Ratings based on 787 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
89% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveller

Problem with the night shift

Posted 02-Feb-2016
They guy at the over night shif is terrible. He has so much attitude and very bad customer service. The morning staff is gr8
4 out of 5
Recommended
for Everyone
by A verified traveller from Siena, Italy

Very welcoming staff

Posted 20-Jan-2016
Hotel is easy my to reach from I-495 with ample parking front-desk staff were especially welcoming and helpful. Free breakfast is quite good with surprising number of choices. Rooms fine; very comfortable beds and good Wi-fi connections. Outside stairs are a bit treacherous, especially in wet weather.
4 out of 5
Recommended
for Students
by A verified traveller from New York, NY

Great for the price

Posted 18-Jan-2016
Pros: Spacious, clean, and hospitable.
Cons: Breakfast was meh, bed wasn't super comfortable.
Location: Convenient. Lots of stores and restaurants near by.
I stayed here the night before an interview. The staff was friendly, and the room was much better than expected. For a cheap hotel, I found the room to be spacious, clean, and full of amenities (TV, desk, couch, iron, coffee maker). The bed was comfortable enough, but certainly not luxurious. I really enjoyed my stay and slept well. The complimentary breakfast was convenient, well stocked, but certainly not delicious. Overall, a pleasant stay.
4 out of 5
Recommended
for Everyone
by A verified traveller from New York

Nice in Long Island

Posted 12-Jan-2016
Pros: Staff friendly and helpful.
Cons: Quality of towels
Location: In Long Island near expressway.. easy to get to city
Great location. Obviously trying to improve hotel overall.
5 out of 5
by A verified traveller

Posted 04-Jan-2016
The room was clean and comfortable. It felt like being at home.
2 out of 5
by A verified traveller

Reasonable hotel close to the LIE

Posted 04-Jan-2016
Staff had to open the doors for guests every time as there were no keys available, apparently the machine was malfunctioning. The room had a musty door and the HVAC system is excessively loud
2 out of 5
by A verified traveller from Woodbury, NY

work needs to be done pronto!

Posted 02-Jan-2016
Pros: The breakfast and staff were good.
Cons: The rooms need to have hotel impossible make a visit.
As soon as we entered our room it smelled of mildew and dirty rags. The pictures on line are deceiving and you cannot smell thru the screen. Next time we will deal with family and stay with them instead of staying in a room at Best Western. Oh by the way the bathroom door did not close and would not lock. Go Figure!!
4 out of 5
Recommended
for Everyone
by A verified traveller from North Carolina

Pleasant experience

Posted 01-Jan-2016
Pros: Room décor and comfort, quiet atmosphere, cleanliness and privacy. Ample parking, friendly staff.
Cons: Two disappointments: (1) no microwave oven in the room (a first!), and (2) very limited choice of cable TV channels.
Location: Good location, near local expressway with access to major parkways and Rt. 495. Lots of shopping, restaurants. Oheka Castle just a few miles east.
This was the first time I'd stayed at an "inn" style hotel and enjoyed it for the most part. Loved my cozy, clean, quiet room, lovely furnishings, comfy bed and lots of nice lofty pillows! Staff were friendly and helpful, and I appreciated the sincere thank-you call from the front desk on check-out day.
3 out of 5
Recommended
for Everyone
by A verified traveller from Florida

Posted 28-Dec-2015
Other than having to call the front desk on several ocassions regarding our tub being backed up and for ceaning our room the stay was adequate for what we needed. A bit expensive, you would have thought the decor and appliances would have been newer. Overall I give this hotel a 2.5 out of 5 as I just felt the Inn itself is in need of upgrades. The breakfasts daily were good and the area surroundings are very nice. We would consider returning
4 out of 5
Recommended
for Everyone
by A verified traveller

Friendly and helpful staff

Posted 20-Dec-2015
Friendly helpful staff and the room exceeded my expectations.