Dear Mai, Thank you for your feedback. It is my pleasure to hear that you liked our location. I am really sorry for all the inconveniences caused during your stay. We are looking forward to welcoming you soon for better stay.

Dear Joseph,Thank you for your review post your stay with us. It has been pleasure hosting you. We hope you'll stay with us in the near future.

Dear TamraI am glad to read that you had a great stay with us and that you were happy with the hospitality of the team. It is always a pleasure knowing that our guests are satisfied with our services and facilities.We look forward to welcoming you back to the hotel many times again in the future.

Dear Alison, We really appreciate your valuable time for completing the survey regarding your recent stay with us at thistle Trafalgar. It is my pleasure to hear that you had wonderful stay with us. We are looking forward to seeing you soon with us again.

Dear Marilyn,Thanks for your review. I am happy to hear the staff was pleasant and you enjoyed our location. I hope to see you again to improve your score further!Kind Regards,Pierluigi

Dear Lucy,Thanks for your review. I am sorry to hear that the stay was disappointing. I hope to see you again and deliver a flawless experience.Kind Regards,Pierluigi

Dear Molinda, Thank you for your feedback. I Really feel sorry to hear that we were not able meet your expectation due to the noise issue at 3 am and we were not able to address the issue which is not acceptable. Please accept my sincere apologies for the inconveniences caused during your stay.

Dear Denise, We really appreciate you for your valuable time and effort to provide your feedback regarding your recent stay with us at Thistle Trafalgar. It is really regretting that we were not able to meet your expectation with us. We have taken a note of your feedback and will forward it to right department to take action so that we can avoid this kind of issue in future. We will appreciate it if you give us another chance to meet your expectation.Best regards, Md Didar Alam

Dear John, Thank you for your wonderful feedback further to your stay at Thistle Trafalgar Square.I am glad to read that you had a great stay with us and that you were happy with the hospitality of the team. It is always a pleasure knowing that our guests are satisfied with our services and facilities.We look forward to welcoming you back to the hotel many times again in the future.

Dear Jenny, Thank you for your review of your stay at Thistle Trafalgar Square.I am sorry to read that you had a less than satisfactory experience and apologise for any inconvenience caused. We will take your feedback on board and address these issues to ensure the standard does not fall short again.If you would be willing to return, please contact us directly and we will do our best to ensure your stay is a better one.

Dear Alex, Thank you so much for your feedback regarding your recent stay with us at Thistle Trafalgar. We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. We greatly look forward to welcoming you back in the not-too-distant future. Kind Regards

Dear AmandaI am delighted to read that you had a great experience with us and that the team proved to be friendly and helpful.

Dear Guy,Thank you for taking the time to share your feedback.Kindly accept our apologies for having allocated one of our disability friendly rooms for your stay. Your feedback has been highlighted with the management team.

Dear Alexandra,Thank you for taking the time sharing your feedback.Great to read that you have enjoyed your stay. Your feedback regarding our front desk team has been shared with them.

Dear Catherine,Thank you for sharing your feedback. Great to see you had such a good stay

Dear David,Thank you for taking the time to share your feedback.Sorry to see your stay was not extraordinary.Hopefully you will give us another chance in the future.

Dear C,Thank you for taking the time to share your feedback.Great to read your feedback regarding the staff. The issues highlighted with your room have been shared with the relevant department.

Dear Wendy,Thank you for taking the time to share your feedback.Happy to read your positive feedback on the location. The issues highlighted with the room have been communicated with the relevant departments.

Dear Wendy,Thank you for taking the time to share your feedback.Happy to read your positive feedback on the location, however also sorry to read that the the deluxe bedroom was not to your expectations.

Dear Chris,Thank you for sharing your feedback.Great to see your enjoyed your stay. Hopefully we will get an opportunity to turn the 8 into a 10 in a future stay.

Thank you for your review of your stay at Thistle Trafalgar Square.I am sorry to read that you had a less than satisfactory experience and apologise for any inconvenience caused. We will take your feedback on board and address these issues to ensure the standard does not fall short again.If you would be willing to return, please contact us directly and we will do our best to ensure your stay is a better one.

Dear Jonathan,Thank you for sharing such wonderful feedback.

Dear John ,Thank you for choosing to stay with us and for your positive rating! We're delighted that you had a pleasant experience during your visit. We look forward to welcoming you back soon.Warm regardsL/Ourafil Management Team

Dear ChristineI am delighted to read that you have enjoyed our breakfast, apologise for any inconvenience caused, We will take your feedback on board and address these issues to ensure the standard does not fall short again. we look forward to welcoming you back in the near future.

