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Reviews of Jake's 58 Casino Hotel - Adult Only

3.5 out of 5
Jake's 58 Casino Hotel - Adult Only
3635 Express Dr N, Islandia, NY

Reviews

7.8

Good

Rating 10 - Excellent. 429 out of 1024 reviews" "
Rating 8 - Good. 265 out of 1024 reviews" "
Rating 6 - Okay. 151 out of 1024 reviews" "
Rating 4 - Poor. 79 out of 1024 reviews" "
Rating 2 - Terrible. 100 out of 1024 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Lauren

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was rude and place was filthy
Stayed 1 night in Apr 2024
Response from DG on 14 Apr 2024
We are sorry to hear about your experience. We appreciate you reaching out and we are sorry to learn that our customer service has fallen short of the level you deserve.

10/10 Excellent

Ericka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Akua on 10 Apr 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Kristen

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Front desk staff were incredibly helpful and went above and beyond. The rooms need serious updating.
Stayed 1 night in Apr 2024
Response from DG on 7 Apr 2024
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoyed your stay with us. We appreciate your feedback and we will share your review with our staff.

10/10 Excellent

Howard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the room I got was spacious and the bed was comfortable and clean. Will visit again for a longer stay.
Stayed 1 night in Apr 2024
Response from DG on 5 Apr 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon

8/10 Good

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had fun at Jake’s 58, celebrating our daughter’s birthday. The casino was what I expected based on photos. Our dinner in the on-site restaurant was good. Drinks in the casino were a little pricey. The room was basic & clean. Could use a bathroom update soon but we were fine.
Stayed 1 night in Feb 2024
Response from DG on 5 Apr 2024
Thanks so much for sharing your experience with us. We're really grateful and appreciate you taking the time to share your feedback with us. We hope to see you again soon!

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service
Great experience except room was cold. Maintenance did respond quickly and initially fixed the problem. It was indicated that we could be moved to another room. However, it was almost 1 am and we were checking out in a few hours. So we opted to stay where we were. The system stopped working again. Suggest this problem needs to be fixed.
Stayed 2 nights in Mar 2024
Response from Akua on 3 Apr 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Breanna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay very much
Stayed 1 night in Mar 2024
Response from DG on 1 Apr 2024
Thank you for your positive review. We are so glad to hear that you enjoyed your stay with us! We are looking forward to hosting your next stay in the near future.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Akua on 28 Mar 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

2/10 Terrible

Khushaldai

Stayed 1 night in Feb 2024
Response from DG on 18 Mar 2024
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from DG on 18 Mar 2024
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoyed your stay with us. We appreciate your feedback and we will share your review with our staff.

10/10 Excellent

kaitlyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little restauraunt and coffee bar downstairs very convienent. Casino was a great time, very clean.
Stayed 3 nights in Mar 2024
Response from Akua on 12 Mar 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Deborah

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly
Stayed 1 night in Mar 2024
Response from DG on 11 Mar 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

6/10 Okay

Claudine

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
No coffee in hotel room!!..Breakfast not that great!..
Stayed 2 nights in Mar 2024
Response from DG on 11 Mar 2024
Thank you for bringing this to our attention. We’re sorry for the inconvenience, and we’ll share this feedback with the appropriate department to make sure this is an isolated issue.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful room staff was fantastic behind the bar behind the courtesy desk. A little bit of an attitude. Not much help but it's not going to stop me from coming back
Stayed 1 night in Mar 2024
Response from DG on 11 Mar 2024
Thanks so much for sharing your experience with us. We're really grateful and appreciate you taking the time to share your feedback with us. We have taken your feedback on board, and we will strive to make improvements accordingly. Hope to see you again soon!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
truly love our run away from home for a night place at Jakes. Great staff..
Stayed 1 night in Mar 2024
Response from Akua on 5 Mar 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

6/10 Okay

Michael

Too small the casino and out dated rooms and bathroom
Stayed 1 night in Feb 2024
Response from DG on 4 Mar 2024
We are sorry to hear that you had a bad experience. We’re taking steps to fix the issue and appreciate your feedback.

10/10 Excellent

Jonathan, St. Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from DG on 29 Feb 2024
Thank you for taking the time to share this positive review! We will make sure to share this with our team to let them know to keep up the amazing work and we hope you'll stop in again soon.

4/10 Poor

Giannino

Stayed 1 night in Feb 2024
Response from Akua on 20 Mar 2024
Thanks so much for sharing your experience with us. We're really grateful and appreciate you taking the time to share your feedback with us. We hope to see you again soon!

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my overnight stay
Stayed 1 night in Feb 2024
Response from DG on 24 Feb 2024
Thank you for your positive review. We are so glad to hear that you enjoyed your stay with us! We are looking forward to hosting your next stay in the near future.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable place to get your slot machine gaming on!
Stayed 1 night in Feb 2024
Response from DG on 22 Feb 2024
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoyed your stay with us. We appreciate your feedback and we will share your review with our staff.

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my time here and would stay again
Stayed 1 night in Feb 2024
Response from DG on 19 Feb 2024
Thank you for taking the time to share this positive review! We will make sure to share this with our team to let them know to keep up the amazing work and we hope you'll stop in again soon.

10/10 Excellent

Marie

Stayed 1 night in Feb 2024
Response from Akua on 21 Mar 2024
Thanks so much for sharing your experience with us. We're really grateful and appreciate you taking the time to share your feedback with us. We hope to see you again soon!

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and spacious. Front desk service was a bit slow but was helpful. It takes very long to be serve at the only restaurant available on the compound.
Stayed 1 night in Feb 2024
Response from DG on 19 Feb 2024
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoyed your stay with us. We appreciate your feedback and we will share your review with our staff.

10/10 Excellent

Artie

Stayed 1 night in Feb 2024
Response from Akua on 21 Mar 2024
Thanks so much for sharing your experience with us. We're really grateful and appreciate you taking the time to share your feedback with us. We hope to see you again soon!

10/10 Excellent

Isaiah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This development is very great and the amenities are awesome I enjoyed my stay there and will revisit
Stayed 2 nights in Feb 2024
Response from Akua on 17 Feb 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Dorothy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was at your finger tips just needed to do some renatvation and make sure toilet flush slow
Stayed 1 night in Feb 2024
Response from Akua on 13 Feb 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

8/10 Good

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here twice and both times we’ve had good experiences. My boyfriend won a bit last time and I did this time so 1:1 there lol. The rooms are a bit dated but otherwise clean and spacious. The beds and pillows are also really comfortable. A couple of things I would like to point out though, people are not easy on the doors and they are LOUD. All night long the slamming of the doors was insane. We also had a casino floor facing room second time we stayed here and for anyone wondering we heard nothing in that regard. Mind you we stayed here Super Bowl Sunday this year and got there at 2pm and there was practically nowhere to park and the casino was fairly empty so that was also a bit weird. Food here is also pretty good, pleasantly surprised. I here talks of expanding so I hope that brings some needed upgrades and I look forward to visiting once that’s all said and done
Stayed 1 night in Feb 2024
Response from Akua on 13 Feb 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Robert

Stayed 1 night in Feb 2024
Response from Akua on 20 Mar 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Jonathan

Stayed 1 night in Feb 2024
Response from Akua on 20 Mar 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from DG on 5 Feb 2024
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoyed your stay with us. We appreciate your feedback and we will share your review with our staff.

10/10 Excellent

Luisa

Liked: Cleanliness, staff & service, property conditions & facilities
Place was perfect for a nights stay ! Comfortable and everyone very nice !
Stayed 1 night in Feb 2024
Response from DG on 4 Feb 2024
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoyed your stay with us. We appreciate your feedback and we will share your review with our staff.

8/10 Good

William G., WEST ISLIP

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water in shower !!!
Stayed 1 night in Jan 2024
Response from Akua on 1 Feb 2024
Thanks so much for sharing your experience with us. We're really grateful and appreciate you taking the time to share your feedback with us. We have taken your feedback on board, and we will strive to make improvements accordingly. Hope to see you again soon!

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we have stayed here many times.. we enjoy the hotel and casino..
Stayed 1 night in Jan 2024
Response from Akua on 1 Feb 2024
Thanks so much for sharing your experience with us. We're really grateful and appreciate you taking the time to share your feedback with us. We have taken your feedback on board, and we will strive to make improvements accordingly. Hope to see you again soon!

6/10 Okay

Linda

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Akua on 30 Jan 2024
Thanks so much for sharing your experience with us. We're really grateful and appreciate you taking the time to share your feedback with us. We have taken your feedback on board, and we will strive to make improvements accordingly. Hope to see you again soon!

10/10 Excellent

Elisabeth

Stayed 1 night in Jan 2024
Response from Akua on 20 Mar 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

6/10 Okay

Armani

Travelled with partner
Liked: Staff & service, amenities
My water wasn’t hot, tub drain was clogged and room wasn’t cleaned properly.
Stayed 1 night in Jan 2024
Response from Akua on 30 Jan 2024
Thanks so much for sharing your experience with us. We're really grateful and appreciate you taking the time to share your feedback with us. We have taken your feedback on board, and we will strive to make improvements accordingly. Hope to see you again soon!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Akua on 30 Jan 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Louis, Rahway

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are so close to the casino that you hear all the noise (the young lady did mention this during check-in). I was on 6th floor facing casino. Maybe not all rooms are so noisy.
Stayed 1 night in Jan 2024
Response from Akua on 30 Jan 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Andrea

Stayed 1 night in Jan 2024
Response from Akua on 20 Mar 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

8/10 Good

Joanne

Liked: Cleanliness
Food in bistro is terrible.
Stayed 1 night in Jan 2024
Response from Akua on 23 Jan 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

2/10 Terrible

Stanislav

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The other person in my party didn't have a physical ID, so we weren't even allowed in. Plus, they photograph and search you at the entrance. Looked like jail. Never coming back!
Stayed 1 night in Jan 2024
Response from Akua on 23 Jan 2024
I appreciate your concern, and I appreciate you sharing it with us. With the level of violence that we see in our world today, we take the safety and security of our staff and patrons very seriously. We have multiple layers of security, visible and not, that we hope to provide a safe, friendly, and exciting environment in our casino and hotel. We are in the process of updating our technology to make it a bit more transparent to our guests, which we hope will provide an even better experience in the future. Again, thank you for taking the time to share your opinion with us, and I hope we get to meet and exceed your expectations on your next visit.

8/10 Good

yan

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Akua on 23 Jan 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and Awesome
Stayed 3 nights in Jan 2024
Response from Akua on 23 Jan 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Kathleen

Stayed 1 night in Jan 2024
Response from Akua on 23 Jan 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Akua on 23 Jan 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
was nice and quiet also comfortable
Stayed 1 night in Jan 2024
Response from DG on 13 Jan 2024
Thank you for taking the time to leave us a review. We are glad we were able to meet your expectations. We hope to see you back soon.

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from DG on 13 Jan 2024
Thank you for taking the time to leave us a review. We are glad we were able to meet your expectations. We hope to see you back soon.

10/10 Excellent

Robert

Stayed 2 nights in Jan 2024
Response from DG on 13 Jan 2024
Thank you for taking the time to leave us a review. We are glad we were able to meet your expectations. We hope to see you back soon.

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Akua on 9 Jan 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

8/10 Good

Rhonda

Stayed 1 night in Jan 2024
Response from Akua on 8 Jan 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!