Ratings based on 1,120 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
92% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from Monterey, United States of America


Posted 29-Oct-2016
Pros: I've stayed at the Andaz before and enjoyed it. Great food. Nice environment.
Cons: But this time bad. When I checked in, they said whoever sold me the room (Expedia) should not have done so. It would be very noisy. I understand that to mean, when you book a less expensive room, they're going to stick you with the worst possible thing. They weren't full, but gave us an extremely noisy room next to the elevator. They did warn us it would be noisy, but said that with the rate we got, we were getting noise!!!
5out of 5
by A verified traveller from US

Posted 18-Oct-2016
The staff is incredible!! They provide amazing customer service & made an already great place amazing!
4out of 5
by A verified traveller

Super service

Posted 17-Oct-2016
het personeel zorgt voor een geweldige service waardoor het niet uitmaakt dat de kamers erg basic zijn. Parking is wel erg prijzig, $42 per nacht.
1out of 5
by A verified traveller from W

Over-priced for average rooms and lots of noise!

Posted 16-Oct-2016
Pros: Leaving the hotel was the best part.
Cons: Everything. No value, $42 a night for valet parking. Total rip off. Plus $381 a night for a below average 3 start max hotel room.
Our over-priced 3 star $381 a night room was just average. The noise from the street is super loud. They need to start sound-proofing the windows since they are charging too much. We were on the fifth floor and it we could still hear almost every single conversation from the street below like they were standing in our room! Just ridiculous!
5out of 5
by A verified traveller from northampton, england

First class hotel in west Hollywood

Posted 25-Sep-2016
Pros: Location, roof top views and pool area, excellent service
Cons: Option for firmer pillows and to have the ability to make tea and/ or coffee in the room.
Location: Excellent location on w. Sunset Blvd. opposite the Mondrian and sunset tower. Easy access to Melrose and eateries
Excellent service, reception experience was exceptional. Offered upgrades at very good prices. Tea, coffee and soft drinks freely available in reception. Our only negative comment is that we couldn't make our own tea or coffee in the room. Small point only. Rooftop pool and view is outstanding. Rooms big and comfortable other than pillows which were all too soft, but again only a small points. This was our second stay and wouldn't hesitate to stay again
4out of 5
by A verified traveller from Tim C

Great views, relatively close to shops and service

Posted 20-Sep-2016
Overall it was a good experience, however I was disappointed that despite paying for ten nights accommodation no discretion was given for certain charges - * there was no discount for meals * the hotel wouldn't give one complimentary laundry service for basics (underwear etc). * due to change in plans, I checked out a day earlier - no refund or waving of small meals cost was given. * one Friday and Saturday night the pool was closed for a private functions despite me paying for full hotel services for ten nights (an offer was made in writing that if pool required arrangements could be made at neighboring hotel but this wasn't practical in that area of town). I understand and appreciate you pay for what you get but this points seemed to highlight greed on behalf of the hotel. I don't imagine too many customers would stay for ten days. Happy to speak further about this.
4out of 5
by A verified traveller from orange county, CA

Trendy, historic quiet

Posted 05-Sep-2016
Perfect location on the Sunset strip, but still very quiet and peaceful at night. Pool area and views were amazing. Room was very simple yet comfortable. staff was very friendly!
4out of 5
by Edward from Stockholm

Det är inte värt att betala extra för stadsutsikt

Posted 30-Aug-2016 on Hotels
Trevlig personal, effektiv parkeringsservice. Lite tråkigt inrett rum men med en bra rumsstorlek, en bekväm säng och en stor TV. Flera restauranger samt Starbucks bara 5 minuters promenad från hotellet. Eftersom LA är en platt och utsträckt stad är det inte värt att betala extra för stadsutsikt. Det enda vi såg var några hus samt en stor reklamaffisch på en kvinnorumpa i string-bikini... Dessutom låter det väldigt mycket från gatan och du sover förmodligen bättre med utsikt mot Hollywood-bergen. Plus att du kan titta på utsikten från takpoolen istället. Poolområdet var ganska litet så räkna inte med att få en solstol om du inte är på plats tidigt.
5out of 5
by Bien

This traveller left a rating score only Posted 29-Aug-2016 on Hotels
5out of 5
by A verified traveller

Posted 29-Aug-2016
Excellent experience. Wonderful hotel. Highly recommended. We have two small children and they enjoyed the stay too!