Ratings based on 463 Verified Reviews

4.5 out of 5
94% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from S

Mycket trevligt hotell med fantastisk personal.

Posted 17-Jan-2017
Vi har haft fyra fantastiska dagar i London! Och vi är mycket nöjda med hotellet
5out of 5
Recommended
for Everyone
by A verified traveller

In the heart of the banking district.

Posted 13-Jan-2017
A beautiful hotel in the heart of the banking district. We were welcome with a glass of prosecco. The room was beautiful with an amazing bed and the little extras you would expect from a high class hotel. Would definitely recommend a stay here.
4out of 5
Recommended
for Everyone
by A verified traveller from Wiltshire

A beautiful hotel in a great location

Posted 12-Dec-2016
Cons: Room 217 could do with a refurb.
Location: Close to Bank - so easy access to Central Line. Borough Market and Leadenhall Market nearby. Walking distance to St Pauls Cathedral.
The hotel has a very elegant entrance hall and the staff are very welcoming. Everything we asked for was provided quickly and efficiently. We booked three rooms. Two were excellent 207 and 107. One was slightly shabby and smelt a bit damp 217 but the bed was comfortable and everything we needed was provided including bathrobes and a nice coffee maker. Hotel is very close to Bank - so good access to Central Line. Breakfast was excellent, as were cocktails and snacks. If you would like afternoon tea book 24 hours in advance even if they are not busy.
5out of 5
Recommended
for Everyone
by A verified traveller from Australia

London hotel in business district

Posted 24-Oct-2016
Pros: Room was great and staff very helpful. Marco Pierre White (Chef) also has a restaurant linked to hotel. Worth a visit.
Cons: nothing I didn't like about the hotel other than it bring in the business district
Location: London bridge close by? Museums & shopping also close by.
5out of 5
by A verified traveller

Recommended

Posted 10-Oct-2016 on Hotels
Good location. Interesting architecture. Highly recommended
3out of 5
by A verified traveller

Posted 10-Oct-2016 on Hotels
Air con didn't work
5out of 5
Recommended
for Everyone
by A verified traveller

A very nice hotel

Posted 03-Oct-2016
A very nice hotel! Good location near high end restaurants and the sub.
5out of 5
by A verified traveller

A winner!

Posted 19-Sep-2016 on Hotels
Great location, rooms were lovely and the burger & lobster restaurant across street was amazing. The bar/restaurant within the hotel were terrific as well however, we only ate breakfast.
3out of 5
by A verified traveller

This traveller left a rating score only Posted 18-Sep-2016 on Hotels
3out of 5
by A verified traveller from Tallahassee, Florida

In the heart of the Business District

Posted 07-Sep-2016
Pros: It was convenient to the tube and to the event we traveled to London for.
Cons: Attitudes of the front desk staff and cater to the hotel guest.
Location: Walking distance to the attractions and to the tube.
Arrived at the hotel early due to an overnight flight. The hotel has a 2pm check in, we asked if we could get a room earlier than 2pm and were told(not very politely)that there wasn't one available. My husband made a comment and the man at the desk replied that he didn't care. We sat in the lobby for more than 4 hours, they waited until EXACTLY 2pm to give us the room. I have traveled extensively and understand a check in time, getting the room ready and what it entails, usually I would have left the luggage and walked around the city, but was too tired after the long journey. I have been given rooms early as they become available, I have never had to wait till the exact time of check in. While sitting there for 4+ hours, we didn't see anyone checking out, so how did rooms become available? I assume there were rooms available, but for whatever reason we were made to wait till 2pm. There were 3 other people waiting till 2pm also. The staff were friendly the rest of the days. The air conditioning in our room cooled, but not to the point we would like to have had it,no matter how long it ran or how low we set it, it didn't seem to get cooler. If not for the mold on the caulking in the shower and bathroom floor, I would rate the cleanliness a 5.