Dear Barbara, We really appreciate for your time and effort to provide your valuable feedback regarding your last stay with us at Thistle Trafalgar.We are really pleased that you had a wonderful stay with us and you are happy with our overall customer service. We always try our best to provide best customer service to make our guests happy and come back to stay with us in future. Our guest's positive feedback always motivates us to work hard as a team. Please accept my apologies that you had issue with air as you could not open the window. We will of course try our best to give you another enjoyable moment with us. We are eagerly looking forward to seeing you with us very soon.

We really appreciate for your time and effort to provide your valuable feedback regarding your last stay with us at Thistle Trafalgar.We are really pleased that you had a wonderful stay with us and you are happy with our overall customer service. We always try our best to provide best customer service to make our guests happy and come back to stay with us in future. Our guest's positive feedback always motivates us to work hard as a team.I really feel sorry for inconvenience caused on that day as we ran out of towels. We will be pleased if you give us another chance to show out hospitality. We are eagerly looking forward to seeing you with us very soon.

Dear Nicholas, Thank you for your valuable feedback about your recent stay with us. We are pleased that you had wonderful stay with us except the room size. If you give us another chance staying with us, we will of course try our best to meet your expectation. We look forward to seeing your very soon.

Dear Natalie,I am deeply sorry that you did not enjoy your stay with us and that you had to witness such service failures. I will personally review our offering and supervise the operations to implement the necessary improvements. I can assure you that this is not the level of service we aim to provide and would hope for the opportunity to invite you back to show you that we can fully meet all your expectations.

dear HD, Thank you for your feedback regarding your recent stay with us. It is great to read that you had an enjoyable stay with us and we look forward to welcoming you back in the near future!

dear Patricia,I am deeply sorry that you did not enjoy your stay with us and that you had to witness such service failures. I will personally review our offering and supervise the operations to implement the necessary improvements. I can assure you that this is not the level of service we aim to provide and would hope for the opportunity to invite you back to show you that we can fully meet all your expectations.

Dear Rizwan,I am deeply sorry that you did not enjoy your stay with us and that you had to witness such service failures. I will personally review our offering and supervise the operations to implement the necessary improvements. I can assure you that this is not the level of service we aim to provide and would hope for the opportunity to invite you back to show you that we can fully meet all your expectations.

Dear Mark ,Thank you for your glowing 10/10 rating! We are thrilled to hear that you had such a fantastic experience during your stay. Our team works hard to provide exceptional service, and it's always rewarding to know that our efforts have made your stay memorable.We look forward to welcoming you back for another outstanding stay in the future.Warm regards,L/Ourafil Management Team

Dear MariaThank you for your wonderful feedback further to your stay at Thistle Trafalgar Square.I am glad to read that you had a great stay with us and that you were happy with the hospitality of the team. It is always a pleasure knowing that our guests are satisfied with our services and facilities.We look forward to welcoming you back to the hotel many times again in the future.

Dear Roger , Thank you for taking the time to rate your experience with us. We're delighted to see your rating of 8 out of 10. We constantly strive for excellence, and your feedback encourages us to continue our efforts to provide exceptional service. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We value your input and hope to welcome you back for an even better experience in the future.Kind regards L/Ourafil Reception Manager

Dear Guest,Thank you for your valuable feedback. We appreciate your kind words about our excellent location and spacious rooms. I'm sorry to hear that the room appeared tired and the bathroom size didn't meet your expectations. Your comments are important to us, and we'll certainly take them into consideration as we continue to enhance our guest experience. We hope to have the opportunity to welcome you back in the future and provide you with an improved and more comfortable stay.Kind regardsL/Ourafil Reception Manager

Dear Garry , Thank you for sharing your wonderful experience with us! We are delighted to hear that you found our hotel to be a great headquarters for your London visit. Your compliments about our convenient location, comfortable rooms, and effective air control system are truly appreciated. We strive to provide our guests with a pleasant and convenient stay, and we're thrilled to know that we met your expectations. We hope to welcome you back soon for another enjoyable stay.Kind regards L/Ourafil Reception Manager

Dear Claire , Thank you for taking the time to share your positive feedback! We are thrilled to hear that you enjoyed our hotel's excellent location, comfortable rooms, and cozy beds. It's wonderful to know that our staff's helpfulness and our breakfast offerings added to your overall experience. Your kind words motivate us to continue providing exceptional service. We appreciate your support and look forward to welcoming you back on your next visit.Kind regards L/OurafilReception Manager

Dear Jenny,Thank you for sharing your feedback. We're pleased to hear that you found our hotel to be a great spot for tourists. We understand your comment about the bathroom size and appreciate your understanding. We hope you had a wonderful stay and were able to enjoy your time exploring the area. We value your input and hope to welcome you back in the future.Kind regardsL/Ourafil Reception Manager

Dear Anderson , Thank you for your kind words and feedback. We apologize for the inconvenience with the air conditioning. Please know that we take your comments seriously, and we'll promptly address this issue to ensure a comfortable stay for our future guests.Kind regards Lounes Ourafil Reception Manager

Dear Jorge ,Thank you for your feedback and for choosing to stay with us. We appreciate your rating and would love to know how we can make your next stay even better. Your satisfaction is our priority, and we hope to welcome you back soon.Kind regards Lounes Ourafil Reception Manager

Dear Brenda,Thank you for sharing your positive experience with us. We are delighted to hear that you received a warm welcome at reception and that our staff was pleasant and helpful throughout your stay. We appreciate your feedback regarding the cleanliness, and please rest assured that we will address the areas needing decorative attention.We're thrilled to know that this was your second stay with us, and we look forward to welcoming you back again in the future. We value your feedback and aim to make each stay even better than the last.Kind regards Lounes Ourafil Reception Manager

Dear Micahel,Thanks for this excellent review. I am happy to hear that your stay was great and I hope to welcome you back soon for another great experience.Regards,Pierluigi

Dear Robert,Thanks for your review. I am sorry to hear that your stay was disappointing, and rest assured your comments will be addressed to the right departments. Despite the bad experience, I still hope to welcome you back to show you the real standards of our property.Regards,Pierluigi

Dear Daniel , Thank you for sharing your feedback and rating us. We appreciate your honesty, and we're committed to improving our services. Your input helps us strive for excellence. We hope to have the opportunity to provide you with a better experience in the future.Kind regards Lounes Ourafil Reception Manager

Dear Guest ,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the A/C in your initial room. We're glad to hear that our team promptly addressed the issue by changing your room. We appreciate your understanding in this matter. It's great to know you enjoyed our convenient location and found our breakfast selection to be to your satisfaction. We hope to welcome you back in the future and provide you with an even more enjoyable stay.Kind regardsLounes Ourafil Reception Manager

Dear Melanie , Thank you for taking the time to rate our hotel 8/10. We appreciate your feedback and are delighted to hear that you had a positive experience during your stay. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Kind regardsLounes OurafilReception Manager

Dear Laura , Thank you for taking the time to share your feedback about your recent stay with us. We apologize for the inconvenience caused by the broken AC during your visit. It's unfortunate that this impacted your experience, and we're glad we were able to switch your room after the first night. Your comments about the nightly rate have been duly noted, and we will review our policies to ensure a better guest experience in such situations in the future.We appreciate your positive remarks about the spacious room and the great location. We value your feedback and hope to have the chance to host you again, providing you with a more comfortable and enjoyable stay. Thank you for choosing us as your accommodation.Kind regards Lounes OurafilReception Manager

Dear William , Thank you for sharing your detailed feedback with us regarding your stay. We appreciate your comments and are sorry to hear about the inconvenience you experienced with the placement of the commode and the limited storage in your room. Your input is valuable to us, and we'll take your suggestions into consideration for future improvements.We're glad to hear that you enjoyed the breakfast buffet and found the maid service to be good. It's also great to know that you appreciated our hotel's excellent location. We apologize for any difficulties with taxi and Uber pickups due to the narrow street in front of the hotel.We will work on addressing the issues you raised, including improving reading lights and phone service. Thank you for mentioning the positives as well, such as the good shower and the cleanliness of the room.We look forward to the possibility of hosting you again in the future, and we'll strive to provide an even better experience next time.Kind regards Lounes Ourafil Reception Manager

Dear Karla,Thank you for taking the time to provide us with feedback regarding your recent with us at Thistle Trafalgar. It is always disheartening to hear that we have not lived up to our 4-star reputation. Please be assured that the lack of service and poor quality that you experienced is unacceptable to us and we sincerely apologise. I do hope that we have the opportunity of welcoming you back so that we may treat you to our usual 4* levels of service. Yours sincerely Onkar ChaphekarReception Manager

Dear Lisa,Thank you so much for your feedback regarding your recent stay with us at Thistle Trafalgar.We always strive to deliver the best experience to our guests and I am pleased to know that you had an enjoyable stay with us. It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. We greatly look forward to welcoming you back in the not too distant future.Kind RegardsOnkar ChaphekarReception Manager