Ratings based on 806 Verified Reviews

4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

מיקום מעולה צוות אדיב

Posted 18-Apr-2017
Pros: מקום מרכזי שקט יחסי
Location: מיקום מעולה
במרכז העניינים החדר גדול נוח ופשוט יחסית הצוות נחמד משתדל לעזור בכל בעייה
4out of 5
Recommended
for Everyone
by A verified traveller from Oklahoma City

Beautiful hotel, right on Trafalgar Square

Posted 03-Apr-2017
Cons: The electrical outlets could be positioned for better usage. And someone needs to get a handle on proper preparation of eggs!
Location: Sits right on Trafalgar Square with access to the national gallery, restaurants, a 10 minute walk to Big Ben and Westminster and theatre District.
Staff was incredible! Rooms were clean and comfortable. Our only concern was that the electrical outlets were in odd spots.
Comment from Hotel Management
19-Apr-2017 by Suzaan , Hotel Management
Thank you for taking the time to complete a survey following your recent stay with us. Please be rest assured that all your constructive feedback as now been shared with our Executive team in order for them to ensure that we consciously improve our service I am also pleased to inform you that our hotel is undergoing a full refurbishment for a modern opulence and timeless elegant design. I sincerely hope that this will not deter you from choosing to stay with us again in the future. Kind Regards Suzaan Evans Guest Relations Manager
4out of 5
Recommended
for Everyone
by A verified traveller from Virginia

Great location

Posted 28-Mar-2017
This was a wonderful play to stay. Location was within walking distance to most places, and near a tube station. Employees were very friendly and helpful. Breakfast at the restaurant was a great way to start the day. Dinner was very slow and lacking. Ac didn't get as cold as hubby would like, but was fine for me. We will stay there again when travelling to London.
Comment from Hotel Management
19-Apr-2017 by Suzaan Evans , Hotel Management
Thank you for taking the time to complete a survey following your recent stay with us. Please be rest assured that all your constructive feedback as now been shared with our Executive team in order for them to ensure that we consciously improve our service I am also pleased to inform you that our hotel is undergoing a full refurbishment for a modern opulence and timeless elegant design. I sincerely hope that this will not deter you from choosing to stay with us again in the future. Kind Regards Guest Relations Manager Suzaan Evans
4out of 5
by elliott

This traveller left a rating score only Posted 09-Jan-2017 on Hotels
4out of 5
by A verified traveller

Hotel opposite Trafalgar Square

Posted 06-Dec-2016 on Hotels
Nice hotel opposite Trafalgar Square. Great for walking into the west end. The hotel has a really nice roof bar. Room was quite large for London - nothing plush but just a nice room. Staff friendly.
3out of 5
by A verified traveller

Trafalgar Hotel

Posted 05-Dec-2016 on Hotels
Staff were friendly and helpful but some renovation of the hotel was on going (no noise during the weekend stay) which meant the hotel was a little short on convenience or structure access. Breakfast was quite basic for £400/night. Staff were pleasant and helpful. I would not stay there again at the moment at this price. Not value for money. Great pub across the road was some recompence, The Admiralty, was excellent for food, beer, wine and atmosphere
4out of 5
by A verified traveller

Short business staycation

Posted 05-Dec-2016 on Hotels
Good for short stay. Location excellent. Would like shelves or drawers for clothing, better wi-fi, food availability after 11.00pm, but staff very good.
4out of 5
Recommended
for Everyone
by A verified traveller from Cambridgeshire

Ideally located hotel

Posted 22-Nov-2016
Pros: Great location.
Cons: Only grippe was not being able to open the window for fresh air.
Location: It's right on Trafalgar Square, London is at your fingertips.
Stayed here for a weekend break, didn't regret my choice at all. A very comfortable and well appointed hotel with great facilities and an excellent roof top cocktail bar. The staff were all welcoming, polite and professional, from check-in, room service and maid service. The room was as advertised, spacious and all the facilities you need for a comfortable stay.
2out of 5
by A verified traveller from P

Needs a Makeover

Posted 16-Nov-2016
Pros: Not much. Staff were good. Not much more to add ..............................,.,,,
Cons: Room was small and tired. Heating wasn't working!!!
Location: Good Location
4out of 5
by A verified traveller

This traveller left a rating score only Posted 31-Oct-2016 on Hotels