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Reviews of The Wellesley Knightsbridge, A Luxury Collection Hotel

5 out of 5
The Wellesley Knightsbridge, A Luxury Collection Hotel
11 Knightsbridge, London, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 99 out of 132 reviews" "
Rating 8 - Good. 18 out of 132 reviews" "
Rating 6 - Okay. 9 out of 132 reviews" "
Rating 4 - Poor. 4 out of 132 reviews" "
Rating 2 - Terrible. 2 out of 132 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Superb!! The staff are incredible and made our return journey seamless.. they are so welcoming and very attentive. The hotel is a perfect location especially as we went to see a concert in Hyde Park! It’s a gem of a hotel right in the heart of London…
Stayed 1 night in Jul 2023

10/10 Excellent

Hany

Travelled with partner
Liked: Cleanliness, staff & service
Excellent hotel! Excellent staff and rooms!
Stayed 1 night in May 2023

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

10/10 Excellent

Hala

Stayed 7 nights in Nov 2022

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Gracious service Friendly respectful staff Intimate hotel that made us feel special
Stayed 4 nights in Nov 2022

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, property was great, location was great, and honestly, for what you get compared to the competition, its reasonably priced. Highly recommend.
Stayed 1 night in Oct 2022

10/10 Excellent

Jodi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property were heaven! I had a traveling snafu, and they handled everything perfectly. Would recommend to anyone looking for a boutique and bespoke experience. Lovely is an understatement -- the staff are all top-notch and I'll be back. Truly appreciate the attentiveness and warmth. xx
Stayed 1 night in Jun 2022

10/10 Excellent

Nelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2021

10/10 Excellent

Mahmut Engin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was very good especially a special thanks to all the staff. They were amazing.
Stayed 3 nights in Oct 2021

10/10 Excellent

CHRISTOPHER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Muna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Feb 2020

10/10 Excellent

loolwah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019

8/10 Good

Issa

Liked: Cleanliness, property conditions & facilities, room comfort
I love the hotel the location and the cigar lounge but the hotel was against to book throw hotels.com because the don’t offer any benfits like upgrade to a higher category specially that I book disabled room throw hotels by mistake
Stayed 3 nights in Dec 2019

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't tell anyone about this fine hotel !!
Excellent 5 star plus boutique hotel... felt welcome and appreciated from check in to check out. Only was there one night but would have looked forward to spending a few more days there.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
When I booked the hotel I didn’t realise it had a cigar bar, if I would have known I wouldn’t have booked the hotel.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Noorez

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was overall excellent. My shower had some repairs that needed to be fixed but it happened right away. I was a bit disappointed that I was put in an accessible room so the bathroom was not very functional. Was hoping they would move me or upgrade me for a reasonable price but didn’t happen. Still, was very satisfied overall. Thanks.
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

CHRISTOPHER

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

2/10 Terrible

sultan

Disliked: Staff & service, property conditions & facilities, room comfort
Very small room for a lot of money.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, car service excellent, rooms very confortable
Stayed 3 nights in Jul 2019

8/10 Good

Mazen

Liked: Staff & service
Stayed 6 nights in Jul 2019

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Although the hotel is pretty, the service and room functionality are not worthy of a 5 star hotel. Despite paying the typical price of a top class hotel, expect a Marriott which is what this hotel is. The doorman did not meet us to help with our bags when checking in. Our suite (401) faced an extremely busy road and had french doors that wouldn’t stay closed, so our room was very loud. There was no cold water from the taps in the bathroom, it went from hot to Luke warm. Room service forgot items. House keeping didn’t bring back express laundry on time and didn’t provide turn down service one night despite the service room light being on. The suite, their top level room, was literally 2 feet from the elevator. Our suite was booked through Expedia and was stated to have either 2 twin beds or 1 king. This was not the case and when I requested twin beds several days prior to check in, I was told this was not possible. Michela, the person that I dealt with through multiple emails, was not helpful nor terribly apologetic. I was also not allowed to cancel the reservation. Even though the hotel was aware that the suite was to house 2 people that preferred twin beds, it was not set up with separate bedding or a roll away upon check in. I had to request it myself from the check in staff. The Wellesley clearly doesn’t deserve it’s 5 star rating.
Stayed 3 nights in Jul 2019

10/10 Excellent

faisal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent and atmosphere of the hotel is amazing
Stayed 3 nights in Apr 2019

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Nice place for smokers. But for me it was not. Room size is good.
Stayed 1 night in Sep 2018

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Pablo D (Duty Manager) on 14 Feb 2019
Dear Andrew, Many thanks for your positive feedback! We hope to welcome you back very soon at the Wellesley Knightsbridge. Best regards. Pablo Dafonte Duty Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
clean, good atmoshper, quick reply, good location and safe
Stayed 4 nights in Jan 2019
Response from Pablo D (Duty Manager) on 14 Feb 2019
Dear Guest, Many thanks for your positive feedback! We hope to welcome you back very soon at the Wellesley Knightsbridge. Best regards. Pablo Dafonte Duty Manager

10/10 Excellent

Omran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best and luxury Hotel in London
I am writing to express my appreciation for the quality of service you offered me and my wife during our stay at the Wellesley Knightsbridge Hotel in London. It was our 1st time here! We had a wonderful one week vacation. Despite of the many offers we received from other hotels, we decided for your hotel because of the unbeatable deal you offered us. It was a very good decision; We enjoyed the peace and quiet we needed with luxury, very high quality offered in all the facilities of your gorgeous hotel. This definitely added to the excellent service of the staff in every segment of your hotel. Every staff member with whom we came in contact was attentive, kind and professional including receptionists, room service staff. I just wanted to let you know how much we valued that effort, how impressive and gracious and how greatly we appreciate everything that you personally and your staff did for us. Moreover we like the experience for drop off with Rose Rise. We will definitely recommend your hotel to our friends, colleagues and family, and I’m sure we’ll be back. We have already decided to return to your hotel for our next vacation. Thank you very much again for such outstanding service and see you soon.
Stayed 3 nights in Jan 2019
Response from Pablo D ( Duty Manager) on 14 Feb 2019
Dear Omran, Many thanks for your valuable feedback; we are delighted to see how much you enjoyed your recent stay with us we are indeed very pleased to learn that our staff took such a good care of you during your stay at The Wellesley Knightsbridge. Your kind words have been shared with the team, in order to congratulate them for a job well done. It is really encouraging to see the satisfaction in our guests and their appreciation for the service provided. We can only thank you for sharing your experience with your friends and relatives and we truly hope to be of your service in your next trip to London. Best regards. Pablo Dafonte Duty Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

6/10 Okay

Hamad

Disliked: Cleanliness, staff & service, property conditions & facilities
My review
The rooms are very small and you can stay in a better hotel in less than this price
Stayed 4 nights in Nov 2018
Response from Chris Parkes on 20 Dec 2018
Thank you for your comments. I was naturally disappointed to hear that you did not enjoy your stay with us. We appreciate that our rooms and suites are not the largest in London, however, we believe that the stunning finish and unique style and features of our hotel more than make up for this. Once again thank you for staying with us and we do hope to have the opportunity to welcome you back in the future. Kind regards, Chris Parkes

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Andrew, Athens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small,chic , discreet, impeccable hotel in the heart of Knightsbridge. Rooms are small but very nicely furnished. Service of all staff very professional
Stayed 2 nights in Oct 2018

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!
Excellent! Great location close to Buckingham Palace, parks and good shopping. Beautiful room with luxurious finishes. Wonderful staff and service who accommodated a special request and were over the top friendly! My only very tiny negative observation (but please don’t let this stop you from staying in this superb hotel) is that we were turned away from breakfast one morning as my husband was wearing shorts. I totally understand that this is a high end hotel with high end dining, however turning away shorts (golf shorts mind you, not athletic shorts) seems a bit antiquated particularly when others were seen wearing sweat pants/pajama pants. However the breakfasts were delicious and service top notch so again, do not let this deter you. Overall we were thrilled with our stay in this hotel and would recommend to anyone looking for a little luxury and exemplary service! Thank you for helping to make our holiday so enjoyable!
Stayed 6 nights in Sep 2018

10/10 Excellent

HIKMAT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel.
Stayed 2 nights in Sep 2018

10/10 Excellent

M, Chicago, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay. Wonderful hotel. Wonderful staff. Perfect location. I will definitely recommend this hotel and will stay again at that hotel next time we are in London.
Stayed 6 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Not Worth the Money
Service lacking! Snobby, cold. Irons and internet not available. Great cigar bar but entire lobby smoke filled all the time.
Stayed 1 night in Aug 2018
Response from Magdalena Saodatov on 15 Aug 2018
Thank you for taking the time to review your recent stay with us. I am naturally disappointed to read that we did not meet your expectations. Please rest assure that your comments have been taken seriously and passed to the relevant departments. We are reinventing our Cigar Terrace and we do apologize for any inconvenience during your recent stay this may have caused. These improvements are designed to help reduce the amount of cigar smoke in our Lobby. Once again thank you for choosing to stay with us and we do hope to welcome you back in the future. Kind Regards, Magdalena Saodatov

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Swanky stay in London
Chose the hotel because of its proximity to Hyde Park (went to a concert there). Asked for early check in and got it. The service was top notch. Some highlights: complimentary ironing service (limited) upon check in, a ride to Harrod's in the Rolls Royce, a cell phone for your use for local calls and web use, live jazz in the club The only downside that I can think of is the lingering smell of cigar smoke in the lobby.
Stayed 3 nights in Jul 2018
Response from Jole on 8 Aug 2018
Thank you very much for your kind feedback. We look forward to welcoming you back to The Wellesley Knightsbridge.

6/10 Okay

Sarah

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2018
Response from Magdalena Saodatov on 15 Aug 2018
Dear Sarah, Thank you very much for reviewing your stay with us. We look forward to welcoming you back in the future. Kind Regards, Magdalena Saodatov

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Magdalena Saodatov on 15 Aug 2018
Thank you very much for reviewing your stay with us. We look forward to welcoming you back in the future. Kind Regards, Magdalena Saodatov

10/10 Excellent

Chris, Toronto

Liked: Cleanliness, staff & service, room comfort
Great boutique hotel in Knightsbridge. The smoke from the lounge on entering is one of the few downsides.
Stayed 3 nights in Jul 2018
Response from Jole on 8 Aug 2018
Thank you very much for your kind feedback. We will share your comment with our Management Team. We look forward to welcoming you back to The Wellesley Knightsbridge. Kind regards

10/10 Excellent

Mohd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mr Mohamed
I love this hotel

10/10 Excellent

Meshaal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again, excellent hotel
Amazing hotel, beautiful location, wonderful service.

10/10 Excellent

Meshaal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Chih Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel in a boring neighborhood.
Good service, nice room. ride in Rolls Royce was cool. It's in a quiet neighborhood, so there isn't really much going on around the hotel.
Stayed 3 nights in Mar 2018