Strange smell (possibly damp), thought not in the room. Dirty bathmat. The noisiest bed I have heard. Toilet door didn't lock. No heating, and it was cold on Friday evening. No one to speak to directly except at breakfast. Arrival was very impersonal via intercom. Internet was intermittent, and I had to keep logging in. The breakfast was very poor. Not much in the area, but a good bus service. 60 to 90 minutes to central London by public transport. I really wish I had gone somewhere else.