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Reviews of Point A Hotel London Liverpool Street

3.5 out of 5
Point A Hotel London Liverpool Street
13-15 Folgate Street, London, England

Reviews

8.2

Very good

Rating 10 - Excellent. 432 out of 1040 reviews" "
Rating 8 - Good. 366 out of 1040 reviews" "
Rating 6 - Okay. 121 out of 1040 reviews" "
Rating 4 - Poor. 64 out of 1040 reviews" "
Rating 2 - Terrible. 57 out of 1040 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Nathan John

Liked: Cleanliness, staff & service
Straight forward hotel. I’d go again. Especially as a solo traveler.
Stayed 4 nights in Apr 2024
Response from Nikky on 12 Apr 2024
Dear Nathan John,Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that each guest has a memorable experience, and it is truly rewarding to know that we met your expectations. Your kind words are greatly appreciated, and we look forward to welcoming you back in the future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know. Thank you again for choosing us.

6/10 Okay

Lorena

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Nikky on 12 Apr 2024
Dear Lorena, Thank you for your rating. We look forward to welcoming you back soon.

6/10 Okay

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from Nikky on 9 Apr 2024
Dear Mark, Thank you for your rating. We look forward to welcoming you back soon.

10/10 Excellent

Selena

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The hotel was very clean, and the room was adequate for two people, it is small with a bathroom included. If what you just want is a nice place to sleep, this is a good option. The area is beautiful, you can walk nearby and visit several nearby restaurants. The staff at the entrance was not so friendly, you can only check-in on the screens but I had never seen one and I didn't really know how it worked, after a while of trying they came to help me.
Stayed 3 nights in Dec 2023
Response from Nikky on 4 Apr 2024
Dear Selena,Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that each guest has a memorable experience, and it is truly rewarding to know that we met your expectations. Your kind words are greatly appreciated, and we look forward to welcoming you back in the future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know.

8/10 Good

Gareth, Burnham on Crouch

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and convenient We had to "crash" here as there was a major and complete "outage" affecting all trains from Liverpool Street. Well done to Expedia and Point A Hotels for providing a reasonable and comfortable last minute stay.
Stayed 1 night in Mar 2024
Response from Nikky on 4 Apr 2024
Dear Garet,Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that each guest has a memorable experience, and it is truly rewarding to know that we met your expectations. Your kind words are greatly appreciated, and we look forward to welcoming you back in the future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot close to train
Stayed 1 night in Mar 2024
Response from Nikky on 2 Apr 2024
Dear Jason,Thank you for your rating. We are delighted to hear that the location is very convenient for you. We look forward to welcoming you back soon.

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Mar 2024
Response from Nikky on 1 Apr 2024
Dear Israel,Thank you for your rating. We look forward to welcoming you back soon.

10/10 Excellent

Iona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good property, clean and walkable. Will definitely stay at a point a hotel again
Stayed 1 night in Mar 2024
Response from Nikky on 1 Apr 2024
Dear Iona,Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that each guest has a memorable experience, and it is truly rewarding to know that we met your expectations. Your kind words are greatly appreciated, and we look forward to welcoming you back in the future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know. Thank you again for choosing us.

8/10 Good

Dale

Business traveller
Liked: Amenities
Central location, busy reception, dining options walkable.
Stayed 3 nights in Mar 2024
Response from Nikky on 1 Apr 2024
Dear Dale,Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that each guest has a memorable experience, and it is truly rewarding to know that we met your expectations. Your kind words are greatly appreciated, and we look forward to welcoming you back in the future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know. Thank you again for choosing us.

10/10 Excellent

Godfrey Obinna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and helpful. The property is very clean as well. It might be helpful to includen room service to order meals as well as a wardrobe. Otherwise, it was a good service.
Stayed 3 nights in Mar 2024
Response from Nikky on 11 Mar 2024
Dear Godfrey Obinna,Thank you for taking the time to share your feedback regarding your recent stay at our hotel.Your kind words regarding our property are truly appreciated, and we are pleased to know that you had a positive experience during your time with us. Our team works diligently to ensure that our guests have a comfortable and memorable stay, and it is rewarding to receive such positive feedback.We hope to have the pleasure of welcoming you back in the future and providing you with another exceptional experience. If there is anything further we can assist you with or if you have any additional feedback to share, please do not hesitate to reach out.

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for the money
Stayed 1 night in Dec 2023

2/10 Terrible

JJ

Disliked: Cleanliness, staff & service, property conditions & facilities
Won’t be back
Stayed 1 night in Jan 2024
Response from Nikky on 3 Mar 2024
Thank you for taking the time to share your feedback following your recent stay with us.We are sorry to hear that your experience did not meet your expectations. Please accept our sincerest apologies for the inconvenience you faced during your stay.We hope to have the opportunity to welcome you back in the future and provide you with an improved stay that reflects the high standards we aim to achieve.If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to contact us directly.

10/10 Excellent

Rosendo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Nikky on 3 Mar 2024
Dear Rosendo,Thank you for your rating. We look forward to welcoming back soon again.

8/10 Good

Victoria Jane

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room and lots of mod cons. Was quite compact! Great location overall and hotel and room very clean. Only reason for not giving top marks is because the pillows were quite lumpy (we asked for extra which were lumpy too) and there isn’t much privacy when 2 people - you can hear everything in the bathroom
Stayed 2 nights in Feb 2024
Response from Nikky on 3 Mar 2024
Dear Victoria Jane,Thank you for taking the time to share your feedback regarding your recent stay with us. We are thrilled to hear that you found our location convenient and appreciated the cleanliness of our hotel and rooms. Your kind words are truly appreciated.We sincerely apologize for the inconvenience caused by the quality of the pillows and the lack of privacy regarding the soundproofing in the bathroom area. Rest assured, we will address these issues promptly to ensure a more comfortable experience for our guests in the future.Your feedback is invaluable to us as it helps us to continually improve our services and facilities. We hope to have the opportunity to welcome you back and provide you with an even better experience.

6/10 Okay

Omo

Stayed 1 night in Feb 2024
Response from Nikky on 3 Mar 2024
Dear Omo,Thank you for the rating. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay that reflects the high standards we aim to achieve.

10/10 Excellent

Sue

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to explore this part of London. Good value for money, lovely room, quiet.
Stayed 1 night in Feb 2024
Response from Nikky on 25 Feb 2024
Dear Sue, Thank you for choosing to stay with us and for sharing your lovely review! Our team works tirelessly to ensure each guest feels at home and cared for, and it's heartening to see those efforts recognized. Bookmark us for next time – we can't wait to treat you right once more.

8/10 Good

Jamie

Stayed 2 nights in Feb 2024
Response from Nikky on 1 Apr 2024
Dear Jamie,Thank you for your rating. We look forward to welcoming you back soon.

6/10 Okay

Eugene

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I great room to sleep in, but that's all. The distance from the edge of the bed to the wall is less than the length of an adult shoe, on two of three sides of the bed. The headboard takes another side. Small is small, but this is another level that should be more clearly explained. There are notes in the hotel that say if you need anything ask, but when you ask, it's not possible- no extra pillow, blanket, toiletries. Pleasant staff but don't expect more than a smile.
Stayed 2 nights in Feb 2024
Response from Nikky on 17 Feb 2024
Dear Eugene,Thank you for taking the time to share your thoughts on your recent stay with us. We truly value all feedback as it helps us improve and provide a better experience for our guests.We are delighted to hear that you found our staff pleasant, as we strive to ensure exceptional service at all times. Your comments regarding the distance from the bed to the wall and the clarity of our room sizes are duly noted.We apologize for any inconvenience you experienced when requesting additional amenities. Rest assured, we are looking into this matter to ensure that our guests' needs are met promptly and efficiently.Your feedback is invaluable to us, and we appreciate your suggestions for improvement. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience that exceeds your expectations.Thank you once again for choosing to stay with us. We look forward to the chance to host you again soon.

4/10 Poor

Bill

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No tea making facilities nor water in bedroom. Suffered damp and mould smell in room. Hall carpet in LG level uneven with Carpet missing the skirting boards. Shower nozzle leaked/ sprayed out of top. Shower leaked so bathroom floor sodden. Not a nice experience. Z hotels 10x better.
Stayed 1 night in Feb 2024
Response from Nikky on 17 Feb 2024
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered during your stay. Rest assured, your feedback is invaluable to us as we continuously strive to improve our services.We are disheartened to learn of the issues you faced regarding the lack of tea-making facilities, water in the bedroom, damp odour, and maintenance concerns. Please know that we are addressing these matters with our team to ensure such incidents do not recur in the future.We take great pride in providing a comfortable and enjoyable stay for all our guests, and it is regrettable to hear that we fell short of your expectations. Your comments have been shared with our team for further training and attention to detail.We would welcome the opportunity to make amends and offer you a more pleasant experience should you choose to stay with us again in the future. Your satisfaction is our utmost priority, and we are committed to delivering a superior level of service.Once again, we appreciate your feedback and thank you for bringing these concerns to our attention. Please do not hesitate to reach out to us directly if there is anything else we can do to enhance your future visits.

10/10 Excellent

Matt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Very comfy, very clean, very cheap.
Stayed 1 night in Jan 2024
Response from Nikky on 21 Jan 2024
Dear Matt,Thank you for taking the time to share your experiences with us. We are thrilled to hear that you enjoyed your stay at our hotel. Providing an excellent experience is always our top priority, and we are delighted that we could exceed your expectations.we are pleased to hear that you found our location excellent and that you appreciated the comfort, cleanliness, and value we strive to offer. Your kind words mean a lot to us, and we look forward to the opportunity to host you again.Thank you for choosing to stay with us, and we hope to see you again soon.

8/10 Good

Richard

Stayed 2 nights in Jan 2024
Response from Nikky on 15 Jan 2024
Dear Richard, Thank you for the rating. We look forward to welcoming you back again soon.

10/10 Excellent

Leigh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, modern, central. Would stay again.
Stayed 2 nights in Jan 2024
Response from Nikky on 12 Jan 2024
Dear Leigh,Thank you for taking the time to share the feedback with us. We are thrilled that you found our hotel to be comfortable and that you enjoyed our cosy atmosphere, breakfast, and prime location. We look forward to welcoming you back on your next visit to London.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Good stay
good size room, decent breakfast. bathroom could use maintenance, staff was impersonal
Stayed 2 nights in Jan 2024
Response from Nikky on 11 Jan 2024
Thank you for taking the time to share your feedback. We are delighted you found our hotel's location perfect and the surrounding area lively. We truly value your input and hope to welcome you back for an even better experience in the future.

8/10 Good

Carla

Business traveller
Liked: Cleanliness, property conditions & facilities
Clean rooms and great central location
Great location and clean rooms. Bed was not that comfortable but for one night was ok!
Stayed 1 night in Jan 2024
Response from Nikky on 11 Jan 2024
Thank you for taking the time to share your feedback. We are delighted you found our hotel's location perfect and the surrounding area lively. We truly value your input and hope to welcome you back for an even better experience in the future.

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Nikky on 11 Jan 2024
Dear Chris,Thank you for the rating. We look forward to welcoming you back with better service.

10/10 Excellent

Andrew

Stayed 1 night in Jan 2024
Response from Nikky on 9 Jan 2024
Dear Andrew,Thank you for the rating. We look forward to welcoming you back again soon.

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nikky on 29 Dec 2023
Dear Jason,Thank you for the rating. We look forward to welcoming you back soon again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Value For The Price Paid
The location is excellent, being around the corner from Spitalfields Market and a 5-minute walk from Liverpool St. Station. The double room I stayed in was small but was very clean, had a comfortable bed, and great blackout curtains. The shower had adequate water pressure and amenities. The staff I encountered were all very polite and pleasant. The bad: 1. I arrived too early for the 3 PM check-in so I wanted to check my suitcase while I went to work. However, the luggage storage was full so the concierge added a tag to my suitcase and said they will hold it at the front counter in the meantime and then will transfer it into the storage when there's room. When I checked in and tried to pick up my suitcase, they brought me to the storage room but my suitcase wasn't there. The concierge (different from the one earlier) didn't seem to know what to do and had no helpful suggestions, just a shrug. As it turned out, my suitcase was still at the front counter sitting unattended and could have been picked up by anyone. 2. Instead of having an iron and ironing board in each room, there's instead an ironing room at the end of the hall. There are two heavy duty irons, neither one was working well. I instead opted to use the laundry service app called LaundryHeap. Overall, a very good 5-day stay. I will stay there again if travelling solo. The double room might be quite tight for 2 people.
Stayed 5 nights in Dec 2023
Response from Nikky on 27 Dec 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your kind words and are thrilled to hear that you found our establishment to be of amazing value for the price paid. The image you described truly reflects the positive aspects of your experience.We are pleased to know that our excellent location, just around the corner from Spitalfields Market and a short walk from Liverpool St. Station, contributed to your overall satisfaction. It's delightful to hear that despite the size of the double room, you found it to be clean, with a comfortable bed and great blackout curtains, ensuring a restful stay. We are also glad that you were satisfied with the water pressure and amenities in the shower.Furthermore, we would like to extend our apologies for the inconvenience you faced during the early check-in process. We regret any confusion or miscommunication that may have occurred concerning the storage of your suitcase. Rest assured, we take your feedback seriously, and we will address this issue internally to ensure it does not happen again in the future.Regarding the ironing facilities, we appreciate your feedback and understand your preference for having an iron and ironing board in each room. We will evaluate the feasibility of implementing this suggestion. In the meantime, we apologize for any inconvenience caused and are glad to hear that you were able to utilize the laundry service app to meet your needs.Once again, we would like to thank you for your kind words and valuable feedback. Your positive experience and willingness to stay with us again mean a lot to us. Should your future travel plans bring you back to our area, we would be honoured to welcome you as our guest once more. If there is anything else we can assist you with, please do not hesitate to let us know.Best Regards,Nikky

2/10 Terrible

Rachel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Nikky on 27 Dec 2023
Dear guest, Thank you for the rating. We will do our best next time.

8/10 Good

Ragavendran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Iman on 25 Dec 2023
Dear guest,Thank you for the rating.

8/10 Good

Rekha

Stayed 1 night in Dec 2023
Response from Iman on 25 Dec 2023
Thank you for the rating.

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Dec 2023
Response from Nikky on 24 Dec 2023
Thank you for the rating.Hope to see you again.

8/10 Good

Foster

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Nikky on 24 Dec 2023
Thank you for the rating. Hope to see you again.

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Nikky on 24 Dec 2023
Thank you for the rating. Hope to see you again.

10/10 Excellent

Kenneth

Stayed 2 nights in Dec 2023
Response from Nikky on 12 Jan 2024
Dear Kenneth,Thank you for the rating. We look forward to welcoming you back on your next visit to London.

10/10 Excellent

L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Nikky on 24 Dec 2023
Thank you for the rating. Hope to see you again.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Iman on 21 Dec 2023
Thank you for the rating.

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay
Stayed 2 nights in Dec 2023
Response from Iman on 21 Dec 2023
Thank you for the rating.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Great cost effective hotel
Stayed 1 night in Dec 2023
Response from Iman on 21 Dec 2023
Thank you for the rating.Hope to see you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Iman on 21 Dec 2023
Dear guest,Thank you for the rating.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Iman on 21 Dec 2023
Thank you for the rating. We will do our best in future.

8/10 Good

Tina

Liked: Cleanliness, property conditions & facilities, room comfort
Self check-in/out should not be the default
They have moved to self check-in, which while might be a choice for some i would prefer not to do it. This is especially the case when a member of staff us seemingly standing around.
Stayed 1 night in Dec 2023
Response from Iman on 21 Dec 2023
Dear guest,Thank you for the review. Self-check-in is our new initiative, however, we are always here to help the guest. We will do our best next time.

6/10 Okay

Susan, Bishops Stortford

Travelled with group
Liked: Cleanliness, staff & service
The lock on the door didn’t work at all. The tv didn’t work at all. Room was tiny. Bed comfortable and bathroom clean
Stayed 1 night in Dec 2023
Response from Iman on 21 Dec 2023
Dear guest,We are sorry to hear that you had that experience with us.We will focus on the matter you mentioned. Sorry for any inconvenience.

10/10 Excellent

María Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Iman on 21 Dec 2023
Thank you for the rating.

2/10 Terrible

roshanak

Disliked: Staff & service, property conditions & facilities, room comfort
The worst experience
This was the worst hotel experience ever. In a very small room with no windows and no ventilation. There are no facilities in the room, not even a phone to contact the reception and you have to go downstairs every time. No one will clean your room for 3 days and you will not have a service in the form of clean towels or clean sheets. There is no kettle for boiling water or tea in the room and even in a city like London you have to bring your own umbrella. There are no utensils such as glasses or spoons and forks in the room and the size of the room is so small that there is not enough space for two people. The mattress and pillows are not hotel type at all and you will definitely face back pain. I am your gold member who has traveled to more than 45 countries and this is my worst experience among all hotels.
Stayed 1 night in Nov 2023
Response from Iman on 21 Dec 2023
Dear guest,We are sorry to hear that from you. All of our room sizes are standard and we do basic services so there is no kettle and phone in the room which are mentioned on the website. We also clean our room every three nights as basic services policy, However, we provide extra towels and pillows upon request from reception. There are two glasses in the toilet and we provide free fork and spoons from our lobby. We will try our best in future.

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small rooms, but good value for centre of london
Stayed 1 night in Dec 2023
Response from Iman on 21 Dec 2023
Dear guest,Thank you for the rating.

8/10 Good

Martina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Iman on 8 Dec 2023
Thank you for the rating.

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
London stay
Everything was very good other than size of room meant getting into the bed difficult as one side so close to wall/window. Also hairdryer in drawer difficult to use as lead on it too short for where was positioned.
Stayed 2 nights in Dec 2023
Response from Iman on 8 Dec 2023
Dear guest,Thank you for your comments. We will have a look at the hairdryer position and sort that out.

8/10 Good

Heather

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Iman on 8 Dec 2023
Thank you for the rating.

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very small room but very clean and lovely staff. Really quiet as we were on top floor pity about rude awaking with fire bell.
Stayed 2 nights in Dec 2023
Response from Tchad on 8 Dec 2023
Thank you for your feedback.We are glad that you enjoyed the room and staff and your placement on the top floor.We do, however, apologise for the fire alarm that day. One of our guests left the iron unattended and it triggered the fire alarm.