and will notify the correct department of your concerns. I wish you all the best with your future endeavors.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

6/10 Okay

Rick

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
It was a convenient location for what we needed to do. The room was clean and comfortable. However, the plumbing is old and not working properly. We had to be moved to another room. Expensive for what we got. Not likely to stay there again.
Stayed 3 nights in Jan 2024
Response from Deborah on 8 Jan 2024
Thank you for taking the time to do this review. I apologize for the inconvenience you had while staying at our hotel. I will forward your comments to our engineering department to get the items repaired. Your experience is important to us and we take it very serious. Please where ever you stay in the future, let the front desk know if you are having any issues and I am sure they will take care of the problem. In the meantime, stay safe, healthy and Happy New Year.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Deborah on 9 Jan 2024
Thank you for taking the time to do this review. We are so pleased that your experience while at our hotel was a good one and hope that you will come and visit us again in the future.In the meantime, stay safe and healthy.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel