Ratings based on 437 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller

Posted 25-Jul-2016
Was very noisy. Can hear people walking above and out in the hallway
2out of 5
by A verified traveller from Texas

Not so great

Posted 08-Jul-2016
Cons: Air conditioning Service
The air conditioning in our room did not work. We reported this to the reception desk, but it was not addressed, so we had to complain again and be moved to a different room. The food and drink service in the lobby area was absolutely terrible. We couldn't get service until we physically walked over to the reception desk and asked them to call wait staff. Then, after finally getting a drink, no one would come to let us pay. This happened three different nights. It was ridiculously bad service. Cab drivers couldn't find it. And the door man ignored us every time we entered. Maybe we didn't look posh enough. This was a very disappointing experience overall.
4out of 5
by A verified traveller from Glasgow, UK

Convenient location, comfortable beds

Posted 13-Jun-2016
Whilst the hotel isn't something to write about, it's still a hotel which has good service, clean rooms, good housekeeping and a convenient location. The only thing to note is that because it is based in the city, a lot of the shops nearby are closed on the weekend, however, Spitalfields is less than a 10 minute walk away or Bank station is very close which will take you to somewhere else in London.
5out of 5
by A verified traveller from London

Posted 06-Jun-2016
Great hotel in the city. Good service from hotel staff, thoroughly enjoyed stay
5out of 5
by Nicola

This traveller left a rating score only Posted 30-Apr-2016 on Hotels
4out of 5
by vanessa

This traveller left a rating score only Posted 19-Apr-2016 on Hotels
5out of 5
by Olivier

This traveller left a rating score only Posted 04-Apr-2016 on Hotels
5out of 5
by A verified traveller

Posted 24-Mar-2016
Friendly staff, excellent service beautiful hotel, comfy bed, great food.
5out of 5
by Mary from Solihull

Marco Pierre White food at it's best!

Posted 23-Mar-2016 on Hotels
Wonderful evening spent in Wheelers Restaurant, beautiful food with superb service
5out of 5
by A verified traveller from Central London

Excellent staff and accommodations!

Posted 20-Mar-2016
Excellent boutique hotel in Central London. The staff, rooms, restaurant and location are top notch. Walking distance to many fine restaurants and pubs, close to all of the main attractions.