Room, 1 King Bed, Non Smoking, Jetted Tub | Premium bedding, pillow-top beds, desk, blackout curtains
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Reviews of Americas Best Value Inn Hollywood Los Angeles

2 out of 5
Americas Best Value Inn Hollywood Los Angeles
5265 W. Sunset Blvd., Los Angeles, CA

Reviews

7.2

Good

Rating 10 - Excellent. 263 out of 1002 reviews" "
Rating 8 - Good. 323 out of 1002 reviews" "
Rating 6 - Okay. 203 out of 1002 reviews" "
Rating 4 - Poor. 87 out of 1002 reviews" "
Rating 2 - Terrible. 126 out of 1002 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Armando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed one night and my experience is excellent, the staff was really friendly and professional, also the room was very clean and it seemed recently updated, the location is very close to the tourist attractions
Stayed 1 night in Apr 2024

10/10 Excellent

Lana

Liked: Cleanliness, staff & service, property conditions & facilities
The place was very clean, nice, and hosts are super friendly - they went above and beyond to accomodate us. Would definitely come back!
Stayed 3 nights in Apr 2024

6/10 Okay

Roberta

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The cost was alright, the place was clean and people very nice. It just wasn’t what we expected. It was fine for 1 night. Very noisy though, refrigerator was loud, we ended up leaving at 5am
Stayed 1 night in Apr 2024

8/10 Good

Marlie

Travelled with group
Liked: Cleanliness, staff & service
Good hotel to stay at!
Stayed 5 nights in Apr 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Excellent clean room for the price.
Stayed 4 nights in Mar 2024

4/10 Poor

Jonathon

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The good- Check in was smooth. Front desk person was nice, and the parking lot had a man making sure only guests could park there, and he was super friendly. Its an older building, but the lobby and room were updated. The room itself has had a lot of work done to it, and you can tell the owners are investing into the place. Had a great Thai restaurant right at the entrance. Its been there for years. The food was great, and the local Thai community also seems to love it for breakfast. The bad- Got a phone call from the frost desk in the middle of the night, saying i had parked in a handicap spot and needed to move my car. Being that the area isnt the safest, this made me uneasy to begin with. I went outside to find that my car was NOT in a marked handicap spot. In fact the 2 marked handicap spots were empty, i was completely across from them on the other side. The office person came out and told me i was too close to the (unobstructed and clear) path. He told me another guest had complained. I should have taken pictures. So at 1am, in an area of town thats not really safe, i was forced to move my car to another area that was not lit, with walls i couldnt see around in the back. I didnt see any cars with handicap placards or marked plates. And no one parked in handicap spots. Barely slept the rest of the night. Checked out in the morning and went somewhere else.
Response from Guest Relations on 10 Mar 2024
Dear Jonathon,Thank you for taking a moment to share your experience, and we're glad you enjoyed our friendly service and delicious food selections overall. Please accept our sincere apologies for any confusion and inconvenience regarding our parking policies. We assure you that we will look into this matter as we constantly aim to make the appropriate changes and improvements to enhance our guest experience. Please consider returning down the line for a better, more seamless visit.

8/10 Good

Bonnie

Liked: Amenities
Basic room, has tv, wifi, microwave and refrig. Clean and safe, which are my top priorities. It was convenient for what the was doing that weekend. Parking free and right in front of my room.
Stayed 2 nights in Mar 2024

8/10 Good

Claudia

Travelled with partner
Liked: Cleanliness, staff & service
The rooms are very clean. Some of the furniture is outdated. But it’s quiet and enough parking spots. The area is not super walkable.
Stayed 1 night in Feb 2024

8/10 Good

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ap on 27 Feb 2024
Thank you.

8/10 Good

BOUNTHAVY

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and easy parking
Stayed 1 night in Feb 2024
Response from Ap on 27 Feb 2024
Thank you

10/10 Excellent

DALLAS

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! Treated nice & friendly! Would come back!
Stayed 1 night in Feb 2024
Response from Ap on 27 Feb 2024
Thank you

10/10 Excellent

J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and great staff
Stayed 1 night in Feb 2024
Response from Ap on 27 Feb 2024
Thank you.

10/10 Excellent

Alexander

Liked: Property conditions & facilities
I have no problems with this hotel, join in!
Stayed 1 night in Feb 2024
Response from Ap on 27 Feb 2024
Thank you.

8/10 Good

Gloria J

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Zuraimi

Stayed 1 night in Dec 2023

6/10 Okay

Juan

Travelled with family
Liked: Cleanliness
Good to stay couple nights. No to stay longer there
Stayed 1 night in Dec 2023

8/10 Good

Maria, Spring Valley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and very professional staff.
Stayed 2 nights in Dec 2023

2/10 Terrible

Verified traveller

Keys don’t work, shower barely works, staff is utterly unhelpful. Waste of my onecash.
Stayed 1 night in Dec 2023
Response from Guest Relations on 27 Dec 2023
We are so sorry that our accommodations and service failed to meet your expectations. What you have shared does not meet the high-quality standards we adhere to, and we will share your concerns with the respective teams, so immediate improvements can be made. Thank you for reaching out, and we hope you consider staying with us again in the future for a better visit.

2/10 Terrible

Kenneth

Disliked: Cleanliness
Did not check inn at all
Stayed 2 nights in Dec 2023
Response from Guest Relations on 24 Dec 2023
Dear Kenneth,We regret that you didn't check in and get to stay with us. Please don't hesitate to share your concerns, as we work hard to ensure our guests have a comfortable, welcoming experience. Thank you, and we hope you consider returning down the line.

2/10 Terrible

Patricia

Disliked: Staff & service, amenities, property conditions & facilities
Fridge wasn’t working my food went bad overnight and area is very bad there were many homeless right outside.
Stayed 2 nights in Dec 2023
Response from Guest Relations on 16 Dec 2023
Dear Patricia,While an apology won't change things, we still offer one sincerely for your experience. Our maintenance team will take a look at your fridge and make the necessary fixes. Unfortunately, we are unable to control our location, but we do have the power to offer accommodations and services that will make up for it. Allow us to welcome you back in the future for a much better experience.

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is not the greatest - we started to walk in the evening and their were tents for homeless nearby. The room was pretty clean, the bed comfortable but not the pillows. Okay for an overnight stay. (Close to Kaiser which was a benefit for us.) The manager was friendly.
Stayed 1 night in Dec 2023

2/10 Terrible

Marcos

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible and dirty
Stayed 1 night in Nov 2023
Response from Guest Relations on 8 Dec 2023
Dear Marcos,Thank you for leaving us a review. We are disheartened that we could not meet your expectations. Please know that our team strives to maintain the highest standards of cleanliness. Your feedback will be shared with our team to see where we have fallen short. Please give us another opportunity to show you a much better experience.

6/10 Okay

Nirmal

Stayed 1 night in Nov 2023

4/10 Poor

Fabian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Andy on 22 Nov 2023
thank you

10/10 Excellent

Rafael

Stayed 1 night in Nov 2023

8/10 Good

Mia

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Andy on 22 Nov 2023
Thank you for your review.

4/10 Poor

Kenneth

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wifi code not correct / bath room paneling coming off and mildew.
Stayed 2 nights in Nov 2023
Response from Guest Relations on 12 Nov 2023
Dear Kenneth,Thank you for reaching out, though we regret that you didn't have the exceptional stay we strive to provide our valued guests. Please know that we appreciate you for letting us know what was not to your satisfaction during your time with us, as this will allow our team to reflect and improve in the areas that matter most to you. We wish you well and hope you'll consider giving us another try someday.

8/10 Good

Megan

Stayed 1 night in Oct 2023

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good services
Stayed 2 nights in Oct 2023
Response from ABVI Team. on 29 Oct 2023
Thanks and come again.

6/10 Okay

Nina

Disliked: Staff & service
Anything okay but don’t have water for drinks.and the bathroom hot water it doesn’t work
Stayed 3 nights in Oct 2023
Response from front desk on 26 Oct 2023
We are very sorry , but I would appreciate it if you could indicate which room you arein so we can solve your problem

10/10 Excellent

Jesse

Stayed 2 nights in Oct 2023
Response from Andy on 22 Nov 2023
Thank you

10/10 Excellent

Marco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite staff!
Stayed 1 night in Oct 2023
Response from Andy on 22 Nov 2023
This is great to hear. Thank you very much.

8/10 Good

Jesus alberto

Stayed 1 night in Oct 2023
Response from Front desk team. on 23 Oct 2023
Thanks and come again.

4/10 Poor

Lindsey

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
AC in the room did not work.
Stayed 1 night in Oct 2023
Response from Guest Relations on 24 Oct 2023
Dear Lindsey,Thank you so much for your feedback. We're sorry to hear about any issues with the A/C during your visit. Our maintenance team will be sure to look into your feedback further and make changes where necessary. Please consider coming back to join us again soon; we know that we can impress you.

2/10 Terrible

Louis, Compton

Disliked: Cleanliness, staff & service, property conditions & facilities
I am enquiring a refund because the room was horrible. Just complete horrible.
Stayed 1 night in Oct 2023
Response from Guest Relations on 23 Oct 2023
Dear Louis,Thank you for reaching out, though we regret the experience you've described regarding our accommodations. Room integrity and making our valued guests feel comfortable are of utmost importance to us, and we sincerely apologize for dropping the ball on this occasion. Our dedicated team will address your concerns, and we hope to welcome you back in the future for a better visit. Additionally, we encourage you to reach out to us at the property if you would like to discuss this matter further. Thanks again.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable
Stayed 1 night in Oct 2023
Response from Andy on 22 Nov 2023
Thank you for your review.

10/10 Excellent

Dani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best value for money
Stayed 4 nights in Oct 2023
Response from RAUL on 9 Oct 2023
Thanks and come again.

6/10 Okay

Francis

Liked: Staff & service
Place is old and worn out and is located at a unsafe neighborhood
Stayed 1 night in Oct 2023
Response from Andy on 22 Nov 2023
If your opinion on the neighborhood we are in is "unsafe" to you then I suggest not staying in Los Angeles. As far as "worn out" that is a stretch but we are taking steps to remodel all of our rooms.

8/10 Good

Orathai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Andy on 22 Nov 2023
We really appreciate your review.

6/10 Okay

Zhiqing

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The overall stay here was satisfied，except when I was checking out. I got into the office but nobody was there. I left the keys on their desk，then I couldn't get out. The door was locked. We shouted，no one come to help. After a while，I found a door behind the desk to go out. While I was moving out，a young staff run to me，yelling at me angrily without listening to my explanation. How could he behave like that？He shoud apologize for locking me in their office for a long time. Actually the old manager was very nice and helpful，only this young staff made me feel very bad，I shall never come to this motel anymore.
Stayed 2 nights in Oct 2023
Response from Andy on 22 Nov 2023
I think you have the wrong hotel.

8/10 Good

Manuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Andy on 22 Nov 2023
Thank You

6/10 Okay

Raven

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The aesthetic of the motel could use some much needed cosmetic upgrades. Check-in was smooth. Beware if your party has more than 1 vehicle: the parking lot is limited & the spaces are compact. Street parking is available. The room I was assigned to (214) has some cosmetic damages from previous guests, the ac/ heater unit is loud, the mini fridge is loud as well, cable channels are available but limited (I used my laptop to watch my shows), and the light for the bathroom flickers before settling on. My favorite part of the room was the artwork of DTLA above the bed. Beware the walkways are a bit slim especially when the maids’ cart sits in front of the room door for an extended period of time. I did find a small piece of a balloon in the bed sheets and the soaps provided (hand pumps) were low. For $350 I had a little higher expectations (the pics shown were misleading). I think the company should invest more profits into the cosmetic maintenance to increase their property value and quality. Based on the aesthetics and price, I would not stay here again.
Response from Andy on 22 Nov 2023
We have never charged 350 for a night ever at this hotel... Our cable has on demand channels over 100 channels. Unless your shows are on netflix or a streaming service like that you should be able to find it. Maybe it was a 350 charge for your entire stay. That would make sense. multiple days together may add up to 350... this is a mis leading review. Also if you cant fit through the hallway when a maids cart is here you can walk the other way. Our hallways are not one way. thank you for your financial advice but it is not needed please keep that to yourself. AGAIN WE DO NOT CHARGE 350 FOR A SINGLE NIGHT.

10/10 Excellent

I kadek, Hover

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay alat Hollywood recomended All the place are near by price very good price
Stayed 4 nights in Sep 2023
Response from Andy on 22 Nov 2023
Thank you so much!

10/10 Excellent

Cassidy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Americas Best Value Inn on 29 Sept 2023
Dear Cassidy; We are very pleased to know that you enjoyed your stay with us. Our job is to offer the best service for you, our clients. Thank you very much for your comments, and We hope to see you again.Sincerely ABVI team.

6/10 Okay

joan

Travelled with partner
Disliked: Amenities
Rundown neighbourhood. Area was very sketchy.
Stayed 1 night in Sep 2023
Response from Ap on 27 Sept 2023
Thank you for your review on Los Angeles...

8/10 Good

Ann

Liked: Cleanliness, staff & service
Fine
Adequate. Needs paint. Squeaky bed.
Stayed 1 night in Sep 2023
Response from Ap on 27 Sept 2023
Thank you for for your comments. We will look into the squeaky bed.

8/10 Good

Pedro Henrique

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Ap on 26 Sept 2023
Thank you

10/10 Excellent

Kaitlin

Stayed 2 nights in Sep 2023
Response from Ap on 26 Sept 2023
Thank you

10/10 Excellent

RODGER, Woodburn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here while visiting a brother who was in the hospital. The motel was walking distance and provided a comfortable place to stay. While the place is dated, the room was very clean and had a comfortable bed, good shower, and cable television. the staff was friendly and very helpful. I was so impressed that I recommended the motel to a sister who came into town after I had left. She stayed there and was similarly impressed.
Stayed 3 nights in Sep 2023
Response from Ap on 26 Sept 2023
Thank you for your comments.

4/10 Poor

Jorge L.

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Ap on 26 Sept 2023
Thanks Jorge